Re: STB changing channels on its own
 

It seems to have settled down the last two evenings thankfully.Has something been done about it I wonder? :erm:

Hi there rdhw.Not seen you around lately. :tu:

Re: STB changing channels on its own
 

Well, sent an e-mail to NTL, concerning the issues i was having on Friday and go a call today, and they are sending an engineer out on Tuesday...


The CS guy didn't seem to know much about it, as when he asked what the problem were i told him that it had changed channels 3 times on Saturday he just said "Oh, thats not good, i will arrange for an engineer...

The best bit..."Will you be in "FIRST thing in the morning"
Me -" what time do you call early???"
Them- " Between 8 & 12"
Me - "No, i am working"
Them - " okay, between 1600 & 2000"
Me -" sounds better"

How can 12 noon be first thing in th emorning???

Will let you know what is said/done as so far today(touch wood), nothing has gone wrong

Re: STB changing channels on its own
 

Sadly i don't think an engineer visit will make any difference to this...

From the number of people affected it sounds like a major problem- either a software issue or network problem, nothing that can be helped with an engineer visit unfortunately.

However, I am prepared to be proved wrong...

Re: STB changing channels on its own
 

Happed to me tonight for the first time, well the first time I have noticed. Out of the house all day so I programmed the TIVO to record Super Sunday on SS1 and the The Last Word straight after on the same channel. Super Sunday recorded fine but when I went to watch The Last Word just now, the recording lasts for 10 seconds before the NTL box changes to SS2!!!!! Now I know this was the NTL box because there was no TIVO channel banner on screen when the channel changed. Just the NTL guide which then refused to disappear. :(
__________________


:LOL:

Good old NTL

Re: STB changing channels on its own
 

Well, had an engineer call round today, and he has changed the box, to a "BRAND NEW" samsung box(very posh), and at first he said that they were working on the issue(i haven't had any problems for 2 days(touch wood)), but he then checked the config and found a few issues, so he changed the box...i am now just waiting for mt subscribed channels to reappear - he said 10 mins, its now been 30....lol

Re: STB changing channels on its own
 

might take an hour or 2 if longer call ntl CS

Re: STB changing channels on its own
 

Went away for the weekend, but touch wood, it's not happened since I got back.

Getting the Pace swapped out for a Sammy box tomorrow though.

Re: STB changing channels on its own
 

everything a-ok at the moment, does seem a lost faster with the samsung box...maybe...just maybe, they might keep my business for now

Re: STB changing channels on its own
 

I not convinced it's "fixed". Happened to me last night - I was actually watching and caught it rather than recording.

Samsung Box
E4
18:29

changed channel up and down and then it was OK for the rest of the night (I assume).

Re: STB changing channels on its own
 

My box seemed to go to Sky One at some point over the weekend. This would be the first time in almost a week. not checked it this morning.

Does anybody know when they are going to sort this out?

Re: STB changing channels on its own
 

No, it;s still doing it. Channel 7 this morning.

What on earth is ntl's problem? Three and a half weeks and still they seem unable or unwilling to sort this out. Are they trying to loose customers or what becuase if this continues and I don't get to record something this coming Monday then ntl will be a goner from my flat, even if that means going back to freeview. I've had enough of this and so have many others.

Re: STB changing channels on its own
 

Mine is still picking random channels although not as often. Last night it suddenly switched to a radio channel when I pressed up, then to the correct next channel, then to another radio channel.

Left it alone and about two minutes later just changed channel again to one of the shopping ones.... grrr. Changed to 7 again overnight which it hadn't done for a few days.

Also seems to suddenly decide to display the now and next bar in the middle of stuff.

Engineer due last Saturday, didn't turn up, £10 credit to bill.

Booked for tomorrow now....

Re: STB changing channels on its own
 

same with me, Happened last night for the first time in a few days and second time in last 10 days.

Re: STB changing channels on its own
 

not had an issue since last saturday, and engineer changed box on Tuesday, otherwise no probs

Re: STB changing channels on its own
 

Mines started changing to Channel 7 overnight again. Its happened the last 2 or 3 nights