Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I can but hope... it's been over 2 years now :(

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'm still wondering when they are going to drop the new firmware promised to fix the notorious Puma 5 issues.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

doubt it. I think everything is going to be about the 3.1 cpe and rollout going forward

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

There is no fix.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Why didn't VM pick this glaring fault in their trialling of the Hub3 hardware? Seems a basic check when latency & jitter are primary features of any modem.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Probably too far along the development route to jump horses. Not an uncommon problem when a chip set issue emerges.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Not sure what's going on here:

https://www.cableforum.co.uk/images/local/2017/10/9.png

Still able to pull full download speed but upload is half of what it should be
https://www.cableforum.co.uk/images/...2017/10/10.png

https://www.cableforum.co.uk/images/...2017/10/11.png

That and the bits of packet loss. Is it possible to have upstream congestion? Although would that not affect download speeds?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I thought Intel had released a fix and it was just down to the end manufacturers to incorporate it?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

To muddy the waters further:

http://www.badmodems.com/Fix.htm

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Managed to get the Hub to lock on to the other 2 upsteams available (39.4 and 46.2MHz), earlier on today. Peak time appears much better, so guessing the other 2 upstream channels are borked/congested.

https://www.cableforum.co.uk/images/...2017/10/12.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

They released something that mitigates some symptoms. To 'fix' it they would have to trash the modems' throughput by turning off some of the hardware acceleration.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Ha, such a shame really as other than this issue the SH3 is decent enough.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

You know you want an old Sky Sr101 really ;)

I <3 my poor featured, low spec router that otherwise just works faultlessly

https://www.cableforum.co.uk/images/...2017/10/16.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Trouble-free apart from characteristic SH3 noise. Reboot at 2 am.

https://www.cableforum.co.uk/images/...2017/10/19.png


https://www.cableforum.co.uk/images/...2017/10/20.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

New SH3 firmware

https://www.cableforum.co.uk/images/...2017/10/23.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

That looks far better is it just visual or does it make a difference?

Is it a trial firmware?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Not as far as i'm aware of

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

what a huge difference, I just hope it doesn't fix one thing and break something else.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

What's the version number Martin? They've snuck that out quietly.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Just rebooted the modem, don't think it changed the firmware, what is the version number?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Software version : 9.1.116BA3

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Just rebooted and got nothing new.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I thought rhe Puma 6 issue wasn't fixible in firmware from a post i saw here not long ago so hopefully it doesn't cause an issue.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The Puma 6 issues was the reason I considered switching to G.Fast when it goes live here in a month or 2 if this even slightly fixes the issues somewhat I'll stay.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

My Internet was down the other day for an hour or so and when it came back I'd been moved from a RiverDelta to a Cisco mac address. I'm now on 24 DS and 4 US channels, the US is still QAM16 however.

Speeds had been dire here since sometime in mid 2016 so it's nice to be getting full speed again.

The Hub 3, as we all know, loves to show it when it's on this many channels.

(red on ping graph was me swapping firmware on my router)
https://www.cableforum.co.uk/images/...2017/10/24.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

:p:Thanks, looks as though it’s a trial firmware going by the Virgin community forum.

http://community.virginmedia.com/t5/...71492/page/195

Have sent a PM to the Trials Team to see if I can get it. Doubt they’ll reply but no harm in asking I guess. Unless one of you trialists can help out? :p:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I doubt it as I believe it was only a small section of Trialists who received the update and have been asked not to discuss on the VM Public Forums.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It isn't and this doesn't, it just makes BQMs look pretty by having pings take a different path. It's covering up the problem, nothing more.

---------- Post added at 15:24 ---------- Previous post was at 15:20 ----------

Excellent. Hopefully this means they will be getting on with moving other areas from 2 to 4 upstream channels rather than this being the default configuration when they moved you over to the cBR-8.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

This isnt a VM Public Forum :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Let me know what happens please.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Which makes it even more amusing how there's a bunch of "gamers" on the VM forums going mental because their gaming is so much better after the update :rolleyes:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Can't say I've noticed any difference day to day or gaming. Nicer TBB pictures however ;)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I’m not holding my breath. Got a message from the Mod Team basically telling me not to send PM’s to staff (in a nice sort of manner). Yet it clearly says on the post by the Trials Team to send a PM if there’s any queries :rolleyes:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I messaged staff too, so will see what happens.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...2017/10/28.png

Congestion I guess.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

which is why I said they were talking bs to start off with

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

This happened on 1st November.

Anyone have an idea why?

***How do I attach a large graph image? I couldn't seem to sus it out!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

rather than uploading the file/image to the forum, you need to right click the tbb graph, copy the link, click on insert image at the top of your message box in the forum and paste the link to the graph in that. The link will look something like this:

]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/de8f16ed4fc6134570a307a896fde62d55573c6b-10-11-2017.png

and when you click on insert image and put the link in the only thing you will see in the message box is the complete code (i.e. link with tags) but with a bracket at the end:

[IMG]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/de8f16ed4fc6134570a307a896fde62d55573c6b-10-11-2017.png[/IMG

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Could be any number of things. Is it still ongoing? Does it stop at night? Have you reported it to Virgin?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It is still ongoing. Spoke to VM earlier but they couldn’t see anything.

This is the current monitor. Seems to be a lot worse in the evenings.

https://www.thinkbroadband.com/broad...10-11-2017.png

****Thanks General Maximus for the help.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

This is the past 24 hours:

https://www.thinkbroadband.com/broad...13-11-2017.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I think you are trying to share the wrong graph. The graph you see then you log into your account under "your monitors" has permissions on it which means only you can see it. When I try to go to the link you have provided it wants me to log in as you on the TBB website. What you need to do is click on share snapshot under the graph, click on generate and the do the same thing with the link for the graph it gives you at the bottom of the page. That graph has public permissions and will be visible anywhere you post it. If you look at the example link I gave you in my post above you'll see it is slightly different from what you posted and mine has got "share" in the middle.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thanks GM. Can you see this one?

https://www.cableforum.co.uk/images/...2017/11/14.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

yup. Have you had a look at your power levels? It looks like your latency issue has been resolved but you are still getting packet loss which was pretty much at 9 and 10 on the dot.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

This is starting to get tiresome. It’s so intermittent that I don’t know if it’s congestion or not.

https://www.cableforum.co.uk/images/...2017/11/19.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

On a 200mb connection regularly dipping to sub 30Mb. Not good in household of six with four teenagers !

https://www.cableforum.co.uk/images/...2017/11/20.png

HAd a post up on the VM support site for a week with no response, any ideas here.

Midweek, when everyone is at work its fine...Any thoughts from those in the know on congestion in this area ?

WA5 postcode Warrington.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Ya, over subscription/congestion. If there was something wrong with your power levels/connection it wouldnt magically resolve in non-peak time hours.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

What if it was the household hammering the connection? You didn't say.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The point at which I swapped out my old RT-N66U for a new RT-AC88U.

Why would swapping routers make such a difference to the graph? There has been no drop in connection performance.

https://www.cableforum.co.uk/images/local/2017/12/2.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I can only think it is a qos type thing and how the router is prioritising how it handles and responds to traffic/requests

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I dont see how that would make a difference.
The pings are presumably to the hub, not beyond that to the router ?

Did you pick up a different IP address maybe ?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

No, if the shub is in modem mode then the attached router responds to the ping requests. That is why when you get a new router these days (especially Asus) your graph is solid red because "respond to icmp echo requests" is disabled by default. And yes he will have a new ip address because the mac address has changed.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

As yes, come to think of it, my external IP address is sitting on my router.

A new router however does not necessarily mean a new IP.
Any new router I have had has always allowed me to set the MAC address, so I always get the same IP back again.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thanks for your suggestions.

No, I have the the same IP as before.

I have QoS disabled, because I have enough bandwidth not to have to concern myself with that.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

A step change yesterday morning and continuing until now, north Bristol area..

https://www.cableforum.co.uk/images/local/2017/12/3.png

Nothing on the status page, speed tests a little down on usual and web browsing a tad slow but nothing silly.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

You have big issues, have you rebooted the modem, looking at that i would say you have no internet, or very little.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I rebooted the modem shortly after posting that, and with a change of DS channels, all returned to normal - but that's the daft thing, my connection was perhaps a tad slow around 60Mb rather than the usual 100Mb, but otherwise no problems!

https://www.cableforum.co.uk/images/local/2017/12/4.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Is it just me or are the humps coming back?

https://www.cableforum.co.uk/images/local/2017/12/9.png

I had no internet for almost four hours today, also.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Hey you got the spikes too how weird mine happened after my 3 upstreams went Q64.


https://www.cableforum.co.uk/images/...2017/12/10.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I spotted the odd spikes yesterday..
https://www.cableforum.co.uk/images/...2017/12/11.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

All quiet here on the South Coast.

https://www.cableforum.co.uk/images/...2017/12/12.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Something strange is going on ever since I went 24/3 my connection has been all over the place and then this.

https://www.cableforum.co.uk/images/...2017/12/14.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

That's quiet? :D

https://www.cableforum.co.uk/images/...2017/12/17.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

For a VM connection it's sepulchral. :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...2017/12/26.png

Well well well.

After being on 12/2 for a long while and having pretty regular dips from 200mb over the last year, suddenly a big upgrade occurred.

I saw the magenta light on my hub 3 disappear this past Friday and checked the VM service status to see an intermittent service fault.

Came home after work to check if everything was ok and saw 24 channels on the downstream and 4 channels on the upstream.

Hopefully that will mean a bit more stable service here from now on.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

My 2018 Network set up

Asus: RT-AC86
- Asuswrt-Merlin
- AB-Solution
- Skynet
- DNScrypt-proxy V2 - (DNS over HTTPS Cloudflare)

Media server
- Plex
- AMD build

VoIP (Testing)
- Cisco SPA112
- Sipgate

SamKnows
- The Whitebox 8.0

Hub 3.0
- version 9.1.116.608
- 24 Downstream / 2 Upstream

https://www.cableforum.uk/images/local/2018/06/5.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Two weeks after moving to 4 bonded channels I get this. Much improved!


https://www.cableforum.uk/images/local/2018/06/6.png

This is what it looked like two days ago.

https://www.cableforum.uk/images/local/2018/06/7.png


The moment of change.

https://www.cableforum.uk/images/local/2018/06/8.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

You probably had the latest firmware drop after the forced restart, hence the improved TBB graph.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Software version : 9.1.116.608

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

AFAIK, that’s the latest firmware :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Pretty sure .608 is I'm on .603 and get the same nice looking graph.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Nice low ping.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

My parents have been having speed problems with their SH1 since a little while, I've also posted on the official VM forum (from their connection) but I can't work theirs out. The TBB graphs have good days - when everything is perfectly normal - and bad days, when it's not. An example of days when both happens..

https://www.cableforum.uk/images/local/2018/06/9.png

https://www.cableforum.uk/images/local/2018/06/10.png

The stupidity is, when TBB is reporting massive issues they can have decent speeds - maybe not the full 100Mb/s but pretty close. Then when TBB is perfect, they only get 5Mb/s or so. Wired vs wireless makes no difference save for topping out at 70Mb/s, put the wireless next to the hub, no change. All very odd, and it doesn't fit the usual pattern of congestion either.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I think the SH1 had an issue with the latency “ramping” up when in router mode over a period of days. A reboot used to sort it, until it happened again. Wouldn’t surprise me if a Hub 3 was offered to replace it.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Looks as though the latest firmware for the Hub 3 is being applied to those on lower tier packages now. This is my dad's, who is on 100Mb.

https://www.cableforum.uk/images/local/2018/07/25.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Still on the old firmware here.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Just got Virgin Media fitted. I'm in a "Project Lightning" area in Bath so fibre to the premises with a Vector Boostral 611 RFoG converter fitted at the house.

I'm the first in the road to have it go live, but no idea whether the old coax cabled areas in the city historically suffer from congestion or not.

This is my Virgin Media BQM:

https://www.cableforum.uk/images/local/2018/07/27.png

And this is BT Infinity VDSL:

https://www.cableforum.uk/images/local/2018/07/28.png


Currently the Virgin Media Super Hub 3 is just sat idle. All my connectivity is through the VDSL line. But when I start using it I'll put the TG2492 into modem mode and connect it to my router.

So my question is... For a connection that's just sat idle I'm seeing a lot of latency! Is that just what DOCSIS is like vs VDSL?

I did connect a phone to the WiFi and run a speedtest and the headline speeds seemed fine: 384Mbps / 21.7Mbps.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

That’s a standard BQM graph for a Hub 3 that hasn’t got the latest .608 firmware. Once the Hub has the latest firmware pushed to it, it’ll “fix” the graph and make it look more reasonable. But it’ll still have more “jitter” compared to your VDSL BQM.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Firmware came out of the box as 9.1.116V

Any ideas how long to get the update?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It’s up to VM to push the firmware to your Hub. I believe it’s done on an area by area basis. It may be that it’s not available yet but, it might be worth a restart or even a factory reset to see if it pulls the firmware down.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It reset itself at 00:01 on 25/07.

https://www.cableforum.uk/images/local/2018/07/33.png

https://www.cableforum.uk/images/local/2018/07/34.png


I understand that modems may have been sat in a warehouse for a while with faulty software, but IMHO it should have downloaded the latest software when the technician first activated it.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Indeed it should. That is the reason why they are put in the walled garden and go through the activation process.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Very nice for a VM graph. The leased lines at work set the bar for you 8-)

https://www.cableforum.uk/images/local/2018/08/2.png

https://www.cableforum.uk/images/local/2018/08/3.png

---------- Post added at 02:37 ---------- Previous post was at 02:36 ----------

as you can see the top graph is the higher utilised line.... lol

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

If only all connections were like that

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

They look dead :erm:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Is the new firmware still only available to certain areas? Staverton here (Gloucestershire) and it doesn't seem to have pulled it down since I got it installed 2 weeks ago.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Virgin Media technician unexpectedly visited this week. I was out at work, but he apparently mentioned something about "signal levels".

Looking closely this weekend I can see he has fitted another signal attenuator on the cable. It's now got 10dB + 3dB. Cable run from the external RFoG converter to the modem is about 2m.

Drop at around 2:00 pm was the surprise technician visit.
https://www.cableforum.uk/images/local/2018/08/6.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

You might care to post your Hub 3 modem stats to satisfy curiosity.

RFoG obviously comes with no more than light modulation as a decoding means. So no power level there. Then it goes into a transceiver which I would have expected to put out the "standard" 0dBmv. Now the technician has attenuated your signal by 13dB. So you can see why I'm curious.


Cheers

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

wow, whats a http://www.dslreports.com/speedtest result like on that?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.uk/images/local/2018/09/1.png

Literally uploading at 7Kbps...

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It's all that packet loss, what are your power levels like?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

A bit wobbly last evening and a dropout again this morning.

https://www.cableforum.uk/images/local/2018/09/3.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

This is what my brother's graph looks like on the 300mbps service.

He's hardly getting half that speed...

https://www.cableforum.uk/images/local/2018/10/5.png

VM have looked at it remotely and are asking for £25 if a tech visits and finds no fault.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The graph looks normal for a Hub3 that hasn't had the latest firmware to reduce all that yellow.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thanks for that. Is the firmware being rolled out bit by bit around the UK? :dunce:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I believe so, looking at your graph I can tell yours is probably newer than his, most people graphs looked like his before the update.

---------- Post added at 23:06 ---------- Previous post was at 22:36 ----------

Just to add, the firmware I mentioned fixes the graph but won't fix your brother's speed issues.

What speed is he getting on ethernet and what is he paying for 200 or 350 as 300 doesn't exist?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

4th October
https://www.cableforum.uk/images/local/2018/10/6.png

6th October
https://www.cableforum.uk/images/local/2018/10/7.png

8th October
https://www.cableforum.uk/images/local/2018/10/8.png

14th October
https://www.cableforum.uk/images/local/2018/10/9.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The red bits to the right of the graph I have never seen before. :dunce::dunce::dunce:

https://www.cableforum.uk/images/local/2018/10/11.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Often means something going on in your upstream. Full stats would be useful.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The log is just T3 after T3, overwriting when this red appeared.