Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Derek's Diets...

Today I have been mostly surfing with 2mb through a modem rather than at 750 through a set top box, which is nice.... :p:

Thanks NTL - once again you have come up trumps.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Actually re-read the above, what a load of twaddle, there's no reason why a cable modem would be needed rather than a Samsung.

No capacity issues in your bit of the world either, phone em back!

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

No upgrade, what the quickiest way of getting 2MB upgrade? Other than the upgrade link....

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Phone NTL CS (0800 052 2000) option 5 and request to be upgraded, worked for me :)

Mind you I had to do it twice.

Re: Can I keep my 1.5
 

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Just noticed that since the upgrade to 3mb I am surfing without a poxy (sorry, proxy) :D

I wonder how long it will take before they put it back on :td:

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

"My Upgrade Experience", hope it's of some use as although it's quite easy for some it may prove daunting for others :) :)

Was on 750kb, wanted to upgrade to 2mb obviously as it's costing me the same price :dozey: no brainer.

Needed a new STB as mine was the old Pace box which could only deliver 1mb MAX :(
Called customer services last week Thurs 10.03.05 & requested an upgrade & a replacement STB. Was told it would be Fri 18.03.05 am (that's brilliant i said).

Was called by NTL the day before to confirm the install (very nice touch) & they (two lads) arrived at 08.30 the following day with my new STB
Installed & set up for TV in minutes & went through the controls etc with me.
I asked what about my computer connection & they said yeah it'll be on, nothings different, or words to that effect (very early in the morning to remember exactly) no problem.

Was it on, well No :shocked:
Powered down, shut computer down. Powered up started computer up.... no luck, tried again no luck.

I was left an info sheet & after reading it called the Team Leader (answer phone message) & then called the Team Manager, yes your ahead of me (answer phone message).
So i called the Tech Support line (0845 £ÃÆ ’‚£Ãà¢Ã¢â€šÂ¬Ã…¡Ãƒâ€šÃ‚£Ãƒââ‚ ¬Å¡Ãƒâ€šÃ‚£Ãƒâ€š £). Very nice guy talked me through a few things a got me to the Provisioning Page (would have been nice to know that i would have to re-provision my computer).
Anyway re-provisioned & now back online, was it at 2mb? ran a speed check & well no it wasn't.

I'd read here on the forum recently (did my homework before i upgraded) that you may have to wait a while for the speed increase & if nothing happens then give them a call (call who ?).

Well nothing happened so i called Tech support (0845 £ÃÆ ’‚£Ãà¢Ã¢â€šÂ¬Ã…¡Ãƒâ€šÃ‚£Ãƒââ‚ ¬Å¡Ãƒâ€šÃ‚£Ãƒâ€š £) who said i had not been turned on for 2mb & was still on the 750kb service & needed to contact Customer Service (ah that's who i need & it's free).

Again contacted someone who was extremely helpful & sent a "HIT" to my box & told me to Power down the STB, shut computer down & Power up & re-start computer up. I then had to re-provision my computer again. Then finally i was surfing at 2mb phew :dozey: :dozey:

I've been using computers for quite a while now & what was a little bit exasperating for me, would i feel, have been avery BIG ORDEAL to a novice.

Questions i feel i must ask of NTL, although everyone i spoke to was really helpful would be:

1. Why can't we have more information of what is required before or during the upgrade, what was the upgrade procedure in step by step detail the provisioning, the hit for the speed etc

2. Or better still why don't the guys who install the new STB not sort the Broadband internet connection before they leave i.e. the "HIT" the provisioning etc then they could deal with any issues that arrive (stress free for the customer). I wrongly presumed/thought they would just turn up and sort it all out???????????

I really hope this is of some benefit to others who will go throught the upgrade experience & also prompt NTL to think about ways to improve their customer service.
Don't get me wrong i'm a loyal NTL customer & overall the service etc is pretty dam good, but like everything in life it can be improved to the benefit of all.

Thanks for listening - Stan :) ;)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

poxy still on here

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Still on a proxy here as well

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I don't think I've got the stomach for it!

As I see it there are two cables coming into my property, 1 for TV / Broadband, 1 for Telephone. Is this correct?

If it is then presumably they don't run in an extra cable if I have a Cable Modem so the 'cabling can't handle it' argument sort of falls over at that point.

Could someone confirm whether I'm correct?

Anyway, I've decided to drop down to 1Mb until all the fuss dies down but after another call to CS I've been told I can't even do that until 4th April! Are they picking on me?

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Chill folks....It is coming soon.....

this is Not Too Long after all... ;)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

OK,

Just called CS to move from 750k via STB to 2mb. My STB replacement is scheduled for 4th April.

In the mean time she has put me on the 1mb service at 17.99. She told me a I may have to enter my PID and account password which I presume means re-registering my computer. She also told me I would get one month free on the 2mb service.

When the STB install takes place, I should call up CS and have the 1mb service taken off. I think this means I have both 1mb and 2mb on my account so I will get a month at 1mb @£17.99 + 2mb @£0. So effectively I don't get anything free.

So anyway, we shall see.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Just called CS and they have scheduled the 26 April for my Samsung STB. I didn't want to risk downgrading to the 1Mbit on my STB in the meantime. I don't fancy any potential cock ups just for the sake of saving £7.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

:confused: What aren't you getting free?

You're getting a discount from the normal £24.99p m and your speed has increased, all for no extra charge. (That is if you were on the 750k tier)

:)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

One month 2mb service free, like she said.

She seemed to suggest I'd have one month at 17.99 on 1mb then one month on 2mb free. But I think she meant I'd have both services this month, one at 17.99 and the other free. effectively I save 7 quid.

Whatever... so long as the upgrade goes smoothly... :lol: what are the chances...:rolleyes: