Re: Slow Speeds in SA1 area of Swansea
 

Address 001731xxxxxx has been denied by the DHCP Server 192.168.1.1
(The DHCP Server sent a DHCPNACK Message)

Address 001731xxxxxx your ASUSTeK Computer Inc.
DHCP Server 192.168.1.1 your router and it couldn't assign a IP address via DHCP so your connection dropped.

Your friend, use it before jumping to conclusions.

Re: Slow Speeds in SA1 area of Swansea
 

But what is causing it, its been fine till the modem reboots started and now im having these problems.

---------- Post added at 23:25 ---------- Previous post was at 23:25 ----------

2 days.

Re: Slow Speeds in SA1 area of Swansea
 

Please dont post full mac addresses, thanks.

Re: Slow Speeds in SA1 area of Swansea
 

It was a network card MAC address?

In other news...

All LAN side of router, which is why nothing would have appeared in the modem logs, 12 Years experience in Computer Hardware, 9 years self employed will tell you that one... actually you list experience from when you were 15 and self-employed since 18? Interesting.

Re: Slow Speeds in SA1 area of Swansea
 

Did it drop during those 2 days?
Which lights went off on the modem?
What was your ip address when it dropped?
Were you able to ping the modem, bbc, anywhere when it dropped?

This is all basic troubleshooting.

Re: Slow Speeds in SA1 area of Swansea
 

But the modem didn't reboot, your router decided it didn't want to give you a connection.

Re: Slow Speeds in SA1 area of Swansea
 

as ive stated that was just one problem that ive had, the others have included modem reboots and in the past ive included the modem logs but since this one today was different i didnt do that. I knew this was a router error but what i wanted to know is it all to do with the same issue as these issues have only appeared since the modem reboots have started.

Re: Slow Speeds in SA1 area of Swansea
 

My modem has lost connection quite a few times in the last month due to area problems and during each and every disconnection, my router has kept our 6 computers connected to it allowing me to access any of the other comps on my network, so no I don't think a modem reboot has anything to do with it. I have a Netgear WGR614v7 with the firmware it came with.

Re: Slow Speeds in SA1 area of Swansea
 

Well i recieved an email from the person who is dealing with my problem in the chief execs office, he has stated that basically there was a problem found locally and it has now been solved and that could have been the cause of my modem reboots from time to time.

<irrelevant text removed>

Re: Slow Speeds in SA1 area of Swansea
 

No disrespect intended to anyone who works in the chief execs office but what do they know??
Chances are they have no idea what a ubr, node, router, or server is.

Re: Slow Speeds in SA1 area of Swansea
 

again all im stating is what ive been told by virgin rightly or wrongly, and i will wait to see how my connection goes now.

I wonder if it was the green box outside that i have reported open twice since christmas.

I first noticed it open Christmas day and was reported on the newsgroups. I was told it was gonna be dealt with. Again i saw it open end of January and reported it again and only reciently ive seen some kind of silver thing wrapped around it holding it closed.

Re: Slow Speeds in SA1 area of Swansea
 

Re: Slow Speeds in SA1 area of Swansea
 

Problem is still ongoing and this is what i was told this evening...

Hi Chris,

I'm sorry to hear you're having problems with your connection speed.

I have checked the network and can see that the SNR is quiet low on your
UBR, I have passed this to our network team to investigate. We're sorry for
any inconvenience caused.


--

Kind Regards

<Mod Edit (Matt D) - Name Removed>
Virgin Media Technical Support
http://status2.virginmedia.com/
Please bottom-post when responding to aid viewing for all readers, thank
you.

Re: Slow Speeds in SA1 area of Swansea
 

Given the 300 times they've already checked the ubr for you and not found this issue before, and the fact he's raising it to networks shows it's a problem that's just developed and not something that's been there forever.

Re: Slow Speeds in SA1 area of Swansea
 

maybe...