Re: Upgrade from 2 - 10 meg
 

hansi click on the connection tab(at the top of this page) and post evertything except the custxxx bit, then i am sure someone on the same hub will be able to ell you if they have been upgraded yet. <-Damn keyboard toner's running out again.

If they have been upgraded it is possible there is a fault on your account and the easiest way to resolve this is via the newsgroup as you will probably get more joy than phoning them. You can do this by setting a newsgroup account up in a programme such as windows live mail. The account setting you need is news.virginmedia.com and then subscribe to virginmedia.support.broadband.cable

Re: Upgrade from 2 - 10 meg
 

it's,cpc1-ely11-0-0-cust.cdifxxx.cable.ntl.com

---------- Post added at 10:23 ---------- Previous post was at 10:22 ----------

just pm'd you, but I've worked it out now:dunce::dunce:

Re: Upgrade from 2 - 10 meg
 

Just pm'd you back, now try enquiring using the newsgroup details given

Re: Upgrade from 2 - 10 meg still waiting
 

got the new modem today, activated and getting much better speeds its well worth the wait.

https://www.cableforum.co.uk/images/...2009/07/37.png

Re: Upgrade from 2 - 10 meg
 

thank you

Re: Upgrade from 2 - 10 meg
 

Re: Upgrade from 2 - 10 meg
 

I just had a word with broadband suport and they've refreshed my modem. Thought it was looking a bid dowdy;) but I'm not getting anywhere near 10mb. Nearer 5! Doh!

Re: Upgrade from 2 - 10 meg
 

http://www.speedtest.net/result/522829563.png

This is what I'm getting. It's not 10 but it's better than 2mb.

Re: Upgrade from 2 - 10 meg
 

http://www.speedguide.net/downloads.php download TCPOptimizer, set the slider to 10000, tick modify all network adaptors click optimal settings, apply and restart and see what speed you get then.

Re: Upgrade from 2 - 10 meg
 

whoops

---------- Post added at 14:56 ---------- Previous post was at 14:26 ----------

http://www.speedtest.net/result/522863774.png

That's what I'm getting now. What next?

---------- Post added at 14:57 ---------- Previous post was at 14:56 ----------

Can I undo that download

Re: Upgrade from 2 - 10 meg
 

Haven't been notified but assume i am now on 10mb but only getting between 3.5 and 5.8 depending on which speedtest i try. Just posted this in the newsfeed and noticed someone else is getting a new modem. Mine is the old ntl: 200 so hope they will give me a new one as well.

---------- Post added at 19:11 ---------- Previous post was at 19:08 ----------

Just did another test on Speedtest.net and yipeee now getting around 8mb! :D

Re: Upgrade from 2 - 10 meg
 

I should have said XP or Vista, the download hasn't decreased it, it has just decreased itself. Looks like you need a new modem to me.

Re: Upgrade from 2 - 10 meg
 

Thank you for that. I have just rung broadband support and they confirmed that my modem can't handle 10mb's. Why didn't they tell me that yesterday when I rang them:mad: Anyway, they're sending me a new modem. Are there any particular anomalies to oook out for when setting a new modem up? And thanks to everyone for their help on this.:):)

Re: Upgrade from 2 - 10 meg
 

Hansi, i'm glad to hear that your upgrade went through, what modem do you currently have btw?

Re: Upgrade from 2 - 10 meg
 

Thanks, I have a ntl 120