Re: Virgin Media Equipment has Been Compromised
 

Didnt Russ pass on information then? as the offer was made near the start of this thread?

Re: Virgin Media Equipment has Been Compromised
 

Seriously now, you need to stop reading things in to matters you have no knowledge of - such as what was discussed in my communication with them about this.

VM have told me that their involvement in this issue (ie their version of the story, not necessarily Adam's) is completely legal and above board.

Re: Virgin Media Equipment has Been Compromised
 

No, Russ said
Now, I don't know if VM did discuss details of this with Russ, but I suspect they wouldn't as we are an outside party. As such, they probably wouldn't risk telling us details in case of legal action.

Re: Virgin Media Equipment has Been Compromised
 

They obviously know about the thread?
what I don't get (be it legal in their eyes) is the taking of our money and not passing it on. to the normal person that will look like fraud.
they're billing you for calls, and then them very same calls they are disputing over and not paying the third party.
money floating around, it's not being disputed and given back as a result.

Re: Virgin Media Equipment has Been Compromised
 

How do you know that if they have claimed any money back that they haven't refunded the customers? You are working off the OP statements that they haven't

Re: Virgin Media Equipment has Been Compromised
 

From what has been said, they don't pay the bill, and each individual must complain individually about numbers they dont recognise on their bill.

The conspiracy is that they stopped itemising the calls, making it much harder to dispute a call that may well have been caused through their compromised equipment.

Re: Virgin Media Equipment has Been Compromised
 

That's what has been said by one person. Virgin have not specifically addressesed the allegations that the OP has made.

As for itemisation there has been no change on itemisation. You have always had to request full itemisation. In fact it used to cost £1 a month, it is now free

I have no idea whether the OP allegations are true or not (And if they are I would not defend Virgin in any way), but personally I find the very fact that rather than take it up with OFCOM or address it through the courts, the OP makes unsubstanciated allegations on a public forum a bit iffy.

Re: Virgin Media Equipment has Been Compromised
 

I've always had full itemisation and have never had any premium rate call charges I didn't make, I do however have £30 in call charges to an 0845 number, being SAAS and over an hour on each call.

Re: Virgin Media Equipment has Been Compromised
 

Which will all work against him in a court

Re: Virgin Media Equipment has Been Compromised
 

The complainant, or, complainants, because it is apparently more than one individual, can take this up through the legal system, seeing as now VM seem to have denied any wrong doing.
It is a pain free process which involves the paying of a court fee and a local District Judge will decide on the case.
It is very informal and can even be applied for online.
Just a question, if these accusations turned out to be true, what has happened to the money that has been charged to customers but part of which was not allegedly passed on to the complainants company?
We can only hope that it does end up in court so we find out, but it is no good the complainant only taking out their frustrations, warranted or not, on here, I do not think VM are going to back down on these boards when they feel they have done nothing wrong.
Another point, if the complainants are so concerned about the customer, get in touch with watchdog, they would love a story like this.
Also, if VM management think this Forum is a pain in the backside, why carry a VM logo ? are the Forum getting a fee for doing so?

Re: Virgin Media Equipment has Been Compromised
 

We most certainly do not get a fee for doing so. The logo is used purely to make the cable forums more easily identifiable. You'll notice we also carry Sky logos.

As for the the statement about being a pain in the backside, I have heard this from various staff members. Officially, they are co-operating. Unofficially a lot of managers consider us to be a bad thing.

Re: Virgin Media Equipment has Been Compromised
 

so you know the truth and are obviously not prepared to divulge the information. Meaning only you and Adam know whats happened here and everyone else is reading things into matters we have no knowledge of

---------- Post added at 10:39 ---------- Previous post was at 10:37 ----------

Russ just said in the post above yours ;)

On the whole with all the secrets and everything else thats been going on with VM policy at this juncture I would tend to side on not trusting VM as far as I could throw them and seeing as they are a corperation and have big buildings its nowhere lol

By the way at what they said to Russ about not doing anything illegal there is a difference between Legal and Moral isnt there. There are lots of things I can legally do but they are not all gonna be Just

Re: Virgin Media Equipment has Been Compromised
 

Stuart, I was not having a pop at anyone.
Why would the logo make this forum " more easily identifiable " ?
If I google " Cable Forum " the first result I get is this Forum.
But thanks for clarifying things, just that if I felt that someone thought that the service I give was a pain in the proverbial I would not give them free advertsing, be they VM or SKY.

Re: Virgin Media Equipment has Been Compromised
 

Very true. legal and moral, don't always go together.
especially when you're VM :)

Seriously, if this is true then someone needs to look into it. the OP says that he has had talks with the CEO and others, so they know what he's talking about, and are aware of what he's claiming. and I'm sure the mods have done some detective work on his IP.

Re: Virgin Media Equipment has Been Compromised
 

I really shouldn't have to clarify this sort of thing as I have no agenda for or against VM. I'm not going to post the contents of the email as I have not been given permission from the person who sent it (there's no law involved but of courtesy I'd want to give permission if it was my email being discussed) but the gist was "what VM are going in this matter is legal and ethical". Whether what VM say they are doing is what Adam says they're doing is a different matter and the answer to which I just don't know.

Now feel free to make up your minds.