Originally Posted by denphone (Post 35867448)

l wonder whether our usual trusty doomsayers have joined that queue as well Andrew.;)

Originally Posted by 1andrew1 (Post 35867451)

I suspect they're still in a state of bewilderment after this and the Amazon App in the space of days. ;)

Originally Posted by Spaceboyo (Post 35867445)

Guide - Only difference I see is the channel logos rather than just names as on normal TiVo.

Originally Posted by BenMcr (Post 35867459)

Channel logos are an option on the current TiVo

Originally Posted by RichardCoulter (Post 35867447)

If VM redeem themselves and offer something tangible by way of an apology, I am open to reconsidering my cancellation as I am not an unreasonable man.

Originally Posted by RichardCoulter (Post 35867447)

I am a long standing customer of 17 years, with a fair bit of control over whether VM can continue to supply services to other properties (both residential & business).

After having enough of the TiVo last Sunday and with my window to cancel nearing expiration, I decided to cancel.

No attempt whatsoever was made to keep me, which after all the money that I have channelled their way, I found to be insulting.

I spoke to a manager at a charity do last Sunday who has promised to look into this after saying that "it doesn't appear to be a very satisfactory situation for either party".

Despite telling them that if they want any equipment back that they would be required to pick it up themselves at my convenience, I received a text the following day saying that they would be sending some packaging for me to send the equipment back! Sheer inept impertinence in my book; it's almost as if they are going out of their way to annoy me and are effectively saying if youre going, get gone.

Today I received a courtesy call from someone who said that she would be looking into the way that I have been treated and my concerns about the call centre employee that took the call.

In addition, more information has come to light with regards as to when the new box will be available.

If VM redeem themselves and offer something tangible by way of an apology, I am open to reconsidering my cancellation as I am not an unreasonable man.

Originally Posted by Mythica (Post 35867469)

Is it right to guess that the new software written for the old TiVo is basically for the V6 and hasn't been optimised properly for the old technology and is the cause of the slow down.

Originally Posted by passingbat (Post 35867486)

What did they actually do or say to you that has upset you so much?

Sending packaging to drop in returned equipment to several pick up points in the local area, is, I believe, common practice.

Originally Posted by Stephen (Post 35867492)

sorry but what utter nonsense. This is their standard process when you leave . Have you any idea how much it would cost to send an employee over to pick it up.

Taking it to a collect+ location is simple and easy. I took mine back to one in September when I left for Sky Q.

They aren't going to pander to a single customers demands or requests when they have perfectly good processes in place.

I was a customer for 13 years and 10 of those as an employee, and also got offered nothing to stay. Big deal, move on to a different supplier with a better offer. They are a business out to make money.

Originally Posted by Stephen (Post 35867492)

sorry but what utter nonsense. This is their standard process when you leave . Have you any idea how much it would cost to send an employee over to pick it up.

Taking it to a collect+ location is simple and easy. I took mine back to one in September when I left for Sky Q.

They aren't going to pander to a single customers demands or requests when they have perfectly good processes in place.

I was a customer for 13 years and 10 of those as an employee, and also got offered nothing to stay. Big deal, move on to a different supplier with a better offer. They are a business out to make money.

Originally Posted by Stephen (Post 35867495)

Slurring? So you are mocking him for a possible disability?

Nice!

Originally Posted by 1andrew1 (Post 35867496)

I'm not suggesting Richard does but some folk treat pay-TV companies like they're football teams. As you say, they're just businesses and we should move on if we feel next door's grass is greener. There's plenty of options including many streaming providers and Vodafone are set to join the market at some stage.

Originally Posted by RichardCoulter (Post 35867497)

With this attitude towards customer retention, it's probably just as well that you no longer work for the company.

Under the Equality Act, they are obliged to make 'reasonable adjustments' for me, they don't have a choice.

Even without this, I have no intention of making life any easier for them after their laissez faire attitude.[COLOR="Silver"]