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-   -   New Speed Upgrades 8th March. (Part 3) (https://www.cableforum.uk/board/showthread.php?t=25058)

Paul K 08-03-2005 11:37
Re: New Speed Upgrades 8th March. (Part 3)
 
Lovely, just got off the phone to a Scottish lass who says we'll get our upgrade automatically when it all gets done. As far as she and her team leader were concerned only new customers are getting the upgrades today and we may have to wait a month.
Since we are on 300k at the moment I'm thinking that we don't get upgraded automatically because of the change in the cap allowance, something else the lady and her team leader refused any knowledge of :(
As of 1230 her teamleader had yet to be briefed on the upgrades :erm:

chris1234 08-03-2005 11:39
Re: New Speed Upgrades 8th March. (Part 3)
 
can my sacm 120 box recieve the 3meg speed from the 1.5 im on now i just want to clarify this

chris

MrBen 08-03-2005 11:40
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by chris1234
can my sacm 120 box recieve the 3meg speed from the 1.5 im on now i just want to clarify this

chris
Yes all SACM models have no problem with the upgrades.

Ben

TigaSefi 08-03-2005 11:41
Re: New Speed Upgrades 8th March. (Part 3)
 
grrr my dad just rang NTL in Bromley area and they are sending us a LEAFLET advising us how to upgrade? wtf? we got a sacm silver NTL 200 Home model. Is this enough for 2Mb ? Surely they could do it on the phone?

OT: I think you guys need a lil more bandwidth on this site, that fer sure :rofl:


EDIT: Dad just rang a second time and they told us end of March but I thought that was for the STB's customers and not the SACM's customers?

samuelnw53 08-03-2005 11:41
Re: New Speed Upgrades 8th March. (Part 3)
 
I live in Darwen and i have had upgrade from 750 to 2mb but what is the upload speed?

handyman 08-03-2005 11:42
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by chris1234
can my sacm 120 box recieve the 3meg speed from the 1.5 im on now i just want to clarify this

chris
yes

Nemesis 08-03-2005 11:42
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by samuelnw53
I live in Darwen and i have had upgrade from 750 to 2mb but what is the upload speed?
200k

fragless 08-03-2005 11:42
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by samuelnw53
I live in Darwen and i have had upgrade from 750 to 2mb but what is the upload speed?
Hi

2MB = 200K

Richy99 08-03-2005 11:43
Re: New Speed Upgrades 8th March. (Part 3)
 
well i just did my upgrade in cardiff :)

currently getting about 2.8meg

Neil 08-03-2005 11:43
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by samuelnw53
I live in Darwen and i have had upgrade from 750 to 2mb but what is the upload speed?
Have a look at the news article we wrote. :)

chris1234 08-03-2005 11:43
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by MrBen
Yes all SACM models have no problem with the upgrades.

Ben
thanks mate, ive rung em today they said expect well am not gona sit around and wait XBOX live here i come :P ;)

Gogogo 08-03-2005 11:44
Re: New Speed Upgrades 8th March. (Part 3)
 
Someone at CS this morning said I'll need a new Samsung box to upgrade to the new speeds and these can't be delivered until 5th April. Ah well there you go, if this is kosher then fine, I'll wait patiently and twiddle my thumbs until the big day.



:)

Bill C 08-03-2005 11:46
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by LostintheNW
Well had another call to CS and told something different this time, I will be upgraded in 4 weeks time apparantley! typical as usual STB users get a raw deal while new customers get lumped on the new speeds....why oh why do we stick around with this company.....ah well sod it will just wait


If the info i have is correct then you will not have to wait anyware near that long. Hint :)


:LOL: and please dont everyone start asking me when they will be done. I know for that area as i was dealing with a problem there this morning.

MindfreeZe 08-03-2005 11:48
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by DieDieMyDarling
I don't think too many people KNOW about it yet, so i doubt the problem is due to people going mad with the new speeds. I think it's more likely that ntl are still carrying out maintenence on the networks, to allow the new speeds. I've been upgraded to 3mb in Belfast, but i'm not getting the full speed, usually about 2.6mb. No doubt there will be some teething troubles for a few days/weeks while it all gets sorted out.
Were you automatically upgraded or did you upgrade online, I live in Belfast but I haven't got home form college yet to see if I have the 3Mb yet.

Des 08-03-2005 11:48
Re: New Speed Upgrades 8th March. (Part 3)
 
just upgraded here in belfast!

thanks for the link.. how the heck did u find it?

bigitup_j 08-03-2005 11:49
Re: New Speed Upgrades 8th March. (Part 3)
 
i want to upgrade my 300k to 1mb, i've got a stb, so i can't upgrade online.
i want to call ntl CS - which department should i go through to?

thanks :)

IanUK 08-03-2005 11:49
Re: New Speed Upgrades 8th March. (Part 3)
 
Has anyone with a Samsung STB been able to upgrade yet ?

Des 08-03-2005 11:50
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by MindfreeZe
Were you automatically upgraded or did you upgrade online, I live in Belfast but I haven't got home form college yet to see if I have the 3Mb yet.
no you have to visit this website http://www.ntlworld.com/data-feeds/e...cablemodem.php

DieDieMyDarling 08-03-2005 11:51
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by MindfreeZe
Were you automatically upgraded or did you upgrade online, I live in Belfast but I haven't got home form college yet to see if I have the 3Mb yet.
I did it manually, online. It reset the modem within seconds, all very easy.

mcfc2134 08-03-2005 11:52
Re: New Speed Upgrades 8th March. (Part 3)
 
Grrrrrrrrrrr.........I just want my upgrade!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

chris1234 08-03-2005 11:53
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Des
i tried to upgrade this way and it says i cant do it online . gr8:sleep:

nate 08-03-2005 11:53
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Richy99
well i just did my upgrade in cardiff :)

currently getting about 2.8meg
Yay! So theres hope for me when I get home :D might speed home at lunchtime actually...

zeus9876 08-03-2005 11:58
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by slysy
Is anyone else thinking ok now Im upgraded now what? I feel like I ought to download stuff but theres nothing I really need.
I am in the same boat...now that i have a faster connection there is nothing i need.....funny how things work like that

Strzelecki 08-03-2005 11:58
Re: New Speed Upgrades 8th March. (Part 3)
 
Done mine, now hitting 239kbs on 2 Mb!

vaiolator 08-03-2005 11:58
Re: New Speed Upgrades 8th March. (Part 3)
 
Just called tech sup. A helpful tech talked me through upgrading on the NTLworld site via the My Accounts option. It came up with an error that seemed to surprise him. He told me to call back in a week if it hasn't happened automatically.
I just tried again on the NTLWorld page and it worked...but only if you tick the T&C box. :dunce:
Now on 2Mb in Hemel Hempstead. I dont know what area that is for the vote in case anyone can enlighten me.

**apparently I am in Langley...and I have voted.

punky 08-03-2005 12:00
Re: New Speed Upgrades 8th March. (Part 3)
 
Appologies if I have missed anyone say this, btu have any STBs been upgraded yet? Judging by the poll, looks like they have?

scrotnig 08-03-2005 12:01
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by The Cyclist
Hi, Iâ₠¬ÃƒÆ’¢â€žÂ¢ve just been onto NTL to swap my set top box to a Samsung box so I can receive the faster speeds when they arrive. I was told that they arenââ‚ ¬Ã¢â€žÂ¢t issuing any new STB until at least the 4th April. So I asked why should I be paying £24.99 for a 750k service when there are others getting a 2 MB service for the same money. I was told a letter would be coming out to me explaining what is going on! Well done NTL another great idea, badly executed. Hasnââ‚ ¬Ã¢â€žÂ¢t anyone heard of pre- planning within NTL?

John https://www.cableforum.co.uk/images/local/2005/03/7.gif

P.S Anyone within the Wirral had their speeds increased yet?
Feel free to switch to ADSL then if two free upgrades inside 12 months isn't good enough for you.

Do you seriously think the company can simply swap all the affected boxes on the same day?

I really don't know why some people stay with ntl. Clearly the service is so appaling that even if it was given away these people would still complain.

So, those who aren't happy, it's a free market economy, so go and use some else.

Paul K 08-03-2005 12:02
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by punky
Appologies if I have missed anyone say this, btu have any STBs been upgraded yet? Judging by the poll, looks like they have?
Pass, not long chatted with CS so I wouldn't hold your breath ;) Could always try rebooting your STB to see if it refreshes it.

Vegeta 08-03-2005 12:03
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by punky
Appologies if I have missed anyone say this, btu have any STBs been upgraded yet? Judging by the poll, looks like they have?
I'd like to know that too.

My Samsung STB is awaiting its speed upgrade in the ex C&W Bromley area although soon enough I'm getting a SACM installed because of the annoying upload problem with the Samsungs :disturbd:

banjo 08-03-2005 12:03
Re: New Speed Upgrades 8th March. (Part 3)
 
My address is not NTL cabled according to their checker and also when I go to the upgrade page it says Your Cable Modem Mac Address unable to detect
please look on the cable modem or cable modem packaging ? have been on broadband for 18 months or more, help please !!

scrotnig 08-03-2005 12:04
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by banjo
My address is not NTL cabled according to their checker and also when I go to the upgrade page it says Your Cable Modem Mac Address unable to detect
please look on the cable modem or cable modem packaging ? have been on broadband for 18 months or more, help please !!
Perhaps you have a gas powered cable modem.....

:D

Paul K 08-03-2005 12:04
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by bigitup_j
i want to upgrade my 300k to 1mb, i've got a stb, so i can't upgrade online.
i want to call ntl CS - which department should i go through to?

thanks :)
Package changes on the 0800 number that is floating around this thread in a number of posts lol.

MindfreeZe 08-03-2005 12:06
Re: New Speed Upgrades 8th March. (Part 3)
 
lol 255 on this thread now.......the poll should contain alot more areas so that we get a wider idea of which areas in the UK have been upgraded automatically or online.

ikthius 08-03-2005 12:06
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by banjo
My address is not NTL cabled according to their checker and also when I go to the upgrade page it says Your Cable Modem Mac Address unable to detect
please look on the cable modem or cable modem packaging ? have been on broadband for 18 months or more, help please !!
I am in the same boat, I tried the website and it cannot find the mac address.

looks like a call to cs at some point i think, but maybe tomorrow.

ik

Spoons 08-03-2005 12:07
Re: New Speed Upgrades 8th March. (Part 3)
 
just phoned and was told they couldn't do it over the phone, and I'll have to wait a couple of days for the upgrade to go thru automatically (I'm on 1.5 thru a samsung stb currently ;))

don't mind waiting tho, a couple of days ain't gonna hurt me :D

Jon M 08-03-2005 12:08
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by SOSAGES
yep the posh end ;)
cool, hopefully mine will have been done while I'm at work then :D

Des 08-03-2005 12:16
Re: New Speed Upgrades 8th March. (Part 3)
 
downloading at 235k/sec at the moment... over the moon!

obvious 08-03-2005 12:16
Re: New Speed Upgrades 8th March. (Part 3)
 
Just called 0800 052 2000 and it got answered within seconds! Spoke to a very nice CS rep who said 'bear with me a moment I'll see what I can do". 30 seconds later I was told that the supervisor said they weren't doing the process manually as it might mess up billing. I referred her to this thread and after another short wait I was upgraded.

Now getting 1.93Mbps - 247.5KBps

Very impressed. :D

Richy99 08-03-2005 12:17
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by nate
Yay! So theres hope for me when I get home :D might speed home at lunchtime actually...
heh thats what i did :D

Millay 08-03-2005 12:18
Re: New Speed Upgrades 8th March. (Part 3)
 
Hey can anyone tell me what area im in.. well OK I know what geographical location I am but in regards to NTL, I am based in emsworth, ewhich puts me on Coshams poxy server I think, so is this portsmouth waterlooville or southampton... oh so confused lol

thanks in advance

Paul K 08-03-2005 12:19
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by banjo
My address is not NTL cabled according to their checker and also when I go to the upgrade page it says Your Cable Modem Mac Address unable to detect
please look on the cable modem or cable modem packaging ? have been on broadband for 18 months or more, help please !!
Be careful what password you use, we had to use the password that was registered against the account when we first contacted NTL for BroadBand not the password on the letter we received for registration :erm: Pass lol

mcfc2134 08-03-2005 12:20
Re: New Speed Upgrades 8th March. (Part 3)
 
I've got the same problem with the MAC address too....very annoying!

Electrolyte01 08-03-2005 12:21
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Neil
Really?

That's just fascinating.....
What's the matter with you? :erm:

Chris W 08-03-2005 12:21
Re: New Speed Upgrades 8th March. (Part 3)
 
Tue, 08 Mar 2005 13:18:00 GMT
1st 128K took 343 ms = 382134 Bytes/sec = approx 3179 kbits/sec
2nd 128K took 360 ms = 364089 Bytes/sec = approx 3029 kbits/sec
3rd 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec
4th 128K took 375 ms = 349525 Bytes/sec = approx 2908 kbits/sec

These results appear to be rather fast: maybe this page was in the browser cache.

I think Mr Walker needs to update his site :p:

punky 08-03-2005 12:22
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Millay
Hey can anyone tell me what area im in.. well OK I know what geographical location I am but in regards to NTL, I am based in emsworth, ewhich puts me on Coshams poxy server I think, so is this portsmouth waterlooville or southampton... oh so confused lol

thanks in advance
There is a checker here:

http://www.dslzoneuk.net/ntl_region.php

Chris W 08-03-2005 12:26
Re: New Speed Upgrades 8th March. (Part 3)
 
For those who are getting a message "unable to identify a cable modem"

make sure that you do not have a proxy server specified. If you do, remove this and try the upgrade pages again

punky 08-03-2005 12:26
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Paul
Pass, not long chatted with CS so I wouldn't hold your breath ;) Could always try rebooting your STB to see if it refreshes it.
What did they say to you? I guess it would apply to me as we are fairly close geographically.

etccarmageddon 08-03-2005 12:28
Re: New Speed Upgrades 8th March. (Part 3)
 
I used remote desktop to acess my home pc and check the speeds.

Des 08-03-2005 12:29
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
For those who are getting a message "unable to identify a cable modem"
I was getting that error at first, from the url that was posted on here..

thats when I was using the password I registered with all these years ago.. but a few months ago i changed the password to my email account - i used that - it let me in no problems!

gary_580 08-03-2005 12:29
Re: New Speed Upgrades 8th March. (Part 3)
 
Im getting 1922K on a SACM in P'boro on the 2M service

mcfc2134 08-03-2005 12:37
Re: New Speed Upgrades 8th March. (Part 3)
 
Des, I;m using my current email settings and these are the ones that I set up with NTL at the beginning. They've never changed - and still no luck!

How do you check the proxy server settings?

looselipsuk 08-03-2005 12:37
Re: New Speed Upgrades 8th March. (Part 3)
 
I have always had the problem of No SMS details so had to ring.
Just got off phone to CS. Re-booted and now on 2meg.
Very happy bunny.
Well done NTL.
For info I come under Mansfield with a Notts server so this area seems to have the new speeds available.

nate 08-03-2005 12:38
Re: New Speed Upgrades 8th March. (Part 3)
 
upgrade gone fine here in Cardiff, after a call to CM Tech (forgot my password :P)

ikthius 08-03-2005 12:39
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by monkeybreath
For those who are getting a message "unable to identify a cable modem"

make sure that you do not have a proxy server specified. If you do, remove this and try the upgrade pages again
it does nothing

ik

parkie 08-03-2005 12:41
Re: New Speed Upgrades 8th March. (Part 3)
 
just upgraded in Lincoln, 750kb - 2mb no problem.

laverly!!!!!

p

Nidge 08-03-2005 12:47
Re: New Speed Upgrades 8th March. (Part 3)
 
:D :D Got mine done this morning sailing at 3meg :D :D

g4merzo1d 08-03-2005 12:48
Re: New Speed Upgrades 8th March. (Part 3)
 
1 Attachment(s)
just been on the phone to them yet again... 2 people said exsisting cusomters dont get it yet full stop... where as another 2 said that they could do it for me and tried doing it both said it should be working now (and didnt) and they also confirmed upgrading online...

...i just tried doing it online and got the unable to identify cm error.
so i thought id try again... but this time i go back to it and it lists the available upgrade speeds and now tells me iam currently on the 2mb service and gives me the chance to get 3mb. (see attachement)

should this now mean iam on the 2mb speed as before it gave me an error?

Albie 08-03-2005 12:49
Re: New Speed Upgrades 8th March. (Part 3)
 
Ffs! Anyone still getting this message on the upgrade page?
Quote:
Unable to upgrade your connection speed We are sorry that your current package or connection speed is not appropriate for an online speed upgrade. Please call customer support on 0800 052 2000 for further assistance with changing your service level.
I've phoned CS about five times today and ended up talking to a complete numpty everytime. https://www.cableforum.co.uk/images/...2005/10/25.gif

BBKing 08-03-2005 12:51
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
I would assume that theres someone like bbking logging in to the servers and running a script that sends out the config files and reboots the modems.
T'aint me, squire, but I do know the guys responsible and they seem to have done a bang-up job. The procedure is broadly as outlined, however - bung new config files on DHCPs and either bulk reboot a load/wait for people to upgrade as determined by Management.

Scope 08-03-2005 12:55
Re: New Speed Upgrades 8th March. (Part 3)
 
Just got off the phone to a CS rep in (what sounded like, anyway) India. She didnt sound as if she knew what I was talking about, and after being on hold for 3-4 minutes while she checked she came back and said her system had crashed, and could I call back later.

I get the following error when pressing the "upgrade to 2mb" link that is floating around:
The username (xxxx) entered is not the registered subscriber associated with this cable modem.Please go back and try again with your cable modem username and password. If you need further help, please contact our customer support (0800 052 2000).


What department do I call? I picked CM Tech Support Fault dept, or something like that.

mcfc2134 08-03-2005 12:57
Re: New Speed Upgrades 8th March. (Part 3)
 
The rep I spoke to sounded like she was in India and didnt have a clue either....I then got transferred to a midlands call centre I think who told me that the upgrade wasn't possible over the phone.

Tempted to ring back and try again. But this time go with "i'm trying to upgrade my speed but the upgrade system can't find my mac address" rather than "can you upgrade me please!"

dodger 08-03-2005 12:58
Re: New Speed Upgrades 8th March. (Part 3)
 
;) ;) Up and running in Leeds. Had to go to NTLWorld website and upgrade. No problems @ all."Swweeeet as a nut""Easy peesy" "No problemo"

Neil 08-03-2005 12:59
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by obvious
I referred her to this thread and after another short wait I was upgraded.
0wn3d!! :batty:

Mattitude 08-03-2005 12:59
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by g4merzo1d
should this now mean iam on the 2mb speed as before it gave me an error?
yep

kronas 08-03-2005 13:02
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by BBKing
T'aint me, squire, but I do know the guys responsible and they seem to have done a bang-up job. The procedure is broadly as outlined, however - bung new config files on DHCPs and either bulk reboot a load/wait for people to upgrade as determined by Management.

i would just like to say a big thank you to all those involved in the rollout of the new speeds, maintanence staff, technicians,, i hope you guys can sit back and watch everything go peacfully well.

have some :beer: :beer: :beer: :beer: :)

clare1980 08-03-2005 13:03
Re: New Speed Upgrades 8th March. (Part 3)
 
Just Upgraded via the link from 750k to 2meg, i live about 3 miles from ntl buildings in wythenshawe.


Now gonna experience Xbox Live without any lag!!! WOOOOHOOOO:D

Myron 08-03-2005 13:03
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by gary_580
Im getting 1922K on a SACM in P'boro on the 2M service
Wait until everyone on NTL in P'boro realises theyt gan det their movies, songs and applications down faster then you'll be getting about, say, 19.22K. ;)

Chimaera 08-03-2005 13:03
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by punky
What did they say to you? I guess it would apply to me as we are fairly close geographically.
They told us we would have to wait but then we managed to get it done via the online link ;) It is available in the area no matter what they tell you on the phone ;)

ikthius 08-03-2005 13:06
Re: New Speed Upgrades 8th March. (Part 3)
 
should I have my firewall off when I upgrade?

I can't get passed the cannot detect MAC address on the website.

ik

mcfc2134 08-03-2005 13:08
Re: New Speed Upgrades 8th March. (Part 3)
 
On the phone to NTL CS, and a really sweet sounding girl just shocked herself by noticing that 2mb is available!

I quote: "When did this start?!"

UNBELIEVEABLE.

Just waiting to see if I get upgraded!

punky 08-03-2005 13:09
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Chimaera
They told us we would have to wait but then we managed to get it done via the online link ;) It is available in the area no matter what they tell you on the phone ;)
That online link just says to me it can't do it for STBs and i'll have to phone.

mcfc2134 08-03-2005 13:09
Re: New Speed Upgrades 8th March. (Part 3)
 
Well, apparantly its been put through.......lets wait and see!

tom101 08-03-2005 13:09
Re: New Speed Upgrades 8th March. (Part 3)
 
I'm in the Bromley area, according to the post code checker, and on the 750K service through my Pace STB. I just phoned and asked if I could have my STB swapped and the nice lady said not until after 5 April. So no 2MB for me until then unfortunately. Also I guess that we'll have to arrange for an engineer to come round to do the swap, which is always tricky because it means arranging someone to be in the house all day waiting for them. Ah well..... enjoy your upgrades you lucky people.....

kronas 08-03-2005 13:10
Re: New Speed Upgrades 8th March. (Part 3)
 
im still thinking of that aussie lasswho u'pgraded' me :D , she sounded so sweet. :D

the tier migration page seems to be a bit faulty though :erm:

g4merzo1d 08-03-2005 13:15
Re: New Speed Upgrades 8th March. (Part 3)
 
yay all sorted... i love defying ntl! :) some querky sounding welsh man (no disrespect to welsh) enjoyed getting cocky with me saying like "trust me you cannot get any speed upgrades over the phone or on our or 3rd party websites" and i was adamant that i could... i told him that it looked like it had worked but would reboot and tell him if it worked and he didnt want to hang around and told me that he couldnt just "sit" on the line...!!

haha!! thanks for the help all

rick47 08-03-2005 13:16
Re: New Speed Upgrades 8th March. (Part 3)
 
Cambridge enabled 1417 when i got home

nate 08-03-2005 13:18
Re: New Speed Upgrades 8th March. (Part 3)
 
the person I spoke to (Swansea Tech support) was also under the impression that speed upgrades were today for new customers, end of the month for existing.

I happily showed him the Tier upgrade page (where it asks if you want to upgrade to 2mb or 3mb) and also showed him this thread...he was satisfied and is apparently going to inform everyone by way of mass email to the callcentre.

rick47 08-03-2005 13:18
Re: New Speed Upgrades 8th March. (Part 3)
 
Sorry time was 14:17, Easy upgrade for once, reboot of modem and router and all well Dan Ellwells speed test confirms speed, so does a download......what went wrong :) Now 3mb

yer nice one 08-03-2005 13:18
Re: New Speed Upgrades 8th March. (Part 3)
 
The upgrades have been done in Bournemouth, flying @370kb :disturbd:

Albie 08-03-2005 13:19
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by mcfc2134
Well, apparantly its been put through.......lets wait and see!

I've been put through twice but still nothing. https://www.cableforum.co.uk/images/local/2005/10/6.gif

just21 08-03-2005 13:22
Re: New Speed Upgrades 8th March. (Part 3)
 
If you want to test your new speed upgrade, try downloading the new Doctor Who, this must be legal if you pay your tv license! see www.guardian.co.uk/online I was peaking at 208kbs on the 2mb service.

Ramrod 08-03-2005 13:23
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by kronas
wooooooooooootTue, 8 Mar 2005 12:00:18 UTC
1st 128K took 360 ms = 364089 Bytes/sec = approx 3029 kbits/sec
2nd 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec
3rd 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec
4th 128K took 375 ms = 349525 Bytes/sec = approx 2908 kbits/sec

:D :D :D
gitgitgitgitgitgitgitgitgitgit :p:

mcfc2134 08-03-2005 13:26
Re: New Speed Upgrades 8th March. (Part 3)
 
Still nothing for me yet.....that sweet bird must have been putting it on!!! Ah well, looks like it could be another call back later!!

Myron 08-03-2005 13:27
Re: New Speed Upgrades 8th March. (Part 3)
 
http://www.home.ntl.com/page/usagefaq

Guidance on the 1Mb Broadband service usage allowance.

What happens if I reach my usage allowance?

Over the next 12 months, ntl will provide tools to allow customers to measure their data usage. When these tools are available, customers who approach their data allowance will be able to choose to:
  • reduce their data usage for the remainder of the month
  • upgrade to a tier of service with a higher usage allowance
  • pay for usage above their allowance.
Until these tools are available, ntl will monitor usage but not apply the 3GB allowance, except in cases where heavy use is affecting network performance.

Electrolyte01 08-03-2005 13:27
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Ramrod
gitgitgitgitgitgitgitgitgitgit :p:
LOL, you almost made me burst into tears laughing in class you...!!! :D

HeavyDude 08-03-2005 13:27
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by tom101
I'm in the Bromley area, according to the post code checker, and on the 750K service through my Pace STB. I just phoned and asked if I could have my STB swapped and the nice lady said not until after 5 April. So no 2MB for me until then unfortunately. Also I guess that we'll have to arrange for an engineer to come round to do the swap, which is always tricky because it means arranging someone to be in the house all day waiting for them. Ah well..... enjoy your upgrades you lucky people.....
5th April??? Screw that!!, I'll be on the phone to NTL tomorrow morning and see how fast we can get this sorted.;)

How many new customers a day are NTL getting? :D

Still no letter announcing the upgrade, is it standard practice to introduce an upgrade and then notify people afterwards?:confused:

punky 08-03-2005 13:28
Re: New Speed Upgrades 8th March. (Part 3)
 
I don't know about anyone else, but next time I am lonely I am going to call NTL, judging by the amount of sweet sounding/talking girls guys are getting through to :naughty: :)

spr33 08-03-2005 13:28
Re: New Speed Upgrades 8th March. (Part 3)
 
Did I read correctly that the current 750k customers with a Pace STB were going to get upgraded to 1mbit until the rollout of the Samsungs? If so, has anyone been upgraded to 1mbit? (I was told by a CS rep that the new STB's were not being done until 4th April).

XEviLX 08-03-2005 13:29
Re: New Speed Upgrades 8th March. (Part 3)
 
has anyone from belfast got the auto upgrade

andyl 08-03-2005 13:29
Re: New Speed Upgrades 8th March. (Part 3)
 
Any chance of stickying (or reposting) the upgrade and speed tests links? Sorry to be a pest but nearly 600 posts to wade through for latecomers!

Cheers,

Andy

mcfc2134 08-03-2005 13:29
Re: New Speed Upgrades 8th March. (Part 3)
 
Punky, I tempted to ring back just to see if I get her again!! She sounded pretty bored and didnt seem to have a clue what was going off!! Feel quite sorry for her!!!!

TigaSefi 08-03-2005 13:29
Re: New Speed Upgrades 8th March. (Part 3)
 
Still nothing in Bromley on SACM.

buba3d 08-03-2005 13:30
Re: New Speed Upgrades 8th March. (Part 3)
 
So what do we do ?

Do we wait untill the modem reboots its self or do we go through the website instructions and pick the package to upgrade to ?

Paul K 08-03-2005 13:30
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Myron
http://www.home.ntl.com/page/usagefaq

Guidance on the 1Mb Broadband service usage allowance.

What happens if I reach my usage allowance?

Over the next 12 months, ntl will provide tools to allow customers to measure their data usage. When these tools are available, customers who approach their data allowance will be able to choose to:
  • reduce their data usage for the remainder of the month
  • upgrade to a tier of service with a higher usage allowance
  • pay for usage above their allowance.
Until these tools are available, ntl will monitor usage but not apply the 3GB allowance, except in cases where heavy use is affecting network performance.
That would be like this then ;)
http://www.cableforum.co.uk/board/sh...&postcount=282

as for the upgrade link
http://www.ntlworld.com/data-feeds/e...tierMigration/
and speed test
http://homepage.ntlworld.com/robin.d...speedtest.html

pdjkeelan 08-03-2005 13:31
Re: New Speed Upgrades 8th March. (Part 3)
 
Has anyone found a way to upgrade their connection via a Samsung STB other than phoning NTL or waiting for NTL to upgrade it?

Myron 08-03-2005 13:31
Re: New Speed Upgrades 8th March. (Part 3)
 
I'm now happier!

Maximum Downstream Data Rate : 2048000 bpsMaximum Upstream Data Rate : 200000 bps
Happier bacause I'm still paying the same per-month!

punky 08-03-2005 13:31
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by andyl
Any chance of stickying (or reposting) the upgrade and speed tests links? Sorry to be a pest but nearly 600 posts to wade through for latecomers!

Cheers,

Andy
http://www.adslguide.org.uk/tools/speedtest.asp
http://homepage.ntlworld.com/robin.d...speedtest.html

spectra 08-03-2005 13:32
Re: New Speed Upgrades 8th March. (Part 3)
 
lol my results

Tue, 8 Mar 2005 14:30:13 UTC
1st 128K took 0 ms = Infinity Bytes/sec = approx Infinity kbits/sec
2nd 128K took 16 ms = 8192000 Bytes/sec = approx 68157 kbits/sec
3rd 128K took 0 ms = Infinity Bytes/sec = approx Infinity kbits/sec
4th 128K took 15 ms = 8738133 Bytes/sec = approx 72701 kbits/sec

andyl 08-03-2005 13:32
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Paul

CHEERS! Much appreciated Paul.

HeavyDude 08-03-2005 13:33
Re: New Speed Upgrades 8th March. (Part 3)
 
One more daft question, has all this maintainance and upgrading over the last couple of days been affecting the service as I am having real trouble accessing websites and newsgroups though my p2p and email is completely unaffected.

:confused: :confused: :confused:


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