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-   -   PVR release dates (https://www.cableforum.uk/board/showthread.php?t=33603121)

uknutz 22-01-2007 18:34

Re: PVR release dates
 
I was originally told to ring back in Feb, then 23rd Jan. Just rung and booked my V+ install for 3rd Feb before 1pm (Dover).

It's a good job really as my 12 months is now up and I was going to go back to Sky+HD. Now I don't have too :)

ecw199 22-01-2007 18:43

Re: PVR release dates
 
I HAVE BOOKED MY TVDRIVE INSTALLATION DATE HOORAY! :) :) :)

Thanks to Crooky and Blueview for sharing their method. The important thing to remember is DON'T RING SALES they will tell you that its not avaliable till mid Feb. However if you phone CS and get transferred to the V team they will book your installation no problem and they are very helpful.
As Crooky said the soonest install date is the 6th Feb, so best to get on the phone and book or you'll be waiting ages.

The guy I spoke to also told me that most areas on the Bromley platform can book an installation now and that everywhere would be able to book by the 30th January - don't know how true this is but thats what he said. :) :) :) :) :) :) :) :) :) :)

BlueView 22-01-2007 19:01

Re: PVR release dates
 
ecw199 - Congratulations. Well done.
Has the other Havant guy arranged anthing yet?
There must have been a few people booking between my phone call this afternoon and yours this evening.
Unless, of course, there are only a couple of engineers!
Mine is being put in on Friday 1st.
I'll jet you know how it goes.
Was the £75 installation fee mentioned?

busboy125 22-01-2007 19:03

Re: PVR release dates
 
When i called i was only told it would cost an extra £10 and it is booked for the 1st Feb. 1-6pm. So fingers crossed!!

ecw199 22-01-2007 19:09

Re: PVR release dates
 
Quote:

Originally Posted by BlueView (Post 34203441)
ecw199 - Congratulations. Well done.
Has the other Havant guy arranged anthing yet?
There must have been a few people booking between my phone call this afternoon and yours this evening.
Unless, of course, there are only a couple of engineers!
Mine is being put in on Friday 1st.
I'll jet you know how it goes.
Was the £75 installation fee mentioned?

I'm very pleased but I did originally phone at lunch time and if they'd let me book then I might have got an earlier date! :dozey: Still the important thing is I've got a date. :) They did mention the £75 installation fee but as I want keep my original box and have it put in my bedroom it wasn't an issue. I don't know if the other havant guy has booked his, I haven't seem him on the boards for a few days.

shibby 22-01-2007 19:21

Re: PVR release dates
 
So the cheecky people in sales lied then to us.

So they can accept orders and bookings for the new drives now?

studiosonic 22-01-2007 19:22

Re: PVR release dates
 
Spoke to a guy in Sales week before last. He said that TVDrive training was taking place last week. Seems to be the case. After banging my head against a brick wall before, I rang up this evening. CS person knew exactly what I was asking about, and said it would be no problem to add to my package for my install date (10th Feb). She said to call back nearer the time to make sure it is put on my account (said that it could be put on the system after the 30th, as that's the release date for my area).

She asked if i knew the details, i said yes, £15/month. She then said something like, "Incredibly, it's only £10/month with the Family pack". Heh - nice bit of training talking there! :)

gadge 22-01-2007 19:38

Re: PVR release dates
 
i know when i rang earlier the cs tried to book but wouldnt let him so he put me through to a team that are doing the bookings so was well chuffed when it was booked for the 1st.

---------- Post added at 19:38 ---------- Previous post was at 19:37 ----------

Quote:

Originally Posted by BlueView (Post 34203441)
ecw199 - Congratulations. Well done.
Has the other Havant guy arranged anthing yet?
There must have been a few people booking between my phone call this afternoon and yours this evening.
Unless, of course, there are only a couple of engineers!
Mine is being put in on Friday 1st.
I'll jet you know how it goes.
Was the £75 installation fee mentioned?

the 1st is thursday dude.;)

scrotnig 22-01-2007 19:48

Re: PVR release dates
 
Just spoke to customer services (phone answered immediately) to check release dates for Manchester - it's already available and I can book an install! Whoop-de-do!

I have done that, mine isn't til Feb 24th but that is at my own request as it needs to be a Saturday install and I'm away the weekend before. They could have done it next week if I wasn't working in the week.

Because I have two boxes currently, and am keeping the second box, my installation is FREE, the second box gets removed and the existing master box is moved upstairs and becomes the second box. The whole caboodle will cost me around £10 more than I currently pay.

That, I have to say, is excellent!

lol 49 22-01-2007 19:49

Re: PVR release dates
 
I am booked in for 2nd February 2007. What i would like to know is am i going to get a TVDrive box or a Virgin Media V+ box? Are the boxes different or the same but with different brand names. If Virgin Media launches on 14th February 2207 then why would they release the V+ box before that date?
The Telewest TVDrive Box has been out for some time now does anyone know the specs of the V+ box?

scrotnig 22-01-2007 19:54

Re: PVR release dates
 
Quote:

Originally Posted by lol 49 (Post 34203481)
If Virgin Media launches on 14th February 2207

I know ntl often slip behind with dates, but it should be *well* before then so don't worry!

lol 49 22-01-2007 19:59

Re: PVR release dates
 
Sorry for the error. Virgin Media launches on 14th February 2007.

deathball 22-01-2007 20:03

Re: PVR release dates
 
If you are in the M45 area you can now order the TV Drive, got mine coming on the 6th Feb.

gadge 22-01-2007 20:16

Re: PVR release dates
 
Quote:

Originally Posted by lol 49 (Post 34203481)
I am booked in for 2nd February 2007. What i would like to know is am i going to get a TVDrive box or a Virgin Media V+ box? Are the boxes different or the same but with different brand names. If Virgin Media launches on 14th February 2207 then why would they release the V+ box before that date?
The Telewest TVDrive Box has been out for some time now does anyone know the specs of the V+ box?

we maybe lucky and just sneak in with a virgin box i hope ill let you know mines booked for the 1st.;)
the vigin boxes are black so i dont mind either way as we dont own the box anyway but a silver tv drive would be nice as all our stuff is silver.

shiner 22-01-2007 20:48

Re: PVR release dates
 
Just booked installation in BN13 area (Worthing) for 6th Feb
Went though to CS, opt 2, opt 2, asked about TV Drive and the guy who answered the phone new exactly what I was refering to, although he said the training had been a bit sketchy so far.
There was some confusion about whether I would have to have a separate cable modem (I currently have 2xSTB, one of which provides broadband) but I said I didn't think so, as I'm keeping the STB which provides the BB and so he took the order anyway, even though he had some doubts.

nikbedwell 22-01-2007 20:54

Re: PVR release dates
 
Quote:

Originally Posted by shiner (Post 34203524)
Just booked installation in BN13 area (Worthing) for 6th Feb
Went though to CS, opt 2, opt 2, asked about TV Drive and the guy who answered the phone new exactly what I was refering to, although he said the training had been a bit sketchy so far.
There was some confusion about whether I would have to have a separate cable modem (I currently have 2xSTB, one of which provides broadband) but I said I didn't think so, as I'm keeping the STB which provides the BB and so he took the order anyway, even though he had some doubts.

I'm BN14 as was told today not available till 30th Jan, phone back then!!! Guess who I will be phoning tomorrow morning!!!

scrotnig 22-01-2007 20:57

Re: PVR release dates
 
This is the first time anything with ntl's TV service has made me think "yes, this sounds really good", suddenly TV is moving at a rate of knots after years of neglect.

My decision to stick with the cable platform I have used since 1995 has been worth it.

sherer 22-01-2007 21:31

Re: PVR release dates
 
thanks for all the info everyone.. can someone let me know what the external number is for CS so I can call them tomorrow

i need to keep one box for my BB. can I have two boxes in the same room as I have a wired router for BB and that is also where the V + box will go

AndyCambs 23-01-2007 08:10

Re: PVR release dates
 
Hmm - having had an email from CS saying go-live date is 23rd January, and two calls to CS also confirmed that date, I called this morning to place my order. Was put through to sales who told me the go-live date had been put back to 30th January now (despite CS checking and putting me through).

54xhg 23-01-2007 08:40

Re: PVR release dates
 
Hi,
I called this morning to book an install,and was told i would be able to on Jan 30th.

Thanks 54xhg.

AndyCambs 23-01-2007 09:16

Re: PVR release dates
 
Quote:

Originally Posted by 54xhg (Post 34203735)
Hi,
I called this morning to book an install,and was told i would be able to on Jan 30th.

Thanks 54xhg.

Seems like the rollout date has been put back, but no-one knew apart from Sales....

absthechatter 23-01-2007 09:36

Re: PVR release dates
 
Had 4 attempts this morning in BN43 (Shoreham) area. Each time managed to get customer care to put me through to the team that deal with V Boxes. First call "is available from 30th January, you can ring and book from then." Second call got the reply that "you can book from some time in February." Third call - "it is being trialled in the North and may not even be used everywhere if trial unsuccessful, you need to check website." Fourth call, I was back to "you can book from January 30th"

I did mention each time that I knew of people 4 or 5 miles away from me who had been successful getting install dates yesterday. The replies ranged from "that was done incorrectly" to "they are unlikely to get it installed as it has not rolled out there" to " no they did not, that is impossible, you are thinking of Sky HD":confused: When I explained I knew the difference, I was told "you obviously don't, as no bookings have been made in Southern England and it will be some time before they are!!":dunce:

Think I will give up for a few hours and try again......

My approach so far has been to be as nice and friendly as possible, are the successful bookers taking a different approach??;)

Abs

studiosonic 23-01-2007 09:53

Re: PVR release dates
 
It's completely down to who you speak to....pretty ridiculous really!

ecw199 23-01-2007 10:24

Re: PVR release dates
 
Quote:

Originally Posted by absthechatter (Post 34203762)
Had 4 attempts this morning in BN43 (Shoreham) area. Each time managed to get customer care to put me through to the team that deal with V Boxes. First call "is available from 30th January, you can ring and book from then." Second call got the reply that "you can book from some time in February." Third call - "it is being trialled in the North and may not even be used everywhere if trial unsuccessful, you need to check website." Fourth call, I was back to "you can book from January 30th"

I did mention each time that I knew of people 4 or 5 miles away from me who had been successful getting install dates yesterday. The replies ranged from "that was done incorrectly" to "they are unlikely to get it installed as it has not rolled out there" to " no they did not, that is impossible, you are thinking of Sky HD":confused: When I explained I knew the difference, I was told "you obviously don't, as no bookings have been made in Southern England and it will be some time before they are!!":dunce:

Think I will give up for a few hours and try again......

My approach so far has been to be as nice and friendly as possible, are the successful bookers taking a different approach??;)

Abs

This is simply not true! I live on the south coast and was able to book an installation no problems and I'm not the only one, 5 people where I work in portsmouth have all got dates and at least 2 other people on this forum had no problems.

Did you phone sales directly! If you did thats the problem, sales seem to be telling everyone that its not avaliable til after the virgin media launch in mid-feb. THIS IS NOT TRUE. But if you spoke to the V+ team then I can't understand why they would tell you no one in southern england can get it

As for being nice and friendly, that was my approach too! In fact I just had to mention tvdrive and I was put straight through to the booking team who were incredible helpful and friendly, told me all about and booked a date straight away - the best service I've ever received from NTL. If you are phoning them again you can tell them that people with PO postcodes are having no probs

kevwill 23-01-2007 10:27

Re: PVR release dates
 
I'm in KT22 Leatherhead, Surrey. I was advised a week ago that I could book from today. Phoned 150, asked for V+ installs and told "you can book from early February". Rung off, and dialled again, very helpful lady booked me in for 9th February. I asked her to note the problems clients are having due to lack of training.

absthechatter 23-01-2007 10:31

Re: PVR release dates
 
Quote:

Originally Posted by ecw199 (Post 34203797)
This is simply not true! I live on the south coast and was able to book an installation no problems and I'm not the only one, 5 people where I work in portsmouth have all got dates and at least 2 other people on this forum had no problems.

Did you phone sales directly! If you did thats the problem, sales seem to be telling everyone that its not avaliable til after the virgin media launch in mid-feb. THIS IS NOT TRUE. But if you spoke to the V+ team then I can't understand why they would tell you no one in southern england can get it

I know it's not true, as well as the people such as yourself who have arranged bookings, my brother who lives about a mile away, has also booked.

I tried the 150 number and the 0845 number and spoke to both sales and customer services. Each time they put me through to the team that supposedly deals with V+ boxes.

Either there is some bad training or bad communication on that team. I suppose it's even possible they don't have enough boxes or engineers free at the moment - All we want is a little honesty and consistency though!!

Whe I even offered my brothers account number to prove a booking had been made, I was told that it was pointless to check, as I was completely wrong and so was my brother:Yikes: . I think she just managed to stop short of calling me a liar:disturbd:

Abs

AndyCambs 23-01-2007 11:05

Re: PVR release dates
 
I don't suppose there's a member in Customer Service who can confirm anything about dates, rollback or areas which are enabled?

I was actually told this morning they didn't have enough boxes!

ee61re 23-01-2007 11:17

Re: PVR release dates
 
Quote:

Originally Posted by BlueView (Post 34203441)
ecw199 - Congratulations. Well done.
Has the other Havant guy arranged anthing yet?

If you mean me, then no, I've not done anything yet. I will give them a call when I get in from work tonight.

Rob

carrieann 23-01-2007 11:52

Re: PVR release dates
 
Hi,

Sorry if this sounds a bit of a silly question, but I only heard about the TV Drive a couple of days ago (and didn't even know what one was then!)

At the moment I have one set top box, TV + family pack, 2MB Broadband and landline phone with NTL and I wondered if anyone could point me in the right direction as to the best deal to try and get? I can't see the wood for the trees for all the technical jargon I've tried to read through and need a bit of help plse. :)

Also, is there any disadvantage to having a TV Drive now, rather than waiting until it officially comes out on February 14th? I seem to remember someone saying that it would be the official Virgin Media TV Drive in February.

Many thanks in advance for answering my queries.

Carrie :)

King Of Fools 23-01-2007 12:06

Re: PVR release dates
 
Quote:

Originally Posted by carrieann (Post 34203863)
At the moment I have one set top box, TV + family pack, 2MB Broadband and landline phone with NTL and I wondered if anyone could point me in the right direction as to the best deal to try and get? I can't see the wood for the trees for all the technical jargon I've tried to read through and need a bit of help plse. :)

With your package you can have the V+ box for £10 per month on top of your current price (instead of £15pm).

If you simply swap your current STB for the V+ box you will have to pay a £75 installation fee. If you decide to keep you current box as a second STB then the £75 installation fee will be waived and you will only be charged £5 per month for the second box (instead of £15pm).

N.B. There is a 12 month minimum contract on the V+ box and also a 12 month minimum contract on the £5 second STB.

These prices may all change after 14th February when Virgin take-over.

carrieann 23-01-2007 12:20

Re: PVR release dates
 
Thanks King Of Fools for the info.

So is the only advantage/disadvantage to waiting until February 14th that the prices may go down (or up)?

keith 23-01-2007 13:27

Re: PVR release dates
 
I live in the Solent area. NTL have just told me that the V+box is not available till March! How is it that other users in the same area have install dates? Do I have to keep calling till I get someone that know what they are talking about?

studiosonic 23-01-2007 13:37

Re: PVR release dates
 
Quote:

Originally Posted by keith (Post 34203967)
I live in the Solent area. NTL have just told me that the V+box is not available till March! How is it that other users in the same area have install dates? Do I have to keep calling till I get someone that know what they are talking about?

It seems that way. Spoke to someone yesterday who knew all about it. They said it was released on 30th in my area (NW london), and there'll be no problem adding it to my package.....but these conflicting reports are worrying me. If I call up on the 30th to confirm my 10th Feb install (+TVDrive) and the release date has changed I'm going to be pretty unhappy.

ee61re 23-01-2007 13:37

Re: PVR release dates
 
Keith - Yes, I think it very much depends on who you speak to.

What is the first part of your postcode?

keith 23-01-2007 13:43

Re: PVR release dates
 
Hi ee61re, my postcode is PO6.

clayts 23-01-2007 13:56

Re: PVR release dates
 
Cool - I got through to someone in Customer Services who knew all about the box (150 Option 5) and despite me saying I needed to be put through to the V Box Team she was able to deal with the installation there and then. She checked her system to ensure Nottingham (NG6) was enabled (it is).

Booked for Thursday 8 February 12-6pm :)

Totally painless....

She did ask where I'd heard about it - 'on the internet' - 'ah yes' she replied :D

She also confirmed they had only just had training on the TV Drive, and she asked me 'do you know what it can do ?' and I replied 'why yes' and she said 'that saves me a whole load of spiel then' :D

busboy125 23-01-2007 13:57

Re: PVR release dates
 
When i rang yesterday, I live in Gosport. I was put through no problems. They asked me how i heard about it. I told NTL i received an Email from themselves. They confirmed that some emails had been sent!!! and ordered it no probs!!:)

keith 23-01-2007 14:02

Re: PVR release dates
 
Just called them again, a different advisor told me 30th Jan! so if I call them somtime betwee 30th Jan and March...........

studiosonic 23-01-2007 14:04

Re: PVR release dates
 
Quote:

Originally Posted by clayts (Post 34203999)
Cool - I got through to someone in Customer Services who knew all about the box (150 Option 5) and despite me saying I needed to be put through to the V Box Team she was able to deal with the installation there and then. She checked her system to ensure Nottingham (NG6) was enabled (it is).

Booked for Thursday 8 February 12-6pm :)

Totally painless....

She did ask where I'd heard about it - 'on the internet' - 'ah yes' she replied :D

She also confirmed they had only just had training on the TV Drive, and she asked me 'do you know what it can do ?' and I replied 'why yes' and she said 'that saves me a whole load of spiel then' :D


But then you're Langley right? It's already been released on that platform. It's Bromley that's the b*tch!

AndyCambs 23-01-2007 14:05

Re: PVR release dates
 
Has anyone on Bromley platform been able to get the V+ Drive?

clayts 23-01-2007 14:14

Re: PVR release dates
 
Quote:

Originally Posted by studiosonic (Post 34204009)
But then you're Langley right? It's already been released on that platform. It's Bromley that's the b*tch!

Yes, apologies - I didn't mean to rub your faces in it :disturbd:

I thought my post may be helpful for those in Langley Nottingham thinking of ordering :angel:

mentalis 23-01-2007 14:33

Re: PVR release dates
 
I rang CS yesterday - curious to see what they would say. I live in Warrington, and the V+ team said it is not enabled yet - should be mid February.

£75.00 for the box and £10 per month extra or
Free box and £5 per month to keep existing box as a second box + £10.00.

Looks like I'll have to wait a little longer.


My mum has Sky+ (I really don't know which is the better - I actually think NTL has slightly better picture quality and a slightly better EPG when it's working - easier to see and show channels you are not subscribed to). Anway, she tried to record something between 20:00 and 21:00 on ITV, and at 21:30 it was still going and showing no signs of stopping. Reminds me of a story about porridge.

Thanks,

Nigel

ecw199 23-01-2007 15:09

Re: PVR release dates
 
Hi Keith

You should be able to get it! I live in PO9 and i've got an installation date of 6th Feb. Blueview who's PO16 and Crooky who's in Gosport have also had no probs and people where I work in Portsmouth also got install dates.

What ever you do don't call sales, I phoned them first and they told me it wouldn't be available till feb. NOT TRUE. I phoned CS on 0845 454 0000 and then choose option 5. Tell them you want to find out about the tvdrive and they should transfer you to the V+ booking team who should take your booking no hassle. At least thats what happened to me yesterday.

keith 23-01-2007 15:31

Re: PVR release dates
 
Quote:

Hi Keith

You should be able to get it! I live in PO9 and i've got an installation date of 6th Feb. Blueview who's PO16 and Crooky who's in Gosport have also had no probs and people where I work in Portsmouth also got install dates.
Just called them. Asked for my full postcode, and then told me it's definitely 30th Jan for PO6 due to them rolling out in stages.

AndyCambs 23-01-2007 15:32

Re: PVR release dates
 
Guess what? We'll all ring on 30th Jan, and then we'll be told it's now 7th Feb..........

keith 23-01-2007 15:36

Re: PVR release dates
 
Quote:

Guess what? We'll all ring on 30th Jan, and then we'll be told it's now 7th Feb..........
Precisely!!!

carrieann 23-01-2007 16:36

Re: PVR release dates
 
I just dialled 150 and pressed #5, got put through to someone and I asked them if the TV Drive was available in Bedfordshire now. I was told it wasn't and wouldn't be available until February 15th. When I told him that I know a lot of people who already have the TV Drive he told me they are on trial in their area and that it wouldn't be available to everybody until the 15th Feb. When I pushed it and said that these people didn't seem to be having the TV Drive on trial, he said 'yes, they are.'

I'm even more confused now.

Oh and another thing, I asked again about the cost, just to verify, and was told that it would cost £10 per month for the TV Drive, nothing for installation and if I wanted to keep my set top box it would be an extra £5. When I asked how much it would cost if I gave my stb back, he said 'it will then cost you just £10 for the TV Drive.'

Can anyone make sense of this please?

Many thanks,

Carrie :)

King Of Fools 23-01-2007 17:10

Re: PVR release dates
 
Quote:

Originally Posted by carrieann (Post 34204131)
Oh and another thing, I asked again about the cost, just to verify, and was told that it would cost £10 per month for the TV Drive, nothing for installation and if I wanted to keep my set top box it would be an extra £5. When I asked how much it would cost if I gave my stb back, he said 'it will then cost you just £10 for the TV Drive.'

If you are on family pack (TV Size: XL) or above then the rental is £10 per month otherwise it is £15 per month.

carrieann 23-01-2007 17:28

Re: PVR release dates
 
Hi, thanks for your reply, yes we are on Family Pack. Other people have said though, that if you keep your stb it works out best cost-wise otherwise you have to pay for installation? I'm totally confused to be honest, there's so much information on the forums and I've spent ages today looking through that my eyes have turned square!

Could you possibly break down the costs a bit more please, i.e. is it better to keep the stb and have the TV Drive or is it best to just have the TV Drive? (We would only be keeping the stb if it was part of a good deal, we don't really need one in the bedroom or elsewhere).

Many thanks,

Carrie :)

King Of Fools 23-01-2007 17:49

Re: PVR release dates
 
V+ box rental is £10 pcm (TV Size: XL) otherwise £15 pcm.

Installation is £75 unless you keep your current STB.
If you decide to keep you current box as a second STB you will be charged £5 pcm for the second box (instead of the normal £15 pcm for a second STB).

N.B. There is a 12 month minimum contract on the V+ box and also a 12 month minimum contract on the £5 second STB.

AndyCambs 23-01-2007 18:11

Re: PVR release dates
 
Suggestion for this thread:
Please, for the benefit of others - in your post, can you state your postcode - first part, and whether you are on Langley, Bromley or Telewest?

It would save any false hopes!

dilli-theclaw 23-01-2007 18:55

Re: PVR release dates
 
Well I'm in Bedfordshire - Sandy SG19.... and mine is being fitted on Saturday.. I am paying an extra £5 a month for it.(Keeping my existing box).

No one mentioned that it was a trial to me. No one mentioned that it was a new 12month contract either.

nikbedwell 23-01-2007 18:56

Re: PVR release dates
 
Quote:

Originally Posted by nikbedwell (Post 34203529)
YESTERDAY - I'm BN14 as was told today not available till 30th Jan, phone back then!!! Guess who I will be phoning tomorrow morning!!!

Install booked for 7th Feb. So it seems it really does depend who you get to speak to!

Only thing I don't know is whether I will get a TVDrive or the new black V+HD box. Have specified the black V+ so we wait to see :)

PS think i'm Bromley platform as ex-CW area.

carrieann 23-01-2007 19:01

Re: PVR release dates
 
Quote:

Originally Posted by Jefferson T (Post 34204267)
Well I'm in Bedfordshire - Sandy SG19.... and mine is being fitted on Saturday.. I am paying an extra £5 a month for it.(Keeping my existing box).

No one mentioned that it was a trial to me. No one mentioned that it was a new 12month contract either.

That's interesting Jefferson as I'm just down the road from you - SG18 and yet I was told that I couldn't get the TV Drive until February 15th! :confused:

---------- Post added at 19:01 ---------- Previous post was at 19:00 ----------

Quote:

Originally Posted by King Of Fools (Post 34204192)
V+ box rental is £10 pcm (TV Size: XL) otherwise £15 pcm.

Installation is £75 unless you keep your current STB.
If you decide to keep you current box as a second STB you will be charged £5 pcm for the second box (instead of the normal £15 pcm for a second STB).

N.B. There is a 12 month minimum contract on the V+ box and also a 12 month minimum contract on the £5 second STB.

Thanks very much for that. :tu: :)

gadge 23-01-2007 19:09

Re: PVR release dates
 
im newcastle staffs st5 being installed 1st feb.

AndyCambs 23-01-2007 19:10

Re: PVR release dates
 
Quote:

Originally Posted by gadge (Post 34204279)
im newcastle staffs st5 being installed 1st feb.

Bromley, Langley, or Telewest?

gadge 23-01-2007 19:35

Re: PVR release dates
 
Quote:

Originally Posted by AndyCambs (Post 34204280)
Bromley, Langley, or Telewest?

Bromley;)

uknutz 23-01-2007 19:47

Re: PVR release dates
 
CT16, KENT (Bromley)

Installation booked for 3rd Feb.

Dialed 150 Option 5. Operator knew what it was, didn't need to pass me to anyone. Booked it there and then. Is also sending cables out (via post I presume).

Totally painless.

ee61re 23-01-2007 19:53

Re: PVR release dates
 
PO9 - Havant, Hampshire - (Bromley)

Dialled 150, option 5.

Agent checked against my postcode and address, and informed me that it would not be available until 30th Jan, and suggested I call back on or after the 30th.

Oh well, I can wait.

BlueView 23-01-2007 20:08

Re: PVR release dates
 
ref King Of Fools question re costings:
I'm keeping the second box (but not having it installed just yet!), thus saving £75 intallation.
My monthly cost for the V Box is £10. The unused old box is £5 monthly
But I'm given a £5 discount as I have the Family Pack
So, in essence, it's £10 monthly but no installation fee.
;)
The alternative was to send the box back with the engineer.
That would mean I'd pay £75 installation.
The monthly cost was then £10 with no discount !
:erm:
That's my deal, but it'll come down to who you speak with and what incentives they're on. I understand Virgin aim to rationilse and stabilise the somewhat haphazard pricing structures and discounts that NTL have worked with over the last ten years !!

grabbi 23-01-2007 20:45

Re: PVR release dates
 
BB2 Blackburn (Bromley, I think...)

V+ Box on 3rd Feb.

Me too, I'm on the XL pack, and the woman on the other side of the phone said I can keep the box as with Virgin MultiRoom, and get the V+ box, and it will only cost me £10 p/m for the V+ Box... that's it.

No extra charge for multiroom!

How great is that? :D

chuchuj 23-01-2007 21:09

Re: PVR release dates
 
PO6 - Portsmouth - Bromley

I Called several times over the past weeks and all told me to call on the 23rd(today). So I gave up till then, i called at 8:00 and was told it had been delayed till 30th, then I called again, knowing that half never know what they are talking about. I then asked to speak to whoever supervised the V+ team and asked why, as I knew people were booking installations. She said she doesn't know anything about it. So i tried the 150 and other 0845 number, selecting option 5, again told delayed till mid Feb.

After my frustration I asked the wife to call, she got through in minutes and said im interested in the V+ Box, the operator said will you be needing the HDMI cable? and installation booked for 29th Jan.

I'm quite impressed, but i don't see the installation happening.

BlueView 24-01-2007 08:45

Re: PVR release dates
 
I've been told by an engineer last night that there is absolutely no difference inside or on the back of a black V box or a silver NTL box.
The only difference is colour and logos.
The V box will come with the new coding/software already loaded.
All NTL boxes will have this downloaded to them in the next week.
So it's really down to colour preference and having the new company's logo.

Fireplace 24-01-2007 08:57

Re: PVR release dates
 
Quote:

Originally Posted by mentalis (Post 34204036)
I rang CS yesterday - curious to see what they would say. I live in Warrington, and the V+ team said it is not enabled yet - should be mid February.

£75.00 for the box and £10 per month extra or
Free box and £5 per month to keep existing box as a second box + £10.00.

Looks like I'll have to wait a little longer.


My mum has Sky+ (I really don't know which is the better - I actually think NTL has slightly better picture quality and a slightly better EPG when it's working - easier to see and show channels you are not subscribed to). Anway, she tried to record something between 20:00 and 21:00 on ITV, and at 21:30 it was still going and showing no signs of stopping. Reminds me of a story about porridge.

Thanks,

Nigel

Thanks for this, answered my question about when its coming to Warrington.

AndyCambs 24-01-2007 09:10

Re: PVR release dates
 
To be honest, I think any date is slightly suspect - until we see it on NTL website, or letter through the door offering it!
I've not even had the information about Virgin Media re-branding...

newtod 24-01-2007 09:29

Re: PVR release dates
 
PO14 Fareham Bromley (I think)

Spoke to Customer Services and the V+ box isn't available until the end of Feb.

The costs are different to those quoted above. I was told £75 installation, £15pm for the V+ and £9.50pm to move the existing STB to the bedroom (price w.e.f 1st Feb)

And I won't need a seperate cable modem.

I think most of what I have been told is utter tosh but will wait until March before double checking their pricing.

AndyCambs 24-01-2007 09:46

Re: PVR release dates
 
Quote:

Originally Posted by newtod (Post 34204712)
PO14 Fareham Bromley (I think)

Spoke to Customer Services and the V+ box isn't available until the end of Feb.

The costs are different to those quoted above. I was told £75 installation, £15pm for the V+ and £9.50pm to move the existing STB to the bedroom (price w.e.f 1st Feb)

And I won't need a seperate cable modem.

I think most of what I have been told is utter tosh but will wait until March before double checking their pricing.

if you check http://www.whycable.co.uk/pricechang...Price_List.pdf then you'll see that the prices are already listed.
The V+ Box is shown as £15 per month, unless you have the XL Package (which is the new name for the Family Pack). An additional STB in the house will cost you £9.50 per month without V+, or £5 with V+.
The £75 installation charge will be applied if you exchange your current STB for V+. If you keep your existing STB as an additional box, (and pay the £5 per month charge), then the £75 fee is waived.

The charges have been documented in other threads.

ecw199 24-01-2007 10:08

Re: PVR release dates
 
PO9 Havant near Portsmouth - I'm Bromley Platform and mine is being installed on th 6th Feb.

newtod 24-01-2007 10:25

Re: PVR release dates
 
Quote:

Originally Posted by AndyCambs (Post 34204724)
if you check http://www.whycable.co.uk/pricechang...Price_List.pdf then you'll see that the prices are already listed.
The V+ Box is shown as £15 per month, unless you have the XL Package (which is the new name for the Family Pack). An additional STB in the house will cost you £9.50 per month without V+, or £5 with V+.
The £75 installation charge will be applied if you exchange your current STB for V+. If you keep your existing STB as an additional box, (and pay the £5 per month charge), then the £75 fee is waived.

The charges have been documented in other threads.

Cool. Thanks for the info. I'm not disputing the costs but it looks like I was only told half the story.

I see from some of the quotes above, some people are only paying £10pm for V+ (including keeping the original STB). Is that because they have the Sports/Movies package?

King Of Fools 24-01-2007 10:45

Re: PVR release dates
 
Quote:

Originally Posted by newtod (Post 34204767)
Quote:

Originally Posted by AndyCambs (Post 34204724)
if you check http://www.whycable.co.uk/pricechang...Price_List.pdf then you'll see that the prices are already listed.
The V+ Box is shown as £15 per month, unless you have the XL Package (which is the new name for the Family Pack). An additional STB in the house will cost you £9.50 per month without V+, or £5 with V+.
The £75 installation charge will be applied if you exchange your current STB for V+. If you keep your existing STB as an additional box, (and pay the £5 per month charge), then the £75 fee is waived.

The charges have been documented in other threads.

Cool. Thanks for the info. I'm not disputing the costs but it looks like I was only told half the story.

I see from some of the quotes above, some people are only paying £10pm for V+ (including keeping the original STB). Is that because they have the Sports/Movies package?

As AndyCambs said, "the V+ Box is shown as £15 per month, unless you have the XL Package (which is the new name for the Family Pack)."

If you have the TV Size: XL pack then it is £10 per month.

It really could not be clearer in the PDF.

ecw199 24-01-2007 10:46

Re: PVR release dates
 
Hi Newtod

Its not that its not available in the solent region, I suspect the its more like they've either run out of installation dates or the boxes themselves. blueview must be just down the road from you (hes PO16) and he got a date okay as did I (PO9) and Crooky in Gosport. I think there just trying to stager the demand by claiming its not avaliable

AndyCambs 24-01-2007 10:48

Re: PVR release dates
 
Quote:

Originally Posted by King Of Fools (Post 34204794)
As AndyCambs said, "the V+ Box is shown as £15 per month, unless you have the XL Package (which is the new name for the Family Pack)."

If you have the TV Size: XL pack then it is £10 per month.

Sorry - I did put that it was a different price with XL, but forgot to add the amount.
It's interesting to note that if you currently have an additional STB, that will cost you £15 per month. Take the V+ box on the new rates, and keep your existing STB, and the cost is £10 + £5 per month. Same price, so for anyone currently with two boxes, it makes sense to change one and pay the same rate.

newtod 24-01-2007 12:39

Re: PVR release dates
 
Quote:

Originally Posted by King Of Fools (Post 34204794)
As AndyCambs said, "the V+ Box is shown as £15 per month, unless you have the XL Package (which is the new name for the Family Pack)."

If you have the TV Size: XL pack then it is £10 per month.

It really could not be clearer in the PDF.

Yeah, I have seen the PDF but when I saw BlueViews comments above

Quote:

My monthly cost for the V Box is £10. The unused old box is £5 monthly
But I'm given a £5 discount as I have the Family Pack
So, in essence, it's £10 monthly but no installation fee.
I think I got confused.

No matter though, once I've convinced the missus that V+ is the way forward then I'll be subscribing.

King Of Fools 24-01-2007 12:43

Re: PVR release dates
 
Quote:

Originally Posted by newtod (Post 34204890)
Yeah, I have seen the PDF but when I saw BlueViews comments above.

I would encourage BlueView to check the bill when it comes! ;)

Jules 24-01-2007 13:24

Re: PVR release dates
 
LS17 Bromley platform Leeds

I was told yesterday it was coming to my area in the middle or end of next month (Feb)

Big Niall 24-01-2007 13:33

Re: PVR release dates
 
Hello.
Can someone please let me know if it is possible to copy from the box to a dvd recorder.

Just wondered as might want to backup stuff that wanted to keep ?

Cheers

HDFootyMan 24-01-2007 13:35

Re: PVR release dates
 
Quote:

Originally Posted by Big Niall (Post 34204945)
Hello.
Can someone please let me know if it is possible to copy from the box to a dvd recorder.

Yes. :)

Big Niall 24-01-2007 13:49

Re: PVR release dates
 
Cheers, might just ring them tonight then :D

dilli-theclaw 24-01-2007 13:50

Re: PVR release dates
 
Quote:

Originally Posted by Chris Howell (Post 34204952)
Yes. :)

Did I not also read somewhere that you can set it off outputting and watch something else while you're copying off onto dvd?

quadplay 24-01-2007 14:02

Re: PVR release dates
 
You certainly can! The V+ Extras section includes "Copy to VCR/DVD" - this will play any recorded content you select to the VCR SCART only, leaving you free to watch whatever you want on the TV SCART/HDMI/Component outputs while the recorded programme copies over! And you can still record two other programmes at the same time. :D

For it to copy HD content, though, you'll need the main output to be in SCART mode.

scoobydoo[uk] 24-01-2007 14:43

Re: PVR release dates
 
After getting the virgin media mailing shot through the post i emailed NTL about the availability of the V+ box in Stoke on Trent.
Got a very imformative reply.
We are able to order the V+ box from the begining of feburary. Not long to wait now. :)

RS100 24-01-2007 14:48

Re: PVR release dates
 
get 150 ready on your speed dial if you have one:)
Quote:

Originally Posted by BlueView (Post 34200949)
Solent Update:
Just phoned NTL and the release date is back to next Tuesday.
So I'll be on the phone at 8.00 am
Dial 150 and press the button number for 'Sales'

---------- Post added at 14:48 ---------- Previous post was at 14:46 ----------

I wish people the best of luck on getting a tv drive installed after the crap i went through, from not turning up about 3 times to the installer turning around on my drive way and wheel spining away and reporting it as a not at home,

gadge 24-01-2007 15:24

Re: PVR release dates
 
Quote:

Originally Posted by scoobydoo[uk] (Post 34205016)
After getting the virgin media mailing shot through the post i emailed NTL about the availability of the V+ box in Stoke on Trent.
Got a very imformative reply.
We are able to order the V+ box from the begining of feburary. Not long to wait now. :)

you should be able to order now mate haveing our installed 1st feb;)

BlueView 24-01-2007 16:39

Re: PVR release dates
 
Quote:

Originally Posted by newtod (Post 34204890)
Yeah, I have seen the PDF but when I saw BlueViews comments above



I think I got confused.

No matter though, once I've convinced the missus that V+ is the way forward then I'll be subscribing.

Just to throw a spanner into the works - I actually said to the V Box agent :
"So the extra net cost to me for the V Box and the non-connected old Samsung Box is £10 a month"
His answer : "Yes. You can have the Samsung connected later if you wish, but by leaving it on the premises you'll save the £75 installation fee."
I honestly can't see anyone sensibly sending the old box back.
When connected and used for a year and then cancelled it'll cost £60 whilst sending it back will cost £75 !

jellybaby 24-01-2007 18:41

Re: PVR release dates
 
Quote:

Originally Posted by AndyCambs (Post 34204700)
To be honest, I think any date is slightly suspect - until we see it on NTL website, or letter through the door offering it!
I've not even had the information about Virgin Media re-branding...

I got mine last week :confused:

AndyCambs 24-01-2007 20:08

Re: PVR release dates
 
Quote:

Originally Posted by jellybaby (Post 34205265)
I got mine last week :confused:

I think I have a dyslexic postman

erikbloodaxe 24-01-2007 23:07

Re: PVR release dates
 
I don't want to read through 40 pages, so just in case not yet mentioned, STOCKPORT installs now available. Mine has been booked for 10th Feb.

jss42 25-01-2007 09:17

Re: PVR release dates
 
For anyone that is interested, I've just got it booked for installation in 3 weeks in Reading.

£10pm extra for TVDrive (I have the family pack)
£5pm extra to keep the second box
No installation fee

cole 25-01-2007 17:33

Re: PVR release dates
 
I've just phoned up NTL and explained that a lot of people are preordering the TVDrive. My postcode is in Dorset. The gentleman said they are still only trialling it in 3 areas (up North, sorry can't remember which). He stated that customer services release date details are not being updated as regularly as they should be and that customer services should definitely not be prebooking. He reckoned that by mid February they would have a better idea of what is going in.

BlueView 25-01-2007 17:44

Re: PVR release dates
 
But why would they need to run a trial of the V box? :confused:
The V box is the same as Telewest's TV drive apart from logos and colour.
The only difference is in the code (and that is being downloaded to Telewest's hardware this week) so perhaps it's this that they're trialling.
The boxes are out there and available from Feb 1st onwards.

pjuk 25-01-2007 20:59

Re: PVR release dates
 
Hi there,

Just ordered mine today, install on 14 feb, strange tho i was told 3 days ago we wasnt getting it till march by CS. Stockport SK6 area.

Phil

studiosonic 25-01-2007 21:03

Re: PVR release dates
 
All this conflicting info - arrghh!!! I'll believe it all when some of the booked Bromley, non-trial area installs go ahead!

Jules 25-01-2007 21:05

Re: PVR release dates
 
Welcome to our world lol

Drjohn 25-01-2007 21:16

Re: PVR release dates
 
I'm in the M45 area and have booked install for the 2nd Feb. am waiting with bated breath considering the various experiences of everybody.

gadge 25-01-2007 22:01

Re: PVR release dates
 
Quote:

Originally Posted by Drjohn (Post 34206316)
I'm in the M45 area and have booked install for the 2nd Feb. am waiting with bated breath considering the various experiences of everybody.

well i rang this afternoon just to confirm i was still in for the 1st feb and with relief it still is.;)

puntem 26-01-2007 19:14

Re: PVR release dates
 
A couple of questions from a first timer -

Does anyone know what format the box drives - 720p/1080i/1080p?

Does the box have an HDMI connection?

And what are the chances of any HD content in the near future?

I am hovering over the buy button for a SKY +HD box!

Stephen 26-01-2007 19:23

Re: PVR release dates
 
Quote:

Originally Posted by puntem (Post 34207111)
A couple of questions from a first timer -

Does anyone know what format the box drives - 720p/1080i/1080p?

Does the box have an HDMI connection?

And what are the chances of any HD content in the near future?

I am hovering over the buy button for a SKY +HD box!

:welcome:

The box will output in 720p or 1080i

Yes it has HDMI and Component.

At the mo there is only the BBC HD channel, but hopefully there will be more channels added soon.

TV Drive is cheaper than Sky HD and can off course record 2 channels while watching a 3rd :)

grabbi 26-01-2007 21:56

Re: PVR release dates
 
well, your selling that! lol

I'm getting impatient now.

I'm in for the 3rd Feb, but I want it now! lol

I keep hearing better and better things about it, and I have 7 days to wait.

I have heard that the waiting list is now 3 weeks or so, but the possibility of DVI connection and the basic picture improvement, the recording functions, the fact the Mrs. is watching American Idol and I hate the program, so the multiroom option will be there for me to watch WWE or Football...

Still waiting for Bravo2 on the platform, but I have to wait till about the 14th, so I am told...

quadplay 26-01-2007 22:03

Re: PVR release dates
 
Then I've got good news. If all goes well, you can expect Bravo 2 about two weeks sooner than the 14th. :)

gadge 27-01-2007 04:37

Re: PVR release dates
 
Quote:

Originally Posted by quadplay (Post 34207270)
Then I've got good news. If all goes well, you can expect Bravo 2 about two weeks sooner than the 14th. :)

ohh next week then splendid.just in time for Against All Odds on tna.;) ;)


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