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Re: New Speed Upgrades 8th March. (Part 3)
web update , settop (samsung) option for me is not available :rolleyes:
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Re: New Speed Upgrades 8th March. (Part 3)
Apologies for reposting, but I just want a bit of conformation before ntl T/S closes tonight :), the Q below is Ref a T/S phone call to upgrade from 1.5 meg to 3Mb
First result : I got told that it wont go through until midnight tonight (the last time I upgraded, from 600k>1Mb, admittedly a while back, was instant), but he did say it would be upgraded, is this normal? :) (This was, of course on NTL tech support line). |
Re: New Speed Upgrades 8th March. (Part 3)
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Turn it off for at least 30secs, then turn it back on. Simple :) Also, don't forget monkeybreath's kind offer of help :) Quote:
Yep, as the news article says. No auto upgrade, as 300k users may want to stay on 300k & benefit from the old 1GB per day usage limit, rather than go up to 1meg, but have a 3GB per MONTH limit. EDIT: Oh, looks like you can upgrade online, according to ian@huth :tu: :) EDIT again: LOL, I'm a muppet. The news article does say 300k users can upgrade online anyway - only says they won't get done automatically. Quote:
Depends on how long the wait is ;) Just try the online thingy. Hopefully it will work for you :) |
Re: New Speed Upgrades 8th March. (Part 3)
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You are presented at first only with an option to upgrade to 2Mb or 3Mb, but if you continue (ie by clicking 2Mb) after checking your connection it gives the option to upgrade to only 1Mb at the same price with thhe cap. |
Re: New Speed Upgrades 8th March. (Part 3)
Does anyone know if the speeds will be upgraded anyway automatically to 3Mb or does the link have to be used?
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Re: New Speed Upgrades 8th March. (Part 3)
speed upgrade only applies to new customers as of today unfortunately,as i understand exisiting 750 and 1 meg will be automatically upgraded at a later to be announced date,300 will have to request the upgrade as they will be capped at 3gb d/l's per month,this is what i have been led to believe anyways!
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Re: New Speed Upgrades 8th March. (Part 3)
Upgraded to 3Mbit here. Wouldn't let me do it via the webpage (something about the username not being recognised as belonging to the modem), so I phoned up customer services. Waited for three minutes. Spoke to a lovely Scottish lady who took about a minute to upgrade there and then. Asked if I wanted anything else, and if I wanted anyone to ring back tomorrow to make sure everything was okay! Restarted the cable modem, and I just downloaded my first MP3 at 358k/sec :)
Excellent stuff NTL. I'm really really pleased. You've got my custom for as long as you want it :) |
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Re: New Speed Upgrades 8th March. (Part 3)
oooppps my mistake sorry guys just got a tad overexcited
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Re: New Speed Upgrades 8th March. (Part 3)
I think it's time to add a summary of today's advice on the news page, this thread is 10 pages long with posts made today :shocked:
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Re: New Speed Upgrades 8th March. (Part 3)
Do I get a free cigar :angel: At least the web page for upgrade as now changed:D or was I just up to early :confused:
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:rofl: |
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