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- - TiVo (https://www.cableforum.uk/board/showthread.php?t=33670455)

Gavin-D

31-03-2011 20:35

Re: TiVo

Quote:

Originally Posted by Digital Fanatic (Post 35203344)

There will be more announcements regarding pricing / options in the coming days..... that's all I can say for now ;)

Thanks DF i hope you know more than we do ;)

Fitze73

31-03-2011 20:37

Re: TiVo

if anyone wants to buy me tivo for my birthday i wont say 'no' lol

Perfect Choice

31-03-2011 20:38

Re: TiVo

VM seem to have made a monumental c*ckup here, remember we have been waiting over 4 months due to a promotion initiated by VM. Everybody knew what Tivo1 users were buying at(and I am not talking about raffle winners, Tivo1 owners were getting the VM Tivo with no install fee). All they had to do is offer a no install fee to those who have patiently wafted and this BB would be the fully of exited VM customers waiting to get their Tivos. It has left many customers feeling rightly disappointed in my view and many will wait until the lower cost box comes out later this year I suspect. Bad move VM I am afraid and it takes something for me to complain, but VM have done it this time.

What the hell was the reason for that raffle then, to wind up customers when they have to buy at a higher price than expected?

I am now "considering" rather than buying.

pesty

31-03-2011 20:39

Re: TiVo

It's not worth it for the utter rubbish that's on the Telly these days.

dazgwinn

31-03-2011 20:42

Re: TiVo

Quote:

Originally Posted by Digital Fanatic (Post 35203344)

There will be more announcements regarding pricing / options in the coming days..... that's all I can say for now ;)

Here we go again!

passingbat

31-03-2011 20:43

Re: TiVo

Quote:

Originally Posted by pesty (Post 35203355)

It's not worth it for the utter rubbish that's on the Telly these days.

Sounds like freeview would fulfil your TV needs. Why do you have pay TV?

LoveFibre

31-03-2011 20:47

Re: TiVo

Digital Fanatic do you know if they started sending the e-mail out.

As I pre-reg and entered the draw and have received no "Dear Dean" or e-mail.

Thanks

pesty

31-03-2011 20:49

Re: TiVo

Quote:

Originally Posted by passingbat (Post 35203359)

Sounds like freeview would fulfil your TV needs. Why do you have pay TV?

For sky sports. I've always had the top package for the past 11 years but to be honest I spend more time on my games consoles than I do watching the repeats on t.v. Best thing on t.v in along time was Mrs Browns Boys.

HDFootyMan

31-03-2011 20:50

Re: TiVo

Quote:

Originally Posted by Digital Fanatic (Post 35203344)

There will be more announcements regarding pricing / options in the coming days..... that's all I can say for now ;)

The plot thickens. ;)

muppetman11

31-03-2011 20:50

Re: TiVo

Quote:

Originally Posted by Digital Fanatic (Post 35203344)

There will be more announcements regarding pricing / options in the coming days..... that's all I can say for now ;)

I can feel a back track coming on , VM realised they've made a stupid mistake. Not a rant at you DF but VM really are unbelievable how they market things.

Digital Fanatic

31-03-2011 20:50

Re: TiVo

Quote:

Originally Posted by LoveFibre (Post 35203363)

Digital Fanatic do you know if they started sending the e-mail out.

As I pre-reg and entered the draw and have received no "Dear Dean" or e-mail.

Thanks

They are being re-sent.

nick_f

31-03-2011 20:52

Re: TiVo

Quote:

Originally Posted by Digital Fanatic (Post 35203369)

They are being re-sent.

all the emails buddy? just a change of name?

Lew	31-03-2011 20:53

Re: TiVo

Quote:

Originally Posted by passingbat (Post 35203346)

Yes, there are a few VM staff on here who just say, 'take it or leave it', which is a comletely pointess and arrogant response in my view.

It's a perfectly valid response. If you're happy to pay for it then go for it. If you're not then stay with what you have. VM aren't twisting your arm and forcing you to have it.

Stephen

31-03-2011 20:53

Re: TiVo

Quote:

Originally Posted by LoveFibre (Post 35203363)

Digital Fanatic do you know if they started sending the e-mail out.

As I pre-reg and entered the draw and have received no "Dear Dean" or e-mail.

Thanks

The emails are sent in batches so you will eventually get one.

Yes as DF said there will be more info on pricing and stuff in the next few days.

The is nothing arrogant at all about VM staff saying if you don't like the price then don't get it. It will eventually go down in price and there will of course be a cheaper TiVo box coming out.

However for now TiVo is a premium product and there has a premium price attached.

muppetman11

31-03-2011 20:55

Re: TiVo

Quote:

Originally Posted by Stephen (Post 35203373)

How come there a sudden change in pricing from today's email ?

LoveFibre

31-03-2011 20:55

Re: TiVo

Quote:

Originally Posted by Digital Fanatic (Post 35203369)

They are being re-sent.

Thanks for your help. I will sit and wait ;-)

Have a good evening...

Stephen

31-03-2011 20:58

Re: TiVo

Quote:

Originally Posted by muppetman11 (Post 35203368)

I can feel a back track coming on , VM realised they've made a stupid mistake. Not a rant at you DF but VM really are unbelievable how they market things.

There will be no back tracking on the prices. VM have not made a mistake at all. Ther are more prices to be announced that's all. For new customers and customers on different packages.

---------- Post added at 19:58 ---------- Previous post was at 19:57 ----------

Quote:

Originally Posted by muppetman11 (Post 35203375)

How come there a sudden change in pricing from today's email ?

There isn't a change in price. Just prices for people on lower packages.

Digital Fanatic

31-03-2011 20:58

Re: TiVo

Quote:

Originally Posted by muppetman11 (Post 35203375)

How come there a sudden change in pricing from today's email ?

All will be revealed.... We can't say anything, sorry.

muppetman11

31-03-2011 20:59

Re: TiVo

Quote:

Originally Posted by Stephen (Post 35203378)

There will be no back tracking on the prices. VM have not made a mistake at all. Ther are more prices to be announced that's all. For new customers and customers on different packages.

But the prices were revealed today , why send an email to a VIP customer saying 149 + 40 and then send another with a different price , theyve had long enough to sort it out. Seems like a back track to me.

Digital Fanatic

31-03-2011 20:59

Re: TiVo

Quote:

Originally Posted by LoveFibre (Post 35203376)

Thanks for your help. I will sit and wait ;-)

Have a good evening...

you're welcome... you too :)

devilincarnate

31-03-2011 21:00

Re: TiVo

Quote:

Originally Posted by Digital Fanatic (Post 35203382)

All will be revealed.... We can't say anything, sorry.

I do hope that you have not been called in to work because of this:D:D:D:D

mattboothers

31-03-2011 21:00

Re: TiVo

DF, Can I ask you a question pleas of how VM deals with these issues. You DONT have to answer this if you dont want to:

How does Virgin Media work when these things happen (people argue at the pricing). Do they listen to the complaints and change the pricing or do they just see the complaints and continue until they know they have made a mistake?

Thanks.

muppetman11

31-03-2011 21:04

Re: TiVo

Quote:

Originally Posted by Digital Fanatic (Post 35203382)

All will be revealed.... We can't say anything, sorry.

I'm hoping for all these loyal XL/VIP customers something will be sorted they deserve it.

---------- Post added at 20:02 ---------- Previous post was at 20:01 ----------

Quote:

Originally Posted by mattboothers (Post 35203388)

Hasn't he already answered by saying about a change in prices.

---------- Post added at 20:04 ---------- Previous post was at 20:02 ----------

Quote:

Originally Posted by Stephen (Post 35203378)

Ok thanks so the XL/VIP is still 149 + 40 ?

Digital Fanatic

31-03-2011 21:04

Re: TiVo

Quote:

Originally Posted by mattboothers (Post 35203388)

VM are listening, Matt.

devilincarnate

31-03-2011 21:04

Re: TiVo

Quote:

Originally Posted by muppetman11 (Post 35203390)

I'm hoping for all these loyal XL/VIP customers something will be sorted they deserve it.

---------- Post added at 20:02 ---------- Previous post was at 20:01 ----------

Hasn't he already answered by saying about a change in prices.

Yes they will get a email stating Â£238 and no monthly charge:erm:

Stephen

31-03-2011 21:07

Re: TiVo

Quote:

Originally Posted by muppetman11 (Post 35203385)

The pre reg price was revealed in the email but there are other prices for new customers and customers on lower packages.

passingbat

31-03-2011 21:09

Re: TiVo

Quote:

Originally Posted by Lew (Post 35203371)

It's a perfectly valid response. If you're happy to pay for it then go for it. If you're not then stay with what you have. VM aren't twisting your arm and forcing you to have it.

Quote:

Originally Posted by Stephen (Post 35203373)

The is nothing arrogant at all about VM staff saying if you don't like the price then don't get it. It will eventually go down in price and there will of course be a cheaper TiVo box coming out.

However for now TiVo is a premium product and there has a premium price attached.

I hope you guys don't work in sales or customer relations; I can't think of any sales person who's won me over with, 'Take it or leave it' :)

starsailor123uk

31-03-2011 21:13

Re: TiVo

Based on these prices and the expected additional excess prices for new customers and lower package holder I can see these only being bought by the apple-phobes who buy the latest equipment whatever the price. Will be interesting to see new tivo subs over April-Jun v New Sky HD subs.

I think they have a good hardware product, but on a poor infrastructure and a lower content package so pricing as such seems strange

Digital Fanatic

31-03-2011 21:15

Re: TiVo

Quote:

Originally Posted by starsailor123uk (Post 35203406)

What do you mean by that?

Big-Ted

31-03-2011 21:15

Re: TiVo

Quote:

Originally Posted by herby247 (Post 35203030)

I am ALLOWED to vent my anger and disgust at the latest development in this on going saga!!

Vent your anger if you want but attacking another member no matter who they are is just not acceptable.

If you don't like the deal don't take it and stick with what you have or move to Sky.

If you don't like whats posted then post your feeling without getting personal to someone who is trying to be helpful and honest with us.

People like you are a waste of time reading as far I am concerned so will ignore you from now on.

DF mate just treat this idiot for what he is, an ignorant waste of space and just be yourself.

Stephen

31-03-2011 21:15

Re: TiVo

Quote:

Originally Posted by passingbat (Post 35203403)

I hope you guys don't work in sales or customer relations; I can't think of any sales person who's won me over with, 'Take it or leave it' :)

Well so what if I do? What I post here is my own opinion and nothing to do with my employer or what I do at work. :)

muppetman11

31-03-2011 21:17

Re: TiVo

Quote:

Originally Posted by passingbat (Post 35203403)

I hope you guys don't work in sales or customer relations; I can't think of any sales person who's won me over with, 'Take it or leave it' :)

Retentions would be a good place :D

devilincarnate

31-03-2011 21:18

Re: TiVo

Quote:

Originally Posted by Big-Ted (Post 35203411)

That is spot on mate!!!!!

Adder

31-03-2011 21:18

Re: TiVo

Quote:

Originally Posted by starsailor123uk (Post 35203406)

I think they have a good hardware product, but on a poor infrastructure and a lower content package so pricing as such seems strange

The way I see it Virgin will never be able to compete with Sky on content, so need to market themselves in a very different way and TiVo should be the anchor of this, unfortunately at present the price appears to be too prohibitive for them to fully exploit this new potential advantage at present and by the time they do, I fear they'll have lost that battle.

I've been looking at BT packages for telephone and broadband and they don't charge the extreme Â£130 reconnection fee anymore so that's tempting me strongly. I recognise Virgin's clear broadband advantages, but as speed isn't as important to me as much as the connection itself I'd be happy to trade.

DaBoz

31-03-2011 21:22

Re: TiVo

Quote:

Originally Posted by muppetman11 (Post 35203390)

Hasn't he already answered by saying about a change in prices.

Only if he meant it in the way you interpreted it, which I suspect he didn't.

muppetman11

31-03-2011 21:25

Re: TiVo

Quote:

Originally Posted by DaBoz (Post 35203422)

Only if he meant it in the way you interpreted it, which I suspect he didn't.

I know I've gathered that it's for lower packages , I dread to think what that costs :shocked:

mattboothers

31-03-2011 21:27

Re: TiVo

Quote:

Originally Posted by Digital Fanatic (Post 35203395)

VM are listening, Matt.

So they view threads like this... :D Im sounding thick me because I know you work for VM and your taking your time and effort for us on here.

Do you pass on the information both positive and negative on forums like this to VM?

passingbat

31-03-2011 21:32

Re: TiVo

Quote:

Originally Posted by Stephen (Post 35203412)

Well so what if I do? What I post here is my own opinion and nothing to do with my employer or what I do at work. :)

You do have a valid point. But wheather you like it or not, because people know you work for VM, your responses are taken as being said from a VM perspective, despite the note in your sig.

It may not be fair, but it's a reality. The fact that you always seem to defend every VM decision (which is understandable) maybe doesn't help?

Dave42

31-03-2011 21:32

Re: TiVo

Quote:

Originally Posted by dazgwinn (Post 35203316)

Hi guy's
Well i'm very,very disapointed.
I'm on VIP50 pre reg and waited and waited and waited.
DF said hang on!
Wait
You will have a good deal on VIP
There are special offers
Where?
Â£200 Thats their deal!
They are having a laugh at all of us
They can stick it!
Yes i have got a choice. I've been told that we can take it or leave it
Well im leaving it
Have fun all you staffers because you have really annoyed some of your highest paying customers who wont forget this fiasco
Dean of Stafford!

would you rather pay Â£250 for a sky hd 1tb box that no where near as good as tivo

Digital Fanatic

31-03-2011 21:37

Re: TiVo

Quote:

Originally Posted by mattboothers (Post 35203430)

Yeah, the top guys/gals do read forums ;)

Lew	31-03-2011 21:39

Re: TiVo

Quote:

Originally Posted by passingbat (Post 35203403)

I hope you guys don't work in sales or customer relations; I can't think of any sales person who's won me over with, 'Take it or leave it' :)

I don't work for Virgin Media. Also, I'm going to stick with my V+ until the price of TiVo comes down; in other words, I'm going to leave it.

muppetman11

31-03-2011 21:40

Re: TiVo

Quote:

Originally Posted by Dave42 (Post 35203440)

would you rather pay Â£250 for a sky hd 1tb box that no where near as good as tivo

Maybe lots just don't need a 1TB , but more than the current V+

Adder

31-03-2011 21:40

Re: TiVo

Quote:

Originally Posted by Digital Fanatic (Post 35203448)

Yeah, the top guys/gals do read forums ;)

I do that as well to read the views of people who use the services that I provide and you have to be willing to take the criticism as well as praise and do what you can within the constraints you work in to do better. So I hope the senior people do take that desire to learn and improve to heart. In a lot of ways I learn a lot more from criticism than praise so prefer that to be honest! There's always scope for improvement somehow.

passingbat

31-03-2011 21:42

Re: TiVo

Quote:

Originally Posted by starsailor123uk (Post 35203406)

I can see these only being bought by the apple-phobes who buy the latest equipment whatever the price.

Never had an Apple product in my life, and definitely can't afford to pay 'any price' for anything. But I'm happy to pay a fair price for Tivo because of the functionality, which leaves other current PVRs in the shade

herby247

31-03-2011 21:43

Re: TiVo

Quote:

Originally Posted by Big-Ted (Post 35203411)

Vent your anger if you want but attacking another member no matter who they are is just not acceptable.

If you don't like the deal don't take it and stick with what you have or move to Sky.

If you don't like whats posted then post your feeling without getting personal to someone who is trying to be helpful and honest with us.

People like you are a waste of time reading as far I am concerned so will ignore you from now on.

DF mate just treat this idiot for what he is, an ignorant waste of space and just be yourself.

Pot kettle black me thinks!

If anyone is reading this thread and thinking, that almost Â£200 for the pre-reg is a "special offer" and is a "good deal", then you must be MENTAL!

For NEW customers maybe, as it's new tech then fair enough!
My beef is that, we ALL assumed that the deal was gonna be good for the pre-reg, (at least minus the Â£40 install fee)
You only need to look at the sheer amount of replys venting their dissapointment at todays offer!

Now i KNOW that DF doesn't control the pricing, and i know it's not HIS fault, but he definitely didn't help matters with constant contributions to this thread in the days up to todays email, about the pre-reg's will get a good deal, and many other posts to that like!

All this i should goto sky, and if i dont like it p**s off, doesn't fly with me, i am as excited and looking forward to this box as the rest of you guys, but when somethings not fair, i am of the opinion of speaking out!

And THIS is the tivo thread, and THIS is where that opinion COUNTS and matters!

So if you dont like it TOUGH deal with it!

spankysmagicpian

31-03-2011 21:44

Re: TiVo

I don't think I'll bother going with the pre-reg order at the moment. I can appreciate that this is a premium product and Virgin can't give it away for free but I do think they should have at least had a sliding scale of pre-reg charges rather than the blanket offer they sent (and I got today)

I'm on VIP50 and have always been on the top tier since oooooh 1999 and also have 3 Virgin Mobiles on contract. I grant you that this is my choice but I think I must be paying 'Virgin' around Â£160 a month hence it would have been nice to have had a little more off than the Â£50 as part of the pre-reg offer.

I'll get it when it comes downs substantially. It would be nice to get it booked in but you know, the V+ when you think about it is more than adequate.

Dave42

31-03-2011 21:46

Re: TiVo

Quote:

Originally Posted by muppetman11 (Post 35203452)

Maybe lots just don't need a 1TB , but more than the current V+

thats why they are bringing other tivo's out with smaller than 1tb drives out and of course they be lot cheaper than the 1tb ones

alwaysabear

31-03-2011 21:46

Re: TiVo

Quote:

Originally Posted by Dave42 (Post 35203440)

would you rather pay Â£250 for a sky hd 1tb box that no where near as good as tivo

Lets not forget TiVo is still a work in progress, it may have lots of new features, but there are lots missing ones as well. There are lots of comments on here and other forums stating these will be added in the future.

Hugh	31-03-2011 21:48

Re: TiVo

Quote:

Originally Posted by herby247 (Post 35203458)

You have been requested previously to not be abusive, and you have tried to avoid the swear filter - repetition of this behaviour will invoke infractions.

Last warning.

RUSTY

31-03-2011 21:49

Re: TiVo

Quote:

Originally Posted by Stephen (Post 35203373)

Very few products start life without a premium price tag, for example look at the price of DVD players. If you want it now you have to pay. However I agree that a quality & honest deal (ie. information that cheaper deals on the way) should be available for loyal customers which would surely encourage people to stay with virgin.

Big-Ted

31-03-2011 21:55

Re: TiVo

.

I was lucky enougth to get it for free but if not then............

My thoughts........

Cost of TiVo @ Â£149 a great deal and I would have signed up without a thought

Cost of TiVo + Â£40 install, would have felt hard done by but still gone ahead as it would still be cheaper than a 1tB box from Sky.

The box is worth it at the price as a premium product, I paid Â£150 for the SA TVDrive and was more than happy with it.

I hope that VM drop the Â£40 for pre-reg people and do a deal for VIP to reflect the status of the package, but if they don't then its down to each individual to decide if they want it enopugth to pay the price or if they will wait for the price to drop some time in the future.

If you do go for it you won't be disappointed apart from the known problems like no red button...........:)

pauldavies83

31-03-2011 21:55

Re: TiVo

Quote:

Originally Posted by RUSTY (Post 35203465)

Very few products start life without a premium price tag, for example look at the price of DVD players. If you want it now you have to pay.

DVD players didn't start expensive and come down in price because thats what Toshiba/Sony et al wanted - they reduced in price because demand for them enabled them to be made cheaper and sold at a decent margin at a reduced price.

If VM don't generate enough demand initially, then how do they plan to drive the cost down but maintain a margin?

kgollop

31-03-2011 22:00

Re: TiVo

Well as a VIP 50 customer I'm very disappointed with today's email. The promised revised VIP packages have failed to materialise, and Â£189 + Â£3 pm seems excessive. I'd probably be happy if they dropped the Â£40 install and the monthly Â£3 for VIP customers. I haven't got too much of an objection to a one of fee of Â£149.

Doz007

31-03-2011 22:02

Re: TiVo

Quote:

Originally Posted by Dave42 (Post 35203440)

would you rather pay Â£250 for a sky hd 1tb box that no where near as good as tivo

I called Sky earlier this evening after that TiVo email where VM called me valued customer whilst getting my name wrong and trying to rob me blind! :p:

They were happy to do me the 1TB box for Â£150 when I mentioned that's the price a friend has just got it for. They also offered free installation with a price of Â£98.50 all in for everything (TV, BB, Phone) including a 2nd HD box. :shocked:

I then proceeded to called VM and choose the thinking of leaving us option, explaining my reasons regarding TiVo and the helpful young lady mentioned the price in my email today won't be the final one come launch. This seems in line with what DF is saying.

Glad VM are listening and a lower price will mean they will most likely continue to receive my Â£100 a month. I feel this would be the best outcome for both VM and myself. ;)

devilincarnate

31-03-2011 22:03

Re: TiVo

Can i just ask the people that have got a TIVO when you look at you bill does it say TIVO discount 12 months or something else?

passingbat

31-03-2011 22:04

Re: TiVo

Quote:

Originally Posted by Lew (Post 35203450)

I don't work for Virgin Media. Also, I'm going to stick with my V+ until the price of TiVo comes down; in other words, I'm going to leave it.

Fair comment. That wasn't the kind of post I was refering to though; it wasn't a simple 'leave it' because you explained the reason why.

alwaysabear

31-03-2011 22:06

Re: TiVo

Quote:

Originally Posted by Doz007 (Post 35203487)

Maybe they have used Pre Reg as a sounding board to see how much they will pay.

HDFootyMan

31-03-2011 22:09

Re: TiVo

Quote:

Originally Posted by Digital Fanatic (Post 35203448)

Yeah, the top guys/gals do read forums ;)

Blogs too I hope. ;)

DaBoz

31-03-2011 22:15

Re: TiVo

Quote:

Originally Posted by Dave42 (Post 35203440)

would you rather pay Â£250 for a sky hd 1tb box that no where near as good as tivo

Don't do that, buy a 1TB disk from ebuyer for Â£35. You could then spend the savings on TiVo!

JayAy

31-03-2011 22:18

Re: TiVo

Quote:

Originally Posted by Doz007 (Post 35203487)

...
and the helpful young lady mentioned the price in my email today won't be the final one come launch. This seems in line with what DF is saying.
...

Did she indicate it would go down or just that it would change?

Doz007

31-03-2011 22:19

Re: TiVo

Quote:

Originally Posted by alwaysabear (Post 35203497)

Maybe they have used Pre Reg as a sounding board to see how much they will pay.

Well they're playing a dangerous game, I was so close to calling it a day earlier. I'm a big believer in keeping companies on their toes, Sky will happily welcome me to the family.

Making customers wait 4 months for a product that was supposed to launch the end of 2010 is bad enough, then when the time finally comes not even getting my name right in an email explaining how valuable I am is almost unforgettable! :(

Let's hope they take this opportunity to get my name right and offer me a much better deal than poor Dean. :p:

devilincarnate

31-03-2011 22:20

Re: TiVo

Quote:

Originally Posted by JayAy (Post 35203514)

Did she indicate it would go down or just that it would change?

Wait and see:

https://www.cableforum.co.uk/images/local/2012/10/4.gif

Doz007

31-03-2011 22:23

Re: TiVo

Quote:

Originally Posted by JayAy (Post 35203514)

Did she indicate it would go down or just that it would change?

Unfortunately not, but I got the impression they're aware how badly that 'special price' has been received.:rolleyes:

muppetman11

31-03-2011 22:23

Re: TiVo

Quote:

Originally Posted by Doz007 (Post 35203522)

Unfortunately not, but I got the impression they're aware how badly that 'special price' has been received.:rolleyes:

Gone down like a lead balloon :D

ronnie_m

31-03-2011 22:24

Re: TiVo

Quote:

Originally Posted by devilincarnate (Post 35203488)

Can i just ask the people that have got a TIVO when you look at you bill does it say TIVO discount 12 months or something else?

Just says Tivo Monthly credit

Doz007

31-03-2011 22:25

Re: TiVo

Quote:

Originally Posted by muppetman11 (Post 35203523)

Gone down like a lead balloon :D

It certainly did my end! :D:p:

What were they thinking?

devilincarnate

31-03-2011 22:26

Re: TiVo

Quote:

Originally Posted by ronnie_m (Post 35203524)

Just says Tivo Monthly discount

That is what mine says and I am on VIP50 as well, I should have asked for people on lower packs?

BenMcr

31-03-2011 22:29

Re: TiVo

Quote:

Originally Posted by Doz007 (Post 35203487)

I then proceeded to called VM and choose the thinking of leaving us option, explaining my reasons regarding TiVo and the helpful young lady mentioned the price in my email today won't be the final one come launch. This seems in line with what DF is saying.

Glad VM are listening and a lower price will mean they will most likely continue to receive my Â£100 a month. I feel this would be the best outcome for both VM and myself. ;)

Sorry to shoot this down a bit, but why would Virgin sent out an email to customers saying 'This is how much we'll charge you' and then immediately tell Retentions that it won't be that price after all?

alwaysabear

31-03-2011 22:32

Re: TiVo

Quote:

Originally Posted by BenMcr (Post 35203530)

Sorry to shoot this down a bit, but why would Virgin sent out an email to customers saying 'This is how much we'll charge you' and then tell Retentions that it won't be that price after all

Me thinks the Retentions agent was telling you what you wanted to here

My that is not very good practice.

Doz007

31-03-2011 22:38

Re: TiVo

Quote:

Originally Posted by BenMcr (Post 35203530)

Well I'm only saying what I was told on the phone, if it does indeed turn out to be false VM can kiss goodbye to my Â£100 a month as I've said earlier, Sky will welcome me with open arms! Lying directly to customers would be insane. It does fit in with what DF has said though so I have no reason to doubt her.

I suppose the email I got earlier was for Dean so Â£190 is probably not my price anyway! :p:

mhatter67

31-03-2011 22:40

Re: TiVo

Did anybody see in the Financial Times today that SKY was thinking of launching a hostile bid for TiVo, interesting good read!

alwaysabear

31-03-2011 22:43

Re: TiVo

Quote:

Originally Posted by mlayzell (Post 35203543)

Did anybody see in the Financial Times today that SKY was thinking of launching a hostile bid for TiVo, interesting good read!

How ironic if it happened.

Peter_

31-03-2011 22:43

Re: TiVo

Quote:

Originally Posted by mlayzell (Post 35203543)

Did anybody see in the Financial Times today that SKY was thinking of launching a hostile bid for TiVo, interesting good read!

My my that is terrible news.:dozey:

Spoiler:

passingbat

31-03-2011 22:47

Re: TiVo

Quote:

Originally Posted by BenMcr (Post 35203530)

Possibly because they have had a lot of complaints? Today's pricinng may have pushed people thinking of going to Sky, further along the path, so it would be sensible to tell retentions of a re-thought, potntially lower price, for when people ring up to cancel

okun69

31-03-2011 22:48

Re: TiVo

A reply from Neil Berkett's office

Firstly, please allow me to sincerely apologise for the use of the wrong name on the email. This was an unfortunate case of human error, and I am genuinely sorry if it caused offense. We are in the process of correcting the emails now, but clearly not soon enough!

Secondly, please let me assure you that we gave a lot of thought to how we priced Tivo to our customer base, and we are delighted to be able to offer our 1Tb Tivo box to our customers for Â£50 less than new customers will be paying. Tivo is a premium product with some ground breaking functionality and worth every penny! However, I fully appreciate that this offer may not be for you. We will be coming out with a lower priced box late Spring, and you may decide to wait until then to place your order.

Whichever offer you take advantage of, you won't be disappointed

howardmicks

31-03-2011 22:48

Re: TiVo

Wish dean would get/pay my bill every month,Dont think vm are ever gonna live this dean fiasco down lol
A friend of mine actually contacted sky today after recieving is dean email and was quoted Â£150 for 1tb and free installation+even asked my friend was is name dean,So even sky`s getting a laugh out of it.

muppetman11

31-03-2011 22:49

Re: TiVo

Quote:

Originally Posted by howardmicks (Post 35203556)

Wish dean would get/pay my bill every month,Dont think vm are ever gonna live this dean fiasco down lol

Must amit it's funny , even the wife had a laugh and commented how unprofessional it was :D

Doz007

31-03-2011 22:50

Re: TiVo

Quote:

Originally Posted by passingbat (Post 35203554)

That pretty much sums up how the day went for me unfortunately. :(

Surely it doesn't take a genius to workout that it would be better for VM to sell me TiVo at a lower price rather than taking my Â£100 subscription every month to their rival. :confused:

Peter_

31-03-2011 22:51

Re: TiVo

Quote:

Originally Posted by passingbat (Post 35203554)

I doubt that the few people on here posting and even on other forums actually amount to many complaints, considering the were over 100,000 people who have registered an interest, and maybe the are a thousand people reading and posting on all the those forums so not many complaints overall.

Of course that is even if they actually bother to ring in and complain in the first place.

muppetman11

31-03-2011 22:52

Re: TiVo

Quote:

Originally Posted by Masque (Post 35203560)

I beg to differ , most on here are the stereotypical TIVO customer so if they don't want it , things aren't great.

devilincarnate

31-03-2011 22:52

Re: TiVo

I would not like to be the person in the office today given the list of all the customers that had pre - registered and had to type all the names and send them ( got to 11am and said damn it send all dean )

Adder

31-03-2011 22:53

Re: TiVo

Quote:

Originally Posted by okun69 (Post 35203555)

A reply from Neil Berkett's office

Secondly, please let me assure you that we gave a lot of thought to how we priced Tivo to our customer base, and we are delighted to be able to offer our 1Tb Tivo box to our customers for Â£50 less than new customers will be paying. Tivo is a premium product with some ground breaking functionality and worth every penny!

Hang on, what exactly is ground breaking here? TiVo came onto the UK market in what, 2001? V+ boxes have been on sale for five years? Someone correct me if different. Their child is clearly the VM TiVo, can we narrow down what it can do that neither the S1 TiVo or the V+ can do?

howardmicks

31-03-2011 22:54

Re: TiVo

Can see the sun front page tomorrow,Who is dean ? with a picture of a vm tivo

spankysmagicpian

31-03-2011 22:55

Re: TiVo

True Muppet. If you aren't going to get an open arm welcome to the pricing on a cable forum...where are you going to get one?

muppetman11

31-03-2011 22:57

Re: TiVo

Quote:

Originally Posted by howardmicks (Post 35203556)

Their is a thread on avforums saying people were getting 1tb Sky HD boxes for 150 although these were existing customers.

Peter_

31-03-2011 22:57

Re: TiVo

Quote:

Originally Posted by Adder (Post 35203563)

How many channels can a S1 TiVo record while playing another channel, can an S1 use Virginmedia VOD or the BBC iplayer as standard.

Is the Virginmedia going to have support past the the summer unlike the the S1.

I expect yourself and others can find out these easy answers but to help.

The Virginmedia TiVo can record 3 channels while you watch a 4th or play a recording or watch VOD unlike an S1.

cozmic1988

31-03-2011 22:59

Re: TiVo

Quote:

Originally Posted by Masque (Post 35203568)

The Virginmedia TiVo can record 3 channels while you watch a 4th or play a recording or watch VOD unlike an S1.

You can't record 3 and watch a 4th unfortunately :-)

howardmicks

31-03-2011 23:00

Re: TiVo

Quote:

Originally Posted by muppetman11 (Post 35203567)

Their is a thread on avforums saying people were getting 1tb Sky HD boxes for 150 although these were existing customers.

he already as a sky+hd box but switched off,They allow you to do a self install apparently.

Doz007

31-03-2011 23:01

Re: TiVo

Quote:

Originally Posted by muppetman11 (Post 35203567)

Their is a thread on avforums saying people were getting 1tb Sky HD boxes for 150 although these were existing customers.

I used that Â£150 as a price 'a friend' got the 1TB box for when I phoned sky earlier & after a little confusion she matched it. ;)

Still didn't take the plunge though as VM still have time to surprise me with the TiVo box because that's what I really want.

Adder

31-03-2011 23:02

Re: TiVo

Quote:

Originally Posted by Masque (Post 35203568)

How many channels can a S1 TiVo record while playing another channel,

I said neither the S1 or the V+ and the V+ is as capable here as the VM TiVo.

Quote:

can an S1 use Virginmedia VOD or the BBC iplayer as standard.

No, but the V+ can.

Quote:

Is the Virginmedia going to have support past the the summer unlike the the S1.

Not a relevant point, I am trying to establish what is "groundbreaking" about it.

Quote:

I expect yourself and others can find out these easy answers but to help.

The Virginmedia TiVo can record 3 channels while you watch a 4th or play a recording

Happy that this belongs on the "groundbreaking" list.

Johnlouis

31-03-2011 23:03

Re: TiVo

Quote:

Originally Posted by cozmic1988 (Post 35203573)

You can't record 3 and watch a 4th unfortunately :-)

Yes, you can. But the 4th would have to be a pre-recorded programme

Edit: Oops! My bad. Didn't read Masques post properly, he does seem to imply you can watch a 4th *channel* and then goes on to mention the recording. My apologies cozmic!

BenMcr

31-03-2011 23:04

Re: TiVo

Quote:

Originally Posted by Johnlouis (Post 35203579)

Yes, you can. But the 4th would have to be a pre-recorded programme

Or via the modem connection - so iPlayer or YouTube

Peter_

31-03-2011 23:05

Re: TiVo

Quote:

Originally Posted by cozmic1988 (Post 35203573)

You can't record 3 and watch a 4th unfortunately :-)

You did fully read my post as I did mention the recorded part and the BBC iplayer which can be watched.

Skie	31-03-2011 23:08

Re: TiVo

Not sure Â£149 + Â£40 'install' is a "special" deal. Especially when you never actually own the kit and still have to pay a monthly sub for the privilege.

I wonder what discount retentions will do when it comes to general release? Or will they only be for Dean :p

Johnlouis

31-03-2011 23:09

Re: TiVo

Fair enuff. I'll get me coat....

muppetman11

31-03-2011 23:09

Re: TiVo

Quote:

Originally Posted by Masque (Post 35203583)

You did fully read my post as I did mention the recorded part and the BBC iplayer which can be watched.

Maybe I'm missing something here but I don't think the majority are questioning the Features of the box more the price it's been set at.

mersey70

31-03-2011 23:11

Re: TiVo

Quote:

Originally Posted by Johnlouis (Post 35203588)

Fair enuff. I'll get me coat....

Make sure you don't take Dean's ;)

passingbat

31-03-2011 23:11

Re: TiVo

Quote:

Originally Posted by Masque (Post 35203568)

And that's leaving out the Apps functionality. Cindy Rose has said to expect a hundred within a year. Connected TV is the future and Tivo is 'the' PVR for that.

Peter_

31-03-2011 23:11

Re: TiVo

Quote:

Originally Posted by muppetman11 (Post 35203587)

Maybe I'm missing something here but I don't think the majority are questioning the Features of the box more the price it's been set at.

I was answering a question regarding the difference between the S1 and the VM TiVo but with the amount of posts it quickly gets swallowed.;)

Adder

31-03-2011 23:12

Re: TiVo

Quote:

Originally Posted by Masque (Post 35203592)

I was answering a question regarding the difference between the S1 and the VM TiVo but with the amount of posts it quickly gets swallowed.;)

The question was actually what can it do that neither a V+ or S1 can do, not the difference. :D

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