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-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   [Update] ALL 20>30Mb upgrade discussion (https://www.cableforum.uk/board/showthread.php?t=33673990)

MartJ 01-02-2011 19:48
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by jtaylor06 (Post 35163859)
Yodel is an awesome name for a delivery service!
Also have a great track record for losing or damaging deliveries if my examples of their service with Amazon are anything to go by.

---------- Post added at 18:48 ---------- Previous post was at 18:45 ----------

Quote:
Originally Posted by jellyfish (Post 35163926)
again customer loyalty means jack **** to VM . charge existing customers 30 quid where as new ones get it free. I am sure they will use some justification for charging existing customers.

I have been a VM customer when it all started with NYNEX and been thru various changes in company and this is how they treat loyal customer.

Entirely agree, been a customer since the days of Midlands cable in early 90's given the amount of money thay have had from me over the years I think the upgrade should be free. :mad:

jtaylor06 01-02-2011 19:53
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by pip08456 (Post 35163947)
But VM love him if he is to be believed on the amount of money he's spent on upgrades, superhubs etc.
Haha, very good point.
No wonder why there are activation charges on packages ;)

Jayster 01-02-2011 19:53
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by telfordcable (Post 35163937)
No smelly fishy here, here is my proof:

View My Video
Really you could not have stopped eating for 30 seconds?

Damien 01-02-2011 19:56
Re: 20 Mb/s to 30Mb/s free upgrade
 
Ordered upgrade! Woop!

This superhub, is it a modem, router or both? I want to keep using my current wireless router.

timberheadverde 01-02-2011 19:56
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by MartJ (Post 35163948)
Also have a great track record for losing or damaging deliveries if my examples of their service with Amazon are anything to go by.

---------- Post added at 18:48 ---------- Previous post was at 18:45 ----------




Entirely agree, been a customer since the days of Midlands cable in early 90's given the amount of money thay have had from me over the years I think the upgrade should be free. :mad:
just like to point out when i said i got it free i WAS an existing customer but in 10meg just bombed her up to 20 to get ready for 30 :)

Peter_ 01-02-2011 19:57
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Damien (Post 35163959)
Ordered upgrade! Woop!

This superhub, is it a modem, router or both? I want to keep using my current wireless router.
The Superhub is a combined modem/router see here. http://shop.virginmedia.com/broadban...s-routers.html

pip08456 01-02-2011 19:57
Re: 20 Mb/s to 30Mb/s free upgrade
 
Virgin Media-Loyalty-Customer

https://www.cableforum.co.uk/images/local/2015/12/3.gif

SnoopZ 01-02-2011 19:58
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Damien (Post 35163959)
Ordered upgrade! Woop!

This superhub, is it a modem, router or both? I want to keep using my current wireless router.
It's both, and currently no official way of turning off the router part.

Ignitionnet 01-02-2011 20:02
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Horizon (Post 35163546)
Ok - quick update. Called retentions again and they said that if I wanted to upgrade to 50mb it would cost more as I'm on a deal even though they're charging new customers the same for 50mb as what they were charging for 20mb yesterday. But the good news is that systems are just starting to be upgraded for 30mb and it should be completed by the end of the week. So next Monday, I'll be checking again.
Thanks for proving my point about the fool being the company and illustrating how stupid VM are. You call through to retentions multiple times within a single day angling for a deal on 30Mb, all of which should be logged, and they indulge you, amusing. :)

---------- Post added at 19:02 ---------- Previous post was at 18:59 ----------

Quote:
Originally Posted by whizzard (Post 35163701)
I think its pretty clear that VM are using all their new products and services as means and ways of aligning price plans and removing many of the legacy retentions deals at the same time, hence the resistance to haggling. I would imagine TiVo will have even stricter conditions applied.
Dream on. VM would give do anything if they think it would help the churn figures. The retention policy is laughable as my own experience suggests.

telfordcable 01-02-2011 20:02
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35163940)
You will find next week he is back up to 50Mb so take little or no notice of his work from photoshop.:D

---------- Post added at 18:42 ---------- Previous post was at 18:41 ----------


Even you are not that stupid to downgrade to 30Mb for little or no reason.:D

I can't afford £35 a month on 50Mb but now I am paying just £21.50 with £5.00 off discount loyalty for 30 Meg. That's suit me fine as I am a full time student.

jtaylor06 01-02-2011 20:03
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by SnoopZ (Post 35163964)
It's both, and currently no official way of turning off the router part.
Although it's probably just wasting power, isn't it possible to enable the mode where you can link router to router, as if it was an extender?
RIP comes into mind, but as my routers broke, I can't have a look at the settings to see.

Ignitionnet 01-02-2011 20:05
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Harlow CM20 (Post 35163632)
Does this mean that because I'm on a retentions deal to keep me as a customer I'm unable to pay the £30 for this upgrade from XL20 to XL30 unless I'm willing to go on standard pricing and lose my discounts?
No, wait until the 'retention' offers are updated and you should be fine.

---------- Post added at 19:05 ---------- Previous post was at 19:05 ----------

Quote:
Originally Posted by telfordcable (Post 35163970)
I can't afford £35 a month on 50Mb but now I am paying just £21.50 with £5.00 off discount loyalty for 30 Meg. That's suit me fine as I am a full time student.
So why did you sign up for it last month? :confused:

SnoopZ 01-02-2011 20:06
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by jtaylor06 (Post 35163972)
Although it's probably just wasting power, isn't it possible to enable the mode where you can link router to router, as if it was an extender?
RIP comes into mind, but as my routers broke, I can't have a look at the settings to see.
I've no idea i'm afraid i don't no anything about routers, i just know there is likely to be a firmware update eventually to let you not use the integrated VM router part.

ntl.wotcha 01-02-2011 20:08
Re: 20 Mb/s to 30Mb/s free upgrade
 
Sorry, just to clarify if I take this offer to upgrade to 30Mb do I automatically get the upload increase too ?

I'm on 20mbit currently with the 768 up (which is a struggle most days) my area wont get the upload increase until August :(

And how good is this superhub ? I've got a WNR2000 which basically does it's thing day in day out without issue, nice and fast wireless N too. I don't want to shoot myself in the foot as apart from the upload path my service is good.

Nopanic 01-02-2011 20:09
Re: 20 Mb/s to 30Mb/s free upgrade
 
Is everyone happy now its come out lol ..


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