Re: *ALL* ntl 10MB Discussion (Part 3)
 

Downstream 802 Kbps (100.3 KB/sec) 866 Kbps (inc. overheads) Upstream 322 Kbps (40.3 KB/sec) 347 Kbps (inc. overheads)


this was a speed test from adslguide (uk site). yay 10mbit? hmmmm...

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Is anyone else getting this? My modem must be on its tenth reboot now :(

Re: *ALL* ntl 10MB Discussion (Part 3)
 

soz if this has already been asked.

im on 2 meg in Stevenage with an ntl 200 silver modem.

If I upgrade to 10meg using the ntl upgrade website:
Will I get 10 meg?
Will I get it immediately?
Will I be able to downgrade back to the 24:99 option (10meg with 50gig cap) once it becomes available? Or will I have to pay 37.99 for 12 months minimum?

Thanks.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

you can have mine, it appears mine never reboots automatically or downloads new firmware or speed config files

lol

Re: *ALL* ntl 10MB Discussion (Part 3)
 

As far as I'm aware you would be able to downgrade to the 24.99 option after 30 days. Your modem is capable of 10mb and it should be available in your area http://www.cableforum.co.uk/board/sh...ight=Stevenage

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Look down the road and if you can see a pair of legs dangling out Limp from a green box that could be the problem!!.

Now seriously, you need to get hold of TS.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Thanks.

Im sooo impatient ;-)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Well Thanks to this site i have the 10meg,wouldnt of known without reading here,ntl staff spot-on came out changed the modem to the 250 as i had the 100,as i wasnt here the wife was she let him put the pc on make sure it worked properly before he left.
All i can say is nice one for the service provided

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Can't see any legs, but can't see a green box either lol
Just rebooted the modem mesen so will see what happens,
if it's just as bad tomorrow will ring cs or tech support

Re: *ALL* ntl 10MB Discussion (Part 3)
 

and let's be clear about this, if you downgrade to £24.99 you will go to 2meg you wont remain on a 10meg option with a lower usage allowance.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

nb. until sometime in 2006 when 2meg is changed to 10meg with a useage allowance/cap.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just got upgraded from an extremely helpful chap named calvin, ntl should hire more people like him!

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Rebooted mine as well now getting nearly 10meg actually 9.5 but its a busy time of night
looking at the logs of the modem it nolonger shows the name of config file loaded

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I was walking through town today with a friend and he asked a woman selling ntl if she knew anything about the speed upgrades. She said this:

There are 3 new speeds coming out to replace the old ones, 1Mbps will become 6Mbps, 2Mbps will become 8Mbps and 3Mbps will become 10Mbps. 2Mbps customers should see an upgrade by the end of March next year.

Is she right or just fobbing me off? 8Mbps would be brilliant for me. (Im on 2Mbps at the moment)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

March......Aaaaaaaaaaaaaaaaaa

Re: *ALL* ntl 10MB Discussion (Part 3)
 

no she's wrong. The official announcement back in August confirmed it's 10meg for everyone - eventually!

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Hmm, ok. She did sound convincing though. But 10Mbps for all is even better iin some cases and worse in others...

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Ambit 120 modem in Luton.
Just re-booted - received the latest firmware file - ntlhm120_ntl0002.cpr.
Then ran a speed test, no change from yesterday !!!

Thu, 17 Nov 2005 18:41:22 UTC
1st 128K took 266 ms = 492752 Bytes/sec = approx 4100 kbits/sec
2nd 128K took 281 ms = 466448 Bytes/sec = approx 3881 kbits/sec
3rd 128K took 265 ms = 494611 Bytes/sec = approx 4115 kbits/sec
4th 128K took 266 ms = 492752 Bytes/sec = approx 4100 kbits/sec

Re: *ALL* ntl 10MB Discussion (Part 3)
 

OK, phoned NTL an hour ago, mixed results since.

Ive been upgraded to 10mb at their end.. "its a trial" said the CS chappie.. okaaaaay I said ;)

He told me to wait for an hour then to reboot both my modem and PC. Ive rebooted after that hour has gone (also did my router too) and no luck, still at 3mb...

This is how my modem log is looking...

051117185253 8-Debug M571.6 CM Cert Upgrade Enabled. Initiate via SNMP
051117185253 8-Debug M571.9 Missing CM Cert Upgrade TLVs.
051117185253 8-Debug M570.1 Motorola CM certificate required
051117185253 8-Debug I503.0 Cable Modem is OPERATIONAL
051117185252 8-Debug F502.1 Bridge Forwarding Enabled.
051117185252 8-Debug F502.3 Bridge Learning Enabled.
051117185252 8-Debug B918.0 Baseline Privacy is skipped
051117185251 7-Information X519.8 Unit Update - GGFGGD - SCD flags
051117185251 8-Debug I500.1 DOCSIS 1.0 Registration Completed
051117185251 7-Information I500.4 Attempting DOCSIS 1.0 Registration
051117185251 7-Information D509.0 Retrieved TFTP Config File SUCCESS
051117185251 7-Information D507.0 Retrieved Time....... SUCCESS
************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid in response
************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************ 7-Information D0.0 DHCP CM Net Configuration download and Time of Day
************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
************ 8-Debug T503.1 Acquire US with status OK, powerLevel 39, tempSid 267
************ 8-Debug T505.0 Acquired Upstream with status OK
************ 7-Information T501.0 Acquired Downstream (402750000 Hz)........ SUCCESS
************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 402750000, US Id 1
************ 7-Information I510.0 *** BOOTING *** SB4100-0.4.9.4-SCM02-NOSH

Re: *ALL* ntl 10MB Discussion (Part 3)
 

just rebooted, nothing, same old firmware ntlhm120_ntl0001.cpr

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Wots the web address to upgrade again?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just tried rebooting and still on the old firmware. Phoned CS and they said that they're not upgrading existing customers till December, what a load of bs!

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Ambit 120 modem in Coventry.
Just re-booted - received the latest firmware file - ntlhm120_ntl0002.cpr.
Then ran a speed test!!!

Thu, 17 Nov 2005 19:22:40 GMT
1st 128K took 110 ms = 1191564 Bytes/sec = approx 9914 kbits/sec
2nd 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec
3rd 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec
4th 128K took 110 ms = 1191564 Bytes/sec = approx 9914 kbits/sec

So it seems to have worked for me :)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

If you're upgrading to 3mb / 10mb at 37.99 from 1mb or 2mb the address is https://autoreg.autoregister.net/cgi..._tiermigration

If you're on 3mb and want 10mb there isn't one, you need to ring cs and choose option 5

Re: *ALL* ntl 10MB Discussion (Part 3)
 

There are some horrid support on NTL phones, just spent 40minutes on phone to them to try and get the trial.

1. Standard customer support, awesome guy tried his hardest to get me upgraded to 10mb trial but said he did not have the tools to do so and put me through to technical.
2. Technical, useless git who sounded like he did not want to help or be there, said he cannot do upgrades from technical and put me through to standard support again.
3. Standard again, another idiot, asked if I had a blue box, said no have a surfboard 3100, he told me he cannot upgrade me and to call to cancel my account and state that I wanted 10mb, they should then upgrade me rather than lose me as a customer but can only ring them between 9-5.

LOL @ NTL support telling me to cancel my account to get what I want, very sad.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

give them a break, they must be overworked :dozey:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Is in anybody in Luton getting anything like 10 mb ?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Im suppose to be on 10 meg ntl
have an ambit 100 ntl modem
config file name is... Software Upgrade File Name : ntlhm100_ntl0002.cpr

dont get any faster than 4-6 meg any ideas?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

retry your speed test at 3am - when the network is under least use.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

2mbit before - pretty stable on the whole...
10mbit upgrade - Speeds went from 512K speed to 5mbit
New flash rom upgrade to SB4100 - speeds are pretty constant at 2-3mbit, most i see tonight so far was 4mbit (whoa)...

Now for all those speed testing, seeing crap results - every man, woman and child (and his dog) will be either downloading or speed testing to see that Magic 10mbit speed - this in turn will flood the network / UBR and thus slow speeds. As per the Advice above really - either leave it for a few days to let it all settle down or try very late at night / early in the morning. If the speeds are still crap then again, I suggest you leave it a few days to allow for the Upgrade on NTL end to take place (I assume they are installing something to give all 10mbit)...

Question is - what is the rush to have 10mbit right now? do you have a urgent file to grab and need it like yesterday? Do you just want to see the download speeds say 10mbit (or close to)? It will happen as proven by the modem upgrades of late and more people posting with faster speeds.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

1 - For those who got 'ignore provisioning upgrade' that looks to me you wont get the new firmware and if I remember right its a read only setting from the user's end, so I would get an engineer for that or at least ring TS.

2 - For those who got new firmware and still get 5-6mbit try setting the modem to 100mbit duplex manually or just choose auto sense and see if it improves things.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

my modem is going to have a accident real soon.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I want to check my cable modem configuration and I believe the address starts 192 but after that I cannot remember

Can someone tell me what it is

Re: *ALL* ntl 10MB Discussion (Part 3)
 

why?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

192.168.100.1

user/pass: admin/admin or root/root

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Thanks for that

Re: *ALL* ntl 10MB Discussion (Part 3)
 

So we can ring CS up, ask for a the upgrade and should we go over the cap we dont get charged any more then the 38 quid were paying now ?

how did you guys word it when asking for the uograde ?... :angel:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

When logging into the Upgrade page i get this error;
Unable to identify the cable modem MAC (or Ethernet) address. Please reboot your PC and Cable Modem and try again. If you need further help, please contact our customer support (0800 052 2000).

tryed rebooting etc, Anyone got any ideas?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

call customer support as it says? :shrug:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

perhaps you're behind a router and it can't get to the router to check the mac address. are you cable modem or set top box? are you behind a router?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Im not a setup box, Cable just goes straight into pc via Ethernet :erm:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

perhaps your pc's firewall is blocking it? or windows firewall?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I am interested to know what this means and if NTL can set it to allow. My modem has ignoreProvisioningUpgrade and still on old firmware. Maybe they set it to allowProvisioningUpgrade when an area has been upgraded and is allowed to download the new firmware?

Any techy people have any more information on these options? TA!

I just wish NTL would publish information along the lines of what areas have been upgraded and people are allowed to go to 10meg and what areas havent.

I remember a conversation I had with a senior NTL person a while back now saying that I would be amoungst the first group of people to get 10meg :( :( :(

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I too would like to know?

I have and have also had no new update, is this stopping it, are is it just not done for everyone yet?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Is it December yet?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

lol, yeah my letter said i would be 1st to have 10meg also, at this rate i'll be last.

What with my account showing 10meg at NTL's end and my NTL home 120 modem still on old firmware with Software Upgrade AdminStatus : ignoreProvisioningUpgrade , i get the feeling that IF and WHEN they do a automatic switchon that i'll get missed

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I'd take a risk there and toggle off that 'ignore' setting.

update:-

I've just checked mine and you can't change it!

mine is set as

"Software Upgrade AdminStatus : allowProvisioningUpgrade"

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Have sent you a PM

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Well, I still havent received my speed boost up to 10mb from 3mb after my phone call to NTL at 18:30 last night, after they had told me to reboot my PC after about an hour.

My log is still displaying reboot entries identical to that of the previous page, no obvious file has been downloaded to my modem.. Any suggesions?

Thanks

Dan

Re: *ALL* ntl 10MB Discussion (Part 3)
 

The change might still be "pending" on their system, in which case you wont receive the new file until the change has gone through.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Good news, very helpful person this morning ;) , upgraded me to 10meg and new firmware for NTL120home modem, was done within 2 mins.

A big :tu: up to you!

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I checked mine the day before yesterday and it was set to Allow, checked it again last night and it is now set to Ignore...

Strange...

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Finally got it after much of a do... had my samsung box swapped yesterday for a ntl:250 SACM I was told last week that the sammy would absolutely NOT be able to take 10mb... then was told the sammy WILL absolutely be able to take it as soon as the config file was ready! I had to take charge and sort it myself! lol... I am in salford/manchester and here are a few of the speed tests I have done one after the other from here

Your line speed:

10200 Kbps

1250 K bytes/sec

Your line speed:

9251.7 Kbps

1133.8 K bytes/sec

Your line speed:

6800 Kbps

833.3 K bytes/sec

Your line speed:

9272.7 Kbps

1136.4 K bytes/sec

Your line speed:

5746.5 Kbps

704.2 K bytes/sec

Re: *ALL* ntl 10MB Discussion (Part 3)
 

So even with the "ignoreProvisioningUpgrade" the modem did a update?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I've just spoken to ntl CS (Scottish call centre) and was told that they are still conducting regional trials and that any upgrades may be only temporary and speeds would fluctuate for those who had been upgraded , although he did say that all 3meg customers would have a permanent upgrade by the end of the year.

I'm in Newmarket in Suffolk on 3meg.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Thank you Mystical, I hope it goes through before I get home tonight :)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

OK had a play about for some info on ignoreProvisioningUpgrade

Now this is just a rehash of information but from what I understand is that when your modem is NEW it is set to allowProvisioningUpgrade and it checks the server for a firmware and downloads and installs it and sets to ignoreProvisioningUpgrade.

When NTL decide that you need a speed change (downgrade OR upgrade) they send a signal to your modem to go to allowProvisioningUpgrade then either send a signal to reboot or ask you to reboot. Modem reboots and checks server for a new firmware/software downloads installs and reboots.

So, if you are set to ignoreProvisioningUpgrade you are at the hands of NTL untill they decide you are allowed the upgrade. If you have allowProvisioningUpgrade, REBOOT! as you just be have been permitted to the upgrade.

I may be completely wrong and probably are but what do others think?

Reference: http://seclists.org/lists/vuln-dev/2002/Mar/0161.html
Reference: http://rfc.slim.summitmedia.co.uk/rfc2669.html

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just spoke to a nice bloke in the welsh call centre who says that 'I will do that for you, please hold the line, came back a min later and said thats been done your upgraded to 10mb'.

Ive reset my modem (150) but the increase hasnt happened yet, how long does it take for the new config to be sent to the modem?.

when i login to my modem what do i need to look for in the configuration pages/status pages to indicate that the new config file has come through?

Cheers.

Samsung Settop boxes and 10mbs
 

Ok here goes my first post... I have been reading the site for ages and decided, today, now is the time to contribute.

I gave the 0800 number a call this morning, having tried a tier migration last night. I'm told by the chappy on the phone that most places have cable modems except this one (East Cheshire). He went on to say that the STBs from Samsung were not able to do 10Mbs and that he would send an engineer (Tuesday next week). The engineer will fit me a cable modem. I did have to fill in a new direct debit mandate - strange ! Anyway thought the above may be of intrest to someone...

A good friend (also a reader of this board), in the same area, phoned 2 minutes after me and was told that he will get a new STB, 10MBS enabled, in December.

Be good.


PlanBee

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Took a few hours for me to receive the updated config file, modem rebooted by itself :)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Anyone upgraded to 10Mb in the Belfast area yet on 120 modem?? Keep loosing service here!

Re: *ALL* ntl 10MB Discussion (Part 3)
 

every time i check my modem event log i notice i have loads of errors some saying that they are critical, anyone else getting this ?, should i ring TS and ask them or is this normal during Network optimisation, i have ntl250 modem i think , it's the little blue one anyone else with this modem getting this????

Re: *ALL* ntl 10MB Discussion (Part 3)
 

yes, but the hit to the modem had to be sent again because if as stated earlier there was an automic rollout to all people with NTLhome150 modems, the nice guy said my logs never received it.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Phoned NTL CS 3 times today got the following conflicting answers -
#1 - Samsung STB can support 10meg, its in my area, we can't volunteer ourselfs to be upgraded...
#2 - Only cable modems can get it, STB's will get it next year
#3 - STB's CAN'T support it, will need to get a cable modem

WTF?!?

I find it stupid how they upgraded us from the PACE STB's to the Samsung STB's only to replace them all with cable modems for the ppl wanting 10megs.

Anyone been upgraded by CS who's on a STB ? if so what did you say to them? (and possibly the name of the person you spoke to)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I have a samsung and was told no it cant do 10meg, so i got my SACM installed this morning and it was automatically on 10meg when it registered whoo hooo!! I am in the North Manchester/Lancashire Border

Re: *ALL* ntl 10MB Discussion (Part 3)
 

DAMMIT!! Location: Dorset, Bournemouth
Modem: NTL 200 Home
Downstream5044 Kbps (630.5 KB/sec)5447 Kbps (inc. overheads)Upstream491 Kbps (61.4 KB/sec)530 Kbps (inc. overheads)
Source: ADSLGuide.org
NOT MINE THOUGH !! now finally today they have upgraded my firmware :D i checked yesterday was version 1 now says 2 :D
alas with my 120 there is no change YET!!! talk about TEASING!!!

Re: *ALL* ntl 10MB Discussion (Part 3)
 

How do i log into my modem

Re: *ALL* ntl 10MB Discussion (Part 3)
 

phoned NTL CS this morning and enquired about 10Mb

I was told by a nice lady that she can upgrade me but due work in the area

I may only receive 4 or 5Mb

now upgraded downloading at 1.17Mb a Second

Thanks NTL

By the way I am in the Coventry Area

Re: *ALL* ntl 10MB Discussion (Part 3)
 

finally was tempted to call CS for a upgrade (all u 10mb users grrr)
a nice lady told me it was on trial and saying i would most likely not get 10mb but should get upto 8mb
doesnt sounds like she wanted to upgraded me
but i asked if i can trial it
she said she'll try and upgrade me
after a couple of mins she said the system wont let her
and said maybe my area aint updated/upgraded or something
told me i should keep trying calling back once in awhile
to see if i could get upgraded

btw im in Bournemouth with a NTL 120 modem
and still using ntlhm120_ntl0001.cpr firmware with allowProvisioningUpgrade (tried restarting SACM)
should every NTL 120 SACM been updated??

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Rang back today and im sure i spoke to a lady that said no the other day but she done me the upgrade and im now getting host in most games on halo 2.

thank you ntl

Re: *ALL* ntl 10MB Discussion (Part 3)
 

hi :welcome:

if it is an ambit modem the addy is

http://192.168.100.1

user name = admin
password = admin

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Or -

user name = root
password = root

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Im in the NN1 area (Northampton) I just called and spoke to Emma (scotland i think) And she upgraded me no problems

Have to get home and check then will report back

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Here is an interesting experiment for anyone with an Ambit120 modem who's not a chicken like me. Visit http://192.168.100.1/P_engineer.htm Change the image name from `ntlhm120_ntl0001.cpr` to `ntlhm120_ntl0002.cpr` and click the SUBMIT button. I'm wondering if that would force a download of the upgraded firmware and hopefully pick-up the 10Mb service profile.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just rebooted modem and now showing and still on 3mb, but at least its updated ;)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

404 Not Found

The file you have requested is not available.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Well, then.. Pass. Was that error 404 after you clicked submit or the engineer's page didn't show.

My SACM is behind a LinkSys router and when I go to that page I'm presented with a page titled `Engineer Page for Downloading Image`. It has the TFTP server IP address pre-typed as 62.253.189.100 and the image name pre-typed as `ntlhm120_ntl0001.cpr`. Below that two buttons. Left button is RESET and right button is SUBMIT.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Whats the difference from a Warm restart of the modem (using the configuration screen) and a Cold restart (unplugging the modem power) and does anyone have any technical info about these cable modems and how they work?

Once i get started with things i need to know it all!

haha!

EDIT: or any information on the even log and error messages? guess i am asking for an engineers handbook or something ;)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

It was when putting in the url. As if it cannot be found

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Well, I'm not bluffing. When I click the URL from the message I posted the username and password prompt apprears. `root` goes in both of tham and that engineer page does appear. Unless (can someone verify this?) you already have the new firmware and this engineer's page is disabled, or moved/hidden? A screen shot of the page is here.

In the screen shot the URL has `cable-modem` and not `192.168.100.1`. That's because I've set that name in XP's hosts file so IE can remember the username and password.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

haha i belive you! honest ;)

When i try to go to the link i use root/root and get the Page Error.
I have a 120SACM and ntlhm120_ntl0001.cpr

oh well i still plan to call ntl again tonight to discuss some technical aspects of the cable modem and 10meg and all that with them. Hopes I get a techy person on the line.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

oh well i just did a Warm Start and guess what! ntlhm120_ntl0002.cpr!!

Still 3meg but I am calling them tonight now!

Re: *ALL* ntl 10MB Discussion (Part 3)
 

How do you do that? I can't find a restart button on mine! :(

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Set Ethernet Type Option

DONT change anything then do Save and Reset Cable Modem ;)

EDIT: its handy for me as i can reset my modem over VNC whilst at work

Re: *ALL* ntl 10MB Discussion (Part 3)
 

where is the version of the file you have on your modem because I cant find it on mine.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

You have a different screen as me but mine is under Operation Configuration

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I have the new firmware after doing a power down but still no speed upgrade. This is getting boring now :o:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Well, Im starting to get messed around with.. just spent 15 minutes on the phone to CS to see what was going on with my 10mb upgrade (they said they had upgraded my service this time last night but nothings happened)..

I was told the "nothing happening till December" story..

Im going to give retentions a call.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Unlike some here I haven't bombarded ntl cs with multiple calls for the 10MB upgrade. I called once on the 8th and was told it was a trial and for new customers only. I wasn't happy as I'd read on here that people already had 10MB and I told ntl that I'd been a customer for 15 years and it wasn't right that new customers or customers on lower tiers got preferntial treatment. Still the answer was no.

Well, I've been pretty patient and I've read the comments on here re the older modems. I have a armbit120 and got the new firmware today. To cut the story short, phoned ntl cs today asked if my area, Romford could get the new 10MB speeds. After 1 minute of checking, the nice lady said yes and was done straight away.

Considering its peak time, I'm getting on average around 5MB. Well worth the 2nd phone call.

Edit: now around 8mb:) Not bad for a "trial".

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Well. I didnt bombard NTL CS,

Just made my third call, and thanks to the helpfull chap there (who had seen my account had been changed to 10mb.. but they hadnt sent my modem the configuration file).. My modem was rebooting and up to 10mb before I had replaced the handset!!

So.. If CS had sent me the config file the first time, I would have done it in one call :)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

hmm just spoke to CS who after telling me nothing was happening till december decided that he would upgrade me.

Rebooted modem and still on 3 meg. was i told a pack of lies???

...

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just checked again after a reboot, I now have the firmware upgrade.

Just need to wait for them to roll it out to my area now...

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I've just called CS and went through to a Scottish call centre. I explained I called a week ago and was informed I could have the upgrade and I was recently given the firmware update for my modem.

After a couple of minutes looking through the system he informed me I was upgraded on the billing system but not given the upgrade. Within a further 30 seconds he upgraded my modem to 10mb.

I was very calm and polite on the phone and that wouldn't of changed if he said I couldn't have it but I would of requested to be moved back to 2mb for the time being if I couldn't have it. I thanked him very much.

Maybe you should speak to someone from the Scottish call centre.

First speed test shows:

Downstream7179 Kbps (897.4 KB/sec)7753 Kbps (inc. overheads)
Upstream497 Kbps (62.1 KB/sec)536 Kbps (inc. overheads)

It's not 10mb but I don't really care that much, it's a lot more that 2/3mb and it will no doubt get better as they tweak the system.

Good luck!!

By-the-way :PP: ;)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Right.

Im in Coventry and just finished talking to a nice lad called Patrick in Scotland. He upgraded me without a problem, but Im using an NTL: Home 100 modem. It shows 10meg in my Operational Config but I read here the 100's could not support this ?

First download was off nvdia.com at 1.1meg a second, now Im lucky to get 300k (same as when I was on 3meg)

Help plzzzzz

Re: *ALL* ntl 10MB Discussion (Part 3)
 

You know this is actually getting frustrated.

Frustrated that I dont yet have an upgrade - NO.
Simply frustrated that different people are told different information and some get it and some dont.

I really think that a letter to NTL is coming to tell them to get their staff informed better. Not that it will do any good as they never seem to reply to any of my correspondance :(

Re: *ALL* ntl 10MB Discussion (Part 3)
 

What are you using to test this may I ask ?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

It seems from reading the forum that the Scottish call centre have no problems upgrading people. My wife is Scottish and she's a nice person too :p:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I've ran a speedtest on http://www.adslguide.org

I've done another one and results can be found here although I'm not doing anymore tonight.

http://www.adslguide.org.uk/tools/sp...b6adc87ce92e5d

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just spoke to a Scottish girl (i am scottish too) called Claire who said she wasnt allowed to do the upgrades but sent an email to Daniel who was the guy that 'claimed' he had upgraded me already and said he would call me back.

I offer odds of 1000-1 that he wont call me back!

EDIT: anyone want to phone up for me and get my connection upgraded ;)