Re: STM rates VM expect you to keep to
 

Sod the ungrateful send the vehicles to the grateful!

Have you checked with other ISP's as to the speed you can expect? I think not.There is more than BT out there although you would need a BT line.
Check out your options - you could be surprised. There's more out there than VM

@Rone

ADSL can return speeds of "up to" 24 Mbps, better than cable so don't knock it till you've tried it!

Re: STM rates VM expect you to keep to
 

I have tried ADSL ,BT, Nildram, Bulldog, Tiscali, all been poo i'm afraid, in the case of Bulldog, lets just say the worst company ever for anything, in total i've done over 7 years hard labour with NTL on and off.
If i could get near 24 meg [20 would do] without any stupid STM limits, please suggest one for around £40?
I'm thinking you might say BE?


@Rone

"ADSL can return speeds of "up to" 24 Mbps, better than cable so don't knock it till you've tried it."

Re: STM rates VM expect you to keep to
 

No, cable has a much higher possible speed than that, but it's not available yet.

Re: STM rates VM expect you to keep to
 

What is the point in a much higher speed when the thing gets STM'd every time u use it to its potential, who REALLY needs faster speeds. I think we would all agree its about time they sorted out the pathetic upload speedand canned this STM nonsense. I say, stop trying to be the fastest, just be the BEST.

Re: STM rates VM expect you to keep to
 

Agreed.

Re: STM rates VM expect you to keep to
 

I was talking about what is available especially when VM assert they provide then fastest BB in the UK when it's obvious they don't without taking STM into account.

Re: STM rates VM expect you to keep to
 

Spot on!

In my opinion they had this status, back in the BY days. They've blown it by trying to keep up with the ridiculous speeds advertised (but rarely delivered upon) by the ADSL providers.

Ed.

Re: STM rates VM expect you to keep to
 

The reason that I have the 20Mb service is because I am a heavy user. I'm one of those terrible people who download movies,games,etc. If I just wanted to browse the Internet and send a few E-mails I would have gone for the 2Mb service and saved myself alot of money.

I'm really hacked off that my ISP can restrict my bandwidth usage as and when they feel like it. I believe that I should be recieving the service that I signed up for. I don't want to be monitoring my usage and worrying about if I'm about to exceed limits and having to plan downloads at certain times of the day. I'm paying for 20Mb so should be recieving 20Mb.

Everyone makes a choice when purchasing based on their usage. If you went to your local car dealer and had the choice of the economical family car but paid four times as much for the faster sports car, you would be very upset to find your top speed is restricted because you're doing too many track days. A bit of a stretch I know, but you expect to get what you pay for.

Re: STM rates VM expect you to keep to
 

Here, here.:clap:

If they can't offer a service, don't pretend to. Everything was fine pre-STM days back on 10 meg, then ADSL2 arrived and they panic upgraded to 20 meg and it all went to pot. In came STM, it solved nothing, things are still slow in the evenings etc. and everyone is hacked off.

Be have the right attitude. Take a slightly longer term view - in a few years, you will need to have upgraded anyway so might as well invest in it now and become leader of the pack.

Re: STM rates VM expect you to keep to
 

It was mentioned earlier.

Stop trying to be the quickest just be the best!!!!

The only people who need more than 10Mbps are power users and they are wiling to pay for that speed and quite rightly expect it.

Wouldn't it be better if they advertised that they could suit ALL kinds of users and charge according to their requirements instead of charging a premium for 20Mbps and then bringing in STM for everybody because they oversubscribed?

ATM Be has to be the fastest ISP under the current advertising rules as they advertise "Up TO" 24 Mbps whereas VM only offer "Up To" 20Mbps yet they have started advertising as being "The Mother of all Broadbands" I think NOT!!!

An average power user who has been paying the extra for the privelige of a 20Mbps connection can only expect approximately 13.5Kbps if you include STM. Having to shape your use of a product to suit a company which has oversubscribed Has to be a NO-NO!

No doubt the VM afficianado's will come on with their excuses now but in my opinion there are none!

Re: STM rates VM expect you to keep to
 

have these stm rates been brought in all over the country now

Re: STM rates VM expect you to keep to
 

More mad figures!

These made-up statistics may be great for Virgin bashers to quote in their posts, but they are, to be blunt, rubbish.

Yes Virgin throttle speeds, and yes they do it for a fair amount of the day... but for some part of the day people can get 'Up to 20Mbps'. Quoting figures such as 13.5kbps is just barmy, and doesn't relate, in any way, to the real world.

Re: STM rates VM expect you to keep to
 

Quick question folks

with this new STM policy in place
does it mean that people now have the option to cancel out of any contracts they have with virgin in regard to the broadband service (and all services if on VIP package)

right now this new policy is really hurting me

i do a hell of alot of downloading and uploading (managing websites , backing up site files - 2GB, downloading game demos 360, BBC player and general video streaming - across 4 pcs )

so when i get home from work to use my connection it is awful (yes i download the odd film here and there - but SO WHAT! who honestly doesnt?? )

my main reason for getting the higher package was for the upload speed (which isnt great but is still better than i had previously ).

there doesnt seem to be a day when i cant use my connection at full speed?

at least with the old policy i could schedule my backups etc at certain times then use my pc for general browsing and downloading when im home from work -but now i cant :-(

do i have the right to cancel my services? (been a cable user seen the days of DIAMOND CABLE!! - yeah im old school baby hahaa)

Re: STM rates VM expect you to keep to
 

Not mad figures at all, do the math yourself.

If you are a power user and use the full potential then you speed will be cut by 75% for 10 hours, so for 10 hours you only get 5Mbps downstream. Add to the fact that there are quite a few oversubscribed UBR's out there and some have never got anywhere near the 20 Mbps they were paying for and then you can enter the real world.

So do the math yourself and by all means prove me wrong!

Tiger33

Yes you can cancel your contract although be prepared for retentions to contact you almost daily with offers etc to try and change your mind, also a promise of things getting better.

It is up to you if you decide to change but you may end up with a better deal if you hang on in there.

Personally I hung on for another month, got a £10 discount on my monthly rental costs but still went when the promised improvement didn't happen.

Like you I'm an old hand with cable having been with them since the days of Bolton Cable.

As such a loyal customer for all those years I believe I have a right to bash VM as I had no problems until they came along!

Customer loyalty means nothing to them.

Re: STM rates VM expect you to keep to
 

Leaving aside the issue of so called 'power users' being, apparently, incapable of scheduling their downloads, I have never had my speed drop to 13.5kbps and I don't know anyone who has. That is the real world as far as I, and thousands of others, are concerned.

Having read some of your other posts, I can see you are on a crusade to educate us. I can appreciate the thought, but lets keep it rational for goodness sake!