Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I believe for 200Mbit you'll need a swap out from the SH1. It's part of the order process when you go through My Virgin Media.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Inflation by definition is the average of all price rises.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Is it just a simple case of switching a SH1 for a SH2? Surely it would be easier and quicker to just send the new router in the post and let us switch them over.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

For most customers a postal delivery should indeed be the case when the upgrade is ordered. Only if another issue is identified would an engineer be required.

---------- Post added at 14:25 ---------- Previous post was at 14:24 ----------

Wasn't saying it wasn't. However price rises can be due to other factors even if inflation is zero.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Of course they can, including to increase profits. Not saying that's what the increases are for but when the answer is as vague as the increase could be for any number of reasons it only leaves guesswork.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Could really use that 10mb upload speed so I called up to ask but the chap on the phone said his system wouldn't let him. Did manage to reduce the bill though so it's not all bad.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

What sort of issues would come up?

It won't let me get a new Superhub through My Virgin Media without an engineer callout.

I've had problems in the past with getting Virgin Media to do speed upgrades without a callout before.

One time I asked a supervisor and got them to back down. They just did it over the phone.

Another time they insisted on sending an engineer out, only for him to be extremely irritated by the fact that they had done so. He said that there was nothing he needed to do and he just arranged for the upgrade to happen on his PDA/phone.

Back in the Telewest days we had 512kbps->1mbps->2mbps->4mbps->10mbps->20mbps all without a callout.

Virgin Media let me install the Superhub myself.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I think it's factors that could impact the new service as there are some background checks run. However I'm going to be honest here is saying I'm not 100% on what they are.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Manchester.


Your speed upgrade will be ready to take your connection from up to 152Mbps to up to 200Mbps. It's all thanks to DOCSIS® 3 - the magic in our cables.

Look out for it between April 2016 and September 2016.

https://www.cableforum.co.uk/images/...2015/10/12.gif

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Thames Valley 31
My dates for the speed increase is April 2016 and September 2016 for my speeds increase from 100Mbits to150Mbits.:(

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Wolverhampton

"Your speed upgrade will be ready to take your connection from up to 100Mbps to up to 150Mbps. It's all thanks to DOCSIS® 3 - the magic in our cables.
Look out for it between January 2016 and March 2016."



Wow!! we're usually the last on the list for speed upgrades :o

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

https://www.cableforum.co.uk/images/...2015/10/22.png

http://www.speedtest.net/result/4709801402.png

Well there we go :)

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

My post code is usually near the end for upgrades but we were first this time. Upgraded through my virgin media

https://www.cableforum.co.uk/images/...2015/10/21.png

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

220000000 bps down, 12700000 bps up. A miniscule upload boost, previously it was 12600000 bps up.

8 downstream channels and 2 upstream, same as before. IP Address stayed the same too.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

it will do, you will have just been provisioned for the increased speed.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

My shub1 worked fine at 200Mbps in the trial over the summer (modem mode), but apparently now for the 'free upgrade' to 150Mbps, which is already available in my area

I'll wait to see if anything comes out of the hardware trial...

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Your speed boost is on the way...




Your connection speed will increase from up to 50Mbps to up to 70Mbps broadband. It's all thanks to DOCSIS® 3 - the magic in our cables.
Due to a technical glitch we can't tell you exactly when to expect your speed boost. We're fixing that now, so please check back later.


Tinker Bell is AWOL then.



PS VM My profile has gone back to being broken again, oh well it worked for a few days.


Where would have been the opt-in button anyway?

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

'My Virgin Media' says I will be ready to receive 200Mb by the end of November. A post code search using different house numbers is offering 200Mb packages as of now.

I had an outage today resulting in a change of upstream channels from 3 and 4 to 1 and 4, but with no change in settings.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

My area says the upgrade will be available from January 2016 but via a postcode check it said it was available now i phoned them up today and they upgraded me there and then

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Any one in Area 21 ( London Area ) been upgraded yet ? on the 200mb, 152mb etc?

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Vivid 200 Not working to good in Uddingston

https://www.cableforum.co.uk/images/...2015/10/19.png

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Just tried. They lied to me and said 200Mb isn't available in my street until the end of November.

Edit......
I just tried again. A chap called Dan said,
" I apologise for the inconvenience. As you are an existing customer, we will need to replace some existing cables for you to get that speed."

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

New cables really tbh i doubt i will be allowed to stay on 200mbps last time i upgraded early they dropped me down the lower tier because there where issues with the local network if they do that i will downgrade to the 100 meg service to get 152 meg and save some money.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

My SuperHub picked up its 200Mb config file this evening. Check it out:

https://www.cableforum.co.uk/images/...2015/10/18.png

What can I do with all this bandwidth?

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Power down for a minute or so then power up and try again

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I'm in an oversubscribed area. I have no idea why they released the speed upgrades to us, it's going to make things worse. Smart move VM, very smart :rolleyes:

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

So not a glitch. Get on the community forum. There are most probably a couple of tickets open, one for utilisation and the other being linked to these upgrades.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

The fault has been open for a year now. They're in no rush to fix it.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

sweet never mind 10:1 you got 1:1 :D

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

That's all down to capacity, exactly the same as it has been for the last three years of upgrade work.

The My Virgin Media and speedupgrade date is when enough capacity is ready for all tiers in an area to upgrade, not when the top tier upgrade has been released.

200Mbps as a product is available for new broadband connections and existing customer tier upgrades across all areas because the volume of connections is lower, so can be supported before enough capacity is available for all the in-place tier changes.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I'm wondering if there was perhaps a reason why it wasn't due in Uddingston yet...

---------- Post added at 22:58 ---------- Previous post was at 22:52 ----------

People phone in, get upgraded prematurely, and complain about not being able to hit the uplifted speed because the capacity hasn't been added to their area yet. How is that in any way smart?

Let alone people who are new subscribers. Someone who buys a new 'Vivid' 200Mb service on Martin Dee's node will see congestion to welcome them to Virgin Media. Immediately causing customer dissatisfaction and driving support calls.

It can't be that hard to ask people for postcodes before quoting speeds at them and, in turn, preventing customer relations from supplying upgrades early.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I am currently on the 50Mb service. Checking my area for the upgrade it is available right now, upgrade to 70Mb.
Although it appears that there may be a charge for this upgrade, notification is given by email once the upgrade order is placed.

https://www.cableforum.co.uk/images/...2015/10/42.jpg

So is there a charge for this upgrade?

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

End of November '15 for NE26.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

VM don't do smart, they only do money grab.

---------- Post added at 02:44 ---------- Previous post was at 02:44 ----------

Have you not heard, it's their "next gen fibre optic". It's so fast it requires a next-gen copper cable!

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Manchester M27

https://www.cableforum.co.uk/images/...2015/10/13.png

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

reminds me of the use of oxygen free cables in the audio field.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I thought this upgrade was supposed to be free ? MY VM says I need to pay £5.99 to get a new Superdud.....

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

https://www.cableforum.co.uk/images/...2015/10/17.png


Upgrade Seams to be doing what it said it would .All good :)

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

the upgrade is free as is the shub they want you to have (which is a good thing). The £6 is p&p to get the shub to you. To be fair it is well worth the few £££ for what you get in return.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

What difference is it going to make to me if I'm on Modem mode anyway ? I guess diddly squat with the SH1 & 2. The £5.99 p&p they could take out of the several hundred pounds I pay them each year. We rent the equipment from VM, if it isn't fit for purpose they should replace as part of the rental.

My SH1 is fine on modem mode and I'm sure it would cope with 150MB - it's also very festive with its lights at Xmas time, so loathed to ditch it. Wonder if this is more about wifi sharing and the naffness of the SH1 wifi - won't be sharing with anyone anyway...

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I disagree dude. I would agree with you if we were talking about the difference between shub2 and shub2ac in modem mode but I wouldn't want a shub1 no matter what. When they forced it on me years ago I ended up having to complain to the CEOs office so I could get my vmng300 :romance: back. I know they have fixed the majority of the stability issues now but I still wouldn't have one even if you paid me. Shub2 is the way forward.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Mine changed to 200Mbits today but it also tried to download new firmware to the superhub 2 but failed saying there was no file. I am on V1.01.29

The messages in the log were

02/10/2015 06:26:57 GMT 02/10/2015 06:26:57 GMT Error (4) 69010600 SW upgrade Failed before download - TFTP Max Retry Exceeded
02/10/2015 06:26:57 GMT 02/10/2015 06:26:57 GMT Error (4) 69010500 SW upgrade Failed before download - File not Present
02/10/2015 06:25:44 GMT 02/10/2015 06:25:44 GMT

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

It took me three live chats to get someone to help as I can see the upgrade is available to new customers but my upgrade page just gives and error saying their IT whizz is working on it...

They said I can upgrade now and mentioned something about it taking 24 hours for the speed increase to arrive - which seems a little odd.

I left it a while before switching off the Superhub for a few minutes and restarted it, but it still only getting 152mb.

the system configuration page shows this :-
Primary Downstream Service Flow
SFID 15879
Max Traffic Rate 168960000 bps
Max Traffic Burst 10000 bytes
Min Traffic Rate 0 bps
Primary Upstream Service Flow
SFID 15878
Max Traffic Rate 12600000 bps
Max Traffic Burst 16320 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 16320 bps
Scheduling Type BestEffort

I still have a SH1. No mention of requiring a SH2 on the LiveChat.
Any suggestions - do I have to wait 24 hours or will I need an SH2?

Blakey

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Same for me mine tried to download the firmware just after midnight

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

https://www.cableforum.co.uk/images/...2015/10/16.png

GU15

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

If only this was true. They've released the upgrades for everyone in a highly congested student area.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

My 200M is "ready to go", but I need an engineer visit to replace my old SH1.

So its going to have to wait now until November as I'm not around much in October.

I guess I need to upgrade my router & local network as well anyway, as its all 100M atm

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Weird. I'm given the option of a self install or getting an engineer to do the swap.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I wish I was.

There's just no way for me to be home during the week for the installation to happen, so I used the Live Chat feature to ask if they could just send the Superhub 2 out for a self-install.

They told me no, but they told me they could arrange for a weekend appointment.

They told me that 11/10/2015 (Sunday October 11th) was available, so I thought that sounded ok.

I just checked on the site and they've booked it for Wednesday November 11th - there aren't any appointments in October.

I'm very disappointed. The free upgrade has been a massive nuisance already. I've got to phone up when I get home to cancel the appointment in November, all because the computer won't let them just post the Superhub out to me.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I've upgraded to 200mb via myvirginmedia, has the 100>150 upgrade also started so I can downgrade?

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

https://www.cableforum.co.uk/images/...2015/10/15.png

Wirlessly via my ac56u

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Vivid | Virgin Media | 'Inspired' TV ad

https://www.youtube.com/watch?t=60&v=GeqyPOlsoKY

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Its good to note to people at this point also how speed testers can give false results.

I just run speedtest.net and got 119mb on Bristol and 125 on London

I ran Thinkbroadband and got 139mb.

Yet i downloaded the flightsim demo which i tend to use as a test file at over 27mb/s.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I have the SH1 so I am guessing I'll need the SH2 in order to get 200mb up and running? I thought the SH1 was able to do 300mb?

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Just downgraded from 200mb but only 100mb was available. Still £90 a year better off and when uplifted to 150mb im back were I started but a little richer :)

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Then it's been ordered incorrectly. My understanding is that anyone going to 200Mbps should have new kit if they don't have at least the SH2.

This is irrespective of whether the SH1 is technically capable of doing 200Mbps.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

fantastic! :rolleyes:

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Unfortunately we are not allowed to replace a sh1 with a sh2 on a service call it has to be like for like so I guess thats why this situation is happening.

IMO the superhub 1 cannot achieve 70meg on wifi so it shouldnt be used at all

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

For fault swaps without a retier I'd agree. However any retier order should include the appropriate kit replacement. If that isn't happening then the order on the system is wrong.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Hmm. I'll flag this back to colleagues on Monday then. 200Mbps on a SH1 should not happen.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

not true. although it is a pathetic router to have on higher tiers

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

OK, on 2.4ghz mode at 145mb it cannot achieve 70

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Myvirginmedia just updated and offered the 150mb upgrade. Win win :D

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I haven't been able to check my account (broken error screen) but somehow my bill is twice my usual. Lose, lose. :mad:

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Well I've just got off the phone to retentions, pretty happy! Went from £66 a month for 152/TV XL + second box/Unlimited phone down to £42 a month for 200Meg/TV XL/Standard phone and a £36 credit, though I opted for line rental saver as well.

Still saving quite a bit through the year, got my 200meg early (came through nearly instantly) and nothing of value was lost.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Did you speak to someone in the UK and will you get written confirmation?

Any tips for when i do it?

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Don't bother with customer services, go to the "Thinking of leaving us" options to go to retentions. Retentions get the best deals and can apply the biggest credits.

I didn't ******** about leaving, I just up front said I want to reduce my bill, here's what I don't care about (Phone, TV) and then after I got a decent (what I consider decent) deal, suggested the line rental saver.

I actually don't think the guy I spoke to was English, but he spoke good English so there was that. He actually made a mistake when he quoted me the original offer, there was a £3 a month difference hence the credit.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Thanks at some point i will phone up myself, not sure when though.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

You've been saying that for a wee while now. Find 10 mins and get it done :)

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Nobody can be that busy. It's not even like the VM landline is required to get in touch with VM. The 0800 number given will do.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Excuse me? Some people have more important things going on in their life right now to want the hassle of sorting out some poxy VM package... :rolleyes:

---------- Post added at 20:52 ---------- Previous post was at 20:51 ----------

Will do when the time is right no rush, besides i would like to get on my trial modem first incase that changes my speeds like last time. :)

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Dude you have thrown it this way so can I ask what it is thats so important that you cannot spare a few moments to call VM to reduce the cost of your considerably out of whack deal.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

No. honestly Thenry i did appreciate your advice before but my life is none of your business! lol

---------- Post added at 21:04 ---------- Previous post was at 21:03 ----------

Anyway back on topic please, i wonder when they will offer 70mbit and 150mbit for new customers.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Hmm my so called "speed boost" has changed from Feb-March 2016 to this now.

Your connection speed will increase from up to 100Mbps to up to 150Mbps. It's all thanks to DOCSIS® 3 - the magic in our cables.

Due to a technical glitch we can't tell you exactly when to expect your speed boost. We're fixing that now, so please check back later.

Any one else had this changed on them or in Area 21?

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I get where you're coming from. I value my time, literally. I go by my hourly rate and if something can be done for less than that, I'm prepared to pay it rather than do it myself. If it takes me 3 hours to do something that someone else will do for £50? I'm better off paying the professional.

However, it really didn't take long to change my package. Called up, waited on hold (in which case I just put it on speaker with the volume down low while I plodded about, actually replying on here I think), when I eventually got through the whole thing took me like 10mins, 15mins at a push - and that includes going through DPA, giving credit card details, etc.

Now I've worked out that I'll be saving, over 1 year, near enough £180. That's worth even an hour of my time. Even considering that you can just do it next month, that still works out at a loss of about £15 for every month you leave it. But hey, it's your time :)

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

...a few miles away and it's January 2016 to March 2016...

...speakiing of which, same postcode, but how did you get it?

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Crikey. We've got the same 152/TV XL and M phone and only the one TiVo box (to your two), and we pay £80 a month. We're not even in contract! I think it's time we gave them a ring! :shocked:

Our area is only scheduled for the uplift in February 2016 onwards.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I only had 1 tivo and 1 standard box, but as I never used the second box, I was happy to drop it. Just FYI.

My area is scheduled January-March for the uplift, too. Godspeed!

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I didn't do anything, just checked and it was there.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Just called to request my upgrade to 200Mb and was categorically told it wasn't yet available in Swansea. I told the advisor that I know of people in Swansea already on 200Mb, and that the postcode checker shows 200Mb being available to me if I was a new customer but he wasn't having any of it.

He then advised that the 200Mb advertised on the postcode checker isn't accurate as the service is advertised as up 200Mb, even though according to him 200Mb isn't even theoretically possible.

Couldn't make it up.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

im paying £48 for highest BB lowest TV and lowest phone, think it's time i rang retentions myself. Is there a direct number for them ?

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Thanks, i tried to change my package a few months ago. think it was 49 for xl BB xl TV and cant remember phone + a free tablet. But retentions wouldn't give me the deal.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I hate people who don't know what they are talking about and just bs you. If I were you I would ring retentions and complain and let them put it through for you.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Indeed mate.

The service is great when working, however I've had a couple of problems this last couple of months and the customer service has been absolutely diabolical.

I lost all services the other night, called tech support and they confirmed that 95% of my area was offline. They refused to raise a fault to networks and insisted on booking me an engineer. It took about 5 minutes of heated discussion to make the guy change his mind.

Not sure whether this is VM policy, or just shocking training for staff but either way it's really not acceptable.

I'm not tarring everybody with the ****** brush as I know there are some very good people working there, but it seems the likeliness of getting through to one of them gets more and more remote as the years go by.

I tried retentions today BTW and they're closed on a Sunday. How convinient...

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I know what you mean, I think it is first line which is the problem. When 100mbits first came out VM press team posted an news release on the PR webpage saying that Lincoln along with 10 other areas was enabled as of that day and I checked the postcode checker and it said it was available. I rang up for it and the person I spoke was adamant that it wasn't available and wouldn't be ready for months. I went back to the news release and luckily there was a name and email address at the bottom of the release so I sent the woman a very nice email explaining the problem and how frustrated I was at the mixed messages. She replied the following day apologising profusely and assured me it had all been fixed and that there was a communication error. I rang back straight away and low and behold, I had no probs being upgraded.
When I rang up in February for 152mbits I had the same problem with customer services so I just put the phone down and rang retentions and they put it through straight away.

I think the moral of the story is that it all depends who you get through to. There some people who care about what they do and are in position to do things and there are other people who couldn't give a **** and think they get paid to ******** people and get them off the phone.

In defence of the dude above though, I am pretty sure 1st line can't raise an issue with networks directly even if they can see 95% of the modems are offline as you stated. They are only able to book tech visits and VM have an automated system in place which flags a huge number of visits to one area, somebody non-1st line looks at it and realises there is an area and then sends it to networks. So he was actually helping by booking a tech because the more visits he books the more likely it is that the fault will be picked up.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

For a communications company, communication has never been a VM strong point to be fair.

I worked there for a few years ~10 years ago and remember one morning there was about 1000 calls in the queue, it turned out nobody thought to let people know when the TV channel numbers were changing. :)

Wasn't having a go at the guy the other night so much, more the stupid rules in place staff are forced to follow. He even told me at the time he wasn't allowed to raise a multiple customer fault, even though it clearly was. My major gripe at the time was that it was at about 1am in the morning and I urgently needed my work VPN working for the morning. Waiting until 9am, when others started noticing the problem to get the issue raised was a completely unsatisfactory outcome in my opinion.

As it happens, service returned within about an hour so think the outage might have been planned, bringing me back to sub standard communication. Don't start me off on the IVR system either!

As far as I'm concerned the automated fault raising should be there as a safety net only, if an agent diagnoses a multiple user affecting issue then that should be escalated immediately. At least that's what I used to do.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Guys, sorry if this has been asked, but wasn't it meant to be a double speed upgrade or have I been imagining it???

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

That is what forums had been reporting, but VM never said that, so it is 70,150 and 200.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

1st Line can't see if other modems are offline, so for them to know this, a fault ticket must have already been raised. In this case, they should have just logged the fault against the open ticket.

However, I am mindful that we only have one side of the story. Perhaps there was some other reason that the agent believed a technician was required, despite the open outage.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

There was no open fault, I called within 5 minutes of the modem erroring at about 1am. It was also affecting a very small number of people, 29 devices if I recall correctly but virtually all were offline. Maybe he wasn't a level 1, just an idea.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Spoke with retentions just now, 200Mb all sorted.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I think I broke the upgrade option on my virgin media. I upgraded to 200mb via it then a day or 2 after it activated I didn't really need so downgraded to 100mb and the option to upgrade on my virgin media appeared again to go to 150. I ordered this 2 days ago and the speed didn't change but today it cut me off and the configuration page is saying access denied :(

Customer service can't seem to activate it again either so gotta wait for a tech.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

Think you need to make your mind up what speed you want, because you've confused me (as well as VM....).

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I had one today when I done the upgrade the modem didn't lock back on, Everytime I pressed hit on the PDA it said hit failed, had to end up swapping the hub to get a new MAC

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I had 152mb but wanted to downgrade to 150mb and to pocket the £90 in savings over the year.

The modern is showing t6 time outs and "REG RSP not received" it looks like it's going round in circles and losing sync.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I asked this earlier, but I think I might have been given the wrong answer.

I am currently on 100 Mb using a Superhub 1. When I get the upgrade to 150 Mb (currently shown as November) will I get sent a Superhub 2 or 2ac?

I was told earlier on this forum that I don't need a Superhub 2, but a mate that has just had the increase from 100 to 150 got sent a Superhub 2. So will I get one also? Or does this vary by area or something?

Many thanks.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

You might just keep the superhub 1

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

yeah, I got a shub2 for 150mbits (they insisted) but I think they have changed their mind again and it is only mandatory for 200mbits atm. Shub1 is perfectly fine for a wired connection but it is the wireless they are worried about.

Re: Virgin Media 70, 150 & 200 Mb Upgrades
 

I had a SH2 (non-AC) installed the other day for the 150mbit upgrade