Cable Forum - Coming Soon to Virgin TV (2011) Vol. I.

How do I make a complaint that will be listened to then please?
They told me this was the reason when I called them, knew they were fobbing me off :mad:

mattboothers

27-01-2011 15:34

Re: Coming Soon to Virgin TV (2011) Vol. I.

Quote:

Originally Posted by Media Boy (Post 35159769)

Challenge & Challenge +1 Repackaging to M pack next week.

All Virgin Media customers can enjoy the great programming found on Challenge as we are planning to repackage the channel from M+ to M and Challenge +1 from XL to M.

The permanent move into M for both channels will be effective from Tuesday 1st February 2011 at 6am.

Challenge can be found on channel 139 and Challenge +1 on channel 140.

---------- Post added at 11:41 ---------- Previous post was at 11:39 ----------

Challenge give out TNA broadcasting times

Thursday 03/02/2011:

12midnight - TNA iMPACT! - TNA Impact 1

Friday 04/02/2011:

12midnight - TNA iMPACT! - TNA Impact 2

2am - TNA Xpolsion - TNA Xplosion 1

Saturday 05/02/2011

12midnight - TNA iMPACT! - TNA Impact 3

2am - TNA Xpolsion - TNA Xplosion 2

Sunday 06/02/2011

12midnight - TNA iMPACT! - TNA Impact 4

2am - TNA Xpolsion - TNA Xplosion 3

Monday 07/02/2011

12midnight - TNA iMPACT! - TNA Impact 5

2am - TNA Xpolsion - TNA Xplosion 4

Tuesday 08/02/2011

10pm - TNA iMPACT! (NEW) - TNA Impact 6

12midnight - TNA Xpolsion (NEW) - TNA Xplosion 5

Wednesday 09/02/2011

10pm - TNA - Genesis - TNA PPV 1

Tuesday 15/02/2011

10pm - TNA iMPACT! - TNA Impact 7

12midnight - TNA Xpolsion - TNA Xplosion 6

Wednesday (16/02/11)

10pm - TNA - Against All Odds - TNA PPV 2

Info thanks to BSkyB @ http://www.skyprogrammeinformation.co.uk/amendments.asp (Look in link 611_challenge_wk5-7)

Thanks for reposting Media Boy, But I posted this a page or two back last night. :)

Digital Fanatic

27-01-2011 15:35

Re: Coming Soon to Virgin TV (2011) Vol. I.

Quote:

Originally Posted by Hiroki (Post 35159933)

How do I make a complaint that will be listened to then please?
They told me this was the reason when I called them, knew they were fobbing me off :mad:

Are you part of an outage? Some Support staff say "maintenance" when it's a power outage or something similar. was it offshore?

Hiroki

27-01-2011 15:40

Re: Coming Soon to Virgin TV (2011) Vol. I.

Quote:

Originally Posted by Digital Fanatic (Post 35159938)

Are you part of an outage? Some Support staff say "maintenance" when it's a power outage or something similar. was it offshore?

Nope uk call centre and the specifically mentioned it being an upgrade and they mentioned vod, i recorded the whole conversation because im sick of being lied to by them so any help regarding making a complaint that will be listened to will be most welcome :)

Digital Fanatic

27-01-2011 15:43

Re: Coming Soon to Virgin TV (2011) Vol. I.

Quote:

Originally Posted by Hiroki (Post 35159942)

Upgrades to VoD wouldn't knock of 'phone and TV, plus the upgrades are done out of hours (after midnight)

Sounds like someone was very misinformed rather than fobbing off. Is there anything on the Status Page? If it's fixed it won't be there now though.

you can complain via Customer Care on 150 or through the website in "My VM"

Hiroki

27-01-2011 15:45

Re: Coming Soon to Virgin TV (2011) Vol. I.

Quote:

Originally Posted by Digital Fanatic (Post 35159948)

She said it would be back to normal by 3pm but would continue tomorrow. And what status page :dozey:

Digital Fanatic

27-01-2011 15:48

Re: Coming Soon to Virgin TV (2011) Vol. I.

Quote:

Originally Posted by Hiroki (Post 35159950)

She said it would be back to normal by 3pm but would continue tomorrow. And what status page :dozey:

https://my.virginmedia.com/service-status/details

I'm not in work, so can't check for any maintenance ongoing, but as far as I know you are not an area that's being worked on.

Unless you are part of a cab audit?

if you can get the reference number, then another member of staff on here may be able to check the ticket?

Media Boy UK

27-01-2011 15:57

Re: Coming Soon to Virgin TV (2011) Vol. I.

Quote:

Originally Posted by mattboothers (Post 35159937)

Thanks for reposting Media Boy, But I posted this a page or two back last night. :)

BSkyB have added an new page of updated listing today for Challenge the link I posted was ''611_challenge_wk5-7''.

They added more dates for TNA plus TNA Against All Odds broadcasting time as been added to that list.

Hiroki

27-01-2011 15:57

Re: Coming Soon to Virgin TV (2011) Vol. I.

Quote:

Originally Posted by Digital Fanatic (Post 35159955)

Cheers it gives me a fault number but only says my bb is affected which isnt the case but hey its a start :)

royaltiger

27-01-2011 15:59

Re: Coming Soon to Virgin TV (2011) Vol. I.

Quote:

Originally Posted by Media Boy (Post 35159769)

wow looks like great sky entertainment :rolleyes:

Digital Fanatic

27-01-2011 16:00

Re: Coming Soon to Virgin TV (2011) Vol. I.

Quote:

Originally Posted by Hiroki (Post 35159971)

Cheers it gives me a fault number but only says my bb is affected which isnt the case but hey its a start :)

I think that's for email isn't it?

You might be part of a cab audit then? You usually get a letter though to advise before hand. If it is, it's usually finished by 5pm

ChrisLUFC22

27-01-2011 17:38

Re: Coming Soon to Virgin TV (2011) Vol. I.

Quote:

Originally Posted by royaltiger (Post 35159974)

wow looks like great sky entertainment :rolleyes:

One man's treasure....;)