Re: VIP/VIP+ New and Improved VIP Package
 

Don't get it. I have a standard def box which is yonks old, got when I first got cable about 5 years ago, and I have VIP50. So I would have already paid activation on the HD box downstairs (V+) and just want HD upstairs which is what I would get if I was going for a completely new install.

Looking on the website for VIP packages there is no mention of HD activation at all. Just install. Well I would like to do a self install.

Re: VIP/VIP+ New and Improved VIP Package
 

I`ve just had the same conversation with customer services and I reckon its hit and miss of who you get to talk to. The first 2 agents wouldnt budge on the £49 and £20 ( the £20 i was happy to pay, but I kept telling them the hd activation should be free on the vip50), anyway I said no thanks and rang a 3rd time. This time he said it was ok, no charge, the only other thing is, he arranged for an engineer swap out when a self install would have done but he still said no charge. I`ll be keeping an eye on my next bill.
He even waived the £20 but we`ll see :)

Re: VIP/VIP+ New and Improved VIP Package
 

HD activation is per box, not per account. Self install is £20.

Re: VIP/VIP+ New and Improved VIP Package
 

But not on VIP. Just want to bring the equipment up to what I should have on VIP 50. I am not adding a box as I want the old one taken away, just swapping.

Re: VIP/VIP+ New and Improved VIP Package
 

If its any help I just quoted this page and number1 underneath

http://shop.virginmedia.com/help/ins...n-charges.html

Re: VIP/VIP+ New and Improved VIP Package
 

But you are upgrading a box to HD. HD is included in XL, but not all XL customers have it as they don't have a V-HD or V+HD. They don't get free HD activation either.

It's in the T&C's



---------- Post added at 13:30 ---------- Previous post was at 13:27 ----------

the only ones that could over-ride this would be Customer Relations. Staff in Customer Care will be following the guidelines I've quoted.

Re: VIP/VIP+ New and Improved VIP Package
 

So what does this mean then

1. All customers ordering our VIP (Very Impressive Package) or VIP 50Mb bundles will receive V HD and V+ HD activations for free.

And if it is the case I have to pay £69.95 I think they can poke it. I already pay £99 a month for my services, if they think I am going to pay an activation fee for something which I should have anyway, i will cancel the whole lot.

---------- Post added at 14:37 ---------- Previous post was at 13:57 ----------

Well seriously guys you have really got to start to sort this out. Because Now I have been told I am correct there is no activation fee but they can't physically put a self install on the system for additional boxes/box swaps so I would have to pay £40 for installation.

Now this is the third price I have been quoted so far. And I have to say, frankly sums up the mess CS is at Virgin Media.

I am quite happy to pay £20 for the self install but just can't seem to get anyone to do it.

I was going to be quite happy to get a TIVO box as well, but now I think I might give it a miss. Heaven knows what the bill would look like.

Re: VIP/VIP+ New and Improved VIP Package
 

The 1. above means on initial install. If you decide later on then the standard charges normally apply.

Actually thinking about it, I don't think we currently offer self installs for 2nd, 3rd boxes etc.

Is the £40 for manned install? £40 sounds like a bargain to me for what you'd be getting :)

Re: VIP/VIP+ New and Improved VIP Package
 

What I am getting is what I should already have if I wasn't a loyal customer that was with Virgin Media before I got VIP50. Why do I have to pay for it. I am only asking for what I should already have.

Re: VIP/VIP+ New and Improved VIP Package
 

If you are not happy with Customer Care's answers then call Customer Relations on `150 option "thinking of leaving us". They may be able to help you . :)

Re: VIP/VIP+ New and Improved VIP Package
 

Courier bringing v HD Box on Friday. No charge. Happy bunny.

Re: VIP/VIP+ New and Improved VIP Package
 

Good stuff :)

Re: VIP/VIP+ New and Improved VIP Package
 

So how much did you pay?

Re: VIP/VIP+ New and Improved VIP Package
 

He said no charge..

Re: VIP/VIP+ New and Improved VIP Package
 

Emailed Exec Office about the £7 charge of the HD channels and the blatant duff information about if I wanted to stop having the HD channels I would have to ditch the whole VIP buncle as it was now included.
All they did was reply saying the £7 credit was a 6 month goodwill gesture and no firm news on the VIP update.
They decided to completely dodge any comment about the false info I was given. All they did do was suggest I amy likr to upgrade to VIP50 as it was included in that package.

So after seeing the fees have been waived for upgrades to 50Mb can I just call up and get this sorted for free apart from the obvious increase per month?