Re: [Merged] Technical Support via newsgroups is withdrawn.
 

I'm sorry but that's no excuse. I've just gone had a look at the posts that have been left and some of them are downright rude, patronising and are direct personal attacks on VM staff for no reason.

How is moving the support staff to the forums - which more pepople use than the newsgroups - a downgrade?

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

I think the attacks are aimed at Alex Brown. there's a lot of people that don't like him.

I think you'll find that it's more about losing the internal virgin discussion groups that most people are getting upset about.

to some people that is their life. they've been there since the early days. Virgin are taking away their life line if you like.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

And that makes it all right does it?

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

If it was Alex's decision or idea to close the groups and the server, then yes.
if it wasn't Alex's decision or idea to close the groups and the server, then a close yes.

Alex gets this abuse because he is seen as a liar and a traitor by the old school users. and they're just a bit upset at the moment.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

I noticed this in the newsgroup post:

"The usage of these community forums has now risen to the point where a
significantly higher number of customers are using them in preference
to using the Virgin Media newsgroups. As such we have decided to focus
our online technical support resource to assist customers via the
forums instead of the Virgin Media Newsgroups."

How much truth in that and how much of the Earth's salt is needed with that is up for debate.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Can't see anything wrong with that statement. The forums are much easier to find and user for general internet users.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Currently online: 15 members.

busy busy busy! :)

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Currently online: 27 members 71 guests

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

That's you telling the staff to log in.

Why don't you update the page and tell everyone that it will be manned by support staff in March?

http://community.virginmedia.com/t5/...s-first/td-p/5

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Which for a relatively new forum is very good when compared with the present statistics for this forum which has 82 members and 738 guests at present.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

You're not taking into account that it's only risen from about 2 members because of the announcement in the virgin groups, and the new numbers are just them people :)

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

I'm sure that would just cause a load of 'well why can't they do it' now type of threads

And your proof of that statement is where?

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

I'm just guessing at logic.

---------- Post added at 11:28 ---------- Previous post was at 11:25 ----------

Are they blind / partially sighted user friendly?

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

So you don't have any proof then

As I'm neither I can't comment about readability of web forums by screen reader software.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

As I said above for a relatively new forum that is not bad going, some of the more established forums would kill for that many people.