Re: Retention Dept gone?
 

Same here.

Re: Retention Dept gone?
 

Provided, of course, you could actually get a better deal with another supplier. Nothing wrong with that.

Re: Retention Dept gone?
 

It involves going out your way and buying at the opportune moment, even declining an opportunity to purchase from time to time.

Unless you live 24/7 in a supermarket the rationale stands. You can walk way and come back if there’s a better price that suits you. They don’t issue retrospective refunds to people who miss discounts, do they?

---------- Post added at 14:22 ---------- Previous post was at 14:20 ----------

It’s not rocket science. If someone is so vulnerable as to be incapable of straightforward capitalist transactions then surely family members or the social care system should be involved? There’s far greater cons out there than the fact I get a small discount on my tv/broadband they’d be exposed to.

Re: Retention Dept gone?
 

Not sure you understand the capabilities of vulnerable adults. Those that are incapable of managing are often looked after by advocates who are looking after too many people to take time to haggle for discounts.

Less vulnerable are capable of bill paying but may not be savvy enough to avoid ending up with more than they wanted, rather than pay less. Should we encourage infantilising them, because businesses are greedy?

Re: Retention Dept gone?
 

Then that’s a deficiency of the social care system then.

As I said let’s go all Corbyn and have a socialist utopia of flat pricing and profits reinvested in this country and into our communities.

Between now and then I don’t see why I should get the downsides of capitalism but none of the upsides.

Re: Retention Dept gone?
 

Just wish company loyalty was appreciated rather than abused, so people did not have to haggle.

Re: Retention Dept gone?
 

A truly noble idea, but why should those least likely to do anything benefit from price differentiation.

McDonalds to discounts for people who cut vouchers out the Metro, why not just sell at the lower price all the time?

Re: Retention Dept gone?
 

But the point is that while the offer is there, anyone can have it. That is the point. No haggling, bullying and generally making a nuisance of oneself. This is not behaviour we should be encouraging in a civilised society.

---------- Post added at 16:52 ---------- Previous post was at 16:51 ----------

So very caring of you, jfman.

---------- Post added at 16:54 ---------- Previous post was at 16:52 ----------

As long as you're all right, eh. :rolleyes:

Re: Retention Dept gone?
 

So phoning up for a retention deal is bullying? You do know call centre staff have a release button if behaviour is inappropriate. It odd that you aren’t on the side of the consumer but instead the company.

I’m frankly astonished that you wish to restrict the free market in this way. If the market is failing then state ownership and regulated pricing is the answer. If we are declaring that broadband and tv companies are exploiting the vulnerable for their profit lines then they should be removed from the market full stop.