Re: TiVo Update/Netflix
 

Agreed, but they could have added that alongside the discount for re-contracting, they did it with Spotify when that launched.

Re: TiVo Update/Netflix
 

I think they do loyalty discounts purely to keep customers who have stayed with them for several years now. It's becoming the norm now for customers to be jumping ship from sky to virgin to get 12 month cheap deals. If virgin offer a loyalty discount in the longer run for them its better for business.

I could say to virgin "well sky are offering me free broadband for a year but its hassle to leave what can you do" "well how about a tenner off your bill?" it just makes sense to keep long term customers from becoming "bed hoppers"

Another question: what have VM got from the netflix deal other than being able to say they offer it?? This just seems to be a great deal for netflix being able to offer their services to more customers??

Re: TiVo Update/Netflix
 

I agree with you over the current situation. The so-called 'loyalty' discounts are, in my opinion, the exact opposite.

I have advocated for some time proper loyalty discounts, applied to all who fit the criteria. Say £5 discount for 5 years continued business, £10 for 10 years, etc.

No discounts for threatening to leave or saying I'm hard up or .......

Interesting that Nationwide have just such an account for their loyal savers with a higher rate for those with 5, 10 or 15 years continuous custom.

I guess not the kind of comment you were expecting but I, too, will sit back and wait for the flaming.

Re: TiVo Update/Netflix
 

Actually, this is the exact reason I meant ... I'm all for long standing loyalty discounts, but IMO, these should be automatically applied along the lines of what you stated.

To call and say I am leaving or give me a cheaper deal, well, Virgin should call their bluff.

Anyway, how often is Netflix updated with new content ? - We have taken out the 6 month Free offer. I have no plans to leave Virgin, so recontracting for a year is not a problem.

Re: TiVo Update/Netflix
 

I'd like that, £25 discount coming my way then :)

Re: TiVo Update/Netflix
 

I agree with you both.

I wish VM would name a price for a service and you either take that service at that price or you don't. If all discounts were discontinued, then the overall price of those services could come down. A loyalty discount related to the number years of being of a customer does make sense though.


But sadly, the days of non bartering over price, have long gone and you either take part in the game or loose out by paying full price.

---------- Post added at 11:50 ---------- Previous post was at 11:49 ----------

http://uk.istreamguide.com/

Re: TiVo Update/Netflix
 

I'd agree with that to be honest. I don't know whether virgin don't follow that at the moment tho??? i've been with virgin/telewest since 2000. I was given £10.00 p/m off about a year ago after hearing people mention it on here.

i dont think they'd give loyalty bonuses to people who have been with VM for less than 3 years???

Re: TiVo Update/Netflix
 

....but only if you tell me truthfully that you've always paid full list price and never 'negotiated' a discount for any reason.;)

---------- Post added at 12:16 ---------- Previous post was at 12:14 ----------

You imply that you had to ask. In my system, everyone entitled would get it, not only those that ask.

Currently, there is no entitled reward for loyalty at all.

---------- Post added at 12:25 ---------- Previous post was at 12:16 ----------

My pricing system would have fixed prices for each of the three services (maybe even 4, including mobile) with loyalty discounts as previously described and bundle discounts, dependent on the number of services taken, say £5 discount for two services, £10 for three services.

So.....

TV XL £40
BB XL £20
Phone M £15

A ten year loyal customer with those services would pay monthly:

£75 less £10 for loyalty less £10 for three services = £55 per month.

The numbers are examples, not what I would expect them to be.

Re: TiVo Update/Netflix
 

I don't agree with loyality discounts at all, you get what you pay for. Don't like the price don't pay the price.

Re: TiVo Update/Netflix
 

l have been a Virgin customer for many a year and l have no loyalty discount at all but our savings come from us having the VIP pack because as the old saying goes the more services you have the more you save.

Re: TiVo Update/Netflix
 

...and I absolutely agree with that too but there are so many people today who think that, if their cost/benefit analysis says the product or service is too expensive for their perceived benefit, they have a right to a reduced price.

Re: TiVo Update/Netflix
 

Back on topic, the good news is that Netflix is back running in HD for me today. Looks like the network issues have gone, for now at least.

Re: TiVo Update/Netflix
 

Anyone got their code yet?

Re: TiVo Update/Netflix
 

No.

Re: TiVo Update/Netflix
 

I never ring demanding reductions , I do however ring to cancel once a year if I've seen a cheaper deal elsewhere its usually at this point I have something offered to me which I usually accept , I've never paid full price in years. :D