Re: New Speed Upgrades 8th March. (Part 4)
 

Is this a bit of creeping I see.
__________________

The figure is for download only on the 2meg and 3meg speeds, its posted in the cap thread somewhere.

Re: New Speed Upgrades 8th March. (Part 4)
 

does anyone know if the speeds will be updated automatically by NTL in the near future or will all users have to upgrade online via the link?

Re: New Speed Upgrades 8th March. (Part 4)
 

Unless you have a)300k or b)A pace stb you should be upgrade automatically at some point.

I'm sure if I'm wrong I'll get corrected shortly :)

Re: New Speed Upgrades 8th March. (Part 4)
 

Stingray, i think that Dilligaf1701 was being a bit sarcastic cos dilligaf could stand for Do I Look Like I Give A (work the last bit out yourself) LOL great name tho.

Re: New Speed Upgrades 8th March. (Part 4)
 

Dilligaf is my username - I was not being sarcastic.

Re: New Speed Upgrades 8th March. (Part 4)
 

Hi and :welcome: to the madhouse, er, Cableforum. :)

Everything you do on the internet involves uploads. Click on a link and it has to upload the fact that you want it. Download a large file and it has to continually upload a signal that it has got the last packet of it correctly.

Re: New Speed Upgrades 8th March. (Part 4)
 

Yahooooooooooo Got it! 3meg.... rocking!

Re: New Speed Upgrades 8th March. (Part 4)
 

WWWWWWWWWWWWWWWWHHHHHHHHHHHHHHHHHHHHHHHHHHHOOOOOOO OOOOOOOO

3MEG:D

just down loaded a 144meg WMVHD file in 6.5 minutes:disturbd: (13 ish unsder 1.5Mb:td: )
roll on and roll out more speed

Re: New Speed Upgrades 8th March. (Part 4)
 

u got a good speed then

350.65 kb/s -- 144mb --- 3mbps ---- 7 minutes, 0.52 seconds :p:

175.32 kb/s----144mb -- 1.5 mbps --- 14 minutes, 1.05 seconds :shocked:

Re: speed upgrade not working?
 

Thanks for this - I checked mine and its also now cookin at 2054 kbits/sec :D Yippee - thx NTL, World of Warcraft will never be the same!!!

[Admin Edit] (Neil) Spam removed.

Re: New Speed Upgrades 8th March. (Part 4)
 

Why more speed? So you can hit your cap quicker and potentially stop you from surfing for the rest of the day!


So, you can use your 3mbps connection at max download speed for about 45 minutes per day, then you have to wait 23 1/4 hours to start surfing again :)

Re: speed upgrade not working?
 

Just be aware that you may not notice a great deal of improvement in gaming - the upload is the most important bit for this. ;)

Re: speed upgrade not working?
 

You think? Been using the 2Mb connection for a few days now and its MUCH better. Its is a big improvement over the 750. All online games now playin much better - its like the improvement I saw when I went from 56k dial-up to 512 Broadband. Ordinary surfing is now a joy too - big pages that took a while now load instantly. Yahooooooooooooooo!!!

[Admin Edit] (Neil) Spam removed.

Re: New Speed Upgrades 8th March. (Part 4)
 

Depends very much on the type of game you like playing. 'Push games' like WoW or Eve or Horizons will definately be quicker, probably won't make such a big difference to the quake'ers or similar style bi-directional games.

Re: New Speed Upgrades 8th March. (Part 4)
 

FPS like elite force playin better 2. ;)

[Admin Edit] (Neil) Spam removed.

Re: New Speed Upgrades 8th March. (Part 4)
 

just rang customer care to put me from the 750k to 2meg and he said he has just upgraded me on the computer but it will take a couple of days to come through at my end. is this true or should it be instant?

Re: New Speed Upgrades 8th March. (Part 4)
 

Might take 5-10 mins, but I don't think it should take 2 days...

Re: New Speed Upgrades 8th March. (Part 4)
 

When I did it via the website it took 10 mins. The modem shd reboot itself and then u'll have it. It does no good to reboot it urself. :(

[Admin Edit] (Neil) Spam removed.

Re: New Speed Upgrades 8th March. (Part 4)
 

Can anyone tell me the number to call to get this sorted out?

Is it the indian call centre you have to ring?

Cant actualy do it online, as I dont know my password, and it will only send the password to my ntlworld email adress, which afaik has the same password that I dont know..

Re: New Speed Upgrades 8th March. (Part 4)
 

0800 052 2000

Re: New Speed Upgrades 8th March. (Part 4)
 

damnit.. I was hoping that wouldnt be the case.. as it costs stupid amounts of money on a mobile and i dont have a home phone..

Re: New Speed Upgrades 8th March. (Part 4)
 

Hi all.


Just to let you all know that at 15:00pm today i rang NTL CS. This was after reading what was on this thread about the upgrade's :)

I rang them because i did'nt feel sure about doing the manual online upgrade.

Anyway this is what happened..............

Me - Hello i was wondering about the BB upgrade's in the Bolton area and when they will be happening ?

CS assistant - Yes sir there being done now. But i can do it for you right away :D. What speed are you on at the moment. And is it modem or STB?

Me - I'm on 750Kbps. And it's a modem.

CS assistant - Ok sir you have now been upgraded to 2MB. Just unplug your modem and plug back in and your done :D

Me - Well thankyou very much indeed :D

And she was right. I checked the http://192.168.100.1/P_operation.htm and sure enough 2Mb :D


The CS assistant told me that the automatic update's are going out. But, alot of them are being bounced back :Yikes:. So like A LOT of other people have allready said in this thread. RING THEM UP ! Took 5 min's for the whole process.

Just have to say i get fantastic service for NTL BB and even better now.

Well done NTL :tu:

NTL CS - 0800 052 2000

Re: New Speed Upgrades 8th March. (Part 4)
 

Good post - welcome to the site:welcome: and I'm glad it worked out ok for you :)

Re: New Speed Upgrades 8th March. (Part 4)
 

Goto a Phone Box, or ask a friendly neighbour if you can use their phone?

Re: New Speed Upgrades 8th March. (Part 4)
 

Thanks for the info. I'll sit tight and wait for my new STB then.

Re: New Speed Upgrades 8th March. (Part 4)
 

Thankyou ;)

Good to be a part of it all. I've been watching this thread for a while now and did'nt realy have anything to add until now.

:D

Re: New Speed Upgrades 8th March. (Part 4)
 

what sort of sppeds should i be seeing with robin walkers test. i have the 3 meg service

cheers

big sinky

Re: New Speed Upgrades 8th March. (Part 4)
 

the results should all be around 3000Kbps

Re: New Speed Upgrades 8th March. (Part 4)
 

Was going to wait, but thought being as mostly everyone is getting upgraded now I'd try again sooo...

Just made my fifth phone call to CS, polite as always, a different person, and he *also* refused to upgrade me, I'm getting a bit annoyed now.

Re: New Speed Upgrades 8th March. (Part 4)
 

remind me ian are you using a cable modem or a set top box?

Re: New Speed Upgrades 8th March. (Part 4)
 

Ianuk, if they've been instructed not to do it over the phone, then you'll just have to accept that. Getting annoyed isn't going to get you very far. Just wait for ther automatic upgrade. :shrug:

Re: New Speed Upgrades 8th March. (Part 4)
 

Set top box, might have had a result though, I've jsut been rung back by the last guy I spoke to and he says he's done it, no change yet though, I guess it may take a while ?

Re: New Speed Upgrades 8th March. (Part 4)
 

that was nice of him :tu:

you will need to restart the set top box also i believe
and be prepared to re-provision from what others have been saying

:)

Re: New Speed Upgrades 8th March. (Part 4)
 

For all we know NTL may have a list of areas where work is still required to bring them up to scratch for the speed upgrades. The NTL CSRs may have been instructed not to upgrade anyone in those areas. Other people calling in may be in areas that have had all the work done and it is OK for customers calling from them to be upgraded.

We don't know what NTL staff have been told to do regarding speed upgrades, if anything. As a result it is unfair to judge those who will not do your upgrade.

Re: New Speed Upgrades 8th March. (Part 4)
 

I've been done now :)

Yes I had to reboot the modem and reprovision, all works.

Poplar Proxies limits my speed to 150k as usual but Colchester gives me the full 350k on most sites :)

Thanks to the NTL guy, and you guys for listening to me witter on :)

Re: New Speed Upgrades 8th March. (Part 4)
 

glad to hear you are now upgraded :D

Re: New Speed Upgrades 8th March. (Part 4)
 

Yipee!!! Phoned CS - upgraded instantly to 3Mb :D Thanks to blackthorn on the forum for letting me know that the E.Port area was upgraded. :tu:

Fri, 11 Mar 2005 17:19:21 UTC
1st 128K took 343 ms = 382134 Bytes/sec = approx 3179 kbits/sec
2nd 128K took 360 ms = 364089 Bytes/sec = approx 3029 kbits/sec
3rd 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec
4th 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec

:cool:

Re: New Speed Upgrades 8th March. (Part 4)
 

Can we please stop posting speed tests

Everyone will get the faster speeds so we really don't want thousends of speed tests.

Re: New Speed Upgrades 8th March. (Part 4)
 

Sorry ! :( Just excited ! :D

Re: New Speed Upgrades 8th March. (Part 4)
 

No worries just looking after the bandwidth. You could pay a donation to the Rednoseday to post speed tests. :D :LOL:

Re: New Speed Upgrades 8th March. (Part 4)
 

Has anyone tryed putting together a list? maybe a thread could be created where people just state location and speed?:)

Re: New Speed Upgrades 8th March. (Part 4)
 

300K Samsung STB (Now 1MB), Norwich Area,



After Phoning CS yesterday and being told it would be done today, I expected to come home to a speedy connection :-) , but alas, no.

Phoned them up and quickly, yes, quickly got throuh to CS, and got it sorted almost straight away!!

WOO HOO

http://homepage.ntlworld.com/robin.d...speedtest.html
approx 1017 kbits/sec

Dan Elwells BBST - http://www.broadbandspeedtest.net/
apache.mirror.positive-internet.com: 962 Kb/s


Thats plenty good enough for me! After 300K, even with a 3Gb Cap

Re: New Speed Upgrades 8th March. (Part 4)
 

Hi,

I am in Bromley & have Pace STB, I was on the 750 now on 1 MB, with a new STB coming 12/4 so I can have 2mb. It did not go quite smoothly tho, as I rang CS yesterday & the nice young lady done the upgrade and said you will need to reboot, however after rebooting, no Internet connection at all and when I rang back, they had shut shop for the day, so could not get online at all last night. Rang them at 8am on the dot this morning, they checked and said "oh yes there was an error, but it should be ok now, reboot again and it should be alright".
After a few reboots, yes it came back, yippee.

Re: New Speed Upgrades 8th March. (Part 4)
 

I've phoned customer services several times today eventually I've been told that I can't have an upgrade from 1.5 to 3 MB until at least April 4th and there's nothing they can do. This is through Samsung STB btw.

The temptation to cancel is rising within me again.

I am in Manchester (Didsbury/Withington)

Re: New Speed Upgrades 8th March. (Part 4)
 

But why?

The upgrades were due to take place FROM March 8th.

Not everyone can be done at once, the logistics of that should be obvious.

If you want to cancel, then cancel. Make sure you ask your replacement ISP to upgrade your speed at no extra cost though.....and make sure if they do, they do everyone on the network at the exact same moment.

Ironically, if you cancel, you need to give 30 days notice, by which time you'll have the new speed anyway......

Can Ntl increase my speed for free?
 

I think im currenrly on 600 k, i heard ntl are now offering 1mb service for the same price i think £18.99 is what im paying...is there an administration charge?
what if i threaten to leave ntl will they upgrade me free?

Re: New Speed Upgrades 8th March. (Part 4)
 

Actually I have personal reasons for this which I don't want to discuss in a public forum. Whilst trying to convey my frustration, I may not have given out all the details, so apologies for that. What I would also really actually like are the answers to 2 questions.

1. If I was a brand new customer, connecting today at the same property, I would probably have been sold the 3Mb service. Would I get the 1.5Mb instead?
2. I want to know if anyone else in my local area has been upgraded if they are a STB broadband customer.

That's why I posted.
PS. One of the agents I spoke to informed me that the reason he couldn't do the upgrade was because of an IT error in the billing system. There was no mention of this area being a problem.

Re: Can Ntl increase my speed for free?
 

You can phone customer services and they will upgrade you. Note there are different restrictions on the service as listed in this thread.

http://www.cableforum.co.uk/board/sh...ad.php?t=25265

Which this post will be joining shortly :)
__________________

You can phone customer services and they will upgrade you. Note there are different restrictions on the service as listed in this thread.

Re: New Speed Upgrades 8th March. (Part 4)
 

I had an hour spare so i phoned CS to see what the crack was.. they told me I would recieve a letter telling me what day it would happen and that it would probly be within the next 2 weeks i live in the stoke on trent area and have a samsung stb.......:Yikes:

Re: New Speed Upgrades 8th March. (Part 4)
 

I'd do it for you, except I don't know 100% that there aren't any issues that would stop it from working. They seem very keen on telling set top box customers that it's got to be done automatically, and I am concerned there may be a very valid reason for this....

Re: New Speed Upgrades 8th March. (Part 4)
 

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Hmm, well that didn't go well. I called them up to get the upgrade. The lady immediately cancelled my current one, and then I worriedly mentioned that I had a pace box, and she said I would have to be without net access for a month as she couldn't put my old access back on because they have got rid of the old product codes.

Well in the end she managed to get me back on the new 1Mbit service rather than the 2Mbit service (I guess she just downgraded my service so i'm now paying for the cheaper one). Does anyone know what this will actually mean for my cap limits? I am going to get through the 3gb/m limit vvv quickly and it is not my choice to be on this low package so it seems a little harsh if they block my access or something? Anyone know if NTL are actually doing any enforcing of the cap yet?

Re: New Speed Upgrades 8th March. (Part 4)
 

This was never practical because of the uncertain timescales over the upgrades.

It's not just a matter of pressing a switch and the entire network is upgraded you know.

It has been done right and it's been done responsibly and professionally.

Nobody ever said all the upgrades would be done on March 8th. That's when they STARTED.

I'll tell you what, all those who insist this has been handled badly, why not make a stand and insist that on principle you are refusing the FREE speed upgrade as you don't want something that's been planned as badly as this?

Any takers? Naah, THORT NOT!

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I guess you have until 'later in the year' to get your problem sorted, thats when the 1mb will be capped, so unless the stb malarkey drags on for some time, you should be ok.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I can't understand all these people being told they won't get a Samsung STB until next month,I was on the phone to NTL for less than 5 minutes and I'm getting my Samsung STB on Tuesday.

Is it to do with what part of the country you live in?

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Re: New Speed Upgrades 8th March. (Part 4)
 

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

hi having a few troubles getting the upgrade over the internet up to the 2 Meg service. i put in but details and i get this as a message come up
"An error has occured whilst trying to retrieve your mailbox details. ( WrongSecurity in page validate)"
i have my firewall turnt off and i also have my SACM conected up via ethernet cable is there any way i can get around this without using CS??

Re: New Speed Upgrades 8th March. (Part 4)
 

Do you have a problem with someone from NTL posting on here ?, Just so you understand I work for them.

Are you paying for the service you signed up for or are you already being billed for the new speeds on your bill ?. Where have NTL stated you will get the update on X date. Please post a link to that info.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Welcome to the site :welcome:

I'm sure someone will be along shortly to give you a hand :)

Looks like you're not using the right password maybe?

Re: New Speed Upgrades 8th March. (Part 4)
 

Can we calm down people it doesn't matter if any member works for NTL or not the bottom line is they said the speed upgrades was from 8th March not on they also said STB would be a little later if you can't wait ask for a SACM and then you can have the upgrade otherwise wait till they can do you all automatically.

Please don't make it personal those who are members working for NTL cannot change anything NTL do.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Hi
Cheers for posting
i dont think that its the wrong password as i phoned us cs at around 19:00 today and check my information against there database. as im dumb a lost the paper work :dunce:

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

What area are you in :)

Re: New Speed Upgrades 8th March. (Part 4)
 

Which bit of 'the upgrades will be done progressively over a number of weeks' don't you understand?

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

i am in the southampton area. maybe they are not upgrading that area yet but as like most people i am hungry for my speed

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Southampton +ntl broadband = arrrgh!

You have my sympathies!

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Pm me your mac address "dont post in here" and i will look it up for you..

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

:D in all fairness im in totton which is just outside and i have never had any problems with ntl broadband but yes the southampton area :Yikes:

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Perhaps where you are is ok then..... :erm:

I understand there's rather a lot of 'issues' in many parts of Southampton.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

hiya

what has likely happened is that you have changed your email password since your service was first installed. That new password works with your email address, but is not the one the update script is looking for - it has to be the original password you had when first connected.

a similar thing happens with the webspace - changing the email password doesn't update the webspace login password, which still wants the 'old' one to allow login.

- as far as I know only Technical Support can fix this, not Customer Services, but I'm happy to be proved wrong ;)

<edit> or you need a really helpful bloke like Bill C :tu:

Re: New Speed Upgrades 8th March. (Part 4)
 

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

All sorted :)
__________________

Sorry missunderstood what you said :angel:

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

im new to this forum and all i see is 39 pages of the most utter rubbish ive ever seen since leaving school,the upgrade is free for pete's sake and there fore should be taken as a gift,my mother allways said to me never look a gift horse in the mouth (still havnt seen 1 :) ) stop the moaning and wait just like most others on here will have to....

Re: New Speed Upgrades 8th March. (Part 4)
 

sorry, but with respect, I think you are missing the point - this upgrade has been planned and that plan is now being executed.

There never ever was going to be a way that NTL could flick a switch & upgrade everyone at once, no matter how good the planning.

Undeniably, it is a pain for the people still waiting, but short of equipping everyone with an STB with a Samsung, whether they need one, or not, I can't see any other way to do it. (and this would still take time to do)

It would have been nice for them to send the anticipated letter to stb users explaining what was happening & get some feedback, sooner than they have, though :)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Used the online to upgrade my standalone no problems.
Am connected in the Southampton 16 area.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Had to ring CS earlier, very pleased as I got straight through (looks like they've made a change to the CS service, as the last few times I've managed to get through very quickly).

Anyway, I asked to be put on 1MB, but I don't see any difference in my download speed. Is there a good way to check I am on the 1mb service, without calling Tech support or CS again?

Confused of Wales

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

:D yep all sorted now thanks very much to bill c for his help and am very thankfull. cheers. and yess bill c your a really helpfull bloke:D :D :D :D :D :D :D :) :) :) :tu: :tu:

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Here is a speedtest
http://homepage.ntlworld.com/robin.d...speedtest.html

Welcome to the site :) :welcome:

Re: New Speed Upgrades 8th March. (Part 4)
 

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I know this has been posted already, but please could someone give the URL for the speed upgrade thing?

Does it work for set-top boxes? (I already have a Samsung.)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Thanks, I "really" don't want to seem sceptical, but is that a genuine test? I've tried the one from ADSL Guide and it tells me the speed is closer to 300k, rather than the 1mb. Yet the test above gives "infinity" answers.

The CS agent said it would be done within an hour, I've tried rebooting the PC & Modem as well, but the speed doesn't seem any different

Hence my confusion

Even more confused of Wales now

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

It is genuine - did you try to repeat the test from the source server?

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Just re-tried it from the source as suggested

Fri, 11 Mar 2005 21:38:10 UTC
1st 128K took 3610 ms = 36308 Bytes/sec = approx 302 kbits/sec
2nd 128K took 9031 ms = 14514 Bytes/sec = approx 121 kbits/sec
3rd 128K took 8531 ms = 15364 Bytes/sec = approx 128 kbits/sec
4th 128K took 4625 ms = 28340 Bytes/sec = approx 236 kbits/sec

Does that look like 1mb to you guys?

Approaching Terminal Confusion, please stand back

Re: New Speed Upgrades 8th March. (Part 4)
 

yes, I agree with you there, in principle, but, I do still wonder about the practicality of it, a little. I wonder what percentage of people would change their mind in the time between completing the survey, and installation, or move house, go bankrupt - lol , you get the picture :) - my point being that ntl will have expended a huge effort and still not have got it right, for everyone. :)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

nope sadly your getting more along the lines between 120kbits and 300kbits - quite far off 1000kbits you should get

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Guess it's call CS tomorrow again then and find out why it hasn't updated.

Thanks for the help though

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

no prob dude good luck

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

No, this is

But yours looks bad even for 300K did you have other things using the internet during your test?

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I phoned CS at 10:15 got through quickly ask to be upgraded was told ok, and in half an hour to reset my modem which I did.

But nothing, phoned back at 11 and explained they said that that had change billing info but not upgraded, thay did it as I sat in front of my modem it came back to life and hey presto 3000k.

I'm sooooo Haaaaappppppyyyy

Smug mode on

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

David, Can I assume you mean 10:15 am?

And I am networked up, but there's nothing else using the connection, and I only had browser windows open at that point. Nothing else that I "know" of was affecting speeds

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I'd just like to say to whoever is arguing about not being able to receive 2mb for whatever reason, its the same with adsl and line length, can you complain if you cannot receive the same service as somebody who can for the same price due to technical reasons?

Don't think so, as far as i've seen for high speed bb, they don't offer any compensation if you can't receive the quoted speed.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

This may or may not have been touched on, I've tried searching but I can't find it... I tried to upgrade my connection today, I had to do it over the phone however, as I have been on ntl BB for so long that I don't have a username and password to do it over the web...

I still have the old 3com U.S. Robotics CMX Cable Modem which has been fine (apart from the last year or so I sometimes get a disconnection for 5 to 10 seconds and then it comes back - any help on that would be appreciated too?) - Anyway, will me having this old modem cause me any problems with the upgrade, as of yet I have seen no sign of the upgrade but the woman on the phone said it could take up to 24 hours but other people I have spoken to it has either been almost instant or within the hour and it's been around 9 hours now...

I have tried a full reset (using the small hole at the back of the modem to flush the memory as far as I know) but nothing has changed as of yet... I will unplug the cable modem tonight over night and see if it makes any difference in the morning...

I'm on 750k supposed to be going to 2mb

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I am on the side of those who say sit back and wait. I have a STB (pace) so am still on 750 going to 2mb next month but I have always found that 750 is plenty for me. I remember starting on the internet with a 33k modem so just 750 and we are all crying....come on give them a chance, would you have preferred nobody getting upgraded until everyone can go fast then have to put up with not getting through to CS with all the customers phoning for help. At least this way it is smoother.

Re: New Speed Upgrades 8th March. (Part 4)
 

NTL would have a pretty good idea of how many STBs needed changing. They know who has got broadband through a Pace STB and what speed they are on. It is a fairly valid assumption that users on the 300k service will either want to stay on that or move to 1Mb. Both of these options don't require aSTB change. Users on 750k and 1.5Mb will certainly want the upgrade. So the sum is quite simple, count the number of Pace broadband users on 750k and 1.5Mb and that total equals the number of STBs to change. I have no idea what that number may be but would imagine it to be quite substantial. NTL may have only decided on these new upgrades some six months ago or less which may not have given enough lead time to enable Samsung to manufacture all those extra boxes. They wouldn't have had them sitting in the stores waiting. From what has been posted already in this thread it could be that deliveries from Samsung may be taking place on the 4th April which is why that date has often been quoted. An upgrade such as what NTL are doing cannot be done overnight and has to be spread over a period of time. Some have to be first and some have to be last. The start date of 8th March was possibly chosen because of the progress of infrastructure upgrades and the delivery dates from Samsung.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Don't be telling me things like that just as the weekend's starting...

I should hope a Samsung is on the way as I specifically mentioned to CS that my STB will need upgrading so I can get the 2MB service.

If not, I fear there will be a lot of claret spilt...:mad: :D :mad: :D ;) ;)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I'm avin troubles gettin the upgrade here, i av the silver samsung stb but i was told i'd still av to wait till the end of the month for my 750K-2MB. So whats the deal with that, is there any reason y i need to wait when other ppl already av it?

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Anybody have any slow browsing problems in glasgow ? been like this since late thursday

Re: New Speed Upgrades 8th March. (Part 4)
 

God I had a weird dream last night, I dreamt I received this letter/email from NTL:



†˜Dear customer, our records show that you have a Pace STB. As you know there is going to be a broadband speed increase over the next few weeks. You may be aware that your STB can only take the speed increase of1Meg. If you would like to have your speed increased beyond that, could you please register your interest at this sight, www.ntlgoodsupport.com?

If we are unable to supply you with a Samsung STB during your area upgrade, possibly due to high demand. We will upgrade you to the 1Meg speed and charge you at that rate until we can supply you with the correct STB. We do apologise for any inconvenience this has caused you.



Yours Sincerely



NTL Customer Servicesââ‚à ƒâ€šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢



Then I woke up and realised it was a dream. Oh well maybe one day! :confused:

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Hi, relatively new here but have been lurking for a good while and everyone seems very keen on helping others. Top stuff.

Hopefully someone can help me, i have already posted it but i guess because loads of people are posting it just got lost.

Anyway, I rang cs the other day to find out about when the automatic upgrades for swindon would be applied. Obviously there was no fixed date, i asked for them to do it straight away. Now i know that it would be possible as my housemate who also has a standalone modem upgraded his through the web the day before. Now i was going to do the same but as i mentioned previously, i've been with NTL broadband since they started it and i haven't got my paperwork (my fault) and also cannot remember email addresses and passwords due to me never needing to use them.

Ok so the nice lady on the other end of the phone looked up our address. and rightly so my housemates modem was showing as upgraded to the 3mb service, however the connection that i am on at the moment 750k was showing that it was cancelled in 2003 :erm: now i mentioned that i have been recieving the service fine with no interuptions and was happy to recieve the small upgrade in speed last year from the 600k.

Because she couldn't find the details i just thought heck, ill wait until they automatically upgrade it. However reading a couple of posts here, i see there may have been a problem with automatic updates being bounced back and not being applied. If this is the case i would never know as they cant seem to find my account (which is all in my landlords name)

I even gave her my mac addresss and she said she couldn't find it!! Im just as confused as the next man and would be appreciative if someone could maybe help out. I've noticed a few NTL peeps around here, would it help if I pm'd a mac address to you.

I dont know what to do really as cs said they couldn't do anything for me because they cant find my user account.

If any more details are needed give me a holler.

:confused:

Thanks in advnce.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Just keep politely ringing CS and asking for a manual upgrade.......it took me 4 tries :)