Re: roomsnet.com warning
 

Is there any need for all this argumentitiveness?

Re: roomsnet.com warning
 

Re: roomsnet.com warning
 

Well for those who are interested i have got the money back from my card issuer but have also recieved a call from roomsnet accounts 2 days after the money was back on my card.
Roomsnet accounts tell me that the refund will take upto 3 more weeks to go onto my card (total of 7 weeks to return the monry?) still sounds like they are trying to give me the run around. Not mentioned to them that the card issuer has issued a refund yet as the accounts people should be aware of this.
Will tell them IF another refund appears on my account but in the meantime i am intrigeud as to where this will lead with them.
As to all those complaining about this thread and i mean this in the nicest way, just don't read it. Forums are there to help people and if the cf team didn't want this on here they would have told me when i started the thread.
That being said everyone has a right to an opinion and i was merely trying to save other from what had hapened to me but was obviosly to late.

Re: roomsnet.com warning
 

Well - again, ill say, why should we not read a topic just because somebody is whining?

Well, if your card issuer has issued a refund, it should take no more than 7 working days.

Re: roomsnet.com warning
 

Re: roomsnet.com warning
 

EDIT: Ignore this, typed in total and utter anger.

Re: roomsnet.com warning
 

Very wise. ;)

Re: roomsnet.com warning
 

I'm guessing you're talking from the point of view of running a company that was being slated and indeed sued for money back from customers.

To be honest the more publicity bad businesses get the better, it can help others make more informed purchasing decisions.

Any company can mess up, it's how they deal with the mess up that speaks volumes. If a company is clearly poor and failing to manage their customers properly they deserve everything they get.

Re: roomsnet.com warning
 

Yes but i'm not going to say any more :)

Re: roomsnet.com warning
 

I've found this forum really helpful. To start with I has no idea what was going on, who to speak to etc and to see other people have had the same problem as me has helped me deal with the situation and feel less upset about the whole thing by knowing others are going through the same thing. It's not whining, merely expressing frustration.

I agree, bad companies should get bad publicity and I thank the CF team because this thread has honestly helped me and others I suspect.

Re: roomsnet.com warning
 

well we should have been going on wednesday and my friend just rang me from salou and told me about roomsnet we have booked with them many times over the years and we have recived no email or any thing from them so i clicked on "speak with a agent " and some one named michael came on the line i asked him if it was true they had gone bust and he said NO so i asked him to send me a email ?nothing yet but thinking about it what help would that be ?my friend is calling in to the hotel for me tomorrow but if its all true we carnt afford to pay out again and i paid with my debit card ? so can i get my money back ?:confused:

Re: roomsnet.com warning
 

If you paid on credit card, and it was over £100 then your credit card company must refund you if you don't get the item you paid for. Less than that amount and you can fall under the radar of that bit of protection.

You might want to phone the hotel direct and find out if they can confirm the booking was valid?

Re: roomsnet.com warning
 

myfriend is calling in to the hotel this afternoon to find out if its been paid for but i dont give to much hope ?? but will let you no :confused:

Re: roomsnet.com warning
 

Yes please Katie, do post back when you have news. This thread is rapidly becoming one of the top Google search results for roomsnet.com problems. It's useful to document as many cases as possible for people who come looking for help.

Re: roomsnet.com warning
 

Katie, I had the same problem as you, I paid by debit not credit so I wasn't covered like other people and couldn't just go through the claiming my money back through the bank route. I have got my money back now though thankfully and trying now to get a refund for the additional costs I incurred. I'll be interested to see if they are still taking bookings but rooms still not getting booked as they say all their accounting difficulties are now fixed. I'll look out for your reply.