Re: 20 Mb/s to 30Mb/s free upgrade
 

Well, it's probably not pointless [to them] as some new staff have clearly been sent to walk among us and spread His word. ;)
I'm not too fussed either way. Come Feb 1st I'll be on the phone for that Shub and the speed increase. If it costs me £30 as we've been told then it's a bargain.Really? Is that from the horses mouth Masque? Retentions have been told not to allow something which is in their remit specifically for this product?
I often wonder if any of you lot go running back to your line managers telling them what the people on CF are thinking :erm:
Gladly. Been with them forever anyway.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Actually for this one I can probably see they have been told not to offer it free

As it's unlikely that any 20Mbit customer upgrading to 30Mbit will be tied into a new 12 month, and as the price will be the same there is no benefit to the business to offer a competely free upgrade option for anyone without the SuperHub

although as I've not seen any of the details of the upgrade options I may well be proved wrong lol

Re: 20 Mb/s to 30Mb/s free upgrade
 

Back in October I called Customer Retentions to renegotiate because a load of loyalty discounts had come to an end. The rep I spoke to mentioned that the 20Mb was going to be upgraded to 30Mb "by the end of January". On the basis of this, I decided to stay with VM.

So the information was circulating around back then.

I called yesterday to query the situation and confirm that they would not be asking me for an upgrade fee, as the upgrade formed a basis for my agreeing to another 12 months. The rep I spoke to denied all knowledge of the 30Mb, but when I gave him some details, he admitted that he did know about it but could not say anything.

I have no issue with him having to toe the party line, but in the course of conversation he mentioned that my are was enabled for BT Infinity. I checked this and I can yet 30Mb download/6Mb upload for a similar price to what I am paying VM at the moment (With the various discounts it makes a direct comparison difficult).

I agreed with him that I would call back after the official announcement and see what VM could do for me, otherwise it is time to give BT a try.

Re: 20 Mb/s to 30Mb/s free upgrade
 

You really do not expect anything else.

---------- Post added at 10:16 ---------- Previous post was at 10:12 ----------

You can always not pay and stay on 20Mb, I will be paying the £30 for the upgrade as it is a bargain as you will get a 50% uplift on the downstream and upstream for a one off charge of £30.

Not likely, if they want to read the posts on here then that is down to them as this is a public forum and I expect some actually do look at forums.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Huh? I already said I'll be upgrading (free or not) on Feb 1st? I want that Superhub because this one is bobbins and I'm hoping it'll be better. Also hoping I'll be able to transfer files across my network quicker with it's gigabit ports.
Can you change the DNS servers within it yet?

Re: 20 Mb/s to 30Mb/s free upgrade
 

A general information post using your post as a sounding board, I quite often do this when such questions are asked for other people to read.:)

I thought everyone was aware of this.:D

Re: 20 Mb/s to 30Mb/s free upgrade
 

Only too well matey ;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Unlikely. Any 20mb users with a Superhub will only have got them in the last couple months or so, which means they will still be in contract.

Unless they paid £75 for it, at which point, that was a foolish move ;)

---------- Post added at 12:20 ---------- Previous post was at 12:12 ----------

From what's been said so far, new customers will be getting it free (and paying less than you, as they'll get various "new customer" discounts) whereas existing customers get charged £30 and don't get, e.g. 6 months half price, for the same thing.

I wouldn't call that a bargain.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I just upgraded to 20mb from 10mb and got a free superhub. I had to speak to retentions though.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Well, no news there really. New customers have always got the better deal - 'excuse' being they're entering into a new 12 month contract. I think upgrading to 30 from 20 and getting a superhub I would ordinarily have to pay £75 for, all in for £30 one-off is pretty good if you look at it relatively. I'd rather be getting it for free, don't get me wrong, but I'm not going to let it go for that price. And I bet they love people like me!

Re: 20 Mb/s to 30Mb/s free upgrade
 

I always find Retentions to be very flexable particular if they've just been bombarded for over a week with hundreds of calls and any "rules" soon get changed. As always with these things, timing matters.

It's like with TIVO, I upgraded my telephone to XL recently, even though I didn't want to, to get the tivo deal. If the deal turns out to be I have to pay £199 for it, it's goodbye VM. I've have yet to hear of a situation where VM will lose a customer of over 20 years over £100. But I guess there's always a first time! And I don't expect to pay a £100 "activation" fee either. I have my nice friendly Scottish retentions bloke on speedial all ready and waiting.:D If that doesn't work, I have another number to use and that is always very effective.

I've never signed a contract or agreed to one on the phone and got a free superhub just before Christmas with the obvious pre-knowledge of the impending upgrade to 30mb.

The last contract and only contract I signed with the cable company was back in 1991 and I have no intention of signing another.

I'm generally quite critical of VM on forums, but one thing I have always found is that when push comes to shove, the cableco will look after its best customers, unlike SKy or BT. Just takes a bit of pushing and shoving to get there sometimes, that's all.

Re: 20 Mb/s to 30Mb/s free upgrade
 

You do not need to physically sign a contract because by virtue of you agreeing to pay the bill each month you have accepted the Terms and Conditions of whatever deal you go for, so if you upgrade to 30Mb and you start paying and the is a 12 month minimum contract then you are now in contract.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Total rubbish. Unless you are made aware of T&Cs and agree to them, there is no contract unless VM want to break the law - and things like this have been tested in court so there is case law on it too.

Re: 20 Mb/s to 30Mb/s free upgrade
 

You pay for the agreed services you are in contract because by paying for them you have agreed to the Terms and Conditions, so not rubbish and Benmcr will tell you the same.

Do you really think that a company would leave themselves open to abuse in this way, if you upgrade it will go down as a new contract on your account and in your notes and I do see this in customers notes everyday.

You pay the bill so that is your acceptance and you are unlikely to challenge that in court.

The Terms and Conditions are available for anyone to read and a court of law will not accept the excuse "Sorry I never read them".

Re: 20 Mb/s to 30Mb/s free upgrade
 

A contract is an agreement by two parties, for that contract to be enforceable in a court of law it has to be agreed by both parties. Paying a bill does not automatically roll you into a contract unless you have agreed to it. Companies can have whatever T&Cs they want, the law of the land overalls all of that.

Masque - we'll agree to disagree. I know call centres are taught this stuff, I've experienced them all!

Re: 20 Mb/s to 30Mb/s free upgrade
 

Well I suppose if there's no new contract involved (yet to be confirmed) then it might be slightly better. Still, given the option you'd be better off disconnecting and reconnecting than staying with them.

From what I've heard VM's retentions seem to be far more stubborn and less flexible than various competitors when it comes to discounting deals.

Re: 20 Mb/s to 30Mb/s free upgrade
 

....it all depends on what deals you've had in the past and what you're on now. In comparison to BT or Sky, I find VM to be the most flexible, but to each his own.

Re: 20 Mb/s to 30Mb/s free upgrade
 

If you ring up as ask to be upgraded and they say yes sir we can do that do you want to go ahead, and you say yes and then proceed to pay for your services then you have accepted the contract and it does actually stand up in a court of law.

Re: 20 Mb/s to 30Mb/s free upgrade
 

We'll agree to disagree Masque.

I look forward to a court case where VM is suing a customer for breach of contract, when they've never signed or agreed to be bound by one. There's never been a court case yet and there never will be.

Saying "upgrade me" is not the same as saying "yes, I'll abide by new T&Cs". For it to be enforceable, VM must state there are new contract terms on the phone at the point of sale.

The only places where I find the call centres do it properly are for car insurance where they specifically state that you are entering into a new contract/new t&cs.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Your contract already states if you take any new/upgraded services you automatically accept any minimum term imposed on them. You don't have to agree to a new contract, your existing contract already covers this. As long as you're still paying for services, you still have a contract.

The fact that you signed it 20 or 200 years ago is irrelevant, it is still valid and remains valid until you cancel all your services permanantly in writing. Your contract does not last as long as the 12 month minimum term. The contract remains active in perpetuity as long as you continue to pay for and receive services.

Oh, and don't forget the contract also says VM is allowed to change any part of the contract they want without having to tell you, and you're deemed to have automatically accepted the changes if you don't write to cancel within 30 days.

---------- Post added at 15:24 ---------- Previous post was at 15:23 ----------

Well all I've seen on these forums is VM offering a similar price that new customers get to existing ones, or at most knocking 10%-20% off their bill. O2 offered to knock 50% off mine, and CPW at one point gave me a £780 credit on my bill for 12 months of free service.

Re: 20 Mb/s to 30Mb/s free upgrade
 

But my 20 year old contract does not say that.;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

But it probably does say somewhere they can change the terms in the contract, and if you don't cancel you're deemed to have agreed to the changes.

Well tbh, I don't know, I wasn't in any position to read or sign contracts 20 years ago, so maybe they left that bit out but most likely there's something along those lines.

Re: 20 Mb/s to 30Mb/s free upgrade
 

:omg::notopic:

Re: 20 Mb/s to 30Mb/s free upgrade
 

sorry horizon, masque is right... its just bit frustrating hearing you shutting down masque's factual and right answers so quickly based upon what? Unless you have done the 12months or whatever your first agreement was and your out of contract, but accept any equipment or new service weather an upgrade or not, it becomes legally binding. Just because it may say some where technically a contract is agreed by 2 party. You as one party using services and VM is second party supplying services, you are bound by the T & C which by law of the land also confirms your in a contract. To disbelieve other wise based on knowledge from the net and various case law would be silly. Look at it in a same way as they send you an ADVERT through your door and that is called an invitation to treat, you ring them and accept that offer... it becomes legally binding. The only way the court would decide in a customers favour is by looking at there financial services, the incomings and outgoings and who did what to break the CONTRACT. other wise the court will decide in favour of VM. even before court though your looking at couple months of hassle from VM, then debt collectors, then settlement just before court, then court summons, then court... which all in all could take several months. To believe your not in contract would be foolish on your part... just because you didn't actually say the words of sign anything to begin with. Upgrade or accept any equipment and 99% your in a new contract or an extended one, use there service for contact length and never ask for equipment or upgrade and your remain out of contract. Sorry mate but end of... Google or wiki or .gov will not help you out on that. be wise and dont be a fool to believe your not in a contract based upon what i wrote above.

This coming from a person in contract and employment Law.

Re: 20 Mb/s to 30Mb/s free upgrade
 

.....good, you work in contract law. So there must be at least one case where a utility/telecoms company has successfully sued a person and won, for cancelling said contract when the person never agreed to a new contract. Please provide details.

Make sure you look in all the Halsburys, all the precedents, all the appeal cases etc. A lexis search might be a "bit" quicker. Then please provide the case and reference number for said case.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Your claims are not what I have found from experience.

Whether to sales or retentions I always ask "will this commit me to a new contract". If the answer is yes then unless substantial value is being added, I decline.

To give you an example from last week..... Retentions offered me a deal on phone call plan which I declined because it added three parts of nothing in value, lost my remaining pathetic old retentions payment and bought on ongoing years loyalty for next to nothing.

Upgrading from 20megs to 50megs used to require a new contract but unless things have changed (yet again), no new contract is required for the upgrade.

Unless things have changed, the last time I agreed to a verbal contract it was followed up with a written one (as agreed) within days.

To a business an annual contract is valuable as the liability placed on the customer ensures a certain income for a business. If the 20meg to 30meg involves a contract, my interest will vanish.

If you and Ben are thinking that those who are paying customers are contracted to pay until cancellation releases them from obligation ( 1 month ), and that is your idea of a contract, then you have been keeping bad company with the spin masters that run VM.

It is universal that customers need to go through protocols to terminate service (unless in timed contracts eg 1 year). A contract to supply that can be exited within a month with written notice is a heck of lot different than one that ties a customer for a year. I consider the former as a contract similar to most utilities and the latter as a contract which carries a commitment to pay whatever the total annual cost is even if personal circumstances change.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I deliberately don't say that, and neither do they. Sometimes ambiguity works for both parties.;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Im not trying to be a smart ass Horizon.... so dont you try either. im simply telling you the facts.

It depends, a case could of gone to court but depending on people breaking the contract and there FINANCIAL SITUATION and reasons for doing so. So if a person wants to get out of a contract they pay a termination fee or ignore payments which will go to court eventually, if it cost worthy for the ISP to take them in the first place. If they end up in court and the judge sees that due to the persons financial situation they cant pay the judge will rule in favour of client where it maybe no payment for VM or small payments. But often it is not worth it to even take one person to court.

The question was not about case laws or the courts... I simply answered that if you take a upgrade or equipment from VM, where it may be by net/phone/email you are entering to a contract subject to as you say... Law of the land. and yes as you said law of the land over any company T&C's is right... European union being over the law of the land.

Except the fact or not. case laws or not. im not spending time to looking to case laws about a subject where majority of people in the thread are right and you are wrong, im not that sad. END OF DAY = You can enter in a contract with a company verbally/written/internet and it is bound by UK and EURO law even if they don't say over the phone your in a new contract, its your duty aswell as there's to find out if your in new contract etc etc. call it what you want... its the way it is.


Horizon your a smart person, but in this case use all the technically data and research into Uk and Euro law, im sure if you went to court you would be well prepared... but and ISP wouldnt waste soo much time in taking the little man to court unless to make an example of for everyone else. But if they did... you would be not in favour if you broke your CONTRACT.

I think we should nick name you "Terry Tibs" Horizon.

Can I ask are you studying law? or studying google/wiki/the internet and case laws? im not being sarcastic, its just a question :)

---------- Post added at 18:42 ---------- Previous post was at 18:39 ----------

Just stop all this... and answer one question Horizon.

Are you in a legally binding contract (subject to law of the land) with Vm if you take there services or as an existing customer take an upgrade of your services. Regardless of if they have to re-warn you.

Please hold any argumentative thoughts and simply answer yes or no

if you would kindly

many thanks

---------- Post added at 18:50 ---------- Previous post was at 18:42 ----------

and any case law doesn't have to be to Telecom or utilities in pacific as long as the case law is relevant to the topic at hand, aka contracts and breaking those contracts, contracts based upon terms and conditions by where one offers an invitation to sell a product, you buying product becomes a legally binding contract

Re: 20 Mb/s to 30Mb/s free upgrade
 

---------- Post added at 18:57 ---------- Previous post was at 18:54 ----------

If Retentions or Customer Services do not follow their guidelines as they are supposed to then they should be disciplined as otherwise what is the point of the Terms and Conditions, the are many agents though that will not budge and put notes on the account to prevent it going through on the following calls.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I have no problems signing a new contract for the upgrade, i have received (so far) flawless service from VM since i signed up to them last July.

Re: 20 Mb/s to 30Mb/s free upgrade
 

isnt retentions guidelines to retain customers tho? I assume to do that target they are able to flex more than the normal CS rep.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I have always found that to be the case, fair enough the last deal i was offered tied me in for 18 months but for that i had 20mb broadband, phone & line rental for £20pm.
This time round its only a 12 month contract but thats for xl phone, xl broadband, & xl tv for £39pm with the broadband going to 30mb when it becomes available.
Each time i have been offered these deals i have been in the process of switching to BT.

Re: 20 Mb/s to 30Mb/s free upgrade
 

They are supposed still to follow certain criteria with upgrades and such like and can get disciplined for not doing so, glad I am not part of their teams.

Re: 20 Mb/s to 30Mb/s free upgrade
 

What was this thread about again?

Re: 20 Mb/s to 30Mb/s free upgrade
 

...forgotton, all my fault, sorry.:)

Looking forward to my upgrade to 30mb.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Among other things, whether upgrading to 30mb entails a new 12-month minimum term.

Re: 20 Mb/s to 30Mb/s free upgrade
 

If you were to hazard a guess..................................

Re: 20 Mb/s to 30Mb/s free upgrade
 

I would guess no it won't. No previous upgrade has done so

Re: 20 Mb/s to 30Mb/s free upgrade
 

I don't believe any previous (speed) upgrade required the payment of an upgrade fee either though.

Re: 20 Mb/s to 30Mb/s free upgrade
 

No, the free upgrades of the past didn't, but this isn't one of those. If you chose to upgrade (say 10 to 20) there was no upgrade fee but your monthly payment went up which works out a whole lot more even in the short term.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Without trawling through 36 pages I'm currently an XL BB user so how does one upgrade to 30MB. Are there any addition costs involved?

Re: 20 Mb/s to 30Mb/s free upgrade
 

the upgrade will be free the superhub is free . My understanding is £30 = activation fee . as you will need a tec to install it

Re: 20 Mb/s to 30Mb/s free upgrade
 

Cheers vanman, do you pay the £30 over the phone or on the next bill?

Re: 20 Mb/s to 30Mb/s free upgrade
 

dont know sorry as the upgrade is not active yet.
keep an eye on this thread because as soon as it is
i have no doubt that you will see it on here with in the hour it go's live

Re: 20 Mb/s to 30Mb/s free upgrade
 

Why would you need a tech to install it ?

I know with 50 they like to check the levels, but I've installed many modems, on all tiers and have had no techs out ..

Re: 20 Mb/s to 30Mb/s free upgrade
 

ok an installer if that suits you better.
so do you have a tech's number or a installers number.
88**
on your id badge

Re: 20 Mb/s to 30Mb/s free upgrade
 

:erm: no .. the only reason a technical/installer would go out with a 50Mb install would be to correct power levels ..


I'm not a tech or an installer ..

Re: 20 Mb/s to 30Mb/s free upgrade
 

Whilst the web page was up it inferred that it was self install but if a customer was unsure a £40 install fee would be waived.

Re: 20 Mb/s to 30Mb/s free upgrade
 

The 30meg is £30 via quickstart, no tech required

Re: 20 Mb/s to 30Mb/s free upgrade
 

you work for v.m and you dont know that all super hub's have to be installed by a tech/installer

Re: 20 Mb/s to 30Mb/s free upgrade
 

No superhubs are being posted out all the time for 20meg customers.

Re: 20 Mb/s to 30Mb/s free upgrade
 

The webpage did say if a engineer was required that the installation fee would be waived.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Super Hubs can be installed via quickstart. However if your power levels are off then a tech would need to be booked to resolve this. This will be no different for 30mb

Re: 20 Mb/s to 30Mb/s free upgrade
 

no it did not
were point to it
http://webcache.googleusercontent.co..._EC-30-Upgrade

Re: 20 Mb/s to 30Mb/s free upgrade
 

Wrong. Look at your own quote again. "Quickstart self-install is not available for up to 50Mb broadband." Says nothing about the Superhub. 50mb requires tech install, superhub does not. Superhub is not restricted to just 50mb, all other teirs can get it, most teirs get it free.

Re: 20 Mb/s to 30Mb/s free upgrade
 

you look again it says Quickstart self-install is not available for up to 50Mb broadband.
30 mb is lower than 50 mb is it not

Re: 20 Mb/s to 30Mb/s free upgrade
 

But you said ALL SUPERHUBS require a tech which is rubbish!

Re: 20 Mb/s to 30Mb/s free upgrade
 

no i didn't v.m did i just quoted them

Re: 20 Mb/s to 30Mb/s free upgrade
 

It pays to read the document, especially if you are the person quoting.

30Mb Offer: Upgrade from 20Mb to 30Mb broadband for no extra monthly fee. A one-off £30 fee applies. Manned installation may be required by a small number of customers however the £40 fee will be waived.

Re: 20 Mb/s to 30Mb/s free upgrade
 

thats true i am sorry.
my bad
but vm did state that Quickstart self-install is not available for up to 50Mb broadband .

Re: 20 Mb/s to 30Mb/s free upgrade
 

I have just looked through the website and can no longer find anywhere that states that any more which is a bit strange.

Re: 20 Mb/s to 30Mb/s free upgrade
 

30Mb Offer: Upgrade from 20Mb to 30Mb broadband for no extra monthly fee. A one-off £30 fee applies. Manned installation may be required by a small number of customers however the £40 fee will be waived.

Seems to imply it is self install no?

(it helps to read the small print!)

Looks like I got beaten to it!

Re: 20 Mb/s to 30Mb/s free upgrade
 

at the bottom of page
http://shop.virginmedia.com/existing...broadband.html

Re: 20 Mb/s to 30Mb/s free upgrade
 

Oddly that is not on the 50Mb page.:)

http://shop.virginmedia.com/broadband/up-to-50mb.html

Re: 20 Mb/s to 30Mb/s free upgrade
 

lol .. I don't even need to reply now ..

Re: 20 Mb/s to 30Mb/s free upgrade
 

i did say that i am sorry but as that web page is not live
this is the t&c at the moment
http://shop.virginmedia.com/existing...broadband.html

Re: 20 Mb/s to 30Mb/s free upgrade
 

I did edit my post to show someone had beaten me to it.

T&C ATM don't matter as this is about the 30Mb upgrades not if 50Mb is Quickstart or not.

Re: 20 Mb/s to 30Mb/s free upgrade
 

it's on the existing-customers page thats why.
your looking at new customers t&c

---------- Post added at 16:04 ---------- Previous post was at 16:02 ----------

as it's not live we wont know untill it is.
the t&c may change.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Either way, every modem is the same setup and provisioning wise. The only reason a tech goes out is to correct or confirm the correct levels.

An upgrade from 20 - 30 would very rarely require a tech, but I think its already been said a few times now :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

It would appear there are many not even doing that!

Re: 20 Mb/s to 30Mb/s free upgrade
 

so if the superhub is free and the upgrade is free
and you do a self install
what's the £30 for

Re: 20 Mb/s to 30Mb/s free upgrade
 

To pay the Indians to press a few buttons

Re: 20 Mb/s to 30Mb/s free upgrade
 

Activation.

Re: 20 Mb/s to 30Mb/s free upgrade
 

but if your on 20mb the line is already Activated
and the Activation fee for 50mb is £20

Re: 20 Mb/s to 30Mb/s free upgrade
 

It says £30 to be activated on 30Mb in the dead link.

Re: 20 Mb/s to 30Mb/s free upgrade
 

"Up to 50mb" means the "Up to 50mb" service ONLY. It's called "Up to 50mb" to cover their ass about performance, this does not mean to include the "Up to 20mb" and "Up to 10mb" services. Actually engineer install is always required on the 50mb and 100mb services, and none of the others.

---------- Post added at 16:48 ---------- Previous post was at 16:46 ----------

Back to what I said earlier, you're paying VM to take your money :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

no sorry it dont .
it says
or

Re: 20 Mb/s to 30Mb/s free upgrade
 

So it says a one-off fee of £30 applies and on the next page it says the fee is for activation. What exactly is wrong with what Masque said?

Oh, and I've just noticed - they've changed the server config so that people clicking on the "Upgrade" button on the cached link now get 50mb added to their basket instead of 30mb.

Re: 20 Mb/s to 30Mb/s free upgrade
 

what next page

Re: 20 Mb/s to 30Mb/s free upgrade
 

The next page in the order process.

Re: 20 Mb/s to 30Mb/s free upgrade
 

The "line" is always active, the activation involves the change of service code and provisioning of the new device.

Re: 20 Mb/s to 30Mb/s free upgrade
 

That bit so I think it does.:D

Re: 20 Mb/s to 30Mb/s free upgrade
 

£30 is worth it.
If the details are correct as they were on the link (which is now dead), that's £30 for a new SuperHub (if you haven't got one) and 30Mb internet.

Depends if you want either of the above, if you're happy on 20Mb then there's no harm in staying on it :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Even if you have one it will still be £30.

Re: 20 Mb/s to 30Mb/s free upgrade
 

That's why I had put "if you haven't got one" in parenthesis :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Personally I'm surprised people are debating the cost of upgrading to 30mb. It's not expensive, nor is it a bad offer.

The super hubs obviously cost Virgin money, they can't just give them away like candy to everyone. Not to mention the cost of having someone on 30mb on the long term. You know the whole capacity expenses/bandwidth.

I'm personally getting 30mb from day one when available in my area. No arguements, no debates over the phone, just a simple. 30mb please. Yes a free superhub? Thankyou Sir, Goodbye.

XL 30mb is almost a new tier in itself, think about it. 20mb is 10mb higher than L package, now it'l be 20mb higher.

I hope Virgin does something like this with HD boxses for XL or L packages for existing customers. Wouldn't mind a cheaper V HD box myself.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Nice to hear :cool:

30Mb would be a new tier.. everyone different speed is a tier ..

Re: 20 Mb/s to 30Mb/s free upgrade
 

Or you could get 50mb for 6 months for the price you'd pay for 30mb (and don't forget new customers get the superhub free, no activation, and line rental discounts for 6 months)

Re: 20 Mb/s to 30Mb/s free upgrade
 

They're not giving it away, they're renting it to you as a part of the service AND asking you to pay for it as well.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Seems fair

Re: 20 Mb/s to 30Mb/s free upgrade
 

You could alternatively pay £75 just for the Superhub and stay on 20Mb which makes it a bargain as you will also get 30Mb for the one off charge with no increase in your subscription.

Re: 20 Mb/s to 30Mb/s free upgrade
 

One of the factors VM puts forward as a plus for the Superhub is "future proofing". That is of no true benefit to a customer as VM can only supply anything if their end user kit can accept what is desired by a customer. If VM's kit cannot accept what the customer wants the VM must upgrade the kit at VM's cost.

It is spin to state future proofing but a clever strategy in offering kit with the carrot of a speed improvement and getting the customer to bear some of the cost;).

£30 means little to many in exchange for a substantial speed improvement but what bothers me is the number of people having serious problems with the Superhub.

Re: 20 Mb/s to 30Mb/s free upgrade
 

For all those "numbers of people" having problems with the Super Hub, there are plenty who have no issues whatsoever. If such issues were investigated at a more granular level it would be interesting to see if the Hub were actually the outright real cause.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I feel sure there are plenty of happy people with the Superhubs who found them plug and go but there are also plenty of happy people without secured wireless networks and way below optimum service.

My opinions are formed by what is seen on VM help forums. Some people are finding problems with the modem component which points towards a VM issue whether it be fault or something else.

Others are finding major hassles with the router component and are following the sage advice of using DMZ to pass through to their own routers to restore functionality. Some of the posters know a lot more about networking than I have ever bothered to learn and their opinions of the Superhub are less than complimentary.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Traduk, you might also want to skim through this

Re: 20 Mb/s to 30Mb/s free upgrade
 

Ah good old Alex .. (if you're reading this, yes I did just say old) :D

Re: 20 Mb/s to 30Mb/s free upgrade
 

Pip.

Many thanks.

I bet the blogger who started it off as a promotional exercise is no longer a happy bunny;). It looks like they well and truly dumbed the router down by disallowing dual wireless mode... Less confusing for the masses I guess;)

Am I correct in thinking (based on your past posts) that you took a backwards step from the future super world to standalone plus your own router?.

I am in one hell of a quandary about how to proceed with rationalising my set-up with 4 PC's, my wife's laptop, VM broadband and ADSL. With my existing set-up I can use ethernet or wireless at will and swap between, VM or ADSL almost on the fly but the Superhub looks to be a level of complication I do not need. Decisions, decisions:(

Re: 20 Mb/s to 30Mb/s free upgrade
 

No I didn't take a step backwards. I was already there!

Got my 50Mb before the advent of the superhub.

Once bridge mode is enabled you will have no problem (I presume you already have your network set up), meanwhile sticking a router into the DMZ is a workround.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I thought I saw that you stipulated a specific modem which I guess was a replacement and you did not want the Superhub.

I have two networks set up (cable and ADSL) into which I can swap and change at will. Infinity will change the dynamics in the near future (for ADSL) and the cable router is both getting old and has proven to be not a best buy ( Linksys wrt54G = small ram so only mini DD-WRT)

For cable I will look for something to pass through to that offers what I might need. Ironic that the Netgear basis of the Superhub router is very acceptable but VM have dumbed it down to unacceptable levels.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Well, we can't be guaranteed there's no problem, the SH itself could still have it's various bugs and what not. Even the standalone modem doesn't have real "bridge" mode as it does some layer 3 routing and interception too. And it's got a few bugs with that, especially if you get a lot of disconnects.