| RichardCoulter |
11-08-2018 22:05 |
Re: Virgin Media & UKTV+ITV Channels
Quote:
Originally Posted by 007stuart
(Post 35958982)
I find that the staff at Virgin are always courteous when I have cause to contact them. Remember that those on 1st line support will only have briefing notes to rely upon and will not know the whole picture, I do hope that when you refer to "staff" you don't mean these people. In a perfect world the negotiations would have been concluded prior to the expiry of the contract and life would have gone on as normal. Regretfully we live in an imperfect world with UKTV and Virgin going eyeball to eyeball for 3 weeks has resulted in some channels not being available however all my recordings were still available to me to watch so as far I am concerned I have not been inconvenienced and it would have been churlish to demand a reduction in my monthly payment.
Getting £3 a month off seems hardly worth the effort.
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I had hoped for rather more tbh, but they were playing hardball, and seemed reluctant to even give me that! I did actually ask for £7.99 a month off to pay for the extra subscription to TV Player to get the channels back. I don't regard it as "churlish" for those who asked for a discount, why should they pay the same price for a lesser product?
I posted in this thread about how I was all but called a liar when I said that I would be losing programmes that I was in the middle of recording and how I was falsely told that all UKTV programming from the missing channels were available for free via the UKTV VOD app. It took me four times to get it to sink in that the programming from the pay channels was not available on this app.
---------- Post added at 21:59 ---------- Previous post was at 21:55 ----------
Quote:
Originally Posted by Pierre
(Post 35958995)
I still want to know more about your disability that prevents you from watching "live" TV.
Please indulge me.
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The effects of my brain injury (cognitive brain function) means that I often have to 'skip back' to replay parts that I didn't understand or where I drifted off.
---------- Post added at 22:00 ---------- Previous post was at 21:59 ----------
Quote:
Originally Posted by pip08456
(Post 35959012)
Perhaps Richard is flagged on the system?
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I doubt it very much. My multiple business and personal accounts aren't even linked or cross referenced.
---------- Post added at 22:05 ---------- Previous post was at 22:00 ----------
Quote:
Originally Posted by Gavin-D
(Post 35959001)
Gold and Dave will be the 1st channels on VM that are only available in HD, won't they?
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As Ben says, there were channels before these that went HD only. I think in time all SD channels with an HD variant will be switched off. It makes sense to make better use of the bandwidth available as I imagine most customers now have an HD capable box.
Even those that haven't can still view the +1 SD channels where they exist, albeit an hour later!
The offer of a free V6 was the carrot and the gradual loss of channels will be the stick to get people to upgrade. |
