Re: R36 Firmware Beta Test (was R35)
 

recommended you dont, it kills wireless speed

Re: R36 Firmware Beta Test (was R35)
 

You mean it improves wireless speed drastically

---------- Post added at 14:16 ---------- Previous post was at 14:16 ----------

(Well it's supposed to. Whether the Superhub does what it's supposed to is subject to another debate)

Re: R36 Firmware Beta Test (was R35)
 

I can't even get into my SuperHub won't load up.

Re: R36 Firmware Beta Test (was R35)
 

they got 30mbit listed twice.

I am on the uplifted bottom tier so 30mbit.

Am I right this is 3 weeks away?

Re: R36 Firmware Beta Test (was R35)
 

had same problem after the new firmware
you need to type fresh 192.168.0.1

Re: R36 Firmware Beta Test (was R35)
 

Nope, not with the superhub, seems to limit wireless speeds to 2 or 3 mbit

Re: R36 Firmware Beta Test (was R35)
 

Nice. The exact opposite of what it's supposed to do

Re: R36 Firmware Beta Test (was R35)
 

Is this about to turn into a willy waving contest :LOL:

Re: R36 Firmware Beta Test (was R35)
 

like OBSS

Re: R36 Firmware Beta Test (was R35)
 

Since I run the Shub in 5Ghz mode (so no G devices to dodge), and there are no other 5Ghz networks in the area either, I have enabled greenfield mode and disabled (unticked) OBSS.

So, are you saying I've set things wrongly due to the Shub being a bit of an oddball router? :rolleyes:

Could you advise directly on how the Shub reacts to these two new settings, and so how we should be setting them, please?

Ta mate. :D

Re: R36 Firmware Beta Test (was R35)
 

Got the new firmware, but can't seem to get any connection info. Im running it in modem mode but the advanced setting button is greyed out, does that mean you can't see connection info when in modem mode?

Re: R36 Firmware Beta Test (was R35)
 

top right hand corner on the login page. logout first.

Re: R36 Firmware Beta Test (was R35)
 

LOL so logical that you cant see it logged in...thanks for letting me know. Think I remember reading it now from when you guys where trialling it but guess it never stuck in my poor old brain.

Noticed its still classed as beta too.
Boot Code Version 2.3.0beta7

Always good to roll out beta to the masses :P

Re: R36 Firmware Beta Test (was R35)
 

well id rather see it rolled out as a beta than them call it a final release with all the bugs its got

Re: R36 Firmware Beta Test (was R35)
 

They did the same with Tivo and released a Release Candiate rather than a final version.

Re: R36 Firmware Beta Test (was R35)
 

here my graph
http://www.cableforum.co.uk/board/35...-post1897.html
11am i reboot modem by my self and update came then router reboot it self once the firmware applied
SH at modem mode + draytek 2920n
No password change so... no reset
As you see with graph it carry on the monitor be as before
Jitter 0 all morning
After 6pm, having more time i decided to do a master reset to help if is any bug
Note after reset 6pm the blue,jitter gone up.Ok i know is not lot but here my point
jitter now is varrying from 1-3 all evening and till now morning while with firmware r30 was 0-1ms
I have reboot router/SH,done power cycle,nothing(all down/up channels stay locked at the same channels and MHZ as r30)
Any one notice any difference for better in the new firmware?
Will report at VM forums
Thanks

Re: R36 Firmware Beta Test (was R35)
 

Firmware Update applied @3pm yesterday..Update seams to have made a difference to latency...my connection always was stable but now looking @ the graph bellow it seams to have leveled out quite a bit....so far so good :)
.
.
.
.
.
.
http://www.thinkbroadband.com/ping/s...14-07-2012.png

Re: R36 Firmware Beta Test (was R35)
 

It's stupid you can't now access advanced settings if you got SuperHub in modem only mode. :(

Re: R36 Firmware Beta Test (was R35)
 

why do you need advanced settings in modem mode? connection are on the login page, you don't need to even log in

Re: R36 Firmware Beta Test (was R35)
 

but in the advance settings that was available with r30, was only SH status,connection info,change password and event log
http://www.cableforum.co.uk/board/35446137-post348.html

are still all present with r36 but in 2 different sections
top right via router status tab (you must not log in)
then when log in is the SH status in the middle
.....and here is the downside...must log in / log out to see them

But i guess coming an engineer out is better ... as for the status tab not log in and passwords needs, so he/she can access easy the modem power levels

Re: R36 Firmware Beta Test (was R35)
 

Had R36 since am Friday the 13th. What a vast improvement. No drop outs, and a vast increase in wireless range, and wireless speed. Credit were its due. Thumbs up Virgin.
One very happy customer.

Re: R36 Firmware Beta Test (was R35)
 

Got new f/w today... don't like it... my wifi n speed has dropped from 300Mbps to 130Mbps!!!!

I also am now unable to add a reserved IP address in the dhcp server if it is connected to the network (thank fook my phone is wifi!)

It totally wiped my settings when it updated (thanks for wiping out all my port forwarding!)

And I've just notest it thinks I've downloaded 3GB in the last hour!!!! All I have running other than my AV is firefox!!! It better not reduce my speed!

Not happy with it.... no doubt I'll find more!

HOW DO I DOWNGRADE IT????

Re: R36 Firmware Beta Test (was R35)
 

That's what it was supposed to be the whole time.
You don't.

Re: R36 Firmware Beta Test (was R35)
 

set wifi back to 300 but untick OBSS

Re: R36 Firmware Beta Test (was R35)
 

I had set it back but at the time OBSS was ghosted not this time logging in thank you I'm back to 300Mbps but I still don't like it...... I've apparently downloaded 9.5GB now!!!!

I'm running a clean install of Win7 with Kaspersky IS and just firefox!! how the fook have downloaded 6GB in just over an hour with that setup!

Again....

Thank You thenry

Re: R36 Firmware Beta Test (was R35)
 

double check whats connected to your SuperHub within the web interface even if you know then dig deeper on the machine(s) connected. look up active connections

Re: R36 Firmware Beta Test (was R35)
 

The data counter is bugged in R36 it lies...

Re: R36 Firmware Beta Test (was R35)
 

why they just dont go to netgear get one good firmware from them?

I turn not be happy too, even with modem mode

I am in an area with many VM users around me and most of times my area is congested,even if lately had some good monitor graphs
with r30 had the chance to get an other channel after a reset
have reset the r36 more than 30 times ... nothing

Now I have stuck to congested channel and is nothing i can do
Olympics is soon and i bet here in london will be the most jitter

If happens and is not much i can do by changing a simple channel Maybe is a change to downgrade the service from £100 ... will save me at least half of that money, just to keep M TV and weekends calls

Re: R36 Firmware Beta Test (was R35)
 

It's up to virgin to manage congestion not users

Re: R36 Firmware Beta Test (was R35)
 

Yes you can you must be doing something wrong - read the help on it. This is one area of the firmware they have now got right.

Re: R36 Firmware Beta Test (was R35)
 

It is VM fudging the figuresso they can stm your ass after 10 seconds :)

Re: R36 Firmware Beta Test (was R35)
 

Thanks for reply
Of course but sometimes is useful for everyone to provide any tool or an option for some cases
Ex-ntl use to have it free in their option of the modem
http://homepage.ntlworld.com/robin.d...surfboard.html
and VM to R30 still was available even by reset
i take it as they want us not have any control atoll but i have make an enquiry at VM forums so lets see what they will say

---------- Post added at 14:54 ---------- Previous post was at 14:50 ----------

I am guessing this is the right place to post it, from VM forum
http://community.virginmedia.com/t5/...-p/1317133#M81

Re: R36 Firmware Beta Test (was R35)
 

Restoring to factory defaults still works for me on R36 to change channels.

Infact, recently, just taking the power lead out for a second and popping it back in has been resulting in me changing channels, the functionality of it is definately still there.

Re: R36 Firmware Beta Test (was R35)
 

Thank you for reporting, maybe something in my area

Re: R36 Firmware Beta Test (was R35)
 

Just this windows box, my 360 is off at the mo.... and has been off for about 3 days now.

My server & other systems are on there way down from scotland at the mo so no other devices.

Oh and my phone has wifi off at the mo.

---------- Post added at 20:56 ---------- Previous post was at 20:50 ----------

Er.... Sorry mate, I'm not a retard.
It States

So.... No they do NOT have it right!!

Re: R36 Firmware Beta Test (was R35)
 

theres a bug in the usage counter. i didnt realize there was one. ignore it mate

Re: R36 Firmware Beta Test (was R35)
 

In that case you must be very unlucky as I set all mine up just fine. Only one issue - it doesn't retain a name which I set. Note the 4 reserved IPs in my lease table - I had no problems at all setting them up.

As I said - read the help.

Re: R36 Firmware Beta Test (was R35)
 

Someone explain all of this channel (ID?) hopping and switching stuff? Is this where you basically reboot and pick up a new IP and/or a new port/area of your local network? Does it go to a different UBR/Cabinet or something or does it literally mean say channel 99 of 1000 and each channel can be more or less congested?

Also, what number of channels out of the possible 8 should be "locked" and also on upstream? I have 6 of 8 on down, and 1 on upload. I am on 50mb XXL and my router (in normal router mode) reports the below stats. Is all ok and power levels ok? I do get some jitter at times and the latency graphs from the TBB monitor aren't the best but connection seems fine otherwise.

Re: R36 Firmware Beta Test (was R35)
 

Channel hopping is exactly the way it sounds. Restoring the hub to factory defaults makes it search through the list of available channels, and (the way it should work) you should be put onto the least congested one, though that isn't usually the case, it takes multiple reboots usually. BTW, this only refers to upstream, because all the channels that are available to you on the downstream are usually bonded. Each area has a different amount of channels, which is why some people are on 6 7 or 8, some may still be on 4 or 5.

The reason there is only 1 upstream channel is because upstream isn't yet bonded, hence the channel hopping to find the least congested channel. An area will usually have at least two channels.

Channel ID's are just ID's, they aren't an indication to how many channels are available to you.

Your IP and route through the network remains the same, it's just the channel which serves bandwidth which is different. There are differing amounts of users on each channel available to you, so one can be more congested than another.

Power level wise, you are fine, though you are on the upper end of fine. Any higher than +7 dBmV on the downstream and that's classed as out of spec.

Re: R36 Firmware Beta Test (was R35)
 

big bug in data monitor in main router login page click link and router restarts

Re: R36 Firmware Beta Test (was R35)
 

Very informative and helpful post. Thankyou kindly. Rep given.

So to extend my understanding of this, can you tell me what "bonded" actually means? I assume when the downstream channels are "bonded" this means they are locked permanently during installation by said engineer to ones superhub? Where as upload channel as you say is possible to change to different ones. Why is the upload not bonded? Why do we have more than one channel for download at all? Do we need them? What does additional channels do? Why also only one for upload? Are they looking to improve the upload by adding channels?

Finally, is there anywhere else I can read about what all of the signal to noise ratio, power levels and modulation stuff all mean? Not that I can affect it, just interested really.

Thanks a lot

Re: R36 Firmware Beta Test (was R35)
 

Try this posting. I've found it interesting to say the least!

http://community.virginmedia.com/t5/...ER/td-p/148068

Re: R36 Firmware Beta Test (was R35)
 

One thing I've noticed with my Shub is that it needs rebooting every few days to get the performance back and allow all wireless devices to continue connecting properly.

Please tell me that the new firmware has the ability to schedule reboots...?

Re: R36 Firmware Beta Test (was R35)
 

It just means that your data packets can arrive on any of the channels you see in your modem stats. The engineer fixes nothing - the hub negotiates the connection (ie which channels will be used) each time it reboots.

A single downstream channel can provide 50Mbps but that is shared with all the other users in your local area (probably > 200 users) so to get any sort of performance multiple channels are essential. Upstream bonding is needed and will be coming. Eventually. An upstream channel can only deliver 18Mbps.

Seph wrote some good stuff here - http://community.virginmedia.com/t5/...ER/td-p/148068

---------- Post added at 09:30 ---------- Previous post was at 09:25 ----------

It doesn't.

You may find that you don't need to reboot of course which is what you should really be hoping for. I don't need to reboot R36 but I only use WiFi for phones and tablets so ymmv.

Re: R36 Firmware Beta Test (was R35)
 

Good point. It's mainly phones and tablets that stop connecting, so hopefully it will be more reliable once I get the upgrade

Re: R36 Firmware Beta Test (was R35)
 

I did have one really strange problem after powering down the hub for a while then back on. My phone was showing connected and an app I have on it was showing the normal IP but there was no internet. I checked the hub and it was showing the phone connected but in a totally different private address range - I use default 192.168 and the phone was showing as a 10.n.n.n address. After a bit of fiddling around with the phone it was OK but the hub was still showing the 10. IP. Eventually the hub showed the correct IP again. I tried to recreate it but had no issues the next time.
Attachment 23655

In the main R36 has been OK for me but TBH the only issues I had with the Superhub before (back on R25 iirc) were the abysmal wifi range and the fact that any sizeable network transfer using WiFi (especially in 300 mode) would simply hang the thing. I haven't given the WiFi any serious bashing on R36 but others seem to think it's OK now.

Re: R36 Firmware Beta Test (was R35)
 

Hi bunglehaze,

I have managed to set a repeater of the "superhub" by using an Edimax BR-6428NS router ( http://www.novatech.co.uk/products/n...br-6428ns.html )
In all the fairness - I have tried several others, claiming they support universal repeating option, but I had no luck with them.
The Edimax works like a charm and extends the network to the range where my old netgear did ( at G band ) and where the "superhub" firm. R30 cannot get ( same channel, G band )!?!?!
However, there is no much use for multimedia purposes via the wireless as the superhub drops the wifi 3-4 times an hour ( at least ) so, watching live TV is just pointless.
Waiting to see how the R36 will behave and then will have a final verdict on Virgin. :dunce:

---------- Post added at 11:21 ---------- Previous post was at 11:07 ----------

Sure......, as long as VM are running just one C class network ...... :cool:
But they are not.......... so .......

Re: R36 Firmware Beta Test (was R35)
 

That's why I put 3) there.

Re: R36 Firmware Beta Test (was R35)
 

.......

Oh Guess What?

I DID EXACTLY WHAT IT SAID IN THE HELP!!!!!!

And ... As I said..... I'm not a retard!!

Don't assume because something is working for you that it works for everyone!!!!

Re: R36 Firmware Beta Test (was R35)
 

So I got my R36 just come down and apply to my router. I was on 50mb XXL and at about 3pm my router rebooted itself of its own accord and after about 5 minutes it came back up with a) R36 firmware and b) upgrade to 100mb. I had an engineer install today for my new contract including TIVO box and he said the new phone and internet package would apply by itself later. Appears it has done so.

I noticed that it came back up 100% keeping all my setting intact. I did not have to change anything except re-enable the DMZ so that my thinkbroadband monitor continues to work. It disabled this and is now not called "respond to ping on wan port" but simply enable/disable DMZ.
I also had to re-set the wireless channel to be my chosen one as it set itself to AUTO and enabled OBSS although also greyed it out so not sure this was applied.

I have noticed serveral other things with the new firmware.

- When I go to set the user interface timeout to be more than 300 seconds (5 minutes) which is now possible with this firmware - and an excellent addition might I add - it complains that the admin password (set on the same page above this option) must contrain only numbers and letters. However, it is still allowing me to logon to the superhub interface with my old complex password with various characters including special. I'm not sure why they have made the password requirements be LESS complex.

- There is now an ability to have 2 additional guest wireless networks? The previous firmware I thought only allowed one, not that this matters. Just an observation. I do not use this.

- The security section has now been split into different section headings, although the amount of selectable features remains the same. The only difference is that the "Firewall features" can not only be turned on, but a level selected, i.e. LOW, MEDIUM, HIGH. I have left this turned off from previously ages ago when a lot of us had problems with youtube and stuttering with it turned on.

- Ability to reboot the device from within the menu in addition to restore to factory defaults.

- Network, firewall and parental logging and download counter looks improved, and the ability to send smtp emails on logs/events, although I can't remember how much of this you could do before. It looks like it might be better, but reading this thread it appears some of the logging is broke, especially the download counter?



As for any noticable improvemebnt in latency/jitter graphs using thinkbroadband monitor, only time will tell. At the moment it appears the same despite the double wammy of R36 AND 100mb. Reading above, it seems channel hopping to a different upstream ID is likely to make the most difference which is a shame. When mine all came back online, I got the exact same upstream channel ID. Nothing really changed.

I will leave it for a few days, then try hopping to a different channel as a test.

Re: R36 Firmware Beta Test (was R35)
 

Strangely enough nobody in the beta trial reported any problems with this.

Re: R36 Firmware Beta Test (was R35)
 

Any chance of getting an option to change DNS servers? I really would like to go back to using OpenDNS without the need of setting each device individually...

Re: R36 Firmware Beta Test (was R35)
 

I don't use a SH, but one of the posters over at the VM Help Forums, said he was able to do this by setting the SH WAN IP as static and this allowed him to input different DNS Server IP addresses. ??

Re: R36 Firmware Beta Test (was R35)
 

can't see it happening dude, VM are all about control and they want you to use their own DNS servers. I would love to see the numbers on the amount of data which goes across (and potentially outside the) network for DNS requests.

Re: R36 Firmware Beta Test (was R35)
 

i losed complete internet access at 4am this morning ready and top light where constant flashing aswell as tivo light

Re: R36 Firmware Beta Test (was R35)
 

I lost it at 8:30 ish last night.. came back at around 10 this morning.

On a side note, is it now worth moving to superhub over the vmng300?

Re: R36 Firmware Beta Test (was R35)
 

My 50xxl just got the update

Re: R36 Firmware Beta Test (was R35)
 

i thought you had the VMNG300

Re: R36 Firmware Beta Test (was R35)
 

Not in a zillion years

Re: R36 Firmware Beta Test (was R35)
 

That's my xl60 :)

Re: R36 Firmware Beta Test (was R35)
 

WHAT! http://www.freesmileys.org/smileys/s...shocked025.gif

Re: R36 Firmware Beta Test (was R35)
 

how do i find my connection information now?? with power levels etc?

Re: R36 Firmware Beta Test (was R35)
 

web interface login page > top right corner

Re: R36 Firmware Beta Test (was R35)
 

You don't even have to bother logging in now, which is nice.

Re: R36 Firmware Beta Test (was R35)
 

What's not nice is that the all-important FEC (Pre/Post RS Errors) are not displayed in modem mode. How crass is that?

Re: R36 Firmware Beta Test (was R35)
 

:erm: Because they aren't very clever? Just a guess :D

Re: R36 Firmware Beta Test (was R35)
 

No point - they've admitted that they are a pile of brown stuff anyway...

Beta forum if you have access - http://community.virginmedia.com/t5/...s/td-p/1308361

Re: R36 Firmware Beta Test (was R35)
 

Pulled R36 on a reboot this morning, I'm on L30mb.

No real issues as yet aside from signal strength seems to be a little worse in rooms at the extremity of its reach.
Download speed seems to be ok although there seems to be more fluctuation, ie: On R30 I used to get a solid 3800Kbps +- 150 now its between 3400 & 3800, mind you that was at 8am so there might be outside influences.
Other than that jobs a goodun.

Re: R36 Firmware Beta Test (was R35)
 

Actually better than R30 not a lot but still for me an improvement!

http://www.pingtest.net/result/66642824.png

https://www.cableforum.co.uk/images/...2012/07/35.png

Re: R36 Firmware Beta Test (was R35)
 

Sorry a really stupid question.

I am on XL so thought i would get the new firmware this week, despite turning the hub on and off again i am not getting the update.

Re: R36 Firmware Beta Test (was R35)
 

pinhole reset

Re: R36 Firmware Beta Test (was R35)
 

Ta

Will it reset everything to default ?

Re: R36 Firmware Beta Test (was R35)
 

pinhole reset will yeah

Re: R36 Firmware Beta Test (was R35)
 

Mmm ok.

Why is it some need a pin hole reset and others don't ?

Re: R36 Firmware Beta Test (was R35)
 

I didn't need to pinhole reset. I just turned the power off, wait a couple of minutes and then on again and it was R36.

Re: R36 Firmware Beta Test (was R35)
 

Thats what confuses me, i'd rather not reset it to default, maybe i am not leaving it turned off long enough.

Re: R36 Firmware Beta Test (was R35)
 

What speed are you On?

Re: R36 Firmware Beta Test (was R35)
 

XL (currently 30mb)

Tried pin hole reset - no luck.

I am sure the post in this thread said XL customers were this week.

Re: R36 Firmware Beta Test (was R35)
 

This week isn't over yet

Re: R36 Firmware Beta Test (was R35)
 

Maybe I was being optimistic :-0

Re: R36 Firmware Beta Test (was R35)
 

xl20 and 60 have it not xl30

Re: R36 Firmware Beta Test (was R35)
 

This was posted on 12 July :

"Starting tommorrow morning customers on our M20, M+, 100 and XXL 100 tiers will be able to update to the new firmware by rebooting their Super Hub. This will be followed by updates the following week for XL, XXL, L30 and XL60 customers and the week after that for L and 30Mb customers. You can check which tier you're on by logging into my.virginmedia.com"

I have logged into my virgin and i am on broadband XL.

Re: R36 Firmware Beta Test (was R35)
 

Your on xl30

Re: R36 Firmware Beta Test (was R35)
 

It says XL in my virgin media, no mention of XL30. Its confusing because of the naming conventions.

Re: R36 Firmware Beta Test (was R35)
 

Welcome to Virgin media.

Re: R36 Firmware Beta Test (was R35)
 

Not the point, Kwikkie. When it does work properly it should be available in Modem Mode.

Anyway, I've put the wretched thing into router mode with just the Airport Extreme router attached and wirelss off, of course.

I tel you what I have noticed in the short time I've been on R36: JITTER in router mode at quiet times is lsslightly but consistently lower than in modem mode.

Re: R36 Firmware Beta Test (was R35)
 

Good point... same here
was thinking is some wrong with my SH
modem mode is more jittery
Hope will be better the modem mode next time and with more detailed stats

Re: R36 Firmware Beta Test (was R35)
 

https://www.cableforum.co.uk/images/...2012/07/33.png

:)

[img]Download Failed (1)[/img]

Re: R36 Firmware Beta Test (was R35)
 

:LOL:

---------- Post added at 08:56 ---------- Previous post was at 08:52 ----------

I suspect that the next bug ridden and garish piece of tat will be in service before they ever get all the Superhub bugs ironed out. Of course whether they replace the million+ Superhubs they've foisted on their customers quickly is very questionable but any new CPE will see an end to Superhub firmware upgrades for sure.

Re: R36 Firmware Beta Test (was R35)
 

Mon General will like what you just said, Kwikkie.

Re: R36 Firmware Beta Test (was R35)
 

I doubt it - isn't he hoping for a firmware update for his VMNG300 to support upstream bonding?

My assumption is that there will only be firmware updates for currently supplied kit and any problems with older kit will just mean it gets replaced with whatever is then current.

Re: R36 Firmware Beta Test (was R35)
 

The VMNG300 supports up to 4 upstream channels.

Re: R36 Firmware Beta Test (was R35)
 

Ignition did say they were working on a firmware update to fix issues with its upstream bonding. Probably because VM have decided to use a non standard method to cut corners (speculation).

Re: R36 Firmware Beta Test (was R35)
 

How with R36 do you tell the service speed for which it is configured i.e 50meg, 100meg?

Re: R36 Firmware Beta Test (was R35)
 

for faster access you don't need to log in and you just you going to "router status" top right is a dark grey tab , then look at main window for "Operation Configuration"

Re: R36 Firmware Beta Test (was R35)
 

Ah found it. :tu:

Re: R36 Firmware Beta Test (was R35)
 

Tell me about it, guess i'll just wait until it updates by itself :dozey:

Re: R36 Firmware Beta Test (was R35)
 

So before R36 I had my set-up as the following:

[Superhub] --> [Dir-615] --> [Wireless Clients]
|
|
∨
[Wired Clients]

But now after it, I have found that I have been able to remove the DIR-615 from my setup, and leave the Superhub to deal with wireless. It seems that the power output has greatly increased, as before it wouldn't reach the next bedroom, but now I'm typing this from outside!

Re: R36 Firmware Beta Test (was R35)
 

Whaty about the "next bedroom"??

Re: R36 Firmware Beta Test (was R35)
 

Just looking through this and seeing about the difference between router and modem mode: Can I then, turn router mode back on, disable wireless, run a cable from the SH to my RT56U which will then handle all the wireless transactions?

The reason I ask is that my placement for the SH is such that all my wired connections are routed to that position but I want to move my wireless router to a different location, my current thinking was that I would have to use modem mode and then run multiple new cables back and add a gateway - if router mode and my own router handling wifi will do the same job I will not need any new equipment.

If that is a go, any advice on the best way to get everything working properly?