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-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   [Update] ALL 20>30Mb upgrade discussion (https://www.cableforum.uk/board/showthread.php?t=33673990)

Dan_Man 01-02-2011 14:25
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Dan_Man (Post 35163525)
Seen on the existing customer offer page that they are now waiving activation and installation payments on the 50Mb package.......If I'm going to pay £30 activation anyway for the 30Mb package why not save on this payment and it will pay for 6 months of the price increase for the 50Mb package......

Question is now do I really want 50Mb?????
OK....Now realized the XL package is now £1.50 cheaper. So the £30 activation charge saved would pay for nearly 5 months of the 50Mb upgrade package.;)

mmmm

vanman 01-02-2011 14:36
Re: 20 Mb/s to 30Mb/s free upgrade
 
mmm:dozey:
Quote:
Originally Posted by pip08456 http://www.cableforum.co.uk/board/im...s/viewpost.gif
30Mb Offer: Upgrade from 20Mb to 30Mb broadband for no extra monthly fee. A one-off £30 fee applies. Manned installation may be required by a small number of customers however the £40 fee will be waived.

Seems to imply it is self install no?

(it helps to read the small print!)
Quote:
Originally Posted by Blackened (Post 35163569)
Just rang the 0800 number to see if I deffo needed a tech and the nice young lady said as the 30mb is a new rollout everyone upgrading will be needing a technician to come and make sure it's working OK. lol. I didn't bother arguing it, it'll still be here on Thurs - just brought by VM man instead of HDNL man. Was just trying to save someone the bother to be honest.

Diesel2011 01-02-2011 14:36
Re: 20 Mb/s to 30Mb/s free upgrade
 
Currently have XL 20mb and the Superhub. Cant wait to get home and see if it has changed to 30mb.

Damien 01-02-2011 14:39
Re: 20 Mb/s to 30Mb/s free upgrade
 
Has the price of 50mb gone down as well then?

Zee 01-02-2011 14:39
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Dan_Man (Post 35163605)
OK....Now realized the XL package is now £1.50 cheaper. So the £30 activation charge saved would pay for nearly 5 months of the 50Mb upgrade package.;)

mmmm
got a point. Might as well upgrade to 50Mb for 6 months which costs £30, then downgrade to 30Mb after the 6 months and pay no £30 fee.

Peter_ 01-02-2011 14:42
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Diesel2011 (Post 35163613)
Currently have XL 20mb and the Superhub. Cant wait to get home and see if it has changed to 30mb.
Not unless you pay £30.;)
Quote:
Existing customers already on 'XL' broadband at 20Mb are being invited to upgrade to the new 'XL' at 30Mb from 1st February, with only a one-off upgrade fee of £30 to cover activation and exchange of their old modem and router for Virgin Media's state-of-the-art 'SuperHub'3. The 'SuperHub' combined DOCSIS 3.0 modem and router is capable of Gigabit wired connectivity as well as dual-band 'N' WiFi for the ultimate in wireless connectivity to make the most of Virgin Broadband throughout the home.
http://pressoffice.virginmedia.com/p...140&highlight=

qasdfdsaq 01-02-2011 14:44
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Damien (Post 35163614)
Has the price of 50mb gone down as well then?
It went down at the beginning of November but not since then.

Diesel2011 01-02-2011 14:51
Re: 20 Mb/s to 30Mb/s free upgrade
 
But I dont need to exchange my modem for Superhub.

I am still in my 28 day period from upgrading from 10mb to 20mb, so I can jsut cancel that, then ring up again and upgrade for free. Which is pointless. So either way, I am not paying £30.

SnoopZ 01-02-2011 14:54
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35163616)
A few customers on here today have said they didn't need to pay the £30 activation fee because they already had the Superhub.

http://www.cableforum.co.uk/board/35163360-post757.html

Harlow CM20 01-02-2011 14:59
Re: 20 Mb/s to 30Mb/s free upgrade
 
[B] Customers on non-standard pricing will need to move to standard pricing to receive these offers. Downgrading services in your bundle during the minimum period will attract a charge. [/B]


Does this mean that because I'm on a retentions deal to keep me as a customer I'm unable to pay the £30 for this upgrade from XL20 to XL30 unless I'm willing to go on standard pricing and lose my discounts?

Chris 01-02-2011 14:59
Re: 20 Mb/s to 30Mb/s free upgrade
 
Yes.

Harlow CM20 01-02-2011 15:03
Re: 20 Mb/s to 30Mb/s free upgrade
 
Bah.

Chrysalis 01-02-2011 15:05
Re: 20 Mb/s to 30Mb/s free upgrade
 
I think there should be no such thing as retention deals, VM should market the price they feel is competitive, it should be the same for everyone except when service is faulty.

So it seems either VM are overcharging the average punter, and then give a proper price to those that threaten to leave, or they selling at a loss to keep customers.

BenRichards 01-02-2011 15:15
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Harlow CM20 (Post 35163632)
[B] Customers on non-standard pricing will need to move to standard pricing to receive these offers. Downgrading services in your bundle during the minimum period will attract a charge. [/B]


Does this mean that because I'm on a retentions deal to keep me as a customer I'm unable to pay the £30 for this upgrade from XL20 to XL30 unless I'm willing to go on standard pricing and lose my discounts?
Quote:
Originally Posted by Chris (Post 35163633)
Yes.
Really?
I have a loyalty discount (same as retentions deal??) and I was told that there would be no change to my prices or contract

Chris 01-02-2011 15:18
Re: 20 Mb/s to 30Mb/s free upgrade
 
I'm not sure the two are necessarily the same thing - someone on staff may be able to clarify. Nevertheless, more than one person on a retentions deal has phoned up this morning and been told they will have to pay the regular price in order to get the uplift to 30Mb, and has reported this in this thread.

If you have phoned up, been told otherwise and have now taken the 30Mb uplift, I'd be checking your next bill very closely if I were you, just to make sure you really do still have your retentions deal.


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