Re: [Merged] CR3-Feedback & Questions in Here Please.
 

This isn't due to the download, and shouldn't prevent the download either. So long as you can get TV pictures, you'll get the download.

But ring ntl to get the problem fixed anyway.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

if its not sorted within a week i will ring them At the moment can still watch tv and still get the guide which is the important stuff. theres nothing important on interactive yet anyway LOL

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Have they started Nottingham yet ? - I got the book two weeks ago but no sign of CR3 :fit:

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Yup, they have, although I'm not sure of the exact date it started (off hand), so it may well be ongoing.

Browneggsandham :)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Nottingham has started, but not necessarily for all STB types yet. Try rebooting your STB to see if that forces it to do the download.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Kirklees is next week, starting on the 27th May. That is the final date. Everyone should be in one of the areas now announced.

Basingstoke comes under Guildford. Nottingham is now released to all STB types.

Cheers
Sam

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

We got the upgrade here in Nottingham a week or two ago - I wondered what on earth was happening as the box took ages to boot up.
Then, the following week, ntl sent us the leaflet telling us about the upgrade.
Maybe next time they might get it the right way round.

We've noticed it's very slow. I just hope it does get better when they drop the old version. Or maybe they're hoping it will take so long to roll out that we'll have forgotten how fast the old one was by the time they finish.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

No update in Aldershot (Guildford) this morning

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Not for your particular box, maybe. We got it on both of our boxes here in Fleet :)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

I'm in Farnborough/North Camp wsing a 4010N STB and never got the download automatically. Turned the box off at the wall for 30 seconds and the download started when I powered it back up.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Having a few problems with my STB here (Fleet, Hants). It froze on me when I accidentally pressed the red button so I powered it off and on again. It then froze on the "We are updating your service" screen with "TUNE" on the STB display.

After 15 minutes I phoned CS and got a rather bored-sounding woman on the other end who told me to reboot with the down button pressed on the front of the STB. This brought the STB back up, but I told her that I'd had lots of problems with this box last summer (I lost EPG functionality whenever it got hot) and that the card was turning brown so I wondered if the box was faulty. She informed me that this was quite normal and seemed eager to get rid of me.

I now have no interactive functionality on any channels except for Channel NTL (I get error M044 even on BBC1 which was previously bringing up the old-style BBCi pages).

The network status pages report the following:

STB IP Address: Not available
HW Type: 4001-2B
Card Status: Waiting
Conn Status: 4 - Ranging and power calibration

I can provide more information if necessary.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

You won't get interactive until that reads 5. some message

This should happen as you're currenly on 4 so the connection is good, but can take time. Think of it as coming soon... Say within 24 hours. If not call and moan again.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

didnt get the download today @ samb i would have thought we would be reading not guildford as reading is slightly closer

also i come up as reading on reverse dns so def get cable modem from reading?

can i just be doublely sure that basingstoke is counted under guildford?

Although you know the ntl network so spose it could be guildford lol just would make more sense to me for it to be under reading but since when have ntl made sence.


or maybe our box type didnt get done today lol oh well!

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

I can't help with your query.

I do however, have a point to make, not to you, but to certain other members aswell:

:rant: :notopic:

Please can you use punctuation?
I, and I'm sure many others aswell, find it hard to decifer the meaning of posts like yours. It takes a lot of effort to read posts like that, and it may be the difference between you recieving an appropriate answer or not. Although with yours, I can make out what you mean (perhaps I haven't picked the best example), I have seem some which have been hopeless.
Surely it cannot hurt to add a few commas (,) to break sentences down, full stops (.) at the end of every sentence, and capital letters (eg. T) at the beggining of every sentence.

Sorry to be picky, but it would make everyone's life a lot easier.

Cheers,
Browneggsandham :)

PS. In no way was this a personal attack :pp

[/rant] :D

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Well got the upgrade in Woking.
Mixed feelings about it all, but:
- I can see myself getting RSI pressing buttons to scan through the mini guide and rearranging channels.
- Took me a while to work out you can use browse in the guide and miniguide to get programme info - no obvious hint for that.
- Scrolling through a channel in the miniguide really is not user friendly.

hope there are some tweaks soon.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

sorry about that, years of talking on msn and by text messages has made my puntuation sloppy, It's really annoying when I do it in a college assingment. :Yikes:

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Yeah, they really need a way to jump the cursor back to the top of the list when re-organising channels, and a way to skip through the list in 100s.

Also the 'first channel' option should be put back into the mini-guide.

As for favorites, it seems to just show the complete channel list the same as the mini-guide. How can you select what channels the favorites display and which it doesn't, as in, choose your favorites? At least in the old EPG you could scroll through a list and select favorites, rather than having to spending an hour plus to try and re-order the lot.

Oh, and why can't we just have the old channel bar at the top when changing channels, I don't want to see the mini-guide. Couldn't this be an option?

Still, it is an improvement visually, but I hope there's going to be some tweaks made fairly soon.


Andy.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

No CR3 here (Bracknell, nr Reading). Did a reboot to try and force the download - after waiting over 30 minutes on the "Please wait we are updating your service" I rebooted again holding down arrow & got service back.

I've also recently lost British Eurosport (ch 112) - don't know if this is related - Bravo & ITV News (and some others) are gone too - all black with choppy distorted sound. Called Customer Services and have an engineer coming on Monday.

This is my second box - the first one died about 6 months ago ('twas only 9 months old then) but I have also noticed scorching on the card (and this is "normal"!)... The engineer who can then advised me not to put anything (i.e. VCR) on top as they are prone to overheating! The entire top of this new box is a giant air vent!!

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

I never used the old Langley software, so I'm not entirely sure what the "first channel" button did. Presumably, when you were using the old N&N bar to look flick through channel listings, you could press that to return the the listings for the channel you're watching? In which case, could the same not be acheived by pressing TV twice (once to get rid of the mini-guide, and a second time to bring it back up again?)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

it goes to the first channel on the guide, as I dont use favourites for me thats bbc1.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

When you were browsing Now & Next, the first channel button used to bring you back to the first channel in the list, normally 101 or your first favorite. So if you were on channel 500, pressing 'first channel' would make the Now & Next go to the beginning.


Andy.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Well can't you just type in 101 then?? Not too taxing ;)

Browmeggsandham :)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

That takes you away from what you're watching.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Oh ok, my bad.
I thought that was the idea of it.

Browneggsandham :)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Does anyone else have a problem with the guide menu screen? It did work earlier (got the update today), but now I can highlight the options on the screen, but nothing happens when I press select (ie doesn't go to the listings)....

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Having had LCR3 for 2 weeks now, I feel it's about time I wrote a review. Having lived in Manchester up until December, I'm in the fairly unique position of having used CR2, BCR3, v5 and now LCR3.

First thing I noticed after the update (I saw it happen) was a little window showing my favourites and settings being transfered (including 'default scart control ON', despite the warning leaflet to the contrary). My previous favourites were indeed in the right order, but all the others seemed to be rather randomly arranged! (not a gripe - easily fixed)

Welcome screen out the way, I was prepared for the worst (ie BCR3 speed!). I pressed TV, and was pleasantly surprised. Whereas this would cause BCR3 to begin gradually painting the N&N bar to the screen, LCR3 waits until it knows exactly what to display before displaying any of it. This means there's a small delay before it appears, but it seems A LOT more professional. Sadly, this mode of operation doesn't extend to actually using the mini-guide, which behaves exactly like BCR3, only perhaps marginally faster.

Pressing channel +/- has a big improvement over BCR3. The channel is changed, and THEN the mini-guide is displayed, making channel changes as quick (if not quicker, tbh) than v5. Sadly, this doesn't seem to be the case when keying in a number, which is certainly slower.

Next - the guide. It is SO much better than v5 and BCR3. Having chosen a category from the menu, the channel names and times are painted onto the screen, and then, after a short delay, all the programmes themselves, all at once! Gone is the hideous CR2 and BCR3 trick of gradually displaying the programmes line by line. Displaying different channels or times is just as quick. (note, though, that there is no way of entering a time - you must start from 'now', or 'now+24hrs' etc. - however, moving around is generally fast enough for this not to be an issue).

Interactive is pretty much the same as ever (though the 'please wait' is orange and has no spinning circle, which was a surprise). After using interactive for a bit (especially TWTV), the speed of the whole thing becomes notably slower, eventually resulting in a 'Return to optimum performance' dialog (which is just a soft reboot). This has happened to me twice, with it crashing the second time instead of rebooting. I think this is the first time I've had to manually reset the STB all year - a testament to the stability of v5, imo.

Finally - on demand. Although the menu looks nice as a screenshot, I find it to be easily the slowest part of LCR3, gradually painting the events line by line. Otherwise, it does the job and looks good.

Anything else....? The overall look is nicer than the old pink (which never really bothered me anyway). The lack of a favourites or settings button on my remote makes accessing those features a bit more of a chore! The 'cycling through the letters to get to the name of the radio station' screen saver is a nice touch. The Favourites menu has the correct up to date channel names (never mind, BCR3 users ;) ).


Overall, I have to say that I'm impressed. Throw in some ETV apps, and I'm sure most people would agree with me! However, without any of these, I can see why people could prefer v5 (which, imo, is better than CR2, BCR3 and even LCR3 as a no frills EPG). As different as this new software seems, this upgrade was really all about what goes on behind the scenes - I look forward to this being properly exploited.


And finally (really this time!), I'm afraid I've found some bugs, listed here in order of increasing annoyance!

• When browsing channels using the mini-guide, the 'turn subtitles on/off' button only appears if you're looking at certain channels - surely this should depend on what channel you're WATCHING.
• I've had the menu fail to respond to pressing select (as Grafton said above)
• Sometimes, the mini-guide dissapears while I'm still using it (that is, still regularly pressing buttons).
• My screen STILL goes blank at 1.10am, only now it's sometimes for upto 15 seconds, and is accompanied by the remote being completly ignored, the 'back' button being set to the channel you're watching, and the mini-guide listings briefly showing some other random channel.

Phew!... Enjoy :)


edit: spelling, and the bug Grafton pointed out.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Yes, I've had this problem once before; a reboot fixed it.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

I think it was covered in the booklet though. The real reason for this is that new remotes have an "i" (for info) button instead of the "browse" button, although there is still a "browse" label above the button. This means that the new remotes now have identical buttons on both Bromley and Langley platforms. You can see some screenshots on the Red-Eye site.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

i love CR3 in the hole there's just one thing organizing the channels takes way to long Couldn’t thay have found a Easier way to do it

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Nah, the 'first channel' button didn't actually change the channel, it just took the Now & Next data back to the first channel in the list, e.g. 101.


Andy.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

I've noticed that the delay timer doesn't reset in the Mini Guide if you don't change pages or channels within the delay period. I listed the exact steps at the end of this post. In addition to that, I've also noticed that the Mini Guide will sometimes just refuse to remain visible when displayed via the navigation buttons. For example, when I press "right" the Mini Guide pops up and I expect it to stay up for at least five seconds, but instead it disappears almost immediately. This doesn't happen when using the "tv" button to display the Mini Guide.

Yes, I was under the impression that the screen blanking would go away with CR3. It also used to occur at 0010, although it could be 0110 now simply because of BST. Sometimes my STB temporarily changes to another channel for 10-15 seconds at 0110 instead of blanking the screen.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

I have the update now, seems like it updated in the day rather than over night. So far so good, finding it alot quicker when browsing the guide to see whats on TV. Nice one :)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

have the update now, looks nice have yet to try everything yet.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

I'm at a total loss as to how people can like this. Have to say if the majority of folk are happy with it, can't ever see anything being done to address the problems I have with the new epg. Perhaps my standards are just higher than others, at least, if high standards means I'm not happy that its quicker to go out and buy the Radio Times than to use the epg.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

It seems clear that what problems exist are not universal. From the way you describe your service, I can't see how you and I are experiencing the same thing when we use the EPG. Mine is a definite improvement on what I had before.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

my epg is a bit slow but its not THAT slow.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

I don't think it's terribly slow. Yes, there are delays when you press 'Guide' before the menu comes up, but it's only 3 seconds, the same for On Demand. It does take another 20 seconds or so to load the actual On Demand data afterwards, but that was the same with the old software just it used to say 'Gathering Data...'

Maybe it's a box type thing, I'm using a 4010N (Hardware Version: P3.82)


Andy.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

The stb I have in the computer room is an old 4000 box iirc. We have 3 boxes in total, this is only one that remains from the initial installation a few years ago when digital was first made avilable. The other 2 boxes in the house are the new models which are about 2x as fast as this one here, replaced due to the others becoming faulty.

The problems are certainly more extreme on this stb here but even on the faster boxes the service isn't adequate. If it wasn't for requiring 3 boxes I'd have gotten Sky long ago. Although I may just take the hit and go for it as the new epg has made it a chore choosing which programs to watch. On the few occasions all the information is actually available, it just takes far too long to setup the evenings viewing.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Can someone comfirm High Wycombe is CR3?

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Aparently the BBCi Bridge is now on in all CR3 areas, if anybody wants to check...

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Yep - on channels 101 and 102. It's the same as the one on Bromley last year (that is, NOT transparant).

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Well that answered my next question!

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

would do if the interactive worked :( oh well apprently they sending a tech on monday.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

It will work, regardless of the return path status. Well, theoretically, at least...

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

was that directed at me?

had wandered if return path was down but wouldnt that stop the SACM working also? :confused:

what do i have to press for the bbc i bridge then? will try it later

EDIT bar comes up but can't access any of the content will have to wait for that tech to sortout interactive first :(

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Probably not. They are completely separate systems using different technologies.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Possibly, but as they are on two parts of the network, their may be adequate signal getting to the SACM, but not the STB. Was certainly the case in my house. SACM and 1 STB worked, the second did not due to the 25m cable run from the grey termination box outside the house to the opposite back corner.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

ok thanks Although the night we got the CR3 update the internet wasn't working in the morning me dad had to reboot the SACM to get it to work.

dunno if its releated. either way better try and get back on topic, if we need to talk about it anymore. Can we please use the no interactive thread i made rather than taking the CR3 thread off topic.

Thanks for your help though :)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

the bridge is on BBC one, HOwever if you turn to channel 926 (BBC ONE ENGLAND) and hit red, you can choose, RHS Chelsea, and this brings you to a test stream!!!.....this shows we can have E-TV even if other areas are not updates, Big brother anyone?

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

The one thing i dont like about CR3 is not being able to page up/down in the miniguide

PLEASE NTL add page up/down feature for miniguide,

in the next update to the stb software maybe a small update to add it sooner rather than add it in the next big update (can they do that? :confused: ) i dont see why its gone it was very usefull used it all the time in CR2 (or whatever they called it)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

I second and third this request, alongside being able to jump to the first channel and browse past the on demand movies in the mini guide.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

^ What he says

Its so annoying when you have to wade through hundreds of channels just to find whats on one particular channel.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

I was troubled by this new guide that I found this morning. I quickly realised that by being able to reprogram all the channels orders that you can have the sky listing with sky type controls - flip l/r, u/d.

I would give a thumbs up but it's pretty patchy - guide disappearing, freezing screen image, intermitent channel changing, etc. :td:

It is an awful lot slower though as reported by many. I have been suspicious that the resolution has been dropped on the digital service as well, I know that this would save bandwidth for NTL but the image quality is pretty poor. I just wondered if anyone could confirm/deny this.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Nice to see the BBCi Bridge, just a shame that on our box, when you have used it the mini-guide remains frozen in time. The clock updates but it continues to display the schedule from the time you pressed the red button.

Only way to fix it seems to be a reboot :(

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Denied.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

That is VERY TRUE Rince, from the time you press the red button, the mini guide stays on the listings from that precise moment, i didnt want to mention it , as i thought it was just, my UN500 Error, which an engineer is coming out to fix on monday....got a reply from ntl:email. telling me, that they will probably not have multiangle screens for BB5, but its possible they will, and she will keep me posted.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

The UN500 error warrants an engineer?

Cos im getting that all the time, everytime I press red on a BBC channel (not normal ntl interactive) i get that error and the only way to get rid of it is to reboot the box but after a while it will come up again etc...

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

yeah, i phoned up , and hes coming out, yeah i only get it pressing red....NOT through normal interactive, my signal level is 253, the normal seems to be around 50 or 60...i dont know what it is though, monday morning:D

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Im always getting that UN500 Error message thing too. We have three boxes, and have tried pressing the red button on two of them - Both coming up with the said error. My signal level on the box in my room is (hope you're sitting down) 16777199. Signal downstairs that was tried for red button is 253. The third STB that has not been tried has a signal level of 16777204. These "AGC Signal Levels" appear to fluctuate every few days or so - quite strange. :confused:

Just a bit of explanation - the third box is connected directly to the little junction box that sits outside your house. This is also the case with the downstairs box (box 2). Box 1, the STB in my room is taken from a splice in the cable from downstairs - thats how NTL installed it!! Apparently it was easier and it does, I must admit save alot of black cables running round the side of the house.

Any explanations for the strangely high signal level? :dunce:

To "ntlrocks" - let us know what the problem was when you find out please. :shocked:

James

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Says my signal level is 16777197 but I don't think that can be right.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

wow!, get onto techs

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

I honestly think that there must be a slight glitch in the software if some people are getting signal levels from 50 or 60 into the 200s and right up into the tens of millions - like mine: 16777199, 16777204 and then Nor's being reported in the same way as mine as being 16777197.

Could Proppin' or someone else with the knowledge be able to give any clues as to what this means.

Maybe it means that our boxes are taking over the world by sapping up everyone's Signal Levels. :dunce:

Sorry - Uni Finals on - head well and truly pickled. :shocked: (Roll on Monday when it'll be all over forever!! - I Hope).

James

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

There looks to be an error with the value reported sometimes, nothing to worry about.

I don't think techs should be attending UN500 errors tho, I think the error means the STB has not managed to find interactive data when red button has been pressed, unsurprisingly as there isn't any to look at yet except for channel 120.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

As long as the TV is still working fine, I dont have a problem. Im assuming that the BBCi Bridgethat we are hearing so many reports about, is part of a test.

James

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

yeah its where you hit the Red button for E-tv app (the bridge, and channel ntl: ) you get the UN500 error, however normal interactive works

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

This is my theory on it (originally posted to DS back in March, responding to a signal level of 16777193):

Are you sure this isn't a software bug? If the agc signal level was stored as a 24-bit integer, then the number shown above is only 23 short of the absolute maximum. (24-bit ints can represent 16777216 distinct numbers). Is it not possible that the system worked out the signal level to be -24, causing the int to roll over below 0, as shown above?

Of course, that could just be a big coincidence!

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

About 50% of the time when I press 'back' to exit the BBCi bridge, the STB stops responding for about 10 seconds, then displays the guide menu. Not serious, but a possible bug (STB type 4001-2A).

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

There are a few issuses
1.There is no bridge on BBC Scotland and the other regionals(i think). Could someone tell me why this is.

2.When you press res on 926,the only channel it works on because im in Scotland, it takes over 30 seconds to load(which is very slow compared to freeview and sky and is also a watered down version of those.)

3.When you go the the flower show option the first time it works,but then if you exit bbci and go back into it you get the UN500 error.

4.When you go to BBCi or the flower show the mini guide and program guide are stuck on the programs that they were on when you went to BBCi or the flower show. But the everything else works.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

yes the UN500 error causes programs to stay at the same time, until a reboot, the UN500 happens on 926 then when you turn to 101 , hit red, you get the UN500 error, (the engineer is coming out otmorrow to try and fix), when i choose chelsea on 926, and the PLEASE WAIT BBCi logo comes up, the error comes up, and if i hit TV, i see a tiny glimps of the test screen before is goes off

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

The BBC have taken the bridge away probably to fix the bug in the bridge which cause the error Un500 to appear.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

well, you couldn't expect it to be perfect - it's a brand new feature for the langley area, you're going to get a few problems.
maybe by tomorrow you'll all have the proper bbci bridge!
:)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

the bbc 1 bridge works, just not the 926 one....that was the actual one with the E-TV

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

and maybe its "coming soon" LOL :pp

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

of course it will...
ntl wouldn't be ntl without their trademark "coming soon" or "within the next few weeks"
:D

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Biggest problem I've had so far is the box rebooting in the night and turning on the audio outputs. I always leave my stereo on and it can be quite unnerving to be woken in the middle of the night by your tv on whichever channel you left it on last!!

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

So, it appears the 1.10am blackouts arn't just black outs any more. I recorded The O.C. and at 1.10am the screen went black, TV Travel Shop came on for 20 seconds, screen went black again and then The O.C. came back! And no, the STB did not change channel.

Are ntl trying to tell me I need a holiday?!


Andy.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

lol :) The 1.10 blackout has got worse with CR3 though. :rolleyes:

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Yes i had the same problem the other night i was watching a film on Sky Movies and at 1:10 it suddenly changed to QVC. :rolleyes:

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Me, too! I forget what was on, or what it changed to, but it definitely changed for several seconds. I thought LCR3 was supposed to fix the blanking problem, not make it worse? Is anyone from ntl brave enough to offer an explanation - Proppin', Sam B, anyone :confused:

I think it's strange that this thread was started by an ntl representative, is titled "CR3-Feedback & Questions in Here Please", is oodles of pages long, and yet ntl have noticably failed to respond to most of the points raised in it. I did try the "official" route of emailing Neil to pass the question on to Sam B, but that was a total waste of effort.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

What response are you expecting ? - they are monitoring the thread, I doubt they will comment much until it is fully rolled out.

I finally appear to have got CR3 today - I'll have a proper look at it later. :)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

lol... Cr3 Rocks for me...and i love the software they have managed to create.

but i was watching the chelsea show. and the man said "hit your red button for interactive stuff", then he asked Alan Titmarsh "do you ever use your red button"...and Alan replied "no, it never works for me" . lol . After this week (due to the final rollout) you will be able to Alan

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Just to ask NTLROCKS - how did it go with the engineer that called with you yesterday reference the signal levels.

Just curious!! :angel:

James

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Some indication that ntl are monitoring the thread, that they have noticed the recurrent problems that people have posted about - the lack of speed, the instability, and recently the 01:10 channel hopping - and that they plan to do something about them (and when? :erm: ) ntl started this thread, way back in March at the start of the roll-out, with the comment "We are now in a position to answer questions that you might have about the new software". There have been plenty of questions asked, is it not time for some answers? Why did they bother starting the thread if they did not intend to respond?

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

This is true, it would be nice to see a list of questions and answers, though according to Neil, not many people have done it the way Sam B requested - via Neil.

To her credit though, despite this, she has answered as many questions as possible throughout this thread aswell. Keep it up Sam :tu:, but any chance of some responses to the questions which have gone the correct way??

Cheers,
Browneggsandham :)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

does anyone know when we will start to see some new interactive content? is the interactive going to be redesigned to look nicer?

will we get some press red stuff anytime soon? (and i don't mean channel ntl LOL)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

where have you been for the past 4 days.......lol........we are hoping for Big Brother....Wimbledon....and Euro 2004

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

What about the Chelsea Flower Show Interactive that had been testing? Why has it not been rolled out for those who can use it? Can ex C&W use it? (bit off topic, sorry)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Presumably it's not "gone live" on Langley because it was only a test. Maybe it didn't go well, or maybe they never intended it do be publically available anyway?

Yes, it works very well on Bromley, but you probably didn't want to hear that...

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

i know we are getting etv i ment the actaul interactive as in the menu that comes up when you press interactive are they going to change that?

will they be adding more games, enterainment stuff.etc

basicly will there be more in the 'walled garden'

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Ntl didn't start this thread. Somebody called Sam who works for NTL started this thread. She did so entirely voluntarily, in an attempt to improve the service her employer gives to its customers. It's for certain that communicating directly with customers through a website with a history like ours is not part of Sam's official job description. She is doing this because she wants to, and because she cares about her job. Lack of care for customers is something NTL is routinely accused of, so where there is evidence of staffers who obviously do care, I think we could all afford to give them our full support. :)

Sam has responded in this thread more than once, as have other staffers who are members of the forum. I have no doubt that she and others have taken notes and have passed on the feedback to those in a position to do something about it. Personally I don't feel the need to see an essay by Sam in response to every question raised here before I am satisfied this is the case.

Re: CR3: Any Feedback or Questions?
 

Not seen this answered but am at work and skimming throught the thread.

the reason for this is (at least for the BBC) update the Sky & DTT Epg directly. ntl and TW have a 3rd part do the listings for them based on published listings. The BBC can update when there are delays etc and changes to the listings.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Could we please have the following back :

- First channel button
- Page up and down working on the miniEPG
- When you scroll down the programs by time on the miniEPG it skips 2 ahead instead of one, leaving your focus on a program e.g. at 11pm instead of 10pm unlike the old EPG which only skipped onto the next program instead of 2 programs later.

If you put these things back i will be happy! I understand the browse button thing, someone mentioned in a previous thread its like that because the new boxes and remotes are different.

Thanks

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

I have seen screenshots of the LCR3 network status dialog box and talk of an event log. Does anyone know how to access this?


Cheers

Danny

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

page up, page down, blue

that should take you to the stb info pages
:)
AND: welcome to the forums! :)

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

A similar thing occurs in other places, such as the Guide (probably Favourites too, but I'm not sure). It seems as though pressing up/down performs the same action as page up/down when at the vertical boundary of a page. This may have been done deliberately to facilitate faster vertical navigation using the up/down buttons, but ultimately I think it's counter-intuitive. I don't think there's any need for this behaviour in the Guide since the same action can be performed using the page up/down buttons; up/down should always move to an adjacent channel. This also applies to the Mini Guide, which only displays 2 programmes per page so it's often the case (at least for me) that clicks saved by skipping 2 programmes ahead are used up by having to go back one when it skips too far ahead. I personally find it a more frustrating experience as it seems obvious (again, at least to me) that the EPG is not carrying out the instructions I gave it, rather it is taking a guess at what it thought I meant. Interestingly enough, the Front Row listings don't have this behaviour; up/down always move to an adjacent film, regardless of whether or not you're at the page boundary.

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

sometimes when you click on Guide, and then all channels, it takes you to REarrange Channels, not a serious bug. Just htought id let you guys know

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

Could Sam Answer a question for me please..its just a short one...when you use help..and it shows you the icons that appear in program information..E.G....15..18....Subtitles...etc. Well at the end there is one where the icon is little arrows and it says "this program has RED button interactivity"..well why then does it not show this icon when you hit program information on Channel ntl:....i tried lookin up listings for Big Brother to see if it had that icon.....but i think it only shows icons for the current day.please help

Re: [Merged] CR3-Feedback & Questions in Here Please.
 

on ex-cwc we are meant to have a logo for enhanced tv services, but it is NEVER used! which is a waste of time and 5bytes of box memory!!
:D