Re: Missing content- the ongoing saga! Please, somebody help me!
 

If anyone can get a permanant fix, then essjay would be the one.

P.S. We do care you know :)

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Difficult to know sometimes:)

Re: Missing content- the ongoing saga! Please, somebody help me!
 

I've been a loyal customer to Virgin after switching from Sky but over the last three weeks I'm becoming increasingly frustrated.

To raise issues on a Community Forum to have investigations undertaken is ridiculous. I have next to nothing on Demand with "sorry, there aren't any programmes of this type right now" - I also recently posted on the BBC I-player forum to no avail.

WTF Virgin!!!!

Re: Missing content- the ongoing saga! Please, somebody help me!
 

I think these may have been from a few months back Weemac. These shows were eventually sorted out. ;) Does the Vampire Diaries show in your WB folder, or your A-Z?

---------- Post added at 08:19 ---------- Previous post was at 08:15 ----------

You seem to be in the minority DF. Most VM Staff who have been involved have obviously found the problem too taxing and have instead focused their attention on people who need replacement remotes. :dozey: No one yet has stuck with us and seen it through to the resolution- I hope Essjay can help.

---------- Post added at 08:23 ---------- Previous post was at 08:19 ----------

[QUOTE=Another_Account;35235168]
To raise issues on a Community Forum to have investigations undertaken is ridiculous. [QUOTE]

The staff on the forums are infinitely more helpful though, if you call for help you will be told to reset your box and they will send an engineer out! :dozey:

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Essjay is on the case. The fault ref is 1603419. Should be fixed later today.

---------- Post added at 08:38 ---------- Previous post was at 08:38 ----------

What area are you in?

---------- Post added at 08:58 ---------- Previous post was at 08:38 ----------

When I say "We", I mean the VM Staff on here. :)

Re: Missing content- the ongoing saga! Please, somebody help me!
 

The same thing "Sorry, there aren't any programmes of this type right now" is happening in Teesside.

I see the following on status page

But the thing is it only started happening yesterday so seems they've broken mine while trying to fix everyone elses :p

Re: Missing content- the ongoing saga! Please, somebody help me!
 

^ Can you provide me with the path you took to get that message. e.g TV choice on demand > TV choice Xl etc etc etc and will take a look

Re: Missing content- the ongoing saga! Please, somebody help me!
 

essjay:

https://my.virginmedia.com/service-status/details
and enter your details.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

I mean on your set top

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Ah sorry,
it happened when trying to goto warner tv

TV Choice -> XL -> By Channel -> Warner TV (doing it form memory).

and Music Choice by Artist A-Z some letters are missing, and many songs / artists have been cut off.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Warner TV should now be available in Portsmouth and Teeside

Re: Missing content- the ongoing saga! Please, somebody help me!
 

I know you are DF

Re: Missing content- the ongoing saga! Please, somebody help me!
 

OD and catch up all fine on my V+

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Virgin need to up their game in their video on demand because there are serious rivals emerging and if they do not up their game someone else will come along to take their place.

Re: Missing content- the ongoing saga! Please, somebody help me!
 

Who for example? No one comes close to VMs VOD service.