Re: Call centre staff refusing to compensate disabled customer.
 

Richard Branson came round later Tuesday night with a titanium plated tivo

Re: Call centre staff refusing to compensate disabled customer.
 

What only ONE, i hope it fitted it for you as well :)

Re: Call centre staff refusing to compensate disabled customer.
 

Told him thanks but no thanks I'm off to BT ;)

Re: Call centre staff refusing to compensate disabled customer.
 

Re: Call centre staff refusing to compensate disabled customer.
 

Get your facts right before posting, he did not 'get' me to help, I offered it.

If capable, I would like to think that most disabled people WOULD excercise their consumer rights, in the same way as anybody else.

This post does not make any sort of sense- always read what you have written before hitting the "submit reply" button ;)

No, he didn't have to. His legs worked then.

As I said, I was initialy told that he would have to wait for up to five days. Going by what I was told, that meant he would have been unable to avail himself of the use of the TV service that he was paying for, for almost a week in total.

Re: Call centre staff refusing to compensate disabled customer.
 

I didn't say HE did - learn to read.

Where it's appropriate yes. But this person didn't do that at all and neither did you.

edit as you posted

Anyway we shouldn't be talking at all Richy - that was YOUR idea remember.

So to save it all going wrong and derailing the thread perhaps it's best to stick to that policy.

Re: Call centre staff refusing to compensate disabled customer.
 

I believe that it was the responsibility of VM, both morally and legally under their legal requirement to make 'reasonable adjustments in the provision of goods and services to disabled people'.

So you say that I sent you an abusive PM, but you then conveniently delete it :rolleyes:

I'll leave it for others to draw their own conclsions. I'll take what you say about staying out of this thread at face value, but going on your past statements of intent, you'll be reading this.

As previously stated, I don't employ any staff (apart from a couple in my own home).

From the nonsene you come out with, it is youthat is a fool.

Re: Call centre staff refusing to compensate disabled customer.
 

This thread is just going to degenerate into a slanging match again...

Re: Call centre staff refusing to compensate disabled customer.
 

That IS usually Richy's intention sadly :(

Still he does grate my carrot so I am just as bad with him at times.

Re: Call centre staff refusing to compensate disabled customer.
 

Beers all round to chill with... :beer:

Re: Call centre staff refusing to compensate disabled customer.
 

Actually I'm off out to cream tea with the vicar in ten minutes so I'll be well chilled :)

Re: Call centre staff refusing to compensate disabled customer.
 

I alone decided to pursue the request for reimbursement for loss of service as I felt that it was in his 'best interests'. As his Power Of Attorney, I have a duty to do this.

Would you like to share with the rest of us what, exactly, the point is that you're trying to make. It is not clear by your reproductions of the previous posts that I have made...

It is you that is the idiot for putting up with poor service standards, but never mind, your (and others) reluctance to pursue recompense keeps prices down for customers and dividends up for shareholders.

I have no interest in the reason/s why I am offered recompense when the quality of goods and/or services falls below my standards. The fact that my requests are met is myonly concern.

As previously mentioned, it was not the line manager of the call handler that I spoke to in any case, but a contact that I have.

Re: Call centre staff refusing to compensate disabled customer.
 

Re: Call centre staff refusing to compensate disabled customer.
 

In ordinary circumstances I would agree with you, but as the customer was disabled, VM have a legal (and moral) duty to make adjustments to the norm and be more helpful.

I fully expected to be taken through the stages of checking the batteries etc at the beginning of the call, but wasn't. The call handler more or less agreed to send out a replacement straight away. It was only when I asked for recompense for his inability to use the service for what was initially going to be nearly a week, that he suddenly started taking an interest in what had happened to the old remote.

It was this, along with his tone of voice, that led me to believe that he was doing this more out of a desire to be vexatious.

See above.

Re: Call centre staff refusing to compensate disabled customer.