Re: Upgrade from 2 - 10 meg
 

Spybot found a couple of things, have removed them but my speed still only peaks at 0.96

Re: Upgrade from 2 - 10 meg
 

how long has it been like that and when you log in does it say your on 10m how are you connecting it to your PC USB or Ethernet

https://mysso.virginmedia.com/vm_sso...ashboard/start

Re: Upgrade from 2 - 10 meg
 

Yes it does say that I'm on 10Mb. Since I registered for the upgrade I'd been checking the speed intermittently and I was averaging around 1.9. I received the email today and checked the speed and I'm now down to 0.9.

Will check again tomorrow

Re: Upgrade from 2 - 10 meg
 

also you could try malware bytes or lavasoft Ad-Aware

Re: Upgrade from 2 - 10 meg
 

One of the best places for software is MajorGeeks you can get virtually anything you need software wise.

http://www.majorgeeks.com/

Re: Upgrade from 2 - 10 meg
 

Have just tried customer services again. This time the helpful chap reset the modem from his end, now everything seems to be ok. Thanks to everyone who responded to my initial query. Happy Days! :)

https://www.cableforum.co.uk/images/...2009/07/67.png

Re: Upgrade from 2 - 10 meg
 

That's a pointless email. Thanks for upgrading but we haven't done it yet. Maybe they should just say when they have?

Re: Upgrade from 2 - 10 meg
 

If you only get 1Mbit, make sure you do not have anything caching DNS - reset a router if you use it.

If it needs to put you to the registration screen, (by using "padded cell" DNS) and that is not happening, then you get a 1Mbit pre-registration mode, so it seems.

All our up to 2Mb customers are being upgraded to up to 10Mb broadband!
 

I got a letter from Virgin

"Hello there MICHAL,

Thanks for registering for our up to 10Mb broadband upgrade!

Our teams are working flat out to get our customers upgraded from up to 2Mb to up to 10Mb and they’re working from region to region. They haven’t reached your area yet, but they’re on their way!

Have a look at our schedule (http://www.virginmedia.com/myvirginm.../timetable.php) and find out when we’ll be coming to your region."

1. I live in Livingston
2. Unfortunately, I do not have faster internet.
3.
"... Our ref: KANA 1553811
Hi Michal,
It looks like the password you gave us doesn't match the details on your
account. Due to security reasons, we can make the changes to your
account or provide account related information only when we receive the
correct customer verification password (CVP)..."

4. I have a monthly account information on a mailbox virgin, to which I log on.
5. I know that I have the correct password to my account with Virgin. I am logged on to it every day.
5. and what do I do now

Re: All our up to 2Mb customers are being upgraded to up to 10Mb broadband!
 

:welcome:, you'll have to ring customer services on 150 from a Virgin landline or 08454541111 from any other phone to sort out your account problem :)

Re: Upgrade from 2 - 10 meg
 

Re: Upgrade from 2 - 10 meg
 

Hi

I have recently been upgraded to 10gb and and now contemplating being brave and going 'wifi'.
I know I have to get a 'cable' router, but can I get a combined modem/ router instead of just getting a router, as I think my Virgin modem is on it's last knockings and getting very hot?

Re: Upgrade from 2 - 10 meg
 

No you can only get a separate router which connects to your modem. If your modem is faulty, Virgin will replace it for you for free.

Re: Upgrade from 2 - 10 meg
 

Many thanks Ben.

Re: Upgrade from 2 - 10 meg
 

this is speed i am getting crap

https://www.cableforum.co.uk/images/...2009/07/63.png