Cable Forum - TiVo General TiVo Discussion Part 2

Hi, Hope someone understands my questions as it's sounds a bit confusing when I read it back, so hope someone can help! I'm currently on VIP20 with an extra V Box in another room (so I have a V+ box downstairs, and 2 V Boxes in other rooms if that makes sense?!) and am currently paying Â£105.04pm (and I can't work out how it's that much per month as when looking on the website, I make it to be Â£102.05pm with an extra box?). I received my TIVO email offer today and rang up and am having it installed this Friday, and I have upgraded to VIP50 and asked for my V+ box to replace one of the existing V boxes and asked for the additional V box to be removed so I will just have the TIVO and the V+ box, but my question is I was told that would be Â£100.55pm. Is that correct or will I have to pay extra per month for the V+ box being my additional box? Also, will I just pay the Â£149.95 installation fee or will there be extra charges for increasing to 50mb broadband etc. I should have asked when I called, but I was too excited about getting the TIVO to ask at the time! Thanks.

I'm currently on VIP20 and upgrading to VIP50 with TiVo. I was originally quoted Â£100.55 a month, then after being on hold was told it would be Â£105.60 with the Caller ID I currently have. I am also keeping my V+, with it going to another room to replace the V HD in there.

I was also quoted the Â£149 activation for TiVo and Â£30 activation for going to 50 meg BB.

warrenb

11-04-2011 18:15

Re: General TiVo Discussion Part 2

I find it difficult to see how Caller display is Â£5.

Gill72

11-04-2011 18:16

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by Andori (Post 35210451)

Thanks for the reply. How much is Caller ID as I dont have it (Can't get it in my area!) I wondered if I would have to pay extra for installment of the larger Broadband Speed, but its naughty they didnt tell me that! Thanks.

Gavin-D

11-04-2011 18:17

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by warrenb (Post 35210453)

I find it difficult to see how Caller display is Â£5.

It's Â£2.05 ain't it?

Gill72

11-04-2011 18:22

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by warrenb (Post 35210453)

I find it difficult to see how Caller display is Â£5.

Just looked it up and it's Â£2.05 so they are charging an extra Â£3.00pm for the V+ box? Does that sound right or maybe the person at Virgin didnt take off the Â£3 monthly charge for the TIVO as VIP50 customers are getting it refunded, I belief?

warrenb

11-04-2011 18:23

Re: General TiVo Discussion Part 2

Sounds like they forgot to take off the Â£3 Tivo charge for VIP50

allron

11-04-2011 18:25

Re: General TiVo Discussion Part 2

I have been with Virgin Midea and its previous incarnations ( Bell Cable , Cabke and Wireless , Ntl ) etc for over 20 years , i have found that if you don;t ask or question why they are charging something they just charge you ...The Customer services people have some discretion , so if you ask or question an instalation charge or the cost of something they can wave it .

The motto is if your don't ask you don't get.. So haggle and get the best deal for yourself , it has saved me money many times .

Gill72

11-04-2011 18:32

Re: General TiVo Discussion Part 2

Just looked at the small print on the email I received and it says on the bottom that there will be a Â£30 one off activation charge for upgrading from 20mb to 50mb.

Quote:

Originally Posted by Digital Fanatic (Post 35210396)

No, charge should be the same as your standard box.

Sorry, just seen the above reply to someone elses question that was similiar to mine so all my questions have been answered.

mattboothers

11-04-2011 18:38

Re: General TiVo Discussion Part 2

Is it true that when you have a Tivo at Â£3 per month. You dont have to pay multiroom of what you did when you had 2 v+ boxes. So I would save Â£2 as I payed Â£5 for multiroom.

Blizzard

11-04-2011 18:40

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by mattboothers (Post 35210470)

Is it true that when you have a Tivo at Â£3 per month. You dont have to pay multiroom of what you did when you had 2 v+ boxes. So I would save Â£2 as I payed Â£5 for multiroom.

Multiroom is still Â£6.50, so it would be Â£6.50 + Â£3 for TiVo surely (unless you're on VIP).

Br41ns

11-04-2011 18:40

Re: General TiVo Discussion Part 2

Finally after 5 phone calls lasting a total of an hour and a half Ive finally got an install date for Saturday.
The person I spoke to seemed to think that as Ive ordered Tivo I now wont get my Sky Premium HD till my Tivo installed, surely this is wrong :shocked:

mattboothers

11-04-2011 18:41

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by Blizzard (Post 35210472)

Multiroom is still Â£6.50, so it would be Â£6.50 + Â£3 for TiVo surely (unless you're on VIP).

I think I will leave it then. thought I heard of multiroom being scrapped if you have Tivo.

Wont be able to afford Virgin Media soon unless I find a way of getting more money.

allron

11-04-2011 18:42

Re: General TiVo Discussion Part 2

The way i read the Â£30 activation fee to 50mb says "up to 20MB " i asked when i was upgrading today from 20 to 50 and was told that the only additional charge for moving to the Tivo 1tb on VIP50 was Â£149.99 which would be charged to my next bill , i confirmed all the charges at the end of the call and was assured that all i would pay for upgrading to VIP50 with HD movies and instalation and keeping my HDD Box as my second box was Â£149.99 .

So i presume the wording can be read as " upto but not including 20MB " from what i was told by the person who handled my upgrade as she did ask me to hold while she checked it all and my question about the contract not being renewed and remaining on a 30day rolling contract and not a new 12 month one .

jpa	11-04-2011 18:42

Re: General TiVo Discussion Part 2

Phoned up and sounded like it was a Indian lady but spoke perfect english so ordered the Tivo for installlation 18th april, they never asked for the code at all just made sure i was eligible.
Very happy bunny now.
:):):):)

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