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Re: TiVo
I believe if Virgin had offered the TIVO to the pre registered customers for the £149 and free install, the majority of people would have been happy with that. Keeping the £40 install fee was never going to work, because when it is offered to the general public, it will probably come with "Free installation".
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What about suggestions, have you had TiVo also record things from Sky 1 or Movies for example. :) |
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However instead of waiting for some pre-set date, VM and most other companies release products as soon as they are ready. That's good for the company (gets return on investment sooner), and good for the customer (gets product sooner). |
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Has anyone actually bothered to check out the details with regards to installation.
The £40 charge is a standard charge and not specific to TiVo which you all appear to think, also the installation takes 30/40 minutes plus to do so it cannot be a self installation so in reality a rather cheap price to get your service up and running. If you had checked on the website first and looked for installation charges the first item tells you that all installs are £40. http://shop.virginmedia.com/help/ins...n-charges.html. Quote:
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People who have had Tivo installed and paid for it didn't pay the install charge. These were separate to any competition winners. If they didn't have to pay, why should other pre regs? If VM had charged them, then, this issue wouldn't be causing the fuss it is It's about fairness and consistent charging, plain and simple. |
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Yeah I've had suggestions from Sky channels too, Hawaii Five-O again, Modern Family, Simpsons and Chuck as examples. As for movies, I don't sub to Sky Movies so can't comment on that. Having checked my recently deleted folder there are no movies in there at all, however I don't tend to thumb movies, maybe I should start :) Most of the movies recorded have been from wishlists as I have put some favourite actors in there. On a side note, the discovery bar also shows actors and movies as well as TV shows. I must say it comes in handy and have made a couple of movie recordings from it. I would have probably missed out on them as I'm not really one to spend ages flicking through the EPG finding things to watch/record |
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If Joe bloggs wants TiVo and is dropping Sky triple services to do so, will they only pay £199 (+ Free Install) to have TiVo, BB and phone installed? If correct then this is only £10 more than an existing customer is being asked to pay for TiVo install. I really hope you havn't opened a can of worms |
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What I write is pure speculation (as indeed is what just about everybody else writes in this thread).
We are told 50 thousand or so people have expressed an interest in Tivo. But perhaps VM have initially only ordered 10 thousand boxes. As a business, they would be foolish not to get as much as they can for these boxes (especially after the publicity stunt of giving away so many). Thus a sensible firm will try to price it so that the number of genuine customers having Tivo matches the number they have available. On the thread asking for people to vote in the light of the recent email, approximately one-fifth (at the time of writing) say they will go ahead with Tivo. One-fifth of 50000 is 10000. I have taken these figures from the top of my head, but any decent business would surely be working along those lines. They are a business, not a charity. |
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I could understand the difference in Sky's boxes (and Tivo's when their lower tier hard drive arrives) if there was a different number of tuners, etc i.e. an actual lesser spec. But the price difference isn't justified by the hard drive differences. With HD bigger hard drives are becoming more of a neccesity. If they think that should cost an extra £250 I'd rather they give me the opportunity to plug my own external hard drive in. |
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The standard Sky+HD box is 500gb with 250gb personal space recording upto 60 hrs HD and 250gb for Anytime downloads. The Sky 1TB is actually 1.5 TB with 1TB personal space recording upto 240 hrs HD and 500gb for Anytime Downloads. |
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The 1TB dosen't attract any subsidy. Sky know that the take up for the 1TB box will be (and indeed is) miniscule and accordingly charge full price and quite rightly so. For the tiny amount of people who want or need 1TB of HDD space they have to pay for it. |
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I guess we will have to wait and see until TiVo gets released officially to see what the exact prices are. |
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I don't get the jealousy issue, seems fair to me. besides, as indicated by VM rep in an email to media boy(?) the few who had it early were effectively beta testing and so put up with features not working properly etc. Boz |
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I'm certainly not complaining about the competition winners. Some win a competition and some don't. I didn't but I'm fine with that. All I'm asking is that I'm charged the same price as the people who currently have Tivo and paid for it. Which email are you reffering to? |
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It's not really about fairness, just jealousy. Sorry, don't mean to offend, but that's how it comes across. Just don't let it get to you. We have a chance to get £50 off if we sign up next month, or in several months time we might get this cheaper smaller TiVo box. |
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This is about fairness, the deal offered to Tivo1 users (who were not generally VM customers at the time or not a pre-condition) with no install fee should have been offered to pre-reg VM customers, simple as that. VM screwed up here IMHO as just doing that would have substantially changed the tone of this BB! |
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I'll be getting Tivo and TBH the £40 install charge didn't surprise me and was half expected. But I think it's good that VM are getting a lot of flack on the forums; maybe next time they launch a new box, they'll be able to do it without angering their loyal customer base; purely by doing it in a manner that is seen to be fair. The odd thing is, that if they had charged everyone who wasn't a winner, the £40 install charge, much of this would have gone away (and they'd have made a bit more money too.) |
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With it's few launch functionality limitations, It would have been worth it for the 1TB drive to stop me continually keeping an eye on recording space and I'm used to just having two tuners as I never watch anything live. Really looking forward to three though as it will remove the need to keep looking for repeat showings on recording classhes. |
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Just found this (sorry if it has been posted before) - you can set your Tivo to record remotely - http://tv.virginmedia.com/vtvapp/epg.do |
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Interesting targeted ads seems to be the big money earner for the future
TIVO Information about your TiVo use: By having the TiVo service and/or by using it you are providing your consent for us to use your viewing information to personalise your experience of the TiVo service (in addition to the other purposes set out in our privacy policy). We may share with third parties information about your use of the TiVo service in an aggregated form which will not personally identify you. This aggregated data may be used by those third parties for their marketing purposes (e.g. to improve their targeting of advertising based on user preferences). Sky http://www.mediaweek.co.uk/News/Most...tform-AdSmart/ |
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More bad news for TiVo:
http://www.engadget.com/2011/04/03/t...y-breach-spam/ |
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Regards John. |
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Example of services available to connected TV users in the US below http://www.vizio.com/discover/via |
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Reply from Cindy Rose about Tivo pricing: Dear Mr ,
Thank you for reaching out to us, we always appreciate receiving feedback from our customers.** Thank you also for your specific interest in our new Tivo product. Firstly, please allow me to sincerely apologise for the use of the wrong name on the email.* This was an unfortunate case of human error, and I am genuinely sorry if it caused offense. We have now corrected the emails, but clearly this did not happen quickly enough! Please let me assure you that we have given a lot of thought to how we price Tivo to our customer base, and we are delighted to be able to offer our 1Tb Tivo box to our customers for £50 less than new customers will be paying. Tivo is a premium product with some ground breaking functionality and worth every penny!* However, I fully appreciate that this offer may not be for you.* We will be coming out with a lower priced box late Spring, and you may decide to wait until then to place your order. If you have pre-registered your interest in Tivo online, we will shortly be emailing you to let you know that our pre-sale window for the 1Tb box is open, during which you can order Tivo in advance of it going on sale to new customers.* At that time, we will also be communicating some special offers available only to our existing customers, including our VIP customers. Whichever offer you take advantage of, you won't be disappointed. Thanks again for your email and best regards, Cindy __________________________________________________ Cindy Rose Virgin Media Executive Director Digital Entertainment |
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Received this morning
Looks like the standard e-mail reply Thank you for reaching out to us, we always appreciate receiving feedback from our customers. Thank you also for your specific interest in our new Tivo product, and for taking the time to pre-register online. Firstly, please allow me to sincerely apologise for the use of the wrong name on the email. This was an unfortunate case of human error, and I am genuinely sorry if it caused offense. We have now corrected the emails, but clearly this did not happen quickly enough! Please let me assure you that we have given a lot of thought to how we price Tivo to our customer base, and we are delighted to be able to offer our 1Tb Tivo box to our customers for £50 less than new customers will be paying. Tivo is a premium product with some ground breaking functionality and worth every penny! However, I fully appreciate that this offer may not be for you. We will be coming out with a lower priced box late Spring, and you may decide to wait until then to place your order. As you have pre-registered your interest in Tivo online, we will shortly be emailing you to let you know that our pre-sale window for the 1Tb box is open, during which you can order Tivo in advance of it going on sale to new customers. At that time, we will also be communicating some special offers available only to our existing customers, including our VIP customers. Whichever offer you take advantage of, you won't be disappointed. Thanks again for your email and best regards, Cindy Interesting? |
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There are indeed further offers for our customers, and a lower spec box will also launch in due course. |
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Some rumours suggest a 0.5TB TiVo for £100 less. If this box has the same functionality as the existing box then anyone opting for the current box will be unhappy. Do I delay or not? |
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Thanks DF i shall await the e-mailo next week before i decide what to do.
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If people want TiVo but aren't willing to pay for the full premium box then they can wait to see what else gets announced after launch. Its simple really. More than likely it will be the same box with a smaller HDD, possibly 500GB. No reduced functionality at all. I still don't get peoples reaction to the £40 install fee, everyone will be paying that to get TiVo. There will be no free installs given. |
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It's likely that the spec will indeed be around the HDD size, rather than functionality. I can't confirm pricing, but the "baby TiVo"* will be considerably cheaper than the 1TB model. * my wording, not VM's ;) |
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Don't do as I do, do as I say springs to mind;) I wonder if you would still have that view if you had to pay. |
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We even have to pay the £40 install if we take 50MB bb. No one escapes it unless they are a new customer taking all three services. |
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In reply to Stephen. I personally would be very unhappy if I paid £100 more and the only difference in the box was the disk size. My 5 year old V+ is now becoming limited by its disk size and the arrival of HD. I do not, however, require 1TB of space. When could anyone possibly find time to watch 120 hours of accrued HD TV anyway? 0.5TB would be perfectly adequate for me and £100 is worth saving (for anyone). |
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I believe you said you didn't pay yourself did you not, certainly not the £149 anyway? My post wasn't directed at any other staff as you are the one telling people they shouldn't have a problem having to pay the £40 on top of £149. If all you had to pay was £40 then maybe be a tad more sensitive to customers. |
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FAO DF: Thanks for the info as always, am I right in understanding that there will be further offers on the 1TB on the 11th then?
Can anyone tell me the HD size of the the SA V+ I currently have? |
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The HDD in the V+ is 80GB. ---------- Post added at 10:16 ---------- Previous post was at 10:12 ---------- Quote:
However in my case I didn't pay anything but thats because my TiVo isn't on my own customer account. I signed an NDA when I originally got the box. That should give you a clue about why I did pay. |
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Mine was installed by a very nice VM TiVo engineer. Took about 3 hours to install due to it being the 2nd he'd installed. The download from TiVo US took most of the time and I needed my signal levels adjusting in the DP. I've had a faultless service on my TiVo as the install was top notch. |
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IMHO It does not matter whether the stored material is a movie or anything else. I still don't see how you could watch all 120 hours of HD material. You are simply using up part of your storage for archived material. I see the extra disk space being used to record suggestions which you may watch or just delete. For me 0.5TB will be more than adequate for my normal viewing and recording suggestions. I don't feel the need to keep copies of things. |
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I think it was priced like this for demand reasons , people upgrading and the mass exodus from Sky.
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How many 1TB PVR's do you see on the highstreet? Not many if any and for good reason. Sky's 1TB box sales are tiny, that's why they don't subsidise it as most people don't need one. |
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Thanks for replys guys :)
Can anyone with TiVo tell me if the recommendations and apps consume HD space or have separate storage? |
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Same with old shows sent to the trash bin, they don't count toward the storage. |
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If TiVo runs out of HDD space, then older suggestions are deleted to make room :) ---------- Post added at 10:45 ---------- Previous post was at 10:43 ---------- Quote:
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I also know plenty of colleagues who have taken up the 1TB and were happy to pay the cost of the box and the £40. |
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[QUOTE=Digital Fanatic;35205683]The 500gb TiVo is the real game changer as far as the masses go... the 1TB is our premium TiVo product.
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It's a game changer for VM customers, nothing to do with Sky. :rolleyes: |
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Once set up however, it's all fine and well worth £149 + £40 install. My S1 TiVo cost twice as much to buy + lifetime subscription + the same again on hard disc upgrades/replacements. |
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In the meantime you posted on here in February stating Virgin Media are going on a 'HD Shopping Spree'. I suppose you will not be able to provide proof as it's confidential but is there any way you can give an indication as to when the said 'spree' will commence? You further said that if customers expect extra content they must pay for it, as prices have now risen and nothing has been added to XL perhaps you might comment on that too? |
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Anyway, pedantics aside, I was talking about in terms of features. No one knows what impact it will have on the customer base, as it has not long launched. Anyway, if you are going to talk Customer Numbers, I believe Freeview leaves both Sky and Virgin in it's dust. |
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I suppose all Sky+HD 1TB offers over a standard box is extra storage, so take up over a "free" box would be lower. More HD is certainly something VM are adding this year, I can't go in to specifics at this time due to confidentiality. VM did however provide this announcement in their price rise email April is the normal price rise time for VM, they added a lot of content over the last 12 months, especially HD channels. You can't really expect channels to be instantly added on the 1st of April... they are coming though. |
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Nice to have Digital Fantastic back as there was a rumour going round that he wae doing a Lord Lucan.
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sky sports red button and more hd channels should be another good year for us VM customers :)
PS welcome back DF :) |
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I watch a lot of US programmes. When the new TV shows are announced at the Upfronts around May time, there are normally several new shows that look interesting. As it stands now, bearing in mind these shows don't start until September/October (in the US; who knows when in the UK?), it's a case of trying to find out if they've even been picked up by a UK channel, let alone which one and when they start. With wishlists, you let Tivo do all that monitoring for you; add the show as a whishlist item and it will pick it up and record it if and when a UK channel show it. It's the same with actors, directors etc.; just add them to a whishlist and Tivo will record programmes with them in. Tivo will also make suggestions as to shows that might appeal to you. I believe Sky does that but you need to buy an ipad to get that now (I read somewhere that Sky may be bringing that functionality into the EPG later this year?) I also like season and episode information, actors, directors, producers etc. all will be available on my Tivo screen rather than having to switch the PC on to check digiguide and visit Epguides.com and IMDB Then there are apps; VM are talking about far more apps than you get on your current connected TVs/BR players. Cindy Rose said there would be hundreds in a years time. |
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It is no doubt a product for the enthusiast and is a premium product which is what VM market and price it as. It will only become mainstream cable when VM decide they want that to happen. |
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3 tuners is the killer app for me, I could not survive in our house without multiple recording capability at the same time (e.g. kids watch same recording several times and like to keep them for months after original recording, so even if it is on VOD/catch-up, still need it after long gone from VOD say). What Tivo does on top is excellent and wishlists is certainly a feature I am looking for.
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the 10MB BB dedicated connection another killer feature
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Yeah not 100% on suggestions its coming just not sure how http://www.mediaweek.co.uk/News/Most...tform-AdSmart/ Still not won over with TV apps as these are available on TVs and blue-ray players granted not all ,we'll see here. |
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How much functionality is there with the Sky system? |
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Freeview is very much a competitor to both Sky and Virgin, especially when people's jobs are under threat. |
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You could be right about Sky's box, I still couldn't find the article but i'm sure he compared it to some other consumer hardware that is limited in reach but a necessary part of their offer. I accept that functionally (but not technically, not at all and not just the HDD) it is the same as the standard box I just cannot help but suspect 1TB is overkill. No bias there, I think both boxes are too big for an average punter like me. It goes back to something I have said many times, how many 1TB boxes do you see on the highstreet. And in VM's case they have that much streamed catch up and OD content do the masses really need it? But I am on record as saying that when VM get that cheaper box out and widen it's availability I think they could have a pretty successful product on their hands. But I suspect not at the current price though and only being available to XL customers even though I think the hardware cost is more than reasonable. The poll results are interesting particualrly when the respondents are members of a forum like this and have gone out of their way to register for the service. But maybe the figures are in line with VM's expectations though or even better, you will know better than me. Time will tell. |
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