Originally Posted by Mr_SEO (Post 34750867)

Hi, Just to update you guys. I put a complaint through last Wednesday but I still haven't heard anything from them. Which I can understand that this can take up months for virgin media to reply! But if I applied for a new connection then the letter would have come to my house straight away!!!

But seriously guys, If you are thinking of upgrading your 2MB or another package higher or even lower one, then diffidently you will be tied in for another 12 months or 18 months connection. On top of that Virgin Media will scam you one way or other. Furthermore you will be put through hell by Virgin Media customer "support" team. So please, please think, is it worth saving £1 a month for the hassle.

The best option is just wait until your contract finishes and then find yourself a good broadband company. Companies like O2, bethere, sky, talktalk etc offer competitive service. Just shop around and you surely will find a better deal. The best way for you guys is to take couple of hours of your time and compare Virgin Media terms and conditions with the competing companies. Be aware, Virgin Media does have one condition where they say, they reserve the right to make amendments to their terms and conditions. At this moment there's only one company which offers less than 12 months contract. Bether offers 3 months contract and after that you could just leave them. However please update in this forum if you have any others in mind.

I'm a normal working class individual and I don't think I or any other customer deserves to be treated this way. It's just not acceptable. Although it's clear the mistake was from Virgin Media but yet they have not accepted it.

Originally Posted by Mr_SEO (Post 34751919)

Just to let you know everyone... users chuzzlemonkey and MebMcr work for Virgin Media. This is quite obvious from their posts.... On every single customer issue they have defended virgin media... just look at their posts history.

these guys are quite brilliant in copying and pasting Virgin media terms and conditions.... I guess this is the reason Virgin Media employs them and pays them just to defend them... I wonder when they going to employ someone to do some good work!!

Originally Posted by joglynne (Post 34751927)

I think you will find that the majority of members already know this fact.

Neither of them have ever tried to hide who they work for and are respected members of this forum. Along with several other VM employees, they willingly donate their free time to give help and advise to fellow members on all the areas where people have issues with VM and I for one do not appreciate your attitude regarding them.

I have been following your thread but will no longer continue to do so.

Originally Posted by Mr_SEO (Post 34751921)

I thought this cableforum website was mainly for general public. I don't think virgin media staff should be allowed to post in here as cableforum posts' aim to present public opinion not corporate companies opinion. And if someone is employed by Virgin Media, then of course they are going represent a company's opinion especially when they are being to reply to our posts instead of helping virgin media customers and will defend them all the way through even if it crystal clear that the virgin media company was at fault.

Originally Posted by Mr_SEO (Post 34751921)

then why virgin media has tied me into a 12 contract without telling me? I know you going to say it was a mistake from an agent.

But to be honest general public has had enough of these nasty illegal tricks by Virgin Media....

I thought this cableforum website was mainly for general public. I don't think virgin media staff should be allowed to post in here as cableforum posts' aim to present public opinion not corporate companies opinion. And if someone is employed by Virgin Media, then of course they are going represent a company's opinion especially when they are being to reply to our posts instead of helping virgin media customers and will defend them all the way through even if it crystal clear that the virgin media company was at fault.

Well that leaves me to search for another INDEPENDENT forum. or perhaps spend a little bit of money and time create one! anyone want to join me in this good cause?

Thanks
Mr_SearchEngineOptimiser

Originally Posted by Mr_SEO (Post 34751935)

Number one thing... they are not donating their FREE time but are getting paid to reply to our posts.... You may want to investigate this further.

Originally Posted by Mr_SEO (Post 34751935)

To be honest when I posted that I was expecting this anyway... but just to make you aware if you're not following my thread does not effect me at all. You go, tens will come.....

Number one thing... they are not donating their FREE time but are getting paid to reply to our posts.... You may want to investigate this further.

Furthermore go and read their threads, on every single issue, these guys tried to defend virgin media. I am not criticizing them at all. At the end of the they have to do their job. And I respect that.

But I have my own opinions and I think you should not ask me to stop writing my opinions.. my attitude is not wrong at all. all I wrote was fact... They are getting paid to reply to our posts.... ask them...

Originally Posted by Mr_SEO (Post 34751935)

all I wrote was fact... They are getting paid to reply to our posts.... ask them...

Originally Posted by Mr_SEO (Post 34751935)

Number one thing... they are not donating their FREE time but are getting paid to reply to our posts.... You may want to investigate this further.

Furthermore go and read their threads, on every single issue, these guys tried to defend virgin media. I am not criticizing them at all. At the end of the they have to do their job. And I respect that.

Originally Posted by broadbandking (Post 34751937)

So you would rather us (employees) not help you with issues you are having in which case I advise not to post on the forum for help if you don't like it.

Originally Posted by Russ B (Post 34751941)

Utter rubbish.

Originally Posted by Mr_SEO (Post 34751947)

And if you really want to help customers, then go and make a forum on your own virginmedia.com site.... or get on the phones or reply to email complaints effectively...

On the site you can reply to posts promptly just because every general member of public can see them but why can't reply to my emails that i sent about nearly days ago.. or the letter. I know why, because you don't care about them because no one else can see them...

I'm very sorry, i;m not having a go at you at all or any other virgin media employee.... But on these kind of tactics by virgin media.

I know, my posts are not going to make a huge impact on virgin media but i can assure you, changing someon's contract and then telling 3 times on the phone, oh it's our standard policy, is illegal.

Originally Posted by Mr_SEO (Post 34751947)

On this site I never indended to seek help from Virgin Media at all. The main purpose of this site is not seek help from virgin media employees... or is it? please clarify this for me?

Originally Posted by Mr_SEO (Post 34751947)

---------- Post added at 16:16 ---------- Previous post was at 16:09 ----------


I wonder why so sudden cableforum started to defend virgin media employees. All I said is what I believed! and my question was not cause any individual an offense at all.

Just think why would come to this site and spend my time writing these posts?

But after all I respect cableforum team that they allowed my posts.... thanks guys

Originally Posted by Mr_SEO (Post 34751947)

I wonder why so sudden cableforum started to defend virgin media employees. All I said is what I believed! and my question was not cause any individual an offense at all.