Re: New Speeds - June 1st
 

sorry you need to correct that before someone thows a stinker.

its 'UPTO' 50MB

Re: New Speeds - June 1st
 

Which subsequently means you will be getting speeds of 256k and below ;)

Re: New Speeds - June 1st
 

these forums are rapidly losing post quality, loads of threads seem to go off topic all the time.

its kinda hard to work out whats going on some times, and btw dont start saying about 50meg you will confuse people :D

Re: New Speeds - June 1st
 

They did say June 2006?

Re: New Speeds - June 1st
 

Ntl have covered themselves by saying up to 4mb, for instance even 1mb speed qualifies as up to 4mb.
Its not ideal though to be too far under a stated speed, unless there are very good reasons

Re: New Speeds - June 1st
 

I have to disagree with the "up to" statement. If you go by this idea then when they finally get people onto 4 meg the can advertise 6 meg on their website to get punters in... this is fundamentally wrong... if they cannot provide the service NOW then they should not advertise it. In terms of upgrades, yes, that's fine, but they are telling NEW punters 4meg is available now and it is not... I hope they get in trouble for this!

Re: New Speeds - June 1st
 

Basically, NTL have cottoned onto the DSL 'up to' idea, which with DSL is due to network limitations such as distance from exchange. On cable, however, it's due to overloading.

It'd be interesting to do a survey of 10Mb subscribers and see how many regularly get that kind of service, 'cause it's becoming an absolute joke.

Re: New Speeds - June 1st
 

Its called clever wording. They can't get in trouble as it clearly states you will recieve a speed upto 4mb. It all depends on when your online, what equipment your running etc.. Theres no way they can offer a rock solid 4mb to all customers.

If you wanna hark on about 'not fair', it would be more unfair of NTL to offer a 'rock solid' 4mb service. They simply cannot.

Re: New Speeds - June 1st
 

I'm sorry, but that's just wrong. If they advertised the 1 Mbs service as 'up to 4mbs' the OFT would take them to the cleaners, and anyone who signed up would have no problem getting the local County Court to order a full refund.

I'm wishing I'd never typed that midnight post now - was a single wink not enough?

;););)

Re: New Speeds - June 1st
 

Why don't you set up a vote to find out. It may be interesting.

Although this is off topic.

Re: New Speeds - June 1st
 

That would be all very well if they were actually advertising thier 1mb service as 'upto 4mb' - thing is they arnt... so your point is?

The thing people need to remember is those eligable ARE getting a 4mb upgrade at somepoint in June - no-one is telling lies or bending the truth. Granted the CS teams should be dealing with enquiries a little more tactfully, but we all know what NTL's CS is like.

Like anything in progress it can take time. The upgrades are taking place, just be patient.

I dare say some of you are gonna bugger up your mains switches re-booting your modems every 15 mins at this rate.

Re: New Speeds - June 1st
 

Ok maybe my "up to 50 meg" comment was a bit over the top. But surely something should be in place to make sure there is a minimum service that should be provided? I don't think expecting 50-60% of the advertised speed is too much to ask? but I didn't even get that. I was getting "up to 4 megs" which is the next tier down speed wise now. Isn't that when it DOES become false advertising?

It's all well and good saying lifes a bitch. But why should someone paying for a 10 meg service only get around 2 meg while someone in another city gets the full whack of 10 meg?

That's not life being a bitch. That's NTL not having a decent infrastructure in place and so provide whatever crappy speeds they can get away with - safe in the knowledge that it's advertised as "up to". Not good enough I'm afraid.

They should be wanting to provide me with 10megs and keep my £35. NOT, be happy for me to downgrade and instead get £25 off me.

Re: New Speeds - June 1st
 

I may well do that, though it's not sensible to do it on here seeing as the people on here are more likely to be the ones with definite problems ;)

Maybe I'll set one up somewhere else and promote it 'far and wide'. Then, with some proper organisation, we might end up with some half-decent bargaining power.

Re: New Speeds - June 1st
 

Poor NTL. I think they have made a big mistake by announcing the upgrade. Most users never see "until the end of June", they see only June, period.
Then again, a customoer support call is not 0845 anymore but costs 10 p/min, so they will make money on it ::)

Re: New Speeds - June 1st
 

Tell yah what ... instead of venting your grief at me call up NTL and cancel! Its quite clear that you understand the issues that NTL are having with the 10MB service, so why the hell are you still paying for it?

My quote about 'life being a bitch' was in refference to the way NTL advertise thier services, it had NOTHING to do with the 10mb service.

Re: New Speeds - June 1st
 

hey guy's, we're all on the same team here... ease up on the pot shots will ya! ;)

NTL are unprofessional in the way they are handling this, that's a dead cert, but there really is no need to vent on each other... chill out, relax, and let's try and work out why we are all sat at home on the internet, rebooting our modems, while everyone else is out having fun on a sunny friday evening :D

Re: New Speeds - June 1st
 

was told i'd have my upgrade at 12pm.. 1pm came, and nothing.. then was told it would be about 2pm-3pm

9pm now. and nothing.. god there great, happens every time.. when i upgraded to 1mb, when i upgraded to 2 mb, ya think they would learn..

but the dude on the other end was really livly so cheered me up.. ill guess ill wait untill tomorrow now..

Re: New Speeds - June 1st
 

Let get one thing straight; they cant call it "up to 4mb" when not a single person ever sees above 2mb.. There is a physical limit on 2mb, end of.

Yes, existing customer cant complain, but new customer sign up to "up to" 4mb, so they expect to see above 2mb off peak (or whatever).. Personally I upgraded from 1mb to 4mb when it was advertised on their website, and expect up-to 4mb, she even told me YES, i would get 4mb, "I will upload the 4mb file to your modem, not the 2mb file"..

I agree it will come when its ready, but they really shouldnt advertise up-to 4mb when you obviously cant get it.

Re: New Speeds - June 1st
 

June or soon after........................... 2018

Re: New Speeds - June 1st
 

all together now... wooooo saaaaaahhhhh, woooooooo saaaaaaaaaaaahhh.

In thru the nose, out thru the mouth

Wax on, wax off, paint'a' fense.. no go up'a' down, left'a' right....

hmmmm saying that I preffer the Cobra Kai approach..

MERCY IS FOR THE WEAK!

ARRGGHH, LETS KILL NTL!

Oh dear, it seems ive lost it..

Re: New Speeds - June 1st
 

that's not the point - all 4meg users must be able to experience 4meg at some point during the day - even if it's 3am. as far as I can see 'upto' means when the network is stressed you get less otherwise you get close to 4meg.

---------- Post added at 21:46 ---------- Previous post was at 21:43 ----------

if not then dont advertise it with a false hope.

Re: New Speeds - June 1st
 

Erm, you might like to try reading the post I quoted, and the exchange of posts just before. ;)

Those of us already on 2Mbs have no cause to complain about NTL if they advertise 'up to 4Mbs' on their ad becuase we're already getting what we contracted for - up to 2Mbs. However, a new customer who takes out a contract with NTL based on an ad stating 'up to 4Mbs' would have a case against NTL if - as is the case - there was no chance of them getting any more than half of what they bargained for.

'Up to' is not synonymous with 'less then'

Re: New Speeds - June 1st
 

My point exactly! At the moment NOBODY on 4mb gets over 2mb, its not physically possible with the limits in place.. They should stop adverting it until they make it available.

Re: New Speeds - June 1st
 

that is a good point - I think they have done it like this to avoid customers 'jumping the gun' on the upgrade roll-out, via an online link, which was possible during the 3-10 meg upgrade, IIRC.

- but as you say, the downside, is the effect on new customers possibly, in the short term, at least, being potentially miss-sold??? Interesting :)

Re: New Speeds - June 1st
 

.... woooo saaaahhh...

You lot should try this it really works....

... wooo saaaahhh....

Re: New Speeds - June 1st
 

HAHAHAHA that cracks me up... another Karate Kid fan!!! (did I just admit that???)

"What goes around comes around... heads up!" ;)

Re: New Speeds - June 1st
 

Because I'd like to think that maybe, just maybe, NTL would prefer to offer a service approaching something remotely like they advertise rather than see people like me jumping ship.

But it's like my gas and electricity provider, always someone around the corner that seems better or cheaper, but may not be the be all and end all. Until I do some research and find out who else may be a better alternative for me, I'll stick this out for now so that I am not bitten on the ass again, like NTL have done with me. I have made that mistake once by trusting NTL would give me what they promise.

And I wasn't aiming my frustrations at you per se. But you seem determined to defend NTL, when clearly there is a problem with their service. Even if it does affect what might be a minority, but that minority are getting shockingly bad service in some cases.

I can only assume you are one of the lucky ones getting something close to what you pay for. Otherwise your loyalty toward them is staggering - or do you simply have money to throw away on a poor service?

I have a few friends who have signed up for the Carphone Warehouse deal with free broadband. Some here may scoff at that and as some have said in the past, "ADSL doens't offer the speeds that cable can" - "good luck with getting 10 meg on ADSL" etc etc. But if I even get 5 meg from an ADSL company, it's far better than NTL ever have been able to provide me with.

But as I say, before I sign up for 12 months with someone, I will damn well make sure I get all the facts laid out in front of me before blindly signing up with a company based solely on whatever the speeds may or may not be "up to".

Meantime, I don't see what's wrong with coming here and hopefully expressing problems with a service that might help even one person out there from signing on the dotted line with this company, only to maybe, be hugely disappointed.

If everybody had your attitude, then companies delivering a naff service would never get their collective fingers out and improve anything. Whether you like it or not, when a company sells its customers short, then people need to speak up and make themselves heard. And of course I have spoken to NTL. I mentioned that already, and I got the usual "you must have a virus/running P2P software/router/the cat is sat too near the p.c/global warming/your hair is too long/next doors microwave oven is affecting your speeds, it's anything BUT us to blame" excuse.

Re: New Speeds - June 1st
 

Serioulsy, it would have been so much more easier to have put it on the tier migration page so everyone could have done it in their own time? And as far as network testing goes, they should have done that beforehand to make sure that areas could support 4 meg.

I remeber giong 2 Meg from 750 k free through tier migration tool. Only took 2 secs. Anyone could have done it.

Come on ntl: hurry up :p. While were young. :D

Re: New Speeds - June 1st
 

Like this one ?

https://autoreg.autoregister.net/cgi..._tiermigration

Re: New Speeds - June 1st
 

Yeah but it already says Im on 4 Meg when I'm clearly downloading at 245kBps and my config file says 2048000/20000 so thats incorrect.

You are currently on our Unlimited 4Mb Broadband service - free premium entertainment at super-fast speed at £24.99 per month.

Re: New Speeds - June 1st
 

funny that,that also thinks i am, but im not yet...
You are currently on our Unlimited 4Mb Broadband service

makes you wonder how all these different adverts,staff,and ntl systems can be upgraded to show the above
but the actual modem configs are still sat somewere waiting to be moved on to the right FTP server for our modems to pick up.

has noone seen any areas UBR's being switched over yet ?.

Re: New Speeds - June 1st
 

Nope, not in the PO/Solent region so far.

Re: New Speeds - June 1st
 

Not quite, I disagree. The "up to" statement is used for ADSL because of line length and when someone does the adsl checker they get an estimated max speed, for instance my postcode gives me adsl upto 4.5mbps. So in that case BT arent saying I will get up to 8mbit.

Sweden and other countries manage to sell 10mbit+ connections that dont see contention any time of the day and some of their services are uncapped, so I dont want to hear ntl cannot do it, do you think they could do it if their network was upgraded in line with the bandwidth they sold? do you think their network capacity is 10 times higher then when 1mbit was the max tier? do you think they have 10 times the # of proxy servers? no.

Other ways they could have done it is proper peak time capping but it seems they could never get their capping equipment working correctly so was unable to do this.

Other EU countries are sending TV over ADSL2 lines, presumably for this to work they cant allow contention to poke its nose else the tv would have problems.

Broadband is a joke in the UK (not just ntl) and the only providers I see that are anything like what broadband should be is 2 or 3 LLU providers, even with them I would like them to use boosters so adsl works faster at longer distances.

Re: New Speeds - June 1st
 

If you're on 10meg and only getting up to 5meg or less consistantly the obvious solution is to downgrade to 4meg and save some cash. Hitting NTL where it hurts (in the pocket) is far more likely to succeed than complaining about it.
Not that I'm saying you shouldn't complain, but if all avenues have been gone down and you're still not getting full speeds regularly that it seems the obvious answer.

Re: New Speeds - June 1st
 

5.50am so much for 2pm-3pm yesterday, why is it there so incapable of doing this?? every time..



To repeat this test from the source server click here.

---------- Post added at 05:54 ---------- Previous post was at 05:52 ----------

damn sucky STB cant do nout with it.. roll one 8am for my lil moan...

Re: New Speeds - June 1st
 

Welome to the forum, as you can see a lot of unhappy people whinging about not being on 4 meg, which ntl promised they would be on before end of june, 27 days left to go, 27 days of people whinging, just think how long this thread will be at the end of june.

To check the config file type 192.168.100.1 in your address bar. Logon Username is root, Password is root.Click on operation configuration link on left hand side, look for Maximum Downstream Data Rate : 2048000Maximum Upstream Data Rate : 200000Maximum Upstream Channel Burst : 1600

If as above you re still on 2 mb.
If downstream data reads 1024000 you are on 1 mb
If downstream data reads 4096000 you are on 4 mb and so on.....

---------- Post added at 07:03 ---------- Previous post was at 06:39 ----------

Someone on another ntllll forum was upgraded yesterday morning. Apparently in east belfast

Re: New Speeds - June 1st
 

can you explain how to look via set top box. i forgot :s

thanks

Re: New Speeds - June 1st
 

Sorry do not know, using cable..
Can someone else Help ??

---------- Post added at 07:10 ---------- Previous post was at 07:08 ----------

Just reading another ntll forum, apparently someone in east belfast got upgraded yesterday and they now have speeds of 3.59

Re: New Speeds - June 1st
 

bah i forgot you do a certain combination on the remote, and a little menu pops up..??

Re: New Speeds - June 1st
 

Is It
Page UP
Page Down
Blue Button ?

This gives some info on STB

Re: New Speeds - June 1st
 

ill let you no in 2 secs :P

ye thats it. still not updated yet =-/

Re: New Speeds - June 1st
 

That's not really accurate, BBB.se customers can see contention and do see contention especially to international destinations. BBB is ethernet to the home as well so not really a fair comparison to cable.

Nope not true the bandwidth on ADSL between customer and exchange is guaranteed so no danger of contention there, and the bandwidth the TV travels to the exchange over is 'nailed up' so however congested the internet traffic gets the TV will be fine. Google QoS, CoS and most relevant for ADSL CBR (Constant Bit Rate) and PVC (Permanent Virtual Circuit).

We aren't too bad, price for not being as socialist as other places in Europe. Most here are better off than most of the USA.

Re: New Speeds - June 1st
 

I have a serious question for anyone with the know how. Some here are "laughing" at people expecting the speeds to all have been switched exactly on the 1st June. I wasn't one of those expecting that - but when I spoke about switching speeds, I wasn't warned it hadn't been done in my area either.

But I digress. If NTL have been in a position to have offered 10megs to anyone who would have wanted it in the past however many months. Then what is the big deal about switching all those over on the 1st June?

Surely if they claim they could offer every customer "up to" 10meg, then switching those over to 4meg must be as easy as tapping something in on a keyboard? I have managed in the past to change speeds with a quick phonecall.

So honestly - why the wait? And why no upgrade online like last time? It can ony be that they know the network can't handle it? And if that's the case then why offer it in the first place.

Re: New Speeds - June 1st
 

to be honest ntl are a joke, i have the same problem every time..

they keep saying it will be dun within 5-10 minutes but hours later **** all happens.. i phone back, all they do is the same, its a **** take.. im tell you if it isnt sorted today im going to different company.

rofl now there internet system is down! haha.. such a lame company.

Re: New Speeds - June 1st
 

On my Samsung STB, three lots of 'Page Up, Page Down', then hit the blue button. Of course, it might only require one PU/PD, but I couldn't get it to work any other way ;) Damn dodgy remote...

Note that it doesn't give you much (any?) modem information.

Re: New Speeds - June 1st
 

Maximum Downstream Data Rate : 2048000 bps
Maximum Upstream Data Rate : 200000 bps

Still not been upgraded in the Nottingham area.

EDIT: Does anyone know what the NTL:Home 100 modems are capable of(speed wise)?

Re: New Speeds - June 1st
 

Im sure they are if u can get 2mb? o.0

---------- Post added at 11:00 ---------- Previous post was at 11:00 ----------

yeh dodgy remote ill go try that actually lol might be different status lol

Re: New Speeds - June 1st
 

Thanks for the welcome and many thanks for the info too =)

-NE

Re: New Speeds - June 1st
 

If that's the case look here

But be warned. ADSL is a Wild West environment as i have so far found out.

Re: New Speeds - June 1st
 

Right.

Rang up the Managing Director's office where a very nice lady put me through personally to CS. The Welsh bloke there wasn't too helpful, telling me I was already on 4mb. He put me through to Tech Support, where someone called James told me that the "final migration" was June 22nd. However, he said the CS "may be able to upgrade you now."

Bounced back to CS, where a very helpful Scottish chap (who asked me to "bear with" him "just a moment" about ten times) firstly didn't recognise my password, but then said I'd be on 4mb in an hours time. He also managed to extend my free digital TV, which was due to expire next Friday, for the next six months.

[Admin Edit:-Phone Number Removed-Please don't post this if you do not have permission to post it.Thanks.]

Re: New Speeds - June 1st
 

Yes ADSL is and you have to watch who you sign up with as migration my sound great but sign for the wrong one and migration can be expensive or just not possible.

Unlimited that avatar is creepy those red blinking eyes scare me everytime Ilook at them :angel: grim reaper isn't in it

---------- Post added at 12:34 ---------- Previous post was at 12:28 ----------

:rant: :omg: here is another one who uses the service but not willing to pay the correct price bet half of NTLs customers are like that and then they complain coz there is no updating being done to the networks, or the modem coughs and misses a few pings.

It annoys me that people will lie to get a reduction in price if you are not happy enough to pay for the service at the correct price move on to ADSL and sky. :geez:

Re: New Speeds - June 1st
 

Well, after seeing some folks calling NTL and getting somewhere I phoned them myself to see if my area had been upgraded to 4 meg yet.

The girl insisted I am on 4 meg now instead of 2meg and that it's "only up to 4meg" blah blah de blah. SO< either she didn't have the correct info. Or NTL are incapable of even supplying 4 megs to me - which explains why my 10 meg speed was diabolical. It beggars belief to be honest. And for all those defending NTL - £25 for a 2meg connection in this day and age is a bloody rip off.

Re: New Speeds - June 1st
 

Well phone retentions then. I did and get what's supposed to be 4mb for £12.50 a month.

Re: New Speeds - June 1st
 

thanks for that link, i looked up Wythenshawe
http://www.samknows.com/broadband/ex...hp?ecode=MRWYT and it seems the No.ers are wrong though
16,900 residential premises, 505 non-residential premises

is way to low, i know there are at least 31,000 council houses in wythenshawe alone, the largest so called garden city in the EU(still), and virtually every single home has access to a BT line.

interesting that Bulldog, moved their dates up to next month too, potential for 16mbit i presume(what is their upload rate?), but what was the limit on the line again ?, 3.8 miles (6.1 km) to the airport and im somewere nearer the top end of that distance 5km or there abouts.

Re: New Speeds - June 1st
 

just like to add here, the rollout is staggered so will only be available when a config file change is applied to a DHCP. Ringing CS because someone in another part of the country has the upgrade won't help. Whilst the systems may say 4Mb is available., you can only get it when the config file change is applied.

Always reboot your modem or STB before you ring anyone, because if you don't get the new speed then, the file change hasn't happened in your area.

Re: New Speeds - June 1st
 

And the chances of 'changes' happening at weekends are??

Re: New Speeds - June 1st
 

LOL this thread's funny! Where's my 4meg wah wah! lol. :rolleyes:

Re: New Speeds - June 1st
 

How can I know whether my modem is capable of a new speeds or not?
It says NTL Home 120 at the bottom of the modem.

Re: New Speeds - June 1st
 

indeed thats why many of us are reading this thread, to see evidence of this 'staggered rollout'.

so far, nothing other than some obscure reference to a single irish person getting upgraded.........

again, the fact that this so called offering is 'free' for current customers and at present false advertising for new customers
(my friend re-joined NTL on the basis of the advertised 4mbit for instance, so its relevent for him, and many others too), why is it that it seems every single advert, system and employee are stating the company line of 4mbit to all that will listen and hence they have been upgraded as it were, but not one single confirmed upgraded modem in all of the NTL/Tw network so far.

Re: New Speeds - June 1st
 

That's what I was wondering. If my modem was capable of 4mb or not :dozey:.

Re: New Speeds - June 1st
 

120s are fully capable of doing 4mb

Re: New Speeds - June 1st
 

Thanks a lot.

Another small question, I have noticed that some users know what firmware their modem is using. How can I know it?

Re: New Speeds - June 1st
 

browse to

http://192.168.100.1/

user = root
pass = root

click on 'Operation Configuration' on the left of the screen.

Re: New Speeds - June 1st
 

I feel im missing out in all the fun as i went back to 1mb as i felt the 2mb was rip off city with NTL. and in truth the 1mb does me fine games play great...

Re: New Speeds - June 1st
 

I assume I must be connected to the modem directly, in order to do this? I am behing wireless router atm and my LAN has different subnet from 192.168.100.0/24.

Re: New Speeds - June 1st
 

I'm behind a router & it works for me, but I don't have a LAN, it is purely used to share the connection, not files ;)

Re: New Speeds - June 1st
 

Thanks :)

My router shows this in ipconfig:

Default Gateway . . . . . . . . . : 192.168.2.1

DHCP Server . . . . . . . . . . . : 192.168.2.1

DNS Servers . . . . . . . . . . . : 192.168.2.1

But 192.168.100.1 works, try it out.

Re: New Speeds - June 1st
 

Nope. It does not work :confused:

P.S. it works...from firefox. it doesn't work from IE 7.

Network Access : Enabled
Maximum Downstream Data Rate : 2048000 bps
Maximum Upstream Data Rate : 200000 bps
Maximum Number of CPEs : 1 S
oftware Upgrade File Name : ntlhm120_ntl0001.cpr
Software Upgrade AdminStatus : allowProvisioningUpgrade
Software Upgrade OperStatus : completeFromProvisioning

Re: New Speeds - June 1st
 

omg what a pain in the ****..

problems for 2 days not trying to get 4mb to work ( they actually told me i should have it )

so in the enter they reset everything ( meaning i should get it next time i rebooted the set top box, well after 2 hrs of trying to get my net working, cos they messed up there end yet again.

its still on 2mb.. lol GOD there so lame..

Re: New Speeds - June 1st
 

i thought you were going to another company if they did not sort it out last time?


why the rush?

ik

Re: New Speeds - June 1st
 

I think there's other exchanges which serve that area. eg. peel hall is served by an exchange in heald green.

Re: New Speeds - June 1st
 

you will not get your upgrade until the area you are in is ready

check out this post

http://www.cableforum.co.uk/board/sh...&postcount=385

For what has to be done, before you get it, - browbeating poor misinformed CS associates won't get you your upgrade any sooner.

Re: New Speeds - June 1st
 

do you actually have to unplug your stb to get the upgrade working (whenever that will happen)?

Re: New Speeds - June 1st
 

From what I understand, no you shouldn't have to re-boot your modem or STB. Anyone else know for sure?

Re: New Speeds - June 1st
 

looking at your info on the left it says "wanting to change please help" i and others have posted links on how to do it. Have some balls and stick to your convictions and leave or stfu and let NTL get on with the upgrade. Honestly lets have some grown up talk on here not the babys in prams spitting out there dummies.

It's only the 3rd of the month and already we have

I am going to leave
there lame
Idiots
I want it now.
if i dont get it i am going to leave " insert date here"
I want a refund.

and the list goes on and on and on :zzz: :zzz: :zzz: :zzz: :zzz: :zzz: :zzz:

Re: New Speeds - June 1st
 

so have you changed companies yet?

ik

Re: New Speeds - June 1st
 

Bet you he or she does not. Full of hot air.

Re: New Speeds - June 1st
 

Give him a break, he's only 15, he has to get his parents permission first.

Re: New Speeds - June 1st
 

It

Re: New Speeds - June 1st
 

I don't think that improves things any, to be honest, what is the point in making statements that can't be fulfilled - isn't that what NTL are being accused of doing?

Re: New Speeds - June 1st
 

It Would Probably have been better if NTL had said by the end on june, this roll-out should be finished. All that is needed is a claer statment from the company then everyone knows the score.

Im working on one of the biggest computer roll-outs in Scotland (not NTL related) And we have a clear plan of action as i guess they must have.

Re: New Speeds - June 1st
 

thats tonight.. n they got 1 more day now, i told em :) * was a very nice dude on the other end * i hate it when foreign people answer( no offensive in any way), you just cant udnerstand nout =-/ most of the words said was

"say again please"

---------- Post added at 18:01 ---------- Previous post was at 18:00 ----------

they said to me on the CS, that all accounts on 1st have been upgraded. it just takes time to go thru the system, well i've dun everything possible..

I even told em to try me on 10mb to see if that comes through faster, oh look 6 hours later, and nothing.. lol

Re: New Speeds - June 1st
 

have you got any customers moaning that it has not finished yet?

ik

Re: New Speeds - June 1st
 

Why do the need to change the "profile" of the UBR?

Re: New Speeds - June 1st
 

Then you'll know that things change and other things can get delayed. This is why NTL don't publish their plan of action.

Re: New Speeds - June 1st
 

And as always the business user will not be upgraded yet he pays almost the same if you include VAT as the home user on the highest tier yet only gets a 10th of the speed.

Re: New Speeds - June 1st
 

As it says... by the end of June not the 1st week

---------- Post added at 19:00 ---------- Previous post was at 18:57 ----------

Billing systems may have been upgraded in readiness for the rollout but the config files look like they aint gone yet. Taking that most work happens on early hours of Tuesday and Thursday, you won't get it today

Re: New Speeds - June 1st
 

If you goto your account section then click on the service and usage upgrade link it does say by the end of june chill out watch the world cup it will happen when it happens.

Re: New Speeds - June 1st
 

Re: New Speeds - June 1st
 

Good post!

Selective reading m8, some people seem to read one set of words and get a totally different meaning than the rest of us!

FFS, if moaning about NTL is all some people can do, then they need a life.

Re: New Speeds - June 1st
 

Selective reading indeed, but NTL have performed such upgrades before and should know by now the reaction of the average consumer.

Re: New Speeds - June 1st
 

2nded.

I'm effectively paying Phone+BB cost of 36 quid vs Talk Talk @ 21 quid or Tiscali ~29 quid etc.:td:

Re: New Speeds - June 1st
 

You wouldnt be happy with the support both those companies give they actualy make NTL look like saints

Re: New Speeds - June 1st
 

Woooo saaaaaahhh people! Woooo Saaaaahh!

Think happy thoughts..

Its like the Victor Meldrew appriciation society in here!

---------- Post added at 20:47 ---------- Previous post was at 20:47 ----------

oh and before anyone says it...

'I DONT BELIEVE IT!'

Re: New Speeds - June 1st
 

Look people, if youre not happy with what youre paying, go elsewhere! There are PLENTY of ADSL ISPs around. Can't get ADSL? Well you're pretty luck to be able to get BB at all then, so go take a hand full of happy pills!

Re: New Speeds - June 1st
 

Funny I thought that's what I said.... take a chill pill m8

Re: New Speeds - June 1st
 

But support is a moot point isn't it? If NTL gave the service approaching what they advertise, then I personally wouldn't care if they had one old lady who only answered the phones on a tuesday morning between 2:29am and 2:30am.

And just to point out one last time for anyone who had a dig at me. I explicitly told the girl on the phone that the 10 meg line was never anything like 10 meg for me, and I would be happy with the next tier down now it had become 4meg. Not once did she tell me it had yet to be implemented in my area and may well be another few weeks. And I'm sorry, but she should have done and no one could convince me otherwise. That's why I got all stroppy to begin with.

Re: New Speeds - June 1st
 

Isn't it also fair to assume that the 'girl on the phone' was only passing on what she had been told?

That isn't to say your complaint isn't valid, she should be better informed, but I don't think she intended to mislead you? :)

Re: New Speeds - June 1st
 

if you asked for the next teir down, and not specifically the 4Meg, then if she put you on to 2Meg then you effectively have the next teir down.......

ik

Re: New Speeds - June 1st
 

Happy, happy, joy, joy...... ,mmmm these Chill Pills taste like smarties!.... ohh they are smarties..

Wax on wax off..

Right im off to Re-Boot my modem...... NOT!