Re: 20 Mb/s to 30Mb/s free upgrade
 

It isn't???:shocked:

That would explain why my budgets don't balance.....:D

Re: 20 Mb/s to 30Mb/s free upgrade
 

I still have a Motorola Surf board modem. roughly 5/6 years old now.

Should i be due a new one?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Not if it is still operating correctly.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Yes you will.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Is there any truth in my post no 72 ?

Re: 20 Mb/s to 30Mb/s free upgrade
 

:)

If i called 150 who should i speak to?

Re: 20 Mb/s to 30Mb/s free upgrade
 

http://shop.virginmedia.com/existing..._EC-30-Upgrade :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Excellent first post, welcome to the forum! :)

If i ordered this online what are the chances it would be a self install?

edit

Looks like it is generally a self install and for £30 i can't complain!

Re: 20 Mb/s to 30Mb/s free upgrade
 

Exciting. However the traffic management pages still haven't been updated :(

Interestingly they don't seem to have listed any exceptions for customers who already have the superhub, it's just 30mb broadband activation. So it looks like the superhub is being offered for free for all customers on 30mb 50mb and 100mb, but those on 20mb will have to pay to upgrade to 30mb.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Can we change the title of this thread now please? Its very misleading :(

Re: 20 Mb/s to 30Mb/s free upgrade
 

Give 'em a chance, bloody nora.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Just called customer services, and they said i can't have one.

Even though i'm still using a dinosaur modem from when 2mb broadband was the best thing since sliced bread, it makes no difference.


: Just went through to retentions. I mentioned my Modem, and straight away he said i notice you have had the Mototola Surfboard 5100 since 2005. It's pretty antiquated and will probably start having problems with it being old. Then offered to send me a Super Hub.

The normal Customer Services are rubbish. I've noticed it's only retentions who are very good at their job.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Well done Virgin 30 mb upgrade and a new super hub for £30.00 well chuffed with that.

Re: 20 Mb/s to 30Mb/s free upgrade
 

That's been my experience too unfortunately

Re: 20 Mb/s to 30Mb/s free upgrade
 

I am already on the xl 20mb but was going to switch providers for a cheaper deal, end result 2 days later had a call from vm as a result got xl phone, xl broadband & xl tv for £39 per month also was told my broadband would be increased to the 30mb as it rolled out.