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-   -   SD : TV price rises (https://www.cableforum.uk/board/showthread.php?t=33685160)

Joedm45 13-02-2012 00:42
Re: TV price rises
 
It's always worth reassessing your needs when it comes to services you spend your hard earned money on, especially in this economic climate.

In my case I don't want to cancel my landline as my elderly parents are technophobes when it comes to mobiles so I don't think it's fair on them to ring mine from their landline and it costing them a fortune when they want a chat.

On a side note for those that are cancelling their landlines. I hope you're not intending on applying for credit eg. Store credit, loans etc. As sometimes you need to provide a permanent contact number. Well, I know it was a big no no when I used to sell credit a few years ago and if anything it's a lot tighter now

dazed&confused 13-02-2012 11:00
Re: TV price rises
 
Thanks DF for all the help and information you have given us.
I wish you the very best of luck for the future.
Virgin must be raving bonkers to let you go.

Digital Fanatic 13-02-2012 12:26
Re: TV price rises
 
Quote:
Originally Posted by dazed&confused (Post 35381035)
Thanks DF for all the help and information you have given us.
I wish you the very best of luck for the future.
Virgin must be raving bonkers to let you go.
Cheers :)

Peter_ 13-02-2012 12:49
Re: TV price rises
 
Quote:
Originally Posted by Joedm45 (Post 35380946)
It's always worth reassessing your needs when it comes to services you spend your hard earned money on, especially in this economic climate.

In my case I don't want to cancel my landline as my elderly parents are technophobes when it comes to mobiles so I don't think it's fair on them to ring mine from their landline and it costing them a fortune when they want a chat.

On a side note for those that are cancelling their landlines. I hope you're not intending on applying for credit eg. Store credit, loans etc. As sometimes you need to provide a permanent contact number. Well, I know it was a big no no when I used to sell credit a few years ago and if anything it's a lot tighter now
Which is why most applications now have the option of either number because many people are now only using mobiles as they prefer not to have a landline so the rules had to change.

They now ask for other proof of id such as utility bills and photo id such a driving licenses and passports.

andy_m 13-02-2012 13:00
Re: TV price rises
 
I have been reassessing my own package and hit upon the same point-I rarely use my land line because I've got such a good deal on my mobile (Virgin). In fact, most of my land line use is my mother, who provides most of our child care while we're at work. I could easily do without a land line, but I do think the least I can do is allow my mum the use of a phone so I'll be sticking with it. Then I got to thinking about why I moved to Virgin in the first place. Mainly it was irritation at having to pay for very frequent call outs to Sky who seemed incapable of providing me with equipment that wouldn't break down, and the appalling broadband speeds available from my Bt exchange.

The call out issue remains in Virgin's favour, and Bt only yesterday estimated a speed of 3 mb, accurate to 1 or 2 mb (!), and there are no plans for infinity in my area yet.

I'll probably offset some of the price rise, which I still haven't had confirmation of by the way, by reducing my broadband from 30 to 10, which will soon become 20 but apart from that Virgin are still the only company providing me with exactly what I want from both TV and broadband so I don't really have a choice to make.

GrimUpNorth 13-02-2012 14:13
Re: TV price rises
 
Quote:
Originally Posted by dazed&confused (Post 35381035)
Thanks DF for all the help and information you have given us.
I wish you the very best of luck for the future.
Virgin must be raving bonkers to let you go.
Will second that, spoke to a guy in Liverpool this morning, he couldn't have done more or been more helpful - he needed to speak to second line, but due to the long queue he called me back as promised. Must admit in Telewest days it was always good to get a scouser accent as you knew they would normally sort things out (but being born in Birkenhead maybe I'm not as unbiased as I could be :)).

Anyway food luck DF and others, and maybe one day you'll be able to tell us what you think/feel without looking over your shoulder :D

Cheers

Grim

Simon G 13-02-2012 14:34
Re: TV price rises
 
I know TV and Broadband can now be cancelled in the minimum contract period due to package increases, but does the increase in call charges / change in connection charge, give me the right to cancel the phone service aswell?

BenMcr 13-02-2012 14:40
Re: TV price rises
 
Quote:
Originally Posted by Simon G (Post 35381238)
I know TV and Broadband can now be cancelled in the minimum contract period due to package increases, but does the increase in call charges / change in connection charge, give me the right to cancel the phone service aswell?
As far as I know, no it doesn't, however only Customer Relations would be able to give you an official answer as to what they are prepared to do for you

southlad 13-02-2012 14:43
Re: TV price rises
 
Quote:
Originally Posted by Simon G (Post 35381238)
I know TV and Broadband can now be cancelled in the minimum contract period due to package increases, but does the increase in call charges / change in connection charge, give me the right to cancel the phone service aswell?
Yes you can cancel. This is stated on the vm website where it details the phone price rises but I also called CS who confirmed this to be true.

paultrademark 13-02-2012 14:55
Re: TV price rises
 
Yes you can cancel all 3 services as all 3 have been affected by the price rises. This was confirmed to me by a VM CS manager around 10 days ago.

Digital Fanatic 13-02-2012 21:08
Re: TV price rises
 
Quote:
Originally Posted by GrimUpNorth (Post 35381211)
Will second that, spoke to a guy in Liverpool this morning, he couldn't have done more or been more helpful - he needed to speak to second line, but due to the long queue he called me back as promised. Must admit in Telewest days it was always good to get a scouser accent as you knew they would normally sort things out (but being born in Birkenhead maybe I'm not as unbiased as I could be :)).

Anyway food luck DF and others, and maybe one day you'll be able to tell us what you think/feel without looking over your shoulder :D

Cheers

Grim
Cheers :)

Media Boy UK 13-02-2012 21:14
Re: TV price rises
 
Quote:
Originally Posted by Digital Fanatic (Post 35381469)
Cheers :)
On behalf of all the viewers you have help over the years - the big thank you.

But I can work out:

Why is Virgin puting their price up when they are leting people go???:confused:

BenMcr 13-02-2012 21:17
Re: TV price rises
 
Quote:
Originally Posted by Media Boy (Post 35381477)
Why is Virgin puting their price up when they are leting people go???:confused:
Without trying to turn this into too much of an argument, overall they aren't letting people go. Although Liverpool is going, I believe around the same number of people will be recruited at Swansea

denphone 13-02-2012 21:21
Re: TV price rises
 
Quote:
Originally Posted by BenMcr (Post 35381480)
Without trying to turn this into too much of an argument, overall they aren't letting people go. Although Liverpool is going, I believe around the same number of people will be recruited at Swansea
On lesser wages and different contract conditions l gather.

Digital Fanatic 13-02-2012 21:24
Re: TV price rises
 
Quote:
Originally Posted by BenMcr (Post 35381480)
Without trying to turn this into too much of an argument, overall they aren't letting people go. Although Liverpool is going, I believe around the same number of people will be recruited at Swansea
Yes, Swansea is taking on faults staff and will probably have about the same amount as Liverpool/Swansea had previously.

Manchester is taking staff on after the closure of the old Virgin Mobile site in Trowbridge.

---------- Post added at 20:23 ---------- Previous post was at 20:22 ----------

Quote:
Originally Posted by Media Boy (Post 35381477)
On behalf of all the viewers you have help over the years - the big thank you.

But I can work out:

Why is Virgin puting their price up when they are leting people go???:confused:
Thanks MB :)

---------- Post added at 20:24 ---------- Previous post was at 20:23 ----------

Quote:
Originally Posted by denphone (Post 35381483)
On lesser wages and different contract conditions l gather.
No, they will actually be on better wages than IBM paid the Liverpool staff.

Media Boy UK 13-02-2012 21:24
Re: TV price rises
 
Quote:
Originally Posted by BenMcr (Post 35381480)
Without trying to turn this into too much of an argument, overall they aren't letting people go. Although Liverpool is going, I believe around the same number of people will be recruited at Swansea
Am I right in think Virgin Media own the offices in Swansea???

But the office in Liverpool that closing Virgin do not own it.

Digital Fanatic 13-02-2012 21:25
Re: TV price rises
 
Quote:
Originally Posted by Media Boy (Post 35381491)
Am I right in think Virgin Media own the offices in Swansea???

But the office in Liverpool that closing Virgin do not own it.
That's correct. The closure of Liverpool is just a cost saving exercise for VM. The Swansea site was under used and Liverpool was expensive.

denphone 13-02-2012 21:26
Re: TV price rises
 
Quote:
Originally Posted by Digital Fanatic (Post 35381486)
Yes, Swansea is taking on faults staff and will probably have about the same amount as Liverpool/Swansea had previously.

Manchester is taking staff on after the closure of the old Virgin Mobile site in Trowbridge.

---------- Post added at 20:23 ---------- Previous post was at 20:22 ----------



Thanks MB :)

---------- Post added at 20:24 ---------- Previous post was at 20:23 ----------



No, they will actually be on better wages than IBM paid the Liverpool staff.
How come IBM paid the Liverpool staff.:confused:

Digital Fanatic 13-02-2012 21:31
Re: TV price rises
 
Quote:
Originally Posted by denphone (Post 35381494)
How come IBM paid the Liverpool staff.:confused:
The site was outsourced to them.

denphone 13-02-2012 21:32
Re: TV price rises
 
Quote:
Originally Posted by Digital Fanatic (Post 35381497)
The site was outsourced to them.
Thanks DF for putting me straight yet again.:)

paultrademark 13-02-2012 21:38
Re: TV price rises
 
Thanks DF, though it feels like everyone is saying goodbye here.. am sure you ain't leaving us :)

As for outsourcing, at least they ain't sending the tech roles abroad..

Will be weird hearing a Welsh accent and not a Scouse one though..

Peter_ 13-02-2012 22:09
Re: TV price rises
 
Quote:
Originally Posted by denphone (Post 35381483)
On lesser wages and different contract conditions l gather.
Actually the terms and conditions are worse as it includes Sunday, Christmas and New Year openings, later opening times and less money than I was on for the same position.

The was the option of applying for a position down there but unless you are single or quite stupid it was never a real option for the majority of agents who have lives and mortgages in Merseyside area.

The new 2nd line are none to hot either, just try reading some of the responses on the community forum from the new names on there.

alwaysabear 13-02-2012 22:16
Re: TV price rises
 
Quote:
Originally Posted by Peter_ (Post 35381534)
Actually the terms and conditions are worse as it includes Sunday, Christmas and New Year openings, later opening times and less money than I was on for the same position.

The was the option of applying for a position down there but unless you are single or quite stupid it was never a real option for the majority of agents who have lives and mortgages in Merseyside area.

The new 2nd line are none to hot either, just try reading some of the responses on the community forum from the new names on there.
I had noticed. It will take years for them to again the experience you guys have, its a real shame.

devilincarnate 13-02-2012 22:55
Re: TV price rises
 
Is it just me or will it be quiet without DF on about VM all the time:erm::D:D:D:D

Only joking and all the best DF Mate I hope that you will stay on here, Also to make sense of me an what I post :D

Simon G 13-02-2012 23:15
Re: TV price rises
 
Quote:
Originally Posted by paultrademark (Post 35381262)
Yes you can cancel all 3 services as all 3 have been affected by the price rises. This was confirmed to me by a VM CS manager around 10 days ago.
Yes thankyou, you were correct. Cancelled V+HD Triple XL with Caller Display. Bill had crept up to nearly £70 a month. For what we were using it for it wasn't value for money.

We were 10 months into an 18 month contract, the women at retentions tried to charge us £140 to leave the contract early but mentioned price change clause, and she waived the charge for all 3 services.

Instead we have ordered Sky broadband unlimited upto 20mb, unlimited anytime calls and free caller display for £17.25 a month for the first six months and then £27.25 thereafter, with £100 Quidco cashback which nearly pays the price of a Freeview+ HD box for some HDTV and recording.

andy_m 13-02-2012 23:24
Re: TV price rises
 
What's their estimate of how fast your up to 20 mb broadband will actually be?

devilincarnate 13-02-2012 23:25
Re: TV price rises
 
Quote:
Originally Posted by andy_m (Post 35381599)
What's their estimate of how fast your up to 20 mb broadband will actually be?
Not as fast as VM:erm:

Simon G 13-02-2012 23:31
Re: TV price rises
 
Quote:
Originally Posted by andy_m (Post 35381599)
What's their estimate of how fast your up to 20 mb broadband will actually be?
2-5mb according to the sky website. Will have to wait and see, in our last house just around the corner from here we had o2 broadband and was getting around 14mb. Hopefully will be closer to that.

Digital Fanatic 13-02-2012 23:40
Re: TV price rises
 
Quote:
Originally Posted by devilincarnate (Post 35381581)
Is it just me or will it be quiet without DF on about VM all the time:erm::D:D:D:D

Only joking and all the best DF Mate I hope that you will stay on here, Also to make sense of me an what I post :D
LOL :D

carmad 14-02-2012 11:39
Re: TV price rises
 
Quote:
Originally Posted by Doz007 (Post 35378975)
Is it only people on VIP50 that are still awaiting a letter?
I have VIP50 + Tivo + Caller Display and I have received the letter which says mine is going up by £5.45 which will bring my total £111.96
Does anyone have a breakdown on what the increases are

pauldavies83 14-02-2012 12:40
Re: TV price rises
 
Quote:
Originally Posted by Digital Fanatic (Post 35381493)
That's correct. The closure of Liverpool is just a cost saving exercise for VM. The Swansea site was under used and Liverpool was expensive.
Expensive is an understatement!

Although one of the nicest offices I've ever set foot in when it first opened

Peter_ 14-02-2012 12:46
Re: TV price rises
 
Quote:
Originally Posted by pauldavies83 (Post 35381733)
Expensive is an understatement!

Although one of the nicest offices I've ever set foot in when it first opened
They could have relocated to another location in Liverpool and kept the skillset available to them in that centre which they can never truly replace in Swansea.

andy_m 14-02-2012 12:46
Re: TV price rises
 
Quote:
Originally Posted by Simon G (Post 35381603)
2-5mb according to the sky website. Will have to wait and see, in our last house just around the corner from here we had o2 broadband and was getting around 14mb. Hopefully will be closer to that.
That's the problem. Bt have just estimated 2-5 for me. When i questioned this further I was told that this actually means 3, give or take 1 or 2. Which actually means it could be 5, but possibly as low as 1.

New to cable 14-02-2012 12:51
Re: TV price rises
 
Quote:
Originally Posted by Simon G (Post 35381603)
2-5mb according to the sky website. Will have to wait and see, in our last house just around the corner from here we had o2 broadband and was getting around 14mb. Hopefully will be closer to that.
I've moved to Sky and my ADSL line gave me 14Mb when I had Talktalk and is hitting between 11-14Mb on Sky. So right now its slightly over 14Mb but 8pm tonight it will drop to 11-12Mb.

progers 15-02-2012 19:20
Re: TV price rises
 
Phone call to India to ask for a breakdown of my £3.70 increase
Agent: TV will increase by £2, Broadband by £2
Me: But the increase is only £3.70
Agent: Then there will be an adjustment to your account

So pressed the "I'm thinking of leaving you button" just to get someone English and got a very pleasant young man who told me that my TV (XL) will increase by £2 and Broadband (M) by £1.50 and Caller display by £0.20 but wait a minute says he, I'll just check your area for caller display, YES it's free saving you £2.05 and the £0.20 increase so your increase will only be £1.45 so only 2.96% as opposed to 7.56%

Glad I phoned!

andy_m 15-02-2012 19:29
Re: TV price rises
 
Still not had notice of a price rise-there can't be many left to send out, surely?

devilincarnate 15-02-2012 19:33
Re: TV price rises
 
I just pay my bills though the interest that I get?

denphone 15-02-2012 19:34
Re: TV price rises
 
Quote:
Originally Posted by andy_m (Post 35382495)
Still not had notice of a price rise-there can't be many left to send out, surely?
Just had mine and it is a £3.50 rise.

Doz007 15-02-2012 19:59
Re: TV price rises
 
I had to call to find out how much my bill would be going up by in the end. It was going to be a £5.25 increase so I've cancelled TV.

I don't have a clue what happened to my letter or email though?

richard1960 15-02-2012 20:10
Re: TV price rises
 
Quote:
Originally Posted by Doz007 (Post 35382524)
I had to call to find out how much my bill would be going up by in the end. It was going to be a £5.25 increase so I've cancelled TV.

I don't have a clue what happened to my letter or email though?
There is a a good chance they can tell you by looking at a screen if you phone in,but a letter may take a little longer i still have not had mine.

stereohaven 15-02-2012 20:12
Re: TV price rises
 
*Stupid Question Alert*

I only joined VM in October on an 18 month contract, should I be expecting a price increase letter now or after the contract is up?

If it is now, can I then cancel?

Digital Fanatic 15-02-2012 20:42
Re: TV price rises
 
Quote:
Originally Posted by stereohaven (Post 35382533)
*Stupid Question Alert*

I only joined VM in October on an 18 month contract, should I be expecting a price increase letter now or after the contract is up?

If it is now, can I then cancel?
You can disconnect your services as soon as you get notification of the price increase.

stereohaven 15-02-2012 21:15
Re: TV price rises
 
Quote:
Originally Posted by Digital Fanatic (Post 35382554)
You can disconnect your services as soon as you get notification of the price increase.
Thanks.

Oh and good luck!

Digital Fanatic 15-02-2012 21:17
Re: TV price rises
 
Quote:
Originally Posted by stereohaven (Post 35382578)
Thanks.

Oh and good luck!
Thanks

Wild Oscar 15-02-2012 21:21
Re: TV price rises
 
No notification here either ...

raging bull 15-02-2012 22:44
Re: TV price rises
 
Likewise not a sausage,On XL TV/ L BB/XL phone.

GrimUpNorth 15-02-2012 22:54
Re: TV price rises
 
So I phoned retentions the other day to ask what my price rise would be and as expected £3.50. The conversation went along the following lines:

"Fair enough, but a bit off when you agree a deal and start a new 12 month contract on the back of it." He replied "You've got a point, so as you've six months left I'll credit £21 to your account to cancel it out"

Very good of him as I'll only have four months of my contract left when the price rises happen :D

Cheers

Grim

Helix 15-02-2012 23:24
Re: TV price rises
 
Not had anything about the price increases yet, don't know why they can't put it on My Virgin Media. Then again they can't even manage to make the your broadband speed is increasing popup to only appear once per account, it pops up everytime I login.

jtaylor06 16-02-2012 03:59
Re: TV price rises
 
Quote:
Originally Posted by Helix (Post 35382672)
Not had anything about the price increases yet, don't know why they can't put it on My Virgin Media. Then again they can't even manage to make the your broadband speed is increasing popup to only appear once per account, it pops up everytime I login.
They've ate all the cookies!

stereohaven 16-02-2012 12:51
Re: TV price rises
 
Just called VM to clarify the position for us and they confirmed a £3.50 price increase from the 1st April and that I could give 1 months notice at that point to cancel all services should I wish to do so.

He also said that this was a national increase for everyone but they were delivering new features such as doubling Broadband speed and inclusive calls to 0845/0870 numbers (which I hadn't heard about before).

Off to speak to Sky now and if Fibre is a go in my area from April then I think I will be returning to the dark side.

SkyFTW 16-02-2012 12:59
Re: TV price rises
 
Quote:
Originally Posted by stereohaven (Post 35382802)
Just called VM to clarify the position for us and they confirmed a £3.50 price increase from the 1st April and that I could give 1 months notice at that point to cancel all services should I wish to do so.

He also said that this was a national increase for everyone but they were delivering new features such as doubling Broadband speed and inclusive calls to 0845/0870 numbers (which I hadn't heard about before).

Off to speak to Sky now and if Fibre is a go in my area from April then I think I will be returning to the dark side.
Sky will only have Fibre in your area if BT Infinity is already up and running as they both use openreach. An then even if Infinity is running it still might not mean that Sky are offering fibre yet.

stereohaven 16-02-2012 13:02
Re: TV price rises
 
BT Infinity is already up and running here. My exchange is Brookwood. That said, I will just go back to my old ADSL in the short term if I have to, at least it worked consistently!

sniper007 16-02-2012 13:53
Re: TV price rises
 
Hi all I have been told I will have a price rise of £4.85. How on earth did they work that out? We have:

TV XL
2 x V+ boxes (not tivo) one upstairs, one down so multiroom
Talk Evening and weekend
50mb broadband

I am on a retentions deal due to so many issues I had (not that it's amazing just a few pounds discount is all) so maybe that is why ?

---------- Post added at 12:53 ---------- Previous post was at 12:46 ----------

Quote:
Originally Posted by Goonerdude (Post 35378907)
Just got an e-mail mines going up £4.85,
No idea of the breakdown,

XL TV, L Phone, Tivo, XXL BB,

Can feel an angry phone call coming...
Yep same as me, did you find out the breakdown? It sounds petty but unless they cancel this increase out I'll be going to sky I think. Need no more encouragement with the F1 channel fiasco not that that is VMs fault.

paultrademark 16-02-2012 13:55
Re: TV price rises
 
Think it will be something like this?

TV XL - £2 (that is definate)
50mb BB - £2.50
Talk E&W - 35p

Call them up, they will be able to tell you the breakdown.

Gavin-D 16-02-2012 15:09
Re: TV price rises
 
Quote:
Originally Posted by Wild Oscar (Post 35382592)
No notification here either ...
Same here they don't rush do they.

Digital Fanatic 16-02-2012 15:23
Re: TV price rises
 
Quote:
Originally Posted by Gavin-D (Post 35382845)
Same here they don't rush do they.
They are sent in batches, so Customer Care/Relations can manage the enquiries

Taf 16-02-2012 15:28
Re: TV price rises
 
£3.50 for us.

sniper007 16-02-2012 15:29
Re: TV price rises
 
The thing is mine has crept up £4 since I last rang retentions anyway. This will make it £8.85 up since last year. Hacks me off.

denphone 16-02-2012 15:59
Re: TV price rises
 
Quote:
Originally Posted by Taf (Post 35382855)
£3.50 for us.
Same here Taf.

Taf 16-02-2012 16:26
Re: TV price rises
 
Quote:
Originally Posted by denphone (Post 35382885)
Same here Taf.
I wonder if the move away from detailed bills is a smokescreen?

stereohaven 16-02-2012 16:30
Re: TV price rises
 
Quote:
Originally Posted by Taf (Post 35382894)
I wonder if the move away from detailed bills is a smokescreen?
This is one positive of being with Sky, at least it is clear how much they are squeezing you by the short and curlies for! :D

BenMcr 16-02-2012 16:31
Re: TV price rises
 
Quote:
Originally Posted by Taf (Post 35382894)
I wonder if the move away from detailed bills is a smokescreen?
Nope. The bills were changed because people were complaining about 'being charged £37 for BB XL' when they weren't

So because the bills now don't breakdown the costs by service, I would expect that the thinking was the price change letters wouldn't need to either - otherwise it would turn into the 'well my letter say BB is going up by X, but it doesn't say that on my bill' type calls

Gavin-D 16-02-2012 16:40
Re: TV price rises
 
Quote:
Originally Posted by Digital Fanatic (Post 35382853)
They are sent in batches, so Customer Care/Relations can manage the enquiries
Thanks DF

All the best for the future

:waving:

dazed&confused 16-02-2012 16:43
Re: TV price rises
 
Quote:
Originally Posted by carmad (Post 35381717)
I have VIP50 + Tivo + Caller Display and I have received the letter which says mine is going up by £5.45 which will bring my total £111.96
Does anyone have a breakdown on what the increases are
Just had a letter this morning
I'm on exactly the same package as you, but the increase is £4.45, making a new total of £ 107.96.

Like most of Virgin I haven't got a clue what the increase is for.
:confused::confused::confused:

denphone 16-02-2012 16:45
Re: TV price rises
 
Quote:
Originally Posted by Taf (Post 35382894)
I wonder if the move away from detailed bills is a smokescreen?
DF might know the answer to that question.

dazed&confused 16-02-2012 16:45
Re: TV price rises
 
Quote:
Originally Posted by progers (Post 35382490)
Phone call to India to ask for a breakdown of my £3.70 increase
Agent: TV will increase by £2, Broadband by £2
Me: But the increase is only £3.70
Agent: Then there will be an adjustment to your account

So pressed the "I'm thinking of leaving you button" just to get someone English and got a very pleasant young man who told me that my TV (XL) will increase by £2 and Broadband (M) by £1.50 and Caller display by £0.20 but wait a minute says he, I'll just check your area for caller display, YES it's free saving you £2.05 and the £0.20 increase so your increase will only be £1.45 so only 2.96% as opposed to 7.56%

Glad I phoned!
FREE caller display - anybody heard of this - I'm still paying !!

Digital Fanatic 16-02-2012 16:46
Re: TV price rises
 
Quote:
Originally Posted by Gavin-D (Post 35382904)
Thanks DF

All the best for the future

:waving:
thanks mate :)

db133 16-02-2012 16:50
Re: TV price rises
 
The cost of my bundel charges will increase by £3.50 a month from 1st April 2012..........

BenMcr 16-02-2012 16:52
Re: TV price rises
 
Quote:
Originally Posted by dazed&confused (Post 35382909)
FREE caller display - anybody heard of this - I'm still paying !!
It's a Customer Relations only offer

dazed&confused 16-02-2012 17:06
Re: TV price rises
 
Thanks BM - perhaps a call to retentions - perhaps a move to the dark side can be prevented ??

paultrademark 16-02-2012 17:32
Re: TV price rises
 
Think a call to retentions should be made by anyone wanting to save a few quid it seems..

How the hell do they charge for caller display? What are the costs involved?

In saying that, can't even get it in our area from VM but had it with SKY

BenMcr 16-02-2012 17:33
Re: TV price rises
 
Quote:
Originally Posted by paultrademark (Post 35382930)
In saying that, can't even get it in our area from VM but had it with SKY
If you are in Glasgow, then yes you can get it with VM

paultrademark 16-02-2012 17:38
Re: TV price rises
 
Quote:
Originally Posted by BenMcr (Post 35382932)
If you are in Glasgow, then yes you can get it with VM
We've always been told not available here Ben, just outside Glasgow (G66)

BenMcr 16-02-2012 17:47
Re: TV price rises
 
Quote:
Originally Posted by paultrademark (Post 35382936)
We've always been told not available here Ben, just outside Glasgow (G66)
Only place that can't get it at the moment is Ilford due to other issues.

paultrademark 16-02-2012 17:48
Re: TV price rises
 
Ok cheers.. not that I'd pay for it anyway :)

Dave42 16-02-2012 18:23
Re: TV price rises
 
got my letter today going up £5.25 on vip 100 think i will have to think about things if it goes up again

denphone 16-02-2012 18:30
Re: TV price rises
 
Quote:
Originally Posted by Dave42 (Post 35382955)
got my letter today going up £5.25 on vip 100 think i will have to think about things if it goes up again
Thats a steep price rise Dave.

Dave42 16-02-2012 18:32
Re: TV price rises
 
Quote:
Originally Posted by denphone (Post 35382958)
Thats a steep price rise Dave.
yep sure is :( as said if it goes up again will have to serious look at things

jb66 16-02-2012 18:32
Re: TV price rises
 
Id have thought the price would go down due to the 100meg price decrease

Digital Fanatic 16-02-2012 18:34
Re: TV price rises
 
Quote:
Originally Posted by jb66 (Post 35382961)
Id have thought the price would go down due to the 190meg price decrease
Yes, that's true.

denphone 16-02-2012 18:37
Re: TV price rises
 
Quote:
Originally Posted by jb66 (Post 35382961)
Id have thought the price would go down due to the 190meg price decrease
Yes you are right jb as from what l can remember there was supposed to be a price reduction in the top broadband package unless DF or Ben can put us right.:)

db133 16-02-2012 18:55
Re: TV price rises
 
Divide & Conquer : A combination of political, military and economic strategies that aim to gain and maintain power by breaking up larger concentrations of power into chunks that individually have less power than the one implementing the strategy.

We have only ourselves to blame because we do not stick toghther..........

andy_m 16-02-2012 20:53
Re: TV price rises
 
Quote:
Originally Posted by Digital Fanatic (Post 35382853)
They are sent in batches, so Customer Care/Relations can manage the enquiries
That makes sense, and in fact confirmation of my £3.50 rise arrived today.

The fact that most threads on this forum are currently being hijacked by people wishing you all the best is testament to how helpful you have been to people, so I'd like to take this opportunity to add my thanks for all the help, insight and information you've posted on here-enjoy a well earned rest!

Digital Fanatic 16-02-2012 20:57
Re: TV price rises
 
Quote:
Originally Posted by andy_m (Post 35383072)
That makes sense, and in fact confirmation of my £3.50 rise arrived today.

The fact that most threads on this forum are currently being hijacked by people wishing you all the best is testament to how helpful you have been to people, so I'd like to take this opportunity to add my thanks for all the help, insight and information you've posted on here-enjoy a well earned rest!
cheers mate :)

herby247 16-02-2012 23:13
Re: TV price rises
 
£4.25 for me!

Services =

1TB Tivo, 500GB Tivo.
Talk Unlimited
TVXL
50MB XXL broadband

Inc my £13.90 line rental
My monthly total is £80.46
But i have a £4 loyalty discount.
Total £76.46

So with them adding £4.25 p/month for the increase, that's me now at £80.71 p/month.

Should i call retention's for another deal, or will my discount amend?

MaverickJesus 17-02-2012 09:47
Re: TV price rises
 
Quote:
Originally Posted by herby247 (Post 35383152)
£4.25 for me!

Services =

1TB Tivo, 500GB Tivo.
Talk Unlimited
TVXL
50MB XXL broadband

Inc my £13.90 line rental
My monthly total is £80.46
But i have a £4 loyalty discount.
Total £76.46

So with them adding £4.25 p/month for the increase, that's me now at £80.71 p/month.

Should i call retention's for another deal, or will my discount amend?
I'm getting charged £4.30 extra for Talk E&W, 30MB BB & TV XL. :mad:

G4v1n 17-02-2012 14:11
Re: TV price rises
 
Hmmm, £3.50 price rise for me. Not the 'End of the World' but it's pushing my monthly cost very near to £50 ... which equates to almost £600 per year. That's definitely a level that makes me think that I'm paying too much for TV&Internet relative to what I get.

It's also pretty ill-advised to be pushing your prices up by anything up to 10% when the economy is looking so creaky and your main competitor announced and heavily publicised a price freeze.

Much as I like the convenience of the V+ and the VOD, I think I'll be dropping my telly package totally and dropping down to the Freeview functionality on my TV when my current contract expires.

I'll keep the broadband though as it's been pretty decent and frankly, most of what I watch on TV these days is sourced from the internet anyway and crucially as I live in a rental house that doesn't have a BT landline, I don't want to faff around with paying for installation and committing to a 12 month contract right now.

When I move into my own place, I'll consider VM cable for the broadband but I think it's probably a good bet that I'll go with someone like O2 and get a Freesat PVR. VM's bandwidth throttling policies are a real pain for me even though the speed (when unthrottled) is excellent and I've never had service problems.

TonyHoyle 18-02-2012 20:17
Re: TV price rises
 
No price rise for me.. at least I've not been notified of one... OTOH it may be possible there is one (never been able to make head nor tail of the VM bill so I doubt I could calculate a price rise if I tried).

As with others thinking of ditching pay TV.. static wages and rising prices are making it a luxury now. They should be offering incentives to stay not increasing the prices.

jb66 18-02-2012 20:26
Re: TV price rises
 
O2s throttling is worse than virgins

denphone 18-02-2012 20:27
Re: TV price rises
 
Quote:
Originally Posted by jb66 (Post 35384151)
O2s throttling is worse than virgins
Exactly.

Peter_ 18-02-2012 21:31
Re: TV price rises
 
Quote:
Originally Posted by jb66 (Post 35384151)
O2s throttling is worse than virgins
For now.;)

Doz007 18-02-2012 22:19
Re: TV price rises
 
Quote:
Originally Posted by Peter_ (Post 35384184)
For now.;)
Don't tell us that! :(

Peter_ 18-02-2012 22:34
Re: TV price rises
 
Quote:
Originally Posted by Doz007 (Post 35384213)
Don't tell us that! :(
I said nothing and nor will I.:)

jb66 18-02-2012 22:58
Re: TV price rises
 
Are O2 removing throttling :)

daggman 19-02-2012 00:34
Re: TV price rises
 
Mines has gone up £4.10 , i have tv XL TIVO, Phone L and broadband XL, plus free multiroom was expecting a £3.50 rise so don't know how they get £4.10, but for me this with the fact on virgin i need skysports to get F1 at 22.50 extra means i will probably cancel phone and tv on monday.

jb66 19-02-2012 08:33
Re: TV price rises
 
Quote:
Originally Posted by daggman (Post 35384289)
Mines has gone up £4.10 , i have tv XL TIVO, Phone L and broadband XL, plus free multiroom was expecting a £3.50 rise so don't know how they get £4.10, but for me this with the fact on virgin i need skysports to get F1 at 22.50 extra means i will probably cancel phone and tv on monday.
It's the same price for XL XL XL

thegrail 19-02-2012 13:17
Re: TV price rises
 
Quote:
Originally Posted by jb66 (Post 35384227)
Are O2 removing throttling :)
There is throttling on O2 but I have not been impacted as I am not using P2P.

According to http://broadband.o2.co.uk/home/trafficmanagement.jsp only P2P is really restricted.

I am on on the O2 Broadband All Rounder package and the only other apparent limitation is when streaming where I seem to have an 8 mbit/sec limit which is easily sufficient for watching HD Youtube or BBC iPlayer. If there were more users in my household I might have to look at "The Works" which apparently has no streaming limit.

I've looked at moving my Phone and Broadband to Virgin but the phone call costs were (on the calls I make) much higher than O2s.

Ray.uk 19-02-2012 14:05
Re: TV price rises
 
Have VIP30 at £99.45 just received letter saying going up £4.50 so £103.45 can anyone with vip30 confirm this.
Cannot understand why they dont give list of various VIP package prices on their website

jb66 19-02-2012 14:31
Re: TV price rises
 
vip30 is a rip off, vip50 is much better value

johnasimmons 19-02-2012 14:35
Re: TV price rises
 
I have XL tv & XXL broadband and mine went up by £4.25 a month


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