Originally Posted by ian1969uk (Post 35223806)

Emailed a complaint and this is their response:

Thanks for your comments about advertising appearing in and around our music on demand content. I am obviously saddened to hear that you, a valued customer of Virgin Media, disapprove of what we are doing in this area.

Perhaps it would help if I gave you some context to the decision we made to deploy advertising within on demand in the first place? As you know, Virgin Media has an unparalleled choice, range and depth of on demand content, ranging from catch up services from all of the terrestrial broadcasters through to a comprehensive library of music videos, and unfortunately the acquisition costs associated with such premium content have risen substantially over the last few years.

In response to the increasing costs of content, we recently decided to introduce a carefully controlled amount of advertising into the various on demand content genres featured on the Virgin Media service. With the views and opinions of paying customers like yourself uppermost in mind at all times, we will continue to keep downward pressure on the advertising levels deployed wherever possible. As an illustration of this point we are running a single advert before music videos and substantially less advertising around TV type on demand programming than that seen during the equivalent conventional "live" broadcast airing, and of course will continue to enable our customers to fast forward through advertising should they so desire.

On balance we believe that the on demand service that we offer, including a controlled amount of advertising, continues to offer fantastic value to our customers.

I do hope that this helps.

Thanks and regards,

Cindy

Originally Posted by OLDGOLD (Post 35242781)

They could have adverts playing in the mini tv screen whilst you are searching for your content. I'm not talking the current stuff advertising what's on their own music on demand, but proper commercials.

Originally Posted by OLD BOY (Post 35242723)

I, for one, completely understand the need to have advertising on video on demand. Clearly, the service needs to be paid for and unless VM makes the maximum use of VOD on its service, they will not have the incentive to provide good content on it.

Originally Posted by kit1cat (Post 35242889)

We are paying for the service, I am paying £30.50 for the XL tv package. Virgin might sat it's free for XL customers but I consider it to be part of the package I am paying for.

Originally Posted by OLD BOY (Post 35243492)

Yes, but we are suffering with lack of content. Some record labels are not part of the arrangement with VM, so we are missing out. Madonna is a good example of a top artist that we cannot see because VM don't have the resources to pay the price demanded.