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-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   [Update] ALL 20>30Mb upgrade discussion (https://www.cableforum.uk/board/showthread.php?t=33673990)

v0id 01-02-2011 13:28
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by SnoopZ (Post 35163538)
Did they say it was a 12 month contract like they did with me?

Never asked, but I always assume it will be whenever I change any part of my services.
Honestly, I don't care either way. I haven't switched providers in 12 years and only ever phoned 'retentions' once in that time so it's not like I'm going anywhere else ;)

BenRichards 01-02-2011 13:35
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by v0id (Post 35163537)
No menus on that 0800 number, sweet, short conversation, superhub being delivered sometime Thursday by UPS and apparently my bills £1.50p/m cheaper afterwards to boot :)
Identical experience here. the whole process from dialing the number to putting the phone down lasted all of 4 minutes!!!

jtaylor06 01-02-2011 13:41
Re: 20 Mb/s to 30Mb/s free upgrade
 
Just ordered.
However being at work, I'm unable to access my email.
Will I need to ring up, or is it all being done without the need of calling them up?
Alternatively, will they call if anything?

Sorry about the questions :)

Horizon 01-02-2011 13:41
Re: 20 Mb/s to 30Mb/s free upgrade
 
For those of you who are getting the superhubs you'll have the "pleasure" of activating them via the Indian call centres. Have fun!:) But apart from that, the process was seamless when I got mine and on Christmas Eve too.

SnoopZ 01-02-2011 13:43
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by jtaylor06 (Post 35163560)
Just ordered.
However being at work, I'm unable to access my email.
Will I need to ring up, or is it all being done without the need of calling them up?
Alternatively, will they call if anything?

Sorry about the questions :)
You need to check your email because when i did it on the 18th of Jan i got an email on the 19th asking me to phone them, this was probably due to the system saying i needed a manned install.

jtaylor06 01-02-2011 13:44
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by SnoopZ (Post 35163565)
You need to check your email because when i did it on the 18th on Jan i got an email on the 19th asking me to phone them, this was probably due to the system saying i needed a manned install.
Thanks for the reply! :)
Ah yes, I remember ringing up before and the call centre lady was thinking "What the hell". That was a funny and weird conversation.

Will let you know later at about 5 how things went.

Chrysalis 01-02-2011 13:46
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Horizon (Post 35163562)
For those of you who are getting the superhubs you'll have the "pleasure" of activating them via the Indian call centres. Have fun!:) But apart from that, the process was seamless when I got mine and on Christmas Eve too.
why cant do online activation, far more efficient.

if I dont get a uk rep for activation I will consider returning to sender and £30 refund.

Blackened 01-02-2011 13:47
Re: 20 Mb/s to 30Mb/s free upgrade
 
Just rang the 0800 number to see if I deffo needed a tech and the nice young lady said as the 30mb is a new rollout everyone upgrading will be needing a technician to come and make sure it's working OK. lol. I didn't bother arguing it, it'll still be here on Thurs - just brought by VM man instead of HDNL man. Was just trying to save someone the bother to be honest.

tweedie 01-02-2011 13:48
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Dan_Man (Post 35163525)
Seen on the existing customer offer page that they are now waiving activation and installation payments on the 50Mb package.......If I'm going to pay £30 activation anyway for the 30Mb package why not save on this payment and it will pay for 6 months of the price increase for the 50Mb package......

Question is now do I really want 50Mb?????
Thats abit of a **** take, upgraded to 50MB yesterday and they charged us £20 activation which is getting added to the bill.

Needless to say I will not be paying it

SnoopZ 01-02-2011 13:54
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by tweedie (Post 35163572)
Thats abit of a **** take, upgraded to 50MB yesterday and they charged us £20 activation which is getting added to the bill.

Needless to say I will not be paying it
It says £20 activation for 50Mb on their site.

Quote:
Your Services
Broadband XXL


Broadband extras
Wireless "N" router and adapter


Fees
Standard engineer installation
£0.00

50Mb broadband activation
£20.00
Although saying that on the page before in the terms it says this....

Quote:
Free installation & activation upgrade offer: Offer ends 31st March 2011. Subject to network capacity. 12 month minimum contract term applies. If you cancel during the minimum contract period you will incur an early disconnection fee. Available to existing customers upgrading to broadband size XXL (subject to status and credit checks). Customers on non-standard pricing will need to move to standard pricing to receive these offers. Downgrading services in your bundle during the minimum period will attract a charge.
If i was you i would phone up and cancel until you get it free.

tweedie 01-02-2011 13:57
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by SnoopZ (Post 35163576)
It says £20 activation for 50Mb on their site.

Although saying that on the page before in the terms it says this....



If i was you i would phone up and cancel until you get it free.
Customers offers

Quote:
Upgrade to 50Mb broadband with free installation and activation
Boost your broadband speed to 50Mb, and we'll cover your installation and activation - worth £60.

You'd normally need to pay a £40 installation charge, and a £20 activation fee for Broadband XXL, but we'll cover both!

You'll get all this:

Up to 50Mb speed
Unlimited downloads1
Virgin Media Super Hub wireless router
and USB adaptor
Unlimited online backup & storage
100 free photo prints every month

jtaylor06 01-02-2011 14:06
Re: 20 Mb/s to 30Mb/s free upgrade
 
I'm presuming those who do go down the 50Mb route will probably get credited the £20 if you ring up?

---------- Post added at 13:06 ---------- Previous post was at 13:01 ----------

Ah, I've just had a look on the broadband section of the Virgin Media site, and XL is now 30Mb.
Good move for new customers :)

Apologies if this has been covered before, but this thread advances a page everytime I have a look at it (hard to keep up) :)

SnoopZ 01-02-2011 14:10
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by jtaylor06 (Post 35163585)
I'm presuming those who do go down the 50Mb route will probably get credited the £20 if you ring up?

---------- Post added at 13:06 ---------- Previous post was at 13:01 ----------

Ah, I've just had a look on the broadband section of the Virgin Media site, and XL is now 30Mb.
Good move for new customers :)

Apologies if this has been covered before, but this thread advances a page everytime I have a look at it (hard to keep up) :)
If you click 'First unread post' then you can't lose your place. :)

burns 01-02-2011 14:11
Re: 20 Mb/s to 30Mb/s free upgrade
 
What number are people calling please?

jtaylor06 01-02-2011 14:13
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by SnoopZ (Post 35163594)
If you click 'First unread post' then you can't lose your place. :)
Oo, good idea. Thank you :)

Haha, you're welcome to the feedback!
Another star for you :p:


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