Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Currently on 750K £24.99 a month Broadband.
Phoned NTL up last week, mentioned the fact that I would need a new Samsung STB as my current Old PACE STB wouldn't cope with the 2MB Speed Upgrade. Certainly, will arrange an engineer to come round and replace your STB next day.
Cut a long story short, the engineer did come round, but only had another PACE STB box :rolleyes: and said he had to swap it (even though I already had a PACE box and it was a like-for-like straight swap) because that was the job he had down to do.
I then couldn't get internet or my premium Sky Sports Channels on this new PACE box that he replaced. A week of 4 missed engineer apointments and quite a few phone calls, culmilated in me waiting in all day Friday, after booking the day off work. No engineer called yet again, but my 15th phone call to the faults deparment, resulted in the fact that my newly replaced PACE box hadn't been activated when the engineer installed it. So he re-activated it, and I have at least got my broadband and Sky Sports Channels back.

Apparently all the missed engineer appointments were because they were out of stock of Samsung Boxes due to an unprecedented increase in demand for them. They could have least had the courtesy to tell me that in the first place, instead of me waiting in for them.

I'll now just sit and wait until one of the engineers turn up to replace my PACE box with a Samsung. I ain't having anymore unnecessary time off work.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

just wondering if anyone knows when the 750 - 2mg in the cardiff server area will take place or is it just one of those" it'll happen when it happens" not that i am moaning about it, just wanna get my 2mg :D lol

Is there anyway to get upgraded broadband via email?
 

I'd like to get the free upgrade from 750k to the 2mb
I currently have broadband through an old STB (Pace)

Unfortunatly, I just switched to longer hours and am not at home until Sundays, which is when NTL is closed.
I emailed their customer service department via NTL's site, but like normal, never received a response.

Is there any chance an NTL employee can help me out here?

Re: Is there anyway to get upgraded broadband via email?
 

only if ntl respond to your e-mail , which they aint , and you cant squeeze 30 mins out of your day :Yikes: , they are open until 8-00 pm you know :tu:

Re: Is there anyway to get upgraded broadband via email?
 

didnt there used to be an online speed upgrader or something????

Re: Is there anyway to get upgraded broadband via email?
 

there is , it sounds as though he is going to need a new stb though , that is going to be the flaw in the plan :(

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Hi WingDings
have you tried manually upgrading either by the website (cable Modem) http://www.ntlworld.com/data-feeds/e...tierMigration/ or telephone (Set Top Box) 0800 052 2000 option 5?

Re: Is there anyway to get upgraded broadband via email?
 

I know, but I work from 9-10
Two jobs.
__________________

Yep, plus you can't upgrade STB's via the web.

Re: Is there anyway to get upgraded broadband via email?
 

ah... balls :(

But as paul said, your probably gonna need a new STB aswell.... if so..... your gonna need to be in, or someone is, to get it swapped over......

Do you get a lunch break? Why dont you call them from work, or on your mobile or something...

Re: Is there anyway to get upgraded broadband via email?
 

deffo a new stb , the other option maybe a sacm , but whichever way you are going to need to be in for the install , or at least someone is going to have to be :(

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I live in Llanedeyrn and I upgraded to 3meg the other day.

Re: Is there anyway to get upgraded broadband via email?
 

Well I can take a days holiday for any install, no problem
It's just the arranging part i'm having problems with :)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

i live in Pentwyn and i'm still on 1.5meg!!! jez whats a bum like me gotta do ;)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Hi Wolf

I don't thnk any body has been upgraded automtically yet, have you tried to manually upgrade?
See my previuos post above for details:)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I upgraded my brother's cable modem this morning from 750k to 2mb and it went AOK
He was impressed, he didn't know NTL were offering free upgrades, heh