Re: VIP/VIP+ New and Improved VIP Package
 

Just got this back:

"The changes to the VIP 20 will be taking place at the start of next year. As previously advised we are currently working on a new VIP package for all our VIP customers to have.

You can upgrade to the VIP 50 with a free install, but you will still have to pay the £20.00 activation charge."

Re: VIP/VIP+ New and Improved VIP Package
 

Yes that was my understanding aswell which is why I took the 6 month discount so that in 6 months I could then make a decision on what was on offer, ie stick with vip 20 or upgrade to vip 50.

Re: VIP/VIP+ New and Improved VIP Package
 

I wish they would put it officialy on the website. Just phoned and was indeed told £97.50 for VIP50. The bloke then said that the HD premium channels are definitively not included and would cost an extra £7.00. Come on Virgin sort it out.

Re: VIP/VIP+ New and Improved VIP Package
 

Hmm so much conflicting info,so if you on the vip 20 and upgrade it to the vip50 does that include the hd channels and the 50mg or is it just the 50mg and you have to pay extra for the hd channels?

Re: VIP/VIP+ New and Improved VIP Package
 

You get the HD Premium channels included for one HD box - they should get activated the same day as the 50Mbit broadband gets installed

Re: VIP/VIP+ New and Improved VIP Package
 

ah right thanks,and thats all in for the 97 quid with a £20 activation is that right?

Re: VIP/VIP+ New and Improved VIP Package
 

I`m getting my 50mb upgrade done tomorrow. I`ve already got the dlink router so I dont need one of those but I will need a usb adaptor for my laptop. Will the engineer bring that with him or have I got to ring up and request one ?

Re: VIP/VIP+ New and Improved VIP Package
 

ok i think i upgrade,who is best to speak to retentions or just cs..:)

Re: VIP/VIP+ New and Improved VIP Package
 

I upgraded to VIP50 from VIP20 last tuesday and had it installed yesterday. HD channels were still not on when i left for work this morning so i rang customer services from work and was told that the HD Premium channels are NOT included VIP50... What do i do now then?

Re: VIP/VIP+ New and Improved VIP Package
 

Ring faults rather than Customer Services

Re: VIP/VIP+ New and Improved VIP Package
 

I have to say that I admire the patience of all the people answering what is basically the same question over and over again.

If you are on VIP50 then you should automatically have had the HD channels added to your main STB.

See below an email from the CEO's office:

"Hi
Thanks for your recent enquiry about our new HD channels and how they will affect your VIP package.
The great news is that the HD channels will be included in your VIP package, so you'll be able to enjoy them for no extra cost*. You don't have to do anything as we will automatically add the channels for you.We really appreciate your feedback about the new HD channels, and we hope you're really happy about the outcome.
You can contact my office on <deleted> between 9.00 am – 17.00 pm if you have any further questions regarding this.
Just so you know the changes will be shown on your bill as a £7.00 charge for the HD channels, there will also be a £7.00 discount showing under refunds and adjustments.
Kind regards
Diane"

<deleted>|Chief Executives Office
Virgin Media, PO Box 238, Wythenshawe, Manchester, M22 0WJ
T <deleted> | E <deleted>@virginmedia.co.uk



If you want them on another box "instead" you need to make that known to the relevant department.

If you want them on an "additional" box as well then you will be charged accordingly.

Hope this helps.

EDIT ROB: DO NOT POST CONFIDENTIAL INFORMATION OF NON PUBLIC FACING CONTACT DETAILS OF VIRGIN MEDIA STAFF

Re: VIP/VIP+ New and Improved VIP Package
 

Last week after the VIP50 upgrade became available I phoned up and booked it... gotta wait till 18th so they must be busy or low staffed down this way..

anyway having already got the £7 discount and verbally/email agreed to a new contract I got a letter this morning 'Your Welcome Pack' ... gives details of the upgrade and the costings but not actually done the maths yet .. also includes a slip to sign and return agreeing the new 12 month contract ..

BUT .. the cheeky buggers didnt even put in an evelope let alone a pre-paid one ... cheap skates .. LMAO

I suppose everyone else is getting this letter and contract to sign ?

Cozzy

Re: VIP/VIP+ New and Improved VIP Package
 

I didn't get anything to sign if I agree to a new 12 months, only if I didn't agree.

Re: VIP/VIP+ New and Improved VIP Package
 

OOPs .. think I miss read it .. yeah its the cancel within 7 days slip ...now I dont feel so bad about no envelope .. lmao

Re: VIP/VIP+ New and Improved VIP Package
 

Hi, me to

My contract had expired, August bill, on line, for XL20, + fULL Sky package, Films + Sport
+HD extra totalled over £110 + call charges.

Had to say no- way to that and new 12 mths contract now on offer at less than £ 85.00.

I am accepting it first light tomorrow, I feel the same as others, shame I have to pay postage for acceptance letter.

LOL

Don't give up on Retention, there are more discounts out there than we know about.

Regards

Re: VIP/VIP+ New and Improved VIP Package
 

Rang faults twice this morning, first time i got cut off, the 2nd time i was speaking to someone for nearly 20mins...

He knew nothing about the HD channels being free for VIP50 users, so i quoted him the email from the user received from Diane.. I kept getting put on hold, and then he asked me for all the channel numbers that i should be receiving, which i would have though he would know.. He then sent a signal to my box, told me to wait a minute and then check them, still didnt work.. Then there was silence for about 10 seconds and then he said there was a fault and that it would be fixed within 24hr hours..

I really dont know where to turn to now..

Re: VIP/VIP+ New and Improved VIP Package
 

Your account has been sent to 2nd line to look at. They get back within 24 hours.

Re: VIP/VIP+ New and Improved VIP Package
 

ok i,m fed up,i have just got off the phone to retentions,I asked if i could upgrade to the vip50 package and she said its not available to me as a exsisting customer and they dont have the vip50 on there system..who do i speak to to get it.

Re: VIP/VIP+ New and Improved VIP Package
 

Customer Services

Re: VIP/VIP+ New and Improved VIP Package
 

At last i got it sorted:)upgraded to vip50 got it for £96.50 for some reason and i,m also getting my standard box swopped and replaced with a hd box:):)but can,t get it installed till the 24th aug :(Oh just got a txt on my mobile from virgin media telling me my hd channels will be added within the next hr not had that before,the guy said it not be done till i had the install,i hope it is ready for the footy on sat :)

Re: VIP/VIP+ New and Improved VIP Package
 

Good stuff :tu: Are you on the original e-billing discount because that's what will have brought it down a quid :)

Re: VIP/VIP+ New and Improved VIP Package
 

tbh m8 i have no idea i don,t get paper bills i opted out of that.;)so that probably why i have it a £1 cheaper.

Re: VIP/VIP+ New and Improved VIP Package
 

I upgraded to VIP50 last Tuesday, had it installed this Monday.. I didn't receive a text about the HD channels and 3 phone calls in the last 3 days and i still dont have them.. :(

Re: VIP/VIP+ New and Improved VIP Package
 

well i never had a txt before m8,but i will type what it says..

Great news!Your new premium TV channels from virgin media entertainment will be ready to watch within the hour.Need help along the way?call us on 0845451111.

i let you know if i have them when i get home.:)

Re: VIP/VIP+ New and Improved VIP Package
 

Still not heard anything, and the channels are still not available..

Re: VIP/VIP+ New and Improved VIP Package
 

hi guys,

I just received an email saying the hd package of skysports and sky movies will be added to my account free of charge, wtf? I havnt asked for this.

Does this mean they will start me on a new 12 month contract for something I've not asked for?

Re: VIP/VIP+ New and Improved VIP Package
 

If it's over 24 hours, then call 151 again to see what's happening.

---------- Post added at 14:23 ---------- Previous post was at 14:18 ----------

Are you a VIP customer with 50meg BB? Then theres nothing to worry about, it's now part of that package.

Re: VIP/VIP+ New and Improved VIP Package
 

hi m8 i didn,t get mine yesterday either so you not alone.

Re: VIP/VIP+ New and Improved VIP Package
 

I was having a flick this morning and noticed the HD channels had been added and I assumed it was perhaps a "free weekend". Then I read my e mail just now and job is a good one. Thanks Virgin.

Re: VIP/VIP+ New and Improved VIP Package
 

try contact the virgin twitter team there very good

Re: VIP/VIP+ New and Improved VIP Package
 

So I have to call back a fourth time.. I don't mind so much but its the fact I can hardly understand what the person on the other end if the line is saying..

Re: VIP/VIP+ New and Improved VIP Package
 

contact virgin twitter team thet sort it out for you no probs

Re: VIP/VIP+ New and Improved VIP Package
 

Rather annoyingly I was on VIP and recently got advised to remove some of the phone services (I never use the landline), and manually add 50meg BB + HD subscription - this put me into a new non-vip discount code which leaves me paying 101.99/month with no need to roll into a new 12 month contract.

Does the VIP20 to VIP50 upgrade require a new 12 month contract commitment? If not, am rather annoyed that I was advised of the above only days before a better offer came along!

Re: VIP/VIP+ New and Improved VIP Package
 

yeah I am,

i notice i havnt recieved it on both my boxes, just the downstairs one.

Re: VIP/VIP+ New and Improved VIP Package
 

There is nothing to worry about the Sky Prem HD channels are free when taking the VIP 50 Package.

The Sky Prem HD Channels are only on one box for free

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks for that Dave, do you know which is the correct twitter for them?

Re: VIP/VIP+ New and Improved VIP Package
 

@virginmedia http://twitter.com/virginmedia

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks Ben, do i just twitter them my problem? Will i have to send them my account number over twitter?

Re: VIP/VIP+ New and Improved VIP Package
 

You usually tweet them with what's wrong to @virginmedia and then if they need any details they ask you to email them to twitter@virginmedia.co.uk

Re: VIP/VIP+ New and Improved VIP Package
 

50Meg? they cant even provide 20 round here (Epsom)..........I was paying full VIP price for 2 years and only ever had a max of 10meg........after a long battle they reduced the price of my package, and because im no longer a VIP customer (Their Fault), I dont qualify for the "Free Upgrade" to Sky HD channels.......You couldnt make it up.

Re: VIP/VIP+ New and Improved VIP Package
 

Why is this Virgin Media's fault? You were a VIP customer who wanted to reduce your price. The only way to do this is to break your VIP bundle.

Re: VIP/VIP+ New and Improved VIP Package
 

Epsom has full BB access up to 50mb

Re: VIP/VIP+ New and Improved VIP Package
 

Today i got a wireless router fron virgin,got no need for it tho but i guess it might come in handy if i get a laptop,still no hd channels tho,but i,m impressed by the txt messages they keep sending me about whats being delivered and what time etc.

Re: VIP/VIP+ New and Improved VIP Package
 

Have just phoned virgin enquiring about the VIP50 package as i am looking to leave sky and join VM (had 20mb internet with VM couple years ago) and they told me that Premium HD is not included with the VIP50 package, is this correct? Is it only included for existing customers? Cheers.

Re: VIP/VIP+ New and Improved VIP Package
 

No thats not true quote this when you call again.http://community.virginmedia.com/t5/...010/m-p/107314

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks alot lincsbri for that will do :)

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks, id better ask them about the free wireless router aswell that still hasnt arrived that the engineer didnt leave for me when i had 50mb broadband installed last week..

Re: VIP/VIP+ New and Improved VIP Package
 

So why couldn't they provide 20Mb?

Re: VIP/VIP+ New and Improved VIP Package
 

Who says they can not provide 20mb.

If VM are adversiting which they are Epsom have full access to all VM products.

If you signed a contract which said VM would offer 20mb and 2-3 months latter confirmed they can only offer 10mb then your contract is void.

I suggest you contact 151 for Tech help, otherwise there is nothing stopping you upgrading to VIP50.

Re: VIP/VIP+ New and Improved VIP Package
 

I'm unaware of any problems with 20 or 50meg in Epsom. Has any ticket number been given regarding any problem?

Re: VIP/VIP+ New and Improved VIP Package
 

THEY say they cannot provide 20MB...........do you think they would send me a new Modem, Dig up the cable and renew it and send umpteen engineers round, and agree to a reduced payment if they didnt need to?

Re: VIP/VIP+ New and Improved VIP Package
 

and as I said your contract is void - but no doubt by excepting a reduction is service/discount of some sort would mean you acknowledged this.

Re: VIP/VIP+ New and Improved VIP Package
 

Did VM say it was just affecting you? If they've done re-pulls etc, it sounds like it.

As I said earlier, I'm not aware of a problem in Epsom as a whole.

Re: VIP/VIP+ New and Improved VIP Package
 

Got the same email. Also got the bill in today (Aug 20 - Sept 19) and no discount applied

Re: VIP/VIP+ New and Improved VIP Package
 

Emailed the twitter team today, they said they will look into it for me.. Still not recieved the free router or have had the HD Prem channels on yet..

Re: VIP/VIP+ New and Improved VIP Package
 

I've just been on the phone with CS trying to upgrade from VIP20 to VIP50 for just the £20 activation fee (and the £5.x pm extra) but they were adamant there would be a £35 installation fee too. Even reading to her, verbatim, what Mark Wilkin had posted on their support forum and referencing this thread, both the girl I spoke to & her manager insisted they'd have to charge an installation fee and that "the offer has probably run out". :rolleyes:

I asked to be transferred to Retentions whereby the helpful chap there had everything sorted within ten minutes and an appointment booked for the 31st. http://www.cableforum.co.uk/board/im...ons/icon14.gif

Re: VIP/VIP+ New and Improved VIP Package
 

HEHE nice 1,the offer does run out at the end af august so i was told by cs.Then they will start to charge for installation as well ,its a 1 month offer only so be quick :)

Re: VIP/VIP+ New and Improved VIP Package
 

Right can i please just double check on this please

I am upgrading to 50Meg from 20Meg on Sat and ordered it before they came out with the free HD for 50Meg so do i need to do anything after the install of the 50Meg about my HD sports and Movies as i have them now but am paying the £7.

Will i need to call Virgin or will it be taken care of?

Re: VIP/VIP+ New and Improved VIP Package
 

Hopefully the guy at retentions made these two short-sighted CS agents aware of the deal.
I can't understand why now after the VIP 50 offer has been about for a week now that some CS staff have not got a clue:confused: the VM-CS agents who post on CF all know about it and have done since the offer began, so why not the likes of the above??

Re: VIP/VIP+ New and Improved VIP Package
 

Can some one please confirm the price for the new VIP 50 and what it Includes. My parents are on the old VIP package and dont believe that they are getting good value.

Re: VIP/VIP+ New and Improved VIP Package
 

It includes everything the VIP20 package includes, but with 50 Mb broadband and the Sky Movies HD package.

Re: VIP/VIP+ New and Improved VIP Package
 

The twitter team seem to have solved my problem :)

Re: VIP/VIP+ New and Improved VIP Package
 

Nice one :tu:

Re: VIP/VIP+ New and Improved VIP Package
 

Hi all

Got my VIP20 to VIP50 upgrade today ... or rather I got half of it .. engineer didnt know anything about swapping the V box for a VHD box which i added to the installation a couple days after booking the 50Mb upgrade.
Phone call later and sorted .. CS wanted me to pay £15 postage and install myself but managed to get the postage knocked off but still gotta install myself when box arrives.
So a result ... despite a round about way of doing it ... just gotta test 50Mb connection now to make sure it truely is .. highest test so far has been 3.1MB (31Mb)

Cozzy

Re: VIP/VIP+ New and Improved VIP Package
 

I rang retentions yesterday about a billing error and I mentioned the Talk Unlimited (which was supposed to have been lowered to Evening & Weekends).

I was told that it was kept because having triple XL was cheaper than having evening & weekends, which I can understand. But then I was told I am on the VIP package even though I changed my package to plain triple XL in order to avoid the £10 a month for a second V+HD box.

Any chance I could do this deal then or (as I expect) have I been misinformed?

Re: VIP/VIP+ New and Improved VIP Package
 

Its got to be worth a try, you have a lot to gain and nothing to lose, I'd chance my arm.
Let us know how you get on, and good luck.:)

Re: VIP/VIP+ New and Improved VIP Package
 

If anyone is still paying the £92.49 a month rate for VIP20 I'd advise a call to retentions. I've just spoken to them about the price difference with the advertised £89.50 a month, and straight away they said they could drop me to this rate and refund the difference for 6 months. They said the discount was not automatically applied, as you need to take a new 12 month contract to qualify. As I've just entered a new contract to get the £7 a month 6 month discount from the CEO office I didn't argue. :tu:

I've put this saving towards adding the Sky HD channels to my 2nd box. Between this saving and the £7 a month 6 month one, it's only cost me an extra £4 a month to add the HD premiums to both boxes. Happy with that for 6 months, and we'll see what the new and improved VIP pack brings next year :D

Re: VIP/VIP+ New and Improved VIP Package
 

I rather have upgraded and got the VIP50 for £5 more.when the offer has finished at the end of the month I wouldn't think they will offer this package without having to pay the install and activation,doing it early will insure what ever they decide we won't have to pay anymore for it .

Re: VIP/VIP+ New and Improved VIP Package
 

phoned virgin today to upgrade from vip 20 to vip 50, all went well until the girl said i would need upfront payment for activation ( which i new about), but id need pay £50 or so for a second HD box? is this correct as i thought you only needed one HD box not two, can anyone shed anylight on this thankyou.

Re: VIP/VIP+ New and Improved VIP Package
 

Just recieved a "Whats happening letter"

Im on the VIP20 + XXL BB + 3rd Box (V+)

I haven't upgraded to VIP50 as I was given £14 pounds off then they added the Sky HD pack I believe the difference me and big red worked out was 49p so I didn't phone to change to VIP50.

The letter says that their will be a £2 sky sport increase which I knew about. They are removing the ebilling discount which I didn't know about.

But here's the better bit it says they are increasing my discount by £5.99 :shocked::shocked: Really its only a £2.99 after the two things above have been applied.

Currently paying 107.99 (Including Ebilling) but from 1st October it will be £105 which is cheaper than VIP50 + 3rd V+ I believe so well done Virgin Media I'm happy for the moment lets wait and see about XXXL BB and Tivo boxes!

Re: VIP/VIP+ New and Improved VIP Package
 

Er, if you have XXL then you are on VIP 50

This also confirms you are on VIP 50, as all VIP 50 customers will be paying the same standard price of £97.50 for the bundle (excluding any extras and/or negotiation short term discounts)

VIP 20 is still under review so isn't having the discount changed

Re: VIP/VIP+ New and Improved VIP Package
 

Can someone clarify something for me please?

I was on the VIP20 up to last week when I upgraded to VIP50, now, as far as I'm aware, the only thing VM need to do is send a hit to my V+ box to add the Premium HD channels & have an Engineer swap out the old NTL250 modem for a shiny, new, 50Mb capable one (he's booked for the 31st).

Now here's the question: should I have received the Premium HD channels within 24 hours of phoning to upgrade (as the E-mail from VM stated) or will I get them only after the 50Mb BB is up and running?

Three calls to CS and a couple of request for help on Twitter (yes, I even sullied my soul and made an account on a "Social Networking" site *spits) have amounted to nothing but false promises & ignorance.

Any help/advice would be appreciated.

Re: VIP/VIP+ New and Improved VIP Package
 

You'll get them when the engineer installs 50Mbit

Re: VIP/VIP+ New and Improved VIP Package
 

Right, thanks for that. I just wish they would have said that from the beginning and not led me to believe I'd get it within 24 hours, then there's the misleading email that turned up within half an hour of the upgrade request saying:

Oh well, now I know not to bother wasting my time with CS any further.

Re: VIP/VIP+ New and Improved VIP Package
 

well it doesn't add up If i am.

after another 5 months my bill will be £113 a month

113 - 97.50 = 15.50 surely an extra V+ isn't that much?

Unless on the 1st of October my bill will become the same as a VIP50 and the extra box is charged at £9.50 total cost £107. I believe that's what it should be.

Re: VIP/VIP+ New and Improved VIP Package
 

If you are talking 2 x V+HD boxes and a normal box then £113 is correct. This is £5.50 additional box fee and £10 V+HD service fee (both of which are included within the core price for the other two boxes)

If it's 3 V+Hd boxes it would be £123

Re: VIP/VIP+ New and Improved VIP Package
 

I got the same message and was all excited but it turns out your account will sit on hold until the new modem is installed as it says above. That said, as soon as my new modem was activated, I had the HD channels

Re: VIP/VIP+ New and Improved VIP Package
 

Cool, it's another reason to look forward to the install date, then.

Another question, did you receive your router & dongle in the post or did the Engie bring it? My router turned up the other day but no sign of the dongle, yet CS said the Engineer would bring them along with the modem. :confused:

Re: VIP/VIP+ New and Improved VIP Package
 

The engineer gave me the router and dongle when he came to install the modem. Both are now in a cupboard as spares if something goes kaput as I'm more than happy with my Belkin N+ router and my laptops built in wireless

Re: VIP/VIP+ New and Improved VIP Package
 

So if I wanted VIP 50 with Call display what would the price be come October ?

Re: VIP/VIP+ New and Improved VIP Package
 

£99.50

Re: VIP/VIP+ New and Improved VIP Package
 

Are you sure, because it is 97.50 now but sky increase of £2 and call dispaly which is £2 wouldn't it be £101.50 ?

Re: VIP/VIP+ New and Improved VIP Package
 

I'll double check but as far as I'm aware the Sky Premium increase is being absorbed this year for VIP 50

---------- Post added at 12:00 ---------- Previous post was at 11:57 ----------

EDIT: Actually I got it wrong. It will be £98.50. VIP 50 is being reduced to £96.50 from October for everyone

Re: VIP/VIP+ New and Improved VIP Package
 

'Sky Premium increase', are they putting it up to £9 now? VM must have hired a chimp to do the negotiating.

Re: VIP/VIP+ New and Improved VIP Package
 

No the SKY premiums are only going up £2.

Re: VIP/VIP+ New and Improved VIP Package
 

The SD Premiums are going up, same as they do every year. The HD Bolt on is staying the same

Re: VIP/VIP+ New and Improved VIP Package
 

Pricing information can be found HERE

Re: VIP/VIP+ New and Improved VIP Package
 

On the phone now and being told £35 installation but activation is free. Is this correct ?

Re: VIP/VIP+ New and Improved VIP Package
 

Should be the other way around at the moment. Free install for VIP 50 but you have to pay for the activation of 50Mbit

Re: VIP/VIP+ New and Improved VIP Package
 

Well just finished the call and she was adament that it was pay for install and activation is free. Wouldn't budge. Maybe they have just changed it, as this way VM will get a bit of extra cash.

---------- Post added at 14:37 ---------- Previous post was at 13:56 ----------

Just spoke to someone in India and she is now saying my account is showing just the £20 activation fee. This was after about 20 minutes of explaining I wanted to know how much I was being charged to upgrade.

Re: VIP/VIP+ New and Improved VIP Package
 

VIP50 Current Price Per Month £97.50 From 1st Oct £99.50

VIP20 Current Price Per Month £92.50 From 1st Oct £94.50

Although it’s a shame about the price increase but VM are dealing with Sky so we know what there like - don’t worry VM customers are not the only customers both BT and Sky themselves have increased by the same price.

Re: VIP/VIP+ New and Improved VIP Package
 

Are you sure Bigred, Ben says different a few posts back

Re: VIP/VIP+ New and Improved VIP Package
 

Also VIP with Coming Soon Cisco TIVO Boxes.

Its my understanding that the new VIP package/s will be released along side the TIVO release.

Its not concrete yet so don’t quote me just yet - VM new/existing customers will not be required to fork out hundreds of pounds for the new TIVO box.

Any new/existing customers who wish to upgrade to the VIP packages will get the new TIVO box included in the VIP package with a activation fee of around £75 per box.

(For customers already on VIP packages I have no information on what may be charged, but just a slight hint - maybe drop packages before the TIVO is released and then upgrade to the new TIVO VIP packages - we may not be required to do this as the same activation fee may be applied to all customers.)

I'm in the same boat so as soon as more info comes available I will post but it does seem information is a bit sketchy at the moment.

Re: VIP/VIP+ New and Improved VIP Package
 

The VIP 50 price is actually going down by £1 from it's current price AND absorbing the Sky Premiums increase. Adjustments are also being made so that ALL VIP 50 customers pay the same price

Re: VIP/VIP+ New and Improved VIP Package
 

Seems not everyone in VM is on the same wave length - I'm getting told by retentions that the £2 increase will be added

---------- Post added at 18:53 ---------- Previous post was at 18:50 ----------

If not even better news for VIP50

Re: VIP/VIP+ New and Improved VIP Package
 

Just got my VIP 50 "contract" through.

Installation of the VHD box is next Friday. Ok, quick question which I'm guessing has been asked a bazillion times before.

Are all the HD channels on that box except the SKY premium HD channels?

Thanks,

Re: VIP/VIP+ New and Improved VIP Package
 

Indeed they are

Re: VIP/VIP+ New and Improved VIP Package
 

Lovely. Cheers Ben.

Re: VIP/VIP+ New and Improved VIP Package
 

If you have ordered VIP50 then one of your boxes will receive all HD channels including the Sky Prem HD channels. i.e. normally VM load the Prem Sky HD channels to the V+HD box and if your 2nd box is the new VHD box then you get all HD channels except the Sky Prem.

Remember you can change this at anytime - its your choice which box you want the Sky Prem HD channels on.

Re: VIP/VIP+ New and Improved VIP Package
 

I'm pretty sure BeMcr is spot on with the prices - as usual. I have a letter from VM confirming that the VIP50 package price is increasing, AND the discount is also increasing so the net effect is a £1 decrease in the bill. However when you also also take into account the eBilling discount of £1 is being removed, then teh overall effect is zero, assuming you had the eBilling discount before 1st October.