Re: Free 2 to 10 upgrade
 

Registered 1 week ago, just got back from pub and run a quick speed test...

http://www.speedtest.net/result/474510638.png

Looks like I've been upgraded in last few hours, I did see several Virgin vans out working on the green boxes locally - at last. Area 26 (Farnborough). Yipeeee....

Re: Free 2 to 10 upgrade
 

If you have registered you should receive the upgrade by the end of August.

Re: Free 2 to 10 upgrade
 

This morning the download speed has settled at around 9.75Mb - Been watching streaming BBCi Player in HD, excellent! I reckon VM are now on the case in this area, I was suspicious last night when I saw 3 VM vans at different big green box locations near to me. For info. when I last spoke to VM CS UK they told me that the whole GU area should be complete by 1st June - I didn't think it would happen quite so soon though! I live on the Surrey side of the border near to Farnborough.

Re: Free 2 to 10 upgrade
 

Well, this morning's test, having been disappointed with my 'upgrade' to date;

22.37mb

:shocked:

---------- Post added at 09:23 ---------- Previous post was at 09:18 ----------

Done a few more. Starting to question the accuracy of these things;

18.6
39.65 (:shocked:)
10.53
54.49 (double :shocked:)
12.73
19.56

Bored now.

Re: Free 2 to 10 upgrade
 

Test your speed properly
http://www.virginmedia.com/testmyspeed/manual.php

Re: Free 2 to 10 upgrade
 

Blimey, that looks like hard work. Bottom line is it's much quicker this morning - whatever I'm at will do me. Cheers.

Re: Free 2 to 10 upgrade
 

It is a doddle to do and much more accurate and exactly what I would get you to do if on the phone.

Re: Free 2 to 10 upgrade
 

any clues on area 24 (hatfield, hertfordshire, AL10)??

registered weeks ago. no upgrade or info yet :mad:

Re: Free 2 to 10 upgrade
 

hi my part of farnborough not done yet oh well some day . BT Digging a hole down the road after a cable went dud . probably a tree root again its the usual thing here. the reason we left BT Lines never worked for long although we have had 3 repulls with
NTL as have many down here BIG BIG TREES Both side of road .

Tony

Re: Free 2 to 10 upgrade
 

Anyone got any idea on where area 32 Swindon might get upgrade ?

Re: Free 2 to 10 upgrade
 

Still on 2mb here (Area 07), been noticing my internet has been 'dropping' out a lot recently, goes back to normal if I unplug the modem and then plug it back in after 10 seconds.

Re: Free 2 to 10 upgrade
 

Upgraded here overnight. (Stoke On Trent. Area 20)


https://www.cableforum.co.uk/images/...2009/05/57.png

Re: Free 2 to 10 upgrade
 

Quick mention again, the area you are in won't be upgraded all together. More useful is just where you are, or better yet which CMTS you are on, see the connection tab above for how to get this information.

Anyway hot off the presses are that Cwmbran is being done during May - June, and Teesside June - July.

Nothing more specific than that I'm afraid.

Re: Free 2 to 10 upgrade
 

If you want to know when your area is being upgraded you might try asking on vm.support.broadband.cable. It`s where they told me about the Teeside upgrade time. Was a bit gutted it`s going to be that long but at least now I know.

Re: Free 2 to 10 upgrade
 

I Bet thats as useless as what India and the rest has told us .

Re: Free 2 to 10 upgrade
 

I wouldn't trust Virgin Media if they said it was going to get dark tonight!

I was going to upgrade from 2 to 10 meg back in january (and pay) but i was told it would be free,

first they sent an engineer out and fitted a new modem, but all i got was 2meg
he said i would have to wait til 1st of April for them to turn the 10meg on?

Then after that i rang them (Customer services just lie and tell you anything or leave you on hold and hang up) i was told they would be turning it on on the 1st of May 2009, that came and went, and i was told i should have been told to register online and then it would be within 24 hours
then i was told that it wouldn't be before 1st October 2009 and may be December 2009?
However, i've read all sorts of adverts and claims, and i was told twice this week that as i live in Bristol i should be able to get 50meg imediately so they told us today? and they said thier technical people don't know what they are talking about, so i rang them and they just blame the sales people?

so i've got 2meg and god knows when they will ever if ever upgrade the speed

Re: Free 2 to 10 upgrade
 

Hmmm... Is this subject to STM?

Re: Free 2 to 10 upgrade
 

Yep

Re: Free 2 to 10 upgrade
 

You are downloading for less than 5 minutes so should not cause STM.

Re: Free 2 to 10 upgrade
 

According to newsgroups, anyone on this connection should see upgrade within 2 weeks
cpc2-derb8-0-0-cust342.lei3.cable.ntl.com

Re: Free 2 to 10 upgrade
 

No, I mean will this particular download be restricted if you are currently being throttled? Or is this a crafty way for VM to show high download speeds even with STM?

Re: Free 2 to 10 upgrade
 

If you are getting STMed it will show up in your download speeds regardless what you download.

I and anyone one of my colleagues can usually tell you if you are being traffic managed on a call.

Re: Free 2 to 10 upgrade
 

I rang Virgin India before the 1st of may and they told me that I would be upgraded by the 16th of May.

https://www.cableforum.co.uk/images/...2009/05/55.png

They were obviously wrong. Area 30 nottingham

Re: Free 2 to 10 upgrade
 

They seem to be doing Teeside today. I was told June/July but I`m not complaining - not now at least:-)


http://www.speedtest.net/result/476240185.png

---------- Post added at 15:54 ---------- Previous post was at 15:53 ----------

Mmm. How do you get the speedtest graphic to appear rather than the link?

Re: Free 2 to 10 upgrade
 

copy and paste forum link

Re: Free 2 to 10 upgrade
 

https://www.cableforum.co.uk/images/...2009/05/54.png

:-)

Re: Free 2 to 10 upgrade
 

You lucky boy

Re: Free 2 to 10 upgrade
 

Still awaiting 10Mb upgrade in the OL2 area. The thing is since I got the news of this upgrade which though not exactly free, but still sounds like a good deal for £2 and it has awakened my interested in BB speeds. I have a question which I hope someone can answer, is it better financially to wait for this M to L upgrade before I move up to the next level?

Re: Free 2 to 10 upgrade
 

It isnt an M to L upgrade. It`s still M. There are two 10Meg packages with differing download allowances. As for finance - you pay the same whether you register for the upgrade or not.

Re: Free 2 to 10 upgrade
 

Thank's for the info mjeff2k. If I'm understanding this upgrade then has limits to downloading? Sorry, but when I'm trying to figure out the best options for BB I have to say that all the different tarriffs on Virgin,O2 and Sky makes my head spin.

Re: Free 2 to 10 upgrade
 

Yes the 10Meg `M` package has a 750Meg limit between 4pm - 9pm. If you go over they knock your speed back 75% for 5 hours. The 10Meg `L` package has a bigger allowance (1500meg I think)

Re: Free 2 to 10 upgrade
 

https://www.cableforum.co.uk/images/...2009/05/49.png

Teeside, area 30 done.....sweet

Re: Free 2 to 10 upgrade
 

If you wait for this upgrade you can see how it works. If the STM proves to be unworkable you can always upgrade to 10 Mb L at a later date.

If you opt to upgrade to 10Mb L now you will have to take into account the effect changing your package could have on your contract and any loyalty discounts you may currently have. You also have to be aware that you would probably be unable to return to slightly cheaper M BB.

Re: Free 2 to 10 upgrade
 

I dont believe it, I`ve been throttled. Ive downloaded nowhere near 750mb.

Re: Free 2 to 10 upgrade
 

Well tomorrow I should have an engineer calling to 'install' my cable modem (STB cannot handle 10meg and I have been told there is now way to install the cable modem myself). So I will post tomorrow afternoon and let you know if the RM12 area has 10meg.

Re: Free 2 to 10 upgrade
 

Hi bigpmc, I'm still waiting ! Loftus Area. :confused:

Re: Free 2 to 10 upgrade
 

I have been upgraded from 2 to 10 I am paying £2 per month more (yes I know they say its not for the upgrade but the other prices have been held) I am only getting at best 5mb download according to online speed tests much less on upload, why is the speed so slow when its supposed to be 10mb. (yes I know its up to) but its a long way short. My modem was supposed to be fine.

Re: Free 2 to 10 upgrade
 

WANT TO KNOW WHEN YOU WILL BE UPGRADED?

HERES THE ANSWER:

UPGRADE TIMETABLE

Re: Free 2 to 10 upgrade
 

Try rebooting. I think all Teeside is done

Re: Free 2 to 10 upgrade
 

My brother phoned up CS 2 weeks ago and got his broadband upgraded straight away, but when I phoned up today I was told sorry but you'll have to wait until it comes into your area (July - August), but its making me angry how I'm now paying £20 for 2MB when others near me are getting £20 for 10MB.

Re: Free 2 to 10 upgrade
 

Just rebooted the modem and did a speed test this is what I get !

https://www.cableforum.co.uk/images/...2009/05/48.png

Have you got the phone no: so I can give them a call please.

Re: Free 2 to 10 upgrade
 

Just dial 150 if youve a VM phone

Re: Free 2 to 10 upgrade
 

I've already done that, they refused and told me to wait for it in my area.

Re: Free 2 to 10 upgrade
 

mike @ home is from an area thats been done though

Re: Free 2 to 10 upgrade
 

Hi Guys, just been talking to a young woman and she told me they are doing it all bit by bit !! that's all she would say, so I'll have to wait till it's done.
I'll post back when I'm upgraded.

Re: Free 2 to 10 upgrade
 

Shows the page..but no timetable...for me..:confused:

Re: Free 2 to 10 upgrade
 

Theyve removed it

Re: Free 2 to 10 upgrade
 

Thanks,

in the age of High Speed Broadband and Fibre Optic Cables (you should see the mess hanging of the wall outside my house and the mess they made inside too)

This is the best they can come up with

"We'll be updating this page shortly to provide you with the info you need to check the progress of your speed upgrade.

Thanks,

The Virgin Media Broadband Team."

Thanks a lot Virgin Media Broadband Team!

Re: Free 2 to 10 upgrade
 

If anyone can tell me where the Firefox cache is hidden on a Vista computer I`ll see if I still have it

Re: Free 2 to 10 upgrade
 

http://i41.tinypic.com/knc6o.jpg

Firefox in work offline, nav to the page and it's still there.

Re: Free 2 to 10 upgrade
 

I've just received a flyer from Trevor Elliott asking me to upgrade from 2mb to 10mb. Is this a free upgrade?

Re: Free 2 to 10 upgrade
 

http://i44.tinypic.com/4j5aqh.jpg the rest

Re: Free 2 to 10 upgrade
 

??:confused:

---------- Post added at 15:18 ---------- Previous post was at 15:11 ----------

I didn't ask for it. but I have received a card today inviting me to upgrade, but I'm quite hapopy with 2mb.

Re: Free 2 to 10 upgrade
 

Can anybody inform me when Tonbridge area might be upgraded(TN10)

Re: Free 2 to 10 upgrade
 

Look here:

https://www.cableforum.co.uk/images/...2009/05/31.jpg
https://www.cableforum.co.uk/images/...2009/05/32.jpg

Re: Free 2 to 10 upgrade
 

Though that has been taken offline again - so may yet change (but probably won't)

Re: Free 2 to 10 upgrade
 

I am on 2mb now, will I have to pay anymore for this "free" upgrade?

Re: Free 2 to 10 upgrade
 

BB M has gone up by £2 this month for all customers - there is no additional increase once your speed is increases from BB M 2Mbit to BB M10Mbit after registering online

Re: Free 2 to 10 upgrade
 

Thank you.;)

Re: Free 2 to 10 upgrade
 

Belfast and Belfast City? Where's the former?

Re: Free 2 to 10 upgrade
 

Anyone know when High Wycombe will be be upgraded as i have registered

Re: Free 2 to 10 upgrade
 

https://www.cableforum.co.uk/images/...2009/05/43.png

Yeah baby! :P took a while but we're good now.

---------- Post added at 19:26 ---------- Previous post was at 18:46 ----------

http://speed.io/pics/2036/0309/speed.io.png

Re: Free 2 to 10 upgrade
 

upgrade timetables are online again.....

http://www.virginmedia.com/myvirginm.../timetable.php

Hatfield will be July-August.....:mad:

Re: Free 2 to 10 upgrade
 

Hmm i'm in Derby,
Status has changed to in process of scheduling update, was only a few days ago that newsgroup support told me it would be within 2 weeks. I assume the term scheduling is not a good thing???

Re: Free 2 to 10 upgrade
 

Got the letter today to register but looking at that timetable I'm going to have to wait until July/August :(

SK6 area

Re: Free 2 to 10 upgrade
 

DUCK everyone flight of Porkers on the Way :

Re: Free 2 to 10 upgrade
 

http://www.speedtest.net/result/477658015.png

Just had the Virgin guy round to install the cable modem. First thing is he used a splitter as you guys said he would and CS said he would not (so I moved the furniture for nothing). Second thing is RM12 is live with 10 meg!

Re: Free 2 to 10 upgrade
 

Just had our broadband transferred from STB to Modem today in the Brighton area. Once everything was set up and we had finished going through the installation site we were instantly on 10Mb without having to sign up.

http://speed.io/pics/2038/3917/speed.io.png
https://www.cableforum.co.uk/images/...2009/05/42.png

Re: Free 2 to 10 upgrade
 

So I've been looking at the upgrade timetable and note that Bishop's Stortford is in the first group (SFAIK Harlow comes under the Bishop's Stortford region) and am beginning to wonder why I've not yet been upgraded. Then I look at the heading of this first group - "If you live in one of the regions below you can register to benefit from the upgrade right now:" - and realise it might not mean what I first thought it did:
Does it mean I can benefit from the upgrade right now, or does it only mean that I can register right now? :confused:

Third possibility: Maybe VM have a different idea of the meaning of "right now" than the majority of their customers do?

Re: Free 2 to 10 upgrade
 

It means if you register for it now and your area has already been upgraded then you will get it straight away

Re: Free 2 to 10 upgrade
 

'Scheduled', looked it up in a VM Thesaurus and it came up with 'replacement for the often overused phrase 'coming soon'' :D

Re: Free 2 to 10 upgrade
 

I see that Belfast city (centre?) is getting it now but I have to wait 2-3 months despite being only 2 miles out! Cant see why they aren't able to upgrade the whole city at the same time. :confused:

Re: Free 2 to 10 upgrade
 

WTF manchester isn't on that list!!!:confused:

Re: Free 2 to 10 upgrade
 

If you click on where it says Connection at the top of the page it will give you your Host details.

Mine says ' cpc2-stre4-0-0-custXXX.bagu.cable.ntl.com ' which indicates, I think, that I would need to look under Stretford in the schedule rather than just Manchester.

Re: Free 2 to 10 upgrade
 

Just asked CS why my connection is so slow being as Brighton has had the 10Mb upgrade and I've registered for it.

They told me that although the website shows Brighton as being complete they haven't yet finished the upgrade.

Was told to wait till the end of the month and then re-start router.

Anyone know if this is the case or is it CS bu||***** hoping that I'll go away for a couple of weeks or longer?

Re: Free 2 to 10 upgrade
 

Received a mailshot from VM and when it was opened it revealed it was from Trevor Elliot MD Customer Services and showed presumably a Customer services operative with 2 fingers in the air. Comments welcome.

Small print shows acceptable use policy "Three Months average of actual 5MB file FTP download speeds in period 1 Oct 2008 to 31 Dec 2008" Now my first language is English and I cannot make sense of this.

Re: Free 2 to 10 upgrade
 

cpc1-salf2-0-0-custXXX.manc.cable.ntl.com

so im looking for salford? July/August, big BUMMER :(:(:(

Re: Free 2 to 10 upgrade
 

I think they are seperate terms - there is probably a full stop in between the two.

The FTP bit will be in support of any download speed claims in the leaflet

Re: Free 2 to 10 upgrade
 

I have found myself in similar circumstances today. I've contacted Technical Support through the newsgroups and pointed out that the upgrade timetable indicates that Bishop's Stortford region should already have been uplifted and asked them why I haven't had my speed increased. They replied to the effect that I am right and that I should contact Customer Care on 150 to get the upgrade.
I made two calls to CC, both times ending in them deciding that the problem was that my area hadn't actually been uplifted yet. I reported this back to TS who replied that they had now left notes on my account and that I should call CC again. This time CC reported back to me that, according to the information they have, my area is not done yet and is scheduled for May/June.
Anyhow, must be going - since I started writing this I've discovered that TS haven't, as I thought, finished for the day. They say they've added more notes to my account, this time with asterisks, and ask would I like to call CC again. :erm:

Re: Free 2 to 10 upgrade
 

Where exactly is the connection ? I can't find it :erm:

Re: Free 2 to 10 upgrade
 

Where it says connection at the top of this page, above and inbetween Members list and Calendar.

Re: Free 2 to 10 upgrade
 

my connection says cpc1-brmb1-0-0 where is that supposed to be? I am in Cheshire.

thanks

Re: Free 2 to 10 upgrade
 

Thanks, I wasn't logged it that's why I didn't see it :dunce:

Have to wait until July/August for my upgrade :td:

Re: Free 2 to 10 upgrade
 

My wife rang today to request a modem ready for the upgrade as my STB won't support 10mb. She was told it would be a free installation but the service would cost an extra £2 a month. I'll discuss it with my husband she said.

I rang back after work and was told it would cost £5 a month extra!

I give up on this. I thought it was a free upgrade.

Re: Free 2 to 10 upgrade
 

It is. If you are asked to pay more then they are trying to put you on BB L

Re: Free 2 to 10 upgrade
 

The upgrade is free but the price of M BB is going up by £2/month regardless of weather you are upgraded or not.

Do not tell CC you want an upgrade as they may be thinking you want BB L same speed but higher limits before you are throttled, just that your STB will not handle your current speed (of 10 meg).

Re: Free 2 to 10 upgrade
 

I assume that is Bromborough and according to this link you should have your upgrade now as you are in the first box.
http://www.virginmedia.com/myvirginm.../timetable.php

Re: Free 2 to 10 upgrade
 

Moldova,
I am in Cardiff( first box) & registered for the upgrade . Do I need to do anything else accept sit back & wait?:dozey:
Thanks

Itshim

Re: Free 2 to 10 upgrade
 

I have had no letter so do I just have to wait now or should I call them?

Re: Free 2 to 10 upgrade
 

I am like you "I didn't get a letter" so I just registered, I'm in the 1st "Box" but still waiting, Middlesbrough area :confused:

---------- Post added at 10:41 ---------- Previous post was at 10:39 ----------

That's what I'm doing "Sat back waiting" I registered 2 weeks ago !

Re: Free 2 to 10 upgrade
 

Same situation here,the bad news is I think Loftus comes under Marske which isnt scheduled yet although when I registered it said by the end of next month.
Havent had my new modem yet either which was due within 5 days.Queried this with tech support and told that was an error as I dont need one.

Re: Free 2 to 10 upgrade
 

Middlesbrough Has been upgraded, I am in Middlesbrough and I am on the 10Mb, give CSC a bell and see what is going on?

Re: Free 2 to 10 upgrade
 

Hi psul, so it looks like I'll have to wait till "They" upgrade me in their time :rolleyes:

---------- Post added at 11:10 ---------- Previous post was at 11:08 ----------

Hi Bud, I'll give them another call.... but I think I'll just get the usual bullsh*t ;)

Re: Free 2 to 10 upgrade
 

Sorry what meant was. Do I have to throw the modem out of the window,jump on it , speak to it nicely, to get the "upgrade" it other words will it "just " happen or will I have to get of my fat ass & do something !!!!

Re: Free 2 to 10 upgrade
 

Sorry I didn't notes that you were in Loftus

Re: Free 2 to 10 upgrade
 

Hi Bud, and tdadyslexia, just got off the phone talking to them & they said I/we just have to wait till they upgrade me/us !!!

As for registering it gives us Preference to get upgraded 1st when they do my/your area.

So I'll just have to put up with 2mb for now.

Re: Free 2 to 10 upgrade
 

Finally the link has been upgraded and the schedule for the upgrades is available at last.

http://www.virginmedia.com/myvirginm.../timetable.php

Fill yer boots..

Re: Free 2 to 10 upgrade
 

hey, so using the connection tool i have:

cpc3-hem12-0-0-cust103.lutn.cable.ntl.com

There is hem = Hemel Hempstead and lutn which is Luton, im guessing its the Hemel one im connected to or is it Luton?

Re: Free 2 to 10 upgrade
 

Hemel Hempstead is the place you are looking for in the list, Luton being your UBR.

Oh and https://www.cableforum.co.uk/images/...2010/02/13.gif to the forums. :)

Re: Free 2 to 10 upgrade
 

I think I am posting in the wrong thread but something has been nagging me for ages and ages! What does UBR mean?