Re: New VM Business service - 350Mb
 

My understanding is these series of changes are to migrate the GRE tunnel endpoints to a new area of the network, in preparation for the fix to the performance issue.

Re: New VM Business service - 350Mb
 

Date of Issue 12/10/2017
Planned Work Ref C00856895
Planned Work Start (Local UK): 22/11/2017 09:00
Planned Work End (Local UK): 22/11/2017 15:00




Date of Issue 12/10/2017
Planned Work Ref C00857097
Planned Work Start (Local UK): 09/11/2017 09:00
Planned Work End (Local UK): 09/11/2017 15:00

Re: New VM Business service - 350Mb
 

Something is definitely happening, business customer care called me yesterday, to say ignore the message which I got sent on 6th October, as the dates for the work were incorrect, and the provisioning work on my service is being carried out next week not in November.

Overnight I received a revised email:

NOTIFICATION OF PLANNED WORK

Date of Issue 12/10/2017
Planned Work Ref C******
Planned Work Start (Local UK): 18/10/2017 00:01
Planned Work End (Local UK): 18/10/2017 06:01

With impact time of 15 mins.

Looks like they made a mistake on the dates and put 11 instead of 10 in the dates for me earlier, hope those with dates of this work advised for November also receive this news of the work being moved forward, we shall see.

Re: New VM Business service - 350Mb
 

Confirm they did do something service was off for just about 15 minutes as per the notification.

Effect was ZERO so guess we can confirm it is provisioning work and not the fix.

Re: New VM Business service - 350Mb
 

Just got a series of 4 planned work notifications - so more changes about to happen.

Re: New VM Business service - 350Mb
 

Hi,

I spoke yesterday to a Virgin technician and he told that this issue will be sorted next year :]
He also said that at the moment I should not use a static IPs in the modem mode.

Re: New VM Business service - 350Mb
 

It's not possible to use static IP's in modem mode.

Re: New VM Business service - 350Mb
 

Re: New VM Business service - 350Mb
 

Unfortunately an Intel 'fix' makes BQM graphs meaningless. They didn't actually fix anything, they just changed the path ICMP takes within devices so that it avoids the Puma 6 problem.

Nothing is actually resolved: your production TCP, UDP, etc, traffic is still hosed, but it makes the BQM graphs look prettier.

Re: New VM Business service - 350Mb
 

I've been through similar problems with VMB and the SH1 a couple of years ago, promises, misinformation etc etc. I currently use VMB with a SH2, Dynamic IP (with DDNS service) at I think the 150Mb speed. Reasonably happy, but its not what I rely on day to day.

But to the point. I have been offered an upgrade, and being an old hand with VM, didn't believe what sales said until I had read this forum. So whats the latest on the Hitron, Static IP`s (either single or multiple) and modem mode/No NAT?

Re: New VM Business service - 350Mb
 

Tech support called me last week to ask if it was OK to put us into a test of the fix for the poor speeds with Static Ips, which I said was OK. They this testing should start in next 2 weeks towards the end of the month. Also they said that it will involve a mixture of fixes both at their end and also to the hub.

They said they will call or email at least 48 hours before any implementation is made.

They are still aiming for end January for complete roll out of the fixes.

Will keep you posted.

Re: New VM Business service - 350Mb
 

Got an email today to invite me to participate in a Hitron firmware trial, so sounds like things are starting to happen....

Re: New VM Business service - 350Mb
 

Hi all yes can confirm the trial of the new firmware is proceeding I have been given 30th November 2017 as date for the update to our Hitron. It will be interesting to see how it goes is it going to be a improvement in the performance or a complete fix where you get the speed you were originally sold. Will let you all know how it goes anyway.

Re: New VM Business service - 350Mb
 

The trial Hitron firmware upgrade was postponed. Now due next week

Re: New VM Business service - 350Mb
 

Happening tonight, let hope they keep their word this time.