Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thought I'd give this a try, this is what I got today ;

[img]Download Failed (1)[/img]

Not sure what it really means.
Lots of pretty yellow, and a steady green & blue.

I dont have any known issues, my connection always seems solid.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Has the issue been improved/solved since they did the work last week? Noticed there hasn't been any replies to the thread from the forum team since.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I was advised to give it a couple of weeks before responding. It has disappeared before so the fault number was cleared, then BINGO the fault came back.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Swapped over to a Hub 3.0 earlier on. Apart from the spikes, looks ok.

http://www.thinkbroadband.com/ping/s...14-10-2016.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'm having a few issues with my BB output, it's has though a page will hang for about 5-10 seconds before then quickly downloading all the required info. Sometimes when I'm listening to online radio (TMS for example it will stop and pick up again)...

I don't think there's much wrong showing here...

https://www.cableforum.co.uk/images/...2016/10/12.png

..but I did notice it being a lot slower during peak time last night, which I think it to be expected.

Another thing since I changed my Superhub to 'Respond to ICMP echo requests sent to WAN IP' the IP address on my Tivo has changed from a 192.***.*.* to now 169.***.***.*** and I cannot not control the Tivo using the mobile app or VM TiVo Net Remote for my PC.

I'm presuming it's since I updated my superhub settings because I was able to use the app to remotely control the TiVO prior to that change.

I notice the TiVo network settings has an option for creating a static IP address but did not want to mess with this until I know for sure this is what I need to do, as my IP was static before at 192.***.*.*

Any ideas to get the app working again, or is it just a matter or unticking the superhub Respond to ICMP echo requests sent to WAN IP option.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

From Jen-A on VM forum

Almost 3 weeks and the fault (F004784782) appears to have been fixed after over a year of reporting it. :-)

Time to contact the CEO's office and see if "lessons have been learnt".

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Quote:

Originally Posted by Pea-Pod (Post 35864826) Another thing since I changed my Superhub to 'Respond to ICMP echo requests sent to WAN IP' the IP address on my Tivo has changed from a 192.***.*.* to now 169.***.***.*** and I cannot not control the Tivo using the mobile app or VM TiVo Net Remote for my PC. I'm presuming it's since I updated my superhub settings because I was able to use the app to remotely control the TiVO prior to that change. I notice the TiVo network settings has an option for creating a static IP address but did not want to mess with this until I know for sure this is what I need to do, as my IP was static before at 192.***.*.* Any ideas to get the app working again, or is it just a matter or unticking the superhub Respond to ICMP echo requests sent to WAN IP option.

Edit: The above has now been resolved, it was a simple case of the Ethernet cable becoming unplugged. Although I'm still having issues with my BB speed/downloads hanging/freezing.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

ja, just a few things to clarify for the future dude:

A 192.168.x.x address is a local address assigned by the router. Even if you haven't got internet access, the fact that you have got a local address means the router is up and running and you are connected to your local area network and will be able to communicate with other devices on the network (e.g. stream content from a server to a tv). When a device gets a 169.254.x.x address that is a private address (APIPA) which the device itself assigns to make itself feel better so it thinks it has an ip address and when this happens you have no network connectivity at all. From a troubleshooting perspective you would firstly look at the router to see if it is up, then look at other devices to see if their network connection is up (and if it is) then you start looking at the one device which isn't connected and check cables, network settings etc.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Appears as though it might be peak usage slowdown I'm experiencing. I'm using the internet now 6am and it's flying, pages are loading instantly. Maybe the demand is just getting too much for Virgin to handle at peak times. I've noticed a considerable decline in the user experience when browsing t'net at peak times.

http://www.thinkbroadband.com/ping/s...23-10-2016.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Is the peering bump coming back?

Tuesday 25/10/2016
http://www.thinkbroadband.com/ping/s...25-10-2016.png

Wednesday 26/10/2016
http://www.thinkbroadband.com/ping/s...26-10-2016.png

Thursday 27/10/2016
http://www.thinkbroadband.com/ping/s...27-10-2016.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Nothing showing here.

https://www.cableforum.co.uk/images/local/2016/10/1.jpg

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Hey, Can I ask what part of the LANC network you are on? I used to be on LANC6 and had nothing but trouble. - IP Chicken will tell you on an IP check.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

cpc81481-lanc8-2-0-cust193.3-3.cable.virginm.net

I'm in north Worthing near Lyons Farm. They did quite a bit of work over the past year as we used to get a big hump in the evenings and a lot of general yellow grass.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yes it used to be terrible. I am near Brooklands towards the seafront and the connection was awful for a very long time and evenings was just unusable. I am now on FTTC. But always looking around. I campaigned long and hard with VM to get the mess sorted out. I am glad they introduced LANC8 and LANC9.

That monitor looks a whole lot better then what I was used to with VM.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

We just lost all internet for a while after 8pm... odd message in the log...


http://www.thinkbroadband.com/ping/s...03-11-2016.png

03/11/2016 20:30:55 GMT 03/11/2016 20:30:55 GMT Warning (5) 90000200 CSRF Detect - Expired Content Submitted ; LAN Interface
03/11/2016 20:30:24 GMT 03/11/2016 20:30:24 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
03/11/2016 20:24:13 GMT 03/11/2016 20:24:13 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/11/2016 20:24:13 GMT 03/11/2016 20:24:13 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/11/2016 20:23:27 GMT 03/11/2016 20:23:27 GMT Error (4) 83000302 Service Delete rejected - Service flow not found

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

You might want to chheck in the operational config if your service flow IDs have changed. Or have the number of upstream channels risen?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Whoa! I've never had graphs like that before, either side of a disconnect (around 8:30 pm)....

[img][/img]

Upstream look odd..

Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 34 N/A N/A 35
Frequency (Hz) 39400000 N/A N/A 32600000
Ranging Status Success Other Other Success
Modulation 64QAM N/A N/A 64QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 44.00 N/A N/A 43.50

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

AFAIK , yes.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

No idea why the yellow is all over the place, only been a thing since I got changed over to 20 channels.

[img][/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Perfectly normal for a Hub3, mine is similar on 16 but doesn't affect my connection at all, although i do wonder why i always have this pattern.

https://www.cableforum.co.uk/images/local/2016/11/8.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

On 12 channels with a Hub3 it was flat.

https://www.cableforum.co.uk/images/local/2016/11/7.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

My fault, over a year old, was quickly cleared under fault number F004784782.

A month later it has reappeared, 2 days on the trot.



http://www.thinkbroadband.com/ping/s...07-11-2016.png

http://www.thinkbroadband.com/ping/s...08-11-2016.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

This is when I had a few issues a week or so ago and you were left waiting many seconds for web pages to load and streaming was very stop/start...

http://www.thinkbroadband.com/ping/s...09-11-2016.png

This is now and things appear to have improved and browsing speeds are back to how they were...

http://www.thinkbroadband.com/ping/s...20-11-2016.png

So it looks like the more spikes the better the network speeds?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

As I said on the VM forum, it is indeed counter-intuitive that the lower BQM shoould represent a satisfactory service. That said, if you are doing stuff over the 24 hours, then that will hinder the low priority BQM pings and thus you might be satisfied with performance.

As a matter of interest, what model hub do you have?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Attachment 26797

Is there something wrong here. Never seen it like this before.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Has your IP address changed by any chance? :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Not sure what you're monitoring here. It's not your CMTS from the looks of it.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Well spotted. Its the simple things you miss.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...23-11-2016.png


This is mine, HW300, 16 channels, Area 31.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Bonkers graphs yesterday, connection flaky all the way up to midnight.

http://www.thinkbroadband.com/ping/s...27-11-2016.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'm getting a ton of packet loss in recent days, having great difficulty keeping a stable vpn connection in the evenings.

https://www.cableforum.co.uk/images/local/2016/12/9.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Been stable in Warrington for a while now.

http://www.thinkbroadband.com/ping/s...20-12-2016.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Speak for yourself:

http://www.thinkbroadband.com/ping/s...23-12-2016.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

My "loss of service on boot up" problem lasted over a year. They found a couple of network cards that needed work. And then all was well... and the CEO office gave me a free month as compensation.

But the fault is back again..... :-(

http://www.thinkbroadband.com/ping/s...29-12-2016.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thing is, Taf, if they found network cards needing attention, then your neighbours would have been identically affected. Wre they?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yes, logs from their SHUBs were almost exactly the same. Visiting techs were aware of this, all through the long year. This is why Networks were involved.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Hi, has anyone seen this before. My usual graph is like this.
https://www.cableforum.co.uk/images/...2017/01/14.png
At just before midnight the hub and TV lost signal, so I checked the hub stats which are no different than usual. Checking my ping graph now and it looks like this.
https://www.cableforum.co.uk/images/...2017/01/15.png
I see this started yesterday at about 3am. There are only 12 DS and 2 US channels in my area.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Is this good or bad.
Service 200M, 20 Channels
Hub 3 (Modem mode) with Asus RT-N56UB1 router

Problems I am having are, can't listen to internet radio, but can on my VM mobile on 3G, possible gaming issues on both Xbox One and PS4


https://www.cableforum.co.uk/images/...2017/01/13.jpg


http://f8luresig.mouselike.org/sig.png?/57620.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

In my opinion, the BQM is poor. based on my own service, your BQM should show green at 15ms or less and blue at 18ms or thereabouts.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Just wondered what people think of these graphs.

I'm on 200Mb with the hub 3. The other day it went down and it turned out that VM were working in the area, we were on 16 down and 2 up and after the work we are now on 24 down and 2 up. The graphs seem to have got worse since they did the work.

Today (5/2/17)

https://www.cableforum.co.uk/images/...2017/02/33.png

Friday (3/2/17)

https://www.cableforum.co.uk/images/...2017/02/33.png

Day of the work (2/2/17)

https://www.cableforum.co.uk/images/...2017/02/33.png

Day before work (1/2/17)

https://www.cableforum.co.uk/images/...2017/02/33.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Pretty normal graphs for most people with a Hub3 with the odd exception(Sephiroth).

The reason you have gained more yellow is from the increase in downstream channels, I am on 16 but i always feel it doesnt affect my browsing or gaming.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...2017/02/29.png

I have 20 DS channels. The main difference between yours and mine is that your average latency is much higher than mine. Whether or not that's due to my having 4 US channels, I don't know for sure. My recollection is that when I got my hub 3 in January 2016, I still had 2 US channels and the average latency was the same.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Cheers for the replies. Just wanted to check how normal it was. For some reason I thought adding more DS channels would help the graph look better rather than worse.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Ordinarily it would. But there is a quirk in the Hub 3 processor (which I am told will be fixed by eentbual firmware change), whereby housekeeping interrupt occurs too frequently, thus impacting latency.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Cheers for the reply. Did here this about the hub 3 though so hope it does get fixed.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://thinkbroadband.com/ping/share...02-03-2017.png

Welp, any suggestions...?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...2017/03/38.png

Hump for everyone?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Got it here:

https://www.cableforum.co.uk/images/...2017/03/38.png

Wonder what's causing it?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...2017/03/36.png

https://www.cableforum.co.uk/images/...2017/03/37.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Same hump showing here in Manchester.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Hump in Abingdon as well

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...2017/03/33.png

Makes me wonder if something in the cores gone pop causing either re-routing and congestion.

Seems to be on certian routes and not others.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Ready for Round Two?

https://www.cableforum.co.uk/images/...2017/03/32.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Now it's time for unreasonable latency spikes with VirginMedia


https://www.cableforum.co.uk/images/...2017/03/31.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Cardiff CF14

https://www.cableforum.co.uk/images/...2017/03/30.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Same in Belfast. BT is fine though, so must be with VM.

VM

https://www.cableforum.co.uk/images/...2017/03/28.png

BT

https://www.cableforum.co.uk/images/...2017/03/29.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yep if this keeps happening might have to order an ADSL line to maintain decent latency :-( (No FTTC here it's ADSL2+ or VM)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Has anyone posted about this in the VM Forum?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yes, there are about 3 threads on the go at the moment ......

This seems to be the "main" one
http://community.virginmedia.com/t5/...M/td-p/3357333

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'm assuming something has failed somewhere, because early hours of the third at like 3am there was multiple disconnections on my VM connection and the same dropouts were happening on a friends VM connection in London and also another friends VM up north. One hosts an MC server and all players were dropping out for around an hour before it settled. Some sites were inaccessible etc.

I'm assuming that the load has been rerouted and it's showing up as congestion on our ping graphs but also in some real world usage too, my connection to my VPN right now is running 60ms.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

What's going on here then?

No activity at my end could be causing this. No obvious effect on speed test result. Ping is high though.

[img]Download Failed (1)[/img]


[img]Download Failed (1)[/img]


[img]Download Failed (1)[/img]


I'll do a reboot and see what happens.

Edit.............................................. ............................................

Reboot has made no difference.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Read the thread for the last 24hrs alot of people are getting this and save yourself a reboot. ;)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yeah, but I always think I'm special.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I to have got the hump.

https://www.cableforum.co.uk/images/...2017/03/24.png

https://www.cableforum.co.uk/images/...2017/03/25.png

https://www.cableforum.co.uk/images/...1.asp?id=57980

The bottom 2 are from F8lure

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Update from virgin media

Hi all

We’ve seen a few posts recently within the community with BQM graphs showing an increase in latency which we’re looking into. Will keep you updated

Thanks,

http://community.virginmedia.com/t5/...cy/m-p/3358381

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Something went horribly wrong yesterday here, could barely use our connection, not sure it's the same issue others are talking about.

Graph looks better but speeds are still quarter of what they should be

https://www.cableforum.co.uk/images/...2017/03/23.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Back to normal now it seems


https://www.cableforum.co.uk/images/...2017/03/22.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

For now! :p:

Wait until around 4pm to know for sure, that was around the time it started on Friday!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Hopefully it's almost impossible to hold a skype call when it spikes up to as high as it was.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Started a bit later today but still back again

https://www.cableforum.co.uk/images/...2017/03/21.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Same here in Hertfordshire. Started on 3rd March at about 3:30pm. Same basic hump shape as everyone else with a significant number of dropped packets too.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Me too, 300mbit, Suffolk

https://www.cableforum.co.uk/images/...2017/03/20.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Same. Bet it'll take Virgin a few months to work out what it is / fix it

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It seems they are fiddling with the network today (maybe they are fixing the hump issue) because I've had several cutouts where sites were inaccessible. Everyone's ping graphs are showing this, with some showing steps in min latency.

Here's my ping graph, though mine isn't stepping in min latency like some.

https://www.cableforum.co.uk/images/...2017/03/19.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://thinkbroadband.com/ping/share...07-03-2017.png

My SuperHub 2 (non-AC) received a software update last night looking at the event log. Kind of disappointed it changed my IP address after having held my previous one for a few years. Anyone know what the changes are?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It started to hump then stopped, I think someone found the fault...

https://www.cableforum.co.uk/images/...2017/03/18.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Noticed that my dads connection had gone down on Friday. Looks as though it's been moved to a new CMTS, Telf 13. CMTS MAC shows as a Cisco. Be interesting to see if the connection I'm on (Telf 10) gets moved to a new CMTS soon.

https://www.cableforum.co.uk/images/...2017/03/17.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Just to add, this is what my Dads connection was like before on Telf10:

https://www.cableforum.co.uk/images/...2017/03/16.png

Be interesting to see what the the connection is like on the new CMTS at peak times. Graph in the previous post (#5580) is live.

Also, I got it wrong. I'm on Telf11 not 10.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

We might actually see a fix for the wider SH3 latency issue soon, which surprises me, I was expecting to have to wait for a SH4!

http://www.ispreview.co.uk/index.php...-loss-bug.html

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It'll still be months off yet I suspect though

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I wouldn't expect to see it before Q3 this year, maybe even Q4.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

From massive humps in latency to 20+% packet loss dose Virgin ever have an in between where we get neither?

https://www.cableforum.co.uk/images/...2017/03/15.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

You see this is why we can't have nice things, goddamn it Virgin.

https://www.cableforum.co.uk/images/...2017/03/13.png


https://www.cableforum.co.uk/images/...2017/03/14.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'm sure this is fine.

https://www.cableforum.co.uk/images/...2017/03/12.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I hate to ask but please for the love of god help me this is killing me.

https://www.cableforum.co.uk/images/...2017/03/11.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...2017/03/10.png

Each evening my 200MB broadband slows to a crawl. Under 10MB this evening yet again but VM's networks say the utilisation has not breached thresholds and will stay like this until something gets worse.
SH2 in modem mode via ethernet.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It wasn't just you with the hump and red spikes last evening, maybe the VM issues are coming back... again!

https://www.cableforum.co.uk/images/local/2017/03/9.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Can I join this packetloss club?

https://www.cableforum.co.uk/images/local/2017/03/8.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Hump / packet loss back here too.

[img][/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I actually lost internet just before 10am like the red spike on your graph and my graph.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Cardiff too, was it nationwide?

https://www.cableforum.co.uk/images/local/2017/03/6.png

And I'm still getting a very flaky connection in the mornings when I power up. VM sent me a letter 1st March apologising that the fault is still ongoing. And they will "contact me in a few days".... they haven't of course.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Interesting, looks like it was national yes, I'm at work so didn't notice if it actually dropped or not but if it did drop nationally then that's quite bad...

Of course no word from virgin about what's going on.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I know you want to turn your connection off every night, but why don't you put the hub on a timer so it comes on before you need to use it to give it chance to settle?

Why don't you move the modem so it doesn't need turning off?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Due to my Carer duties I have no idea what time I will be up, and moving the modem was quoted at a price I could not afford, plus the whole idea of having it in our bedroom is to stop the twins turning it on at stupid o'clock.

And I am not alone in having this fault, it's all over the country.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Would it be less "hassle" to put the the Shub in modem mode and use a router that has parental controls? Can then set on/off times for clients without having to turn the Shub off overnight. I know Asus routers can do that.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'm not sure why I'm getting these episodes of packet loss or apparent disconnection. The SH3 config file has not changed nor has the software version, so I am assuming a temporary or developing fault. Those latency spikes are not due to activity at this end either.

I see that others are getting similar issues. What is VM playing at?



https://www.cableforum.co.uk/images/local/2017/03/5.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Looks like an issue further into the network with the amount of customers seeing the same thing.

Virgin still not even acknowledged this new round of random packet loss