Re: Think Broadband Ping Monitor Results (POST YOURS)
 

This has been my graph since the installation of 300Mb and Super Hub 3. Notice the slot between 10pm and 6.00am when all devices in the house, apart from the modem and Asus router, were off.

[img][/img]



http://www.dslreports.com/speedtest/4465813

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Had a glitch yesterday. Although speedtests were fine I was having trouble streaming video from Livedrive through Kodi. (Slow buffering and freezing) You can also see drop outs on the graph. I rang CS. They quickly identified issues with power on some channels after remotely putting me back into router mode.

They made their adjustments and had the problem fixed within 10 minutes.

No problems now.

http://www.thinkbroadband.com/ping/s...24-07-2016.png


I wish these snapshot graphs really were snapshot graphs. They keep changing until the next midnight, often obliterating the issue being discussed.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yes, I've noticed that. Perhaps if the fault period was likely to be scrolled off the screen, posting a screen-shot of the graph might be a better option?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I have no problems, but you have to use the URL for "Snapshot Graph" not the Live one.

My problem is still there after over a year. They keep opening it as a fault, then closing it again despite it still being there and graphs and logs being posted to a very long thread on the VM forums.

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'm pretty sure I do, anyway here's a new one using the snapshot code for the small graph, BB code on unsupported forums:

http://www.thinkbroadband.com/ping/s...26-07-2016.png

We'll see if it scrolls.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Been doing some decorating over the last week which has meant that the Superhub has had to be turned off and moved and then re-connected later in the day. Sometimes on startup, it would do the exact same thing of dropping the connection and then eventually stabilising, as shown on your graph.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

If you check the modem logs, you'll probably see lots of T4 errors. Mine is not alone to have this problem in this street and area, but they can't tie it down at all.

The fault gets passed up to "Networks" then responses stop..... :(

---------- Post added at 13:02 ---------- Previous post was at 12:26 ----------

This is a link to the image I posted in the VM forum

[img]Download Failed (1)[/img]

Does this one lock to the snapshot time?

Link to the fault thread http://community.virginmedia.com/t5/...2917052#M47374

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

This one is from Saturday:

http://www.thinkbroadband.com/ping/s...23-07-2016.png

For me, its not much of an issue as the Superhub is rarely turned off. But I can see how it is annoying, as it renders the connection completely unusable while its happening. Will have a read of the thread later but could it be a bug between Superhub firmware and a particular brand/type of CMTS?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Interesting. That one seems locked whereas the ones posted here are scrolling. Which option did you use Taf? I posted using the one at the bottom of the snapshot list for BB code.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I use the Snapshot Graph, Small Graph (500x219 px) - HTML Link, and only copy the bit that starts src= (removing the inverted commas)

i.e. http://www.thinkbroadband.com/ping/s...26-07-2016.png

---------- Post added at 14:05 ---------- Previous post was at 14:02 ----------

Senior techs who have visited and tested (and swapped out almost everything) talked of "black porting"....

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Black porting (and red porting)? Sorry, Google isn't showing much.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

They must have boobed with the BB code version somewhere, I pasted the whole thing in as I suspect others have. Thanks Taf. :tu:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

No idea matey....

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

What could be causing this regular drop out?

I am monitoring for any effects on service. None yet.

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Virgin & Arris are still investigating this problem.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I knew there was an issue with a messy-looking graphs, but drop outs, actual breaks in service, are more of an issue. This morning two of those drop outs disconnected me from my cloud and prevented me browsing for a while.

I hope Virgin and Arris are doing more than looking into it!!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

My problemis that there is no evidence of any activity on this front.

I'm a professional in this game and I know exactly what to do as a series of steps to narrow down the root cause. We have no idea if these steps have been taken. VM's silence on the matter is disgraceful and disreputable.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Ditto my ongoing problem. Once "investigation" disappears further up the chain, it is impossible to get feedback even if it was promised. And someone at the Swansea office is very quick to close the fault number after trying unsuccessfully to contact me by telepathy.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

This is worrying.

I have been in contact with CS just now and have reported that roughly every half hour there is a connection drop. CS tell me, having checked and refreshed the connection that all channels show a 'green light' and that there are no problems. We talked about power levels. Mine range between 1.7 and -2.5. dBmV. This tallied with what CS could see. They also reported no evidence of connection drop outs over the last 24 hours.

I explained that the problem could be with the SH3 itself and that I had none of these problems with SH2. After speaking to one of his superiors the operative reported that SH3 issues had now been resolved and that the problem must be with my own router. (Grrrrrrrrrrrrrrrrr!!!)

By now I am getting tetchy, so I suggested that I monitor this problem for 24 hours with and without modem-only mode, and would report back.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Roughie - was this offshore that you spoke to? In any case a formal complaint would be in order - the VM bods on the VM forums have acknowledged that the fault lies on their side but are not able to give information on how it's being tackled etc.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yes, off-shore.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Dear oh dear. How long you been on the forums? Those oor sods have never used the VM service, don't know the equipment, prolly get paid on closed calls marked as successful.

I have raised this behind the scenes in the VM Superusers' forum. I don't expect to get anywhere because any reply I get will try and stray from the core topic. But it's ridiculous. Do complain via the "Contact Us" link on the VM web site.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Don't worry Seph I will.

I don't know why I am surprised at the response I got, may be because it doesn't happen to me much.

Thanks BTW.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I have put SH3 into router mode temporarily, to see if this makes a difference to the packet drops / connection losses.

The TBB monitor using the IPV4 address just shows a solid red profile. The direct IP address shows this. Not sure I ever saw a graph like that. It isn't telling me anything.

http://www.thinkbroadband.com/ping/s...31-07-2016.png



I'll keep it that way until the morning. The connection is much more stable right now. Is it possible that my ASUS N66U is clashing in some way with the SH3?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Well, it is true that when in modem mode, the ASUS router is handling the BQM responses.

But any circuit drops in modem mode won't be because of an ASUS setting imo. What I'l do this evening is turn my ASUS router off while I'm logged into the modem and see what that does to the circuit. The WAN IP address will have been closed down. The BQM will obviously show red but I'm interested in what the modem does.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

In the end I didn't have the patience to wait until the morning to test the router mode arrangement. I stayed up until 3.00 am instead.The connection appeared rock solid with no detectable drop outs.

Before going to bed I restored modem only mode. The result is all too clear.

http://www.thinkbroadband.com/ping/s...31-07-2016.png

I would obviously be interested in what you discover Seph. Meanwhile I need to ring CS again. I will not be in a strong position because they will inevitably point to my N66U as being the issue, not their kit. However, the point remains, that SH3 is the changed factor. Surely VM have a responsibility to ensure that their kit works with high quality mainstream routers such as mine.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Roughie,

Does it do the same with a wired PC straight into the Hub 3 when you are in modem mode?

I'm not on an Arris CMTS so me trying it has no value.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

My set up, includes 3 main ethernet cables going out to switches around the house which serve a variety of devices. So as not to disrupt the lives of the family :rolleyes: I will run SH3 in modem-only mode tonight, connected to my main PC, and have the router out of the loop.

Edit.............................................. ..............................................


I went ahead and disrupted everyone's lives anyway. I connected my main PC to the SH3 in modem only mode. There was a network connection, but sadly no internet connection.

Having just spoken to CS I have reset the SH3 in the hope that any new firmware might get downloaded. Unfortunately not. It is still 9.1.88T.

Currently in router mode and having no drop outs. Going back to modem only mode shortly.

A question for you Seph. One of my main reasons for having my own router is that I can use VPN with no trouble. My expat friends use my facility so they can easily access BBC iplayer etc, plus I use it for security when out and about using public wifi. Is it possible to use my ASUS just as an AP whilst still using it as a VPN server? Presumably the IP it is allocated can be used for VPN.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

No change.


http://www.thinkbroadband.com/ping/s...01-08-2016.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Okay, when plugging different devices in when in modem mode, you have to be careful how you do it or you won't get a valid external IP address. You absolutely definitely can't hot swap (i.e. unplug one device and plug another in while the modem is switched on) and even rebooting the modem doesn't always release the previous lease(s). The best way to get around this is to put the hub in modem mode, then power off the hub, unscrew the coax cable, then power the hub back on and wait a few mins (with the coax still removed). After about 2mins, screw the coax back in (With the hub still switched on) and give it another 2 or 3 mins. You should connect and get allocated an external IP. If it hasn't connected after 5mins, reboot once more.

There's a fair bit of ceremony to get that to work, but it's the only sure-fire way I know of to change devices when in modem mode.

You should be able to just disable DHCP on the Asus and stick it in the DMZ, more or less the same result as modem mode, just the superhub is allocating IP addresses (which means you can't assign DNS, IP's, etc. or anything easily). The VPN should work the same.

Note that your external IP address will be different when in router mode and whenever you plug a different device in when in modem mode.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I put the ASUS in DMZ using the IP allocated by the SHUB having disabled DHCP. I am assuming that I connect the ASUS using one of its LAN ports. It appears connected to the SHUB and is still dishing out WiFi. Unfortunately I cannot access the ASUS user interface, whether I connect through ASUS WAN or LAN.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Ah yes, sorry I missed this part. The asus has an access IP of 192.168.1.1 but the SHUB is dishing out IP addresses on 192.168.0.1 with a subnet of 255.255.255.0, which is a fancy way of saying they can't "see" each other. Easy enough to fix though!

On your PC/laptop, go to your IP settings and temporarily set a static IP of something like 192.168.1.50 with a subnet of 255.255.0.0

You should be able to access the assus on 192.168.1.1 again (Possibly nothing else though). Log in and change its access IP to something like 192.168.0.200 (Basically you just want it far away from the DHCP lease range the superhub is dishing out, to avoid conflicts, but on the same subnet).

Once you've done that you'll probably lose access from your PC again. Just switch it's IP back to dynamic, give it a minute and you should be able to access the asus on the IP you've assigned it as well as everything else on your network.

Pay careful note of the 3rd octet in the steps above, the Asus is currently on .1 and you need your PC to be on .1 to be able to "see" it but you want everything to be on .0 as that is what the superhub is on.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

OK. Thanks Kush. Nearly there. Just a couple of gaps to fill.

1. Should I have the ASUS connected to the Shub via the ASUS WAN or a LAN port?

2. I take it that the ASUS will switch of its DHCP function automatically. If not I assume I have to switch it off. (BTW I have factory restored the ASUS, so I guess I'll have to update the firmware whilst I am in there..

3. I want to restore my VPN as before, whilst knowing that the public IP will change. Do I need to anything to the SHUB to allow VPN through? e.g. DMZ the ASUS IP....... etc. Will the VPN user still use the same credentials, i.e. the public IP or wil lthey need to add the ASUS IP too?

4. The Shub is also not allowing through video streamed via KODI using FTP from Livedrive. I see nothing that helps with this in the advanced settings.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

WAN port.

It won't be automatic, you'll need to manually disable it - under Advanced Settings/WAN -> DHCP server. Disable it.

Having the Asus in the DMZ should be enough. Obviously your external IP will differ so they'll need to connect to that, but that's it - as long as everything else is the same, just the IP will be all they need.

I'll need more info on this, there's nothing the SHUB will be blocking by default, you might need to forward some ports if it's an internal device or something. Not sure what Livedrive is, so I'm a bit at a loss there.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thank you Kush. That all looks really useful. I'm having a go this morning.

Livedrive is merely a cloud provider, a tad expensive but perfect for our streaming and storage needs for work stuff and my very large media collection. It allows viewing of films and listening to music through your browser, but most importantly streaming through media applications using ftp. Kodi / XMBC is my weapon of choice. It has not been working so well with SH3, not just because of dropouts, but because it just isn't as crisp as it was through SH2.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Ahh ok! I don't use cloud storage for my "media" so I'm afraid I'm not terribly familiar with what's going on with that. Just to check, you've not left any QoS settings on your router, have you?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

No I didn't. :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Well, FTP is awkward, there are two modes to FTP, "Passive" and "Active" and they both work a bit differently and work on different ports. Passive (PASV) is better, it allows a lot more connections from the client, but also requires more ports open on the server. Active isn't as good, but usually requires the client to have ports directly forwarded for it to work. I reckon this is probably what's wrong.

We need to figure out why the FTP connection isn't working. Easiest thing to do is load up filezilla on your PC, try to connect to your live drive and either report back any errors you're seeing or measure how fast it's able to download a video file.

We can then use that as a benchmark against KODI. If it works on your PC but not KODI, we know it's just a configuration setting (either on KODI or the shub), if it doesn't then we can figure out from filezilla's logs what is going on.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

So roughbeast, looks like your issue has made the news:

http://www.ispreview.co.uk/index.php...3-routers.html

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

"The bug, which was first spotted all the way back in March 2016 and still hasn’t been resolved nearly half a year later"

that just says it all doesn't it. I am glad I haven't got a shub 3. Considering shub3s are going to be the default cpe going forward with the way speed upgrades are going you would have thought that this would be priority numero uno to fix.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

You're welcome ;)

EDIT: That story helps you guys can help fund the beer I owe Mark.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'll try that. Thanks.

meanwhile I have been on to Homeworks, tech guys and they have acknowledged my problem. They confirmed the Arris card element of the problem. The operator says he has boosted my power and changed my network route. The result seems to be pretty good. We haven't detected any drop outs for 2 days. This is not to say there haven't been any, just that our service appears unaffected. The re-routing came with an IP change; an IP that doesn't register on a BQM.

Out of frustration earlier that day I rang CS and asked that I try my old SH2 with 300Mb. The operative declined and said that is not possible, however she said that I could use the SH2 if I degraded to 200MB. I leapt at the chance and said, "Go ahead." She then said that I would have to wait 30 days!! I was ready to explode by now.

After expressions of frustrations and dismay the lady and her manager agreed. They dropped my package to 200Mb. They put me through to the technical dept who would help register my SH2. I explained to them why I had been sent, upon which they announced that this was not possible, not for technical reasons, but that because VM do not allow people to go from a SH3 to a SH3. I demanded a manager (almost in tears of anger by now) A manager rang me back.

She explained why I couldn't have an SH2 with 200Mb, and that I had to have a SH3. "VM is 'moving forward, not back," she explained. After a long heated conversation she agreed to put me back 300Mb immediately, very apologetic by now, having realised that CS had let me down big time and caused me unnecessary distress.

Following the restoration of 300Mb I was put through to the techie who boosted my channel power and rerouted me.

I am now approaching the ombudsmen regarding the original problem and the incompetence of some CS staff and of the training system. CS are not fit for purpose.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Kush. I figure that Livedrive FTP is the active variety. It uses Port 21. Using SH2 I never had to port-forward to get perfect streaming, even of Blue Ray film files as big as 30Gb.

With SH3 the largest files it will manage without slow buffering is 1.5Gb. I have forward the port to all house devices that use Kodi. I have also used an advanced config file within Kodi to allow it to use greater cache for buffering. I really believe it is the SH3 causing the problem even if my connection appears not to be dropping out.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

But the strange thing is that is does not affect everyone.
I have the Hub 3 in Modem Mode and do not get the drop outs ?
Still, I agree this should be the No1. priority ....

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Maybe it only affects certain ports?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

:rolleyes: such as the one port that only works in modem mode

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I meant ports as in 21, 80 433 etc It's a stupid term but we're stuck with it

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

My boot-up disruption continues (almost a year now) and investigation seems to have entered a black hole despite assurances I would be kept up to date on progress.


The thread http://community.virginmedia.com/t5/...2917052#M47374 seems to be ignored totally most of the time by VM, except when one of the staff pop-up and say they can only read the last post as "it's the way their system is set up".

They are also aware that the fault is common in my local area and beyond.

http://www.thinkbroadband.com/ping/s...07-08-2016.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Okay so...you can't really forward a single port to multiple devices, it doesn't really work that way - so I am not entirely sure what you've done there. IS there a better way to connect to livedrive than FTP? FTP is....less than ideal.

I thought the problem only affected the SH3 when it was connected to certain UBR's (or whatever they're called these days)?
I've got my SH3 in modem mode, have done for months and it hasn't given me any grief at all.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I forwarded a range which included 21.


I cannot account for the problems I am having, along with a good number of other SH3 users. ( The forums surely aren't lying.) Folk at CS mostly say that my case is their first. I get a feeling that the problem is being brushed under the carpet.

There is a mobile app for Livedrive streaming, which I am trying out. My T95 box for TV, the one I have been using for Kodi, is Android. It works for streaming, direct from the Livedrive web pages, but the quality does not reflect the original. A Blue Ray looks like SD. It is also cumbersome to use, having to switch my remote into mouse mode and back frequently.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

You can still only forward one port to one internal address. If you've forwarded a range, you've forwarded several ports to either the same address or different ports to different addresses. Either way, range or not, port 21 can only go to a single address.


Hmmm, that's a shame. Does livedrive support any other protocols?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

[img]Download Failed (1)[/img]

Appreciate any suggestions on the above spikes. It's something to do with my desktop pc as they only occur when I turn it on.

When they occur I get a brief period where I cannot connect to any web sites. Have run full virus scans - I'm using Bitdefender Antivirus Plus 2016 and also using Zonealarm Pro firewall.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

SFTP WebDav

Just to complicate things Livedrive posted this yesterday. Now I'm wondering how long that has been going on for and whether or not I have been slagging off SH3 more than I needed to.

"9th Aug 16 - 15:31
FTP/SFTP/WebDAV: Performance issues

We are currently experiencing issues with the services that run FTP/SFTP & WebDAV, customers may see drops in the transfer speeds. Our engineers are in the process of investigating.

Please monitor this page for updates."

---------- Post added at 17:49 ---------- Previous post was at 17:48 ----------


Looks like Superhub 3 problems to me. Just a guess. :rolleyes:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I should have said I'm on 100Mb so still on Superhub 1 but same cause I guess.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It looks very similar to the regular 30 minute drop out I had when I swapped to SH3. The solution, in the end, was to boost my power levels and 'reroute' my connection.

Time to call CS methinks. Also post your graph in the official help forum. http://community.virginmedia.com/t5/...unityHubForums You should get a response from VM techies there.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thanks for reply roughbeast when I get the chance I'm going to connect the laptop via ethernet just to see if the same thing happens before I take it further.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Stands to reason, if it only happens when the PC is switched on, the PC may be the one at fault.

Not entirely sure what PC fault would cause a graph like that though.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Quite.

TBB measures activity modem-side. Increased traffic initiated by your PC would show up. Drop outs are caused modem-side or actually in the network itself.

Could low power levels produce a periodic drop out when the system is put under pressure by a connected PC?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I connected the laptop via ethernet cable and had no problems at all. Switched back to the pc, even tried swapping to the cable and port used with the laptop, and the symptoms started again as soon as I turned it on.

That's something I forgot to mention that it starts on boot-up, seems to occur approx every hour even if pc is idling, doesn't have to be doing any obvious tasks.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Have you got something that happens periodically, like a scheduled review of cloud files by some client on your PCs?


The fact that the effect occurs only when your PC is on doesn't mean that the fault is with you. I would still bank on power levels. Call CS, especially if the drop outs are affecting your quality of service.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I was getting spikes on my FTTC, turned out to be caused by my firewall.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Did the spikes coincide with a drop in your QOS?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Because the BQM works between router and TBB, the only cause I can think of is that the PC is sending stuff in bursts over the Internet. A background process,perhaps' a Trojan or something.

Logically unlikely to be much else.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Fault on switch-on, first reported to VM on their forum on 23rd September 2015, is still occurring regularly.

All attempts to repair have disappeared into the ether it seems. VM forum staff occasionally respond, but that's about it.

https://www.cableforum.co.uk/images/local/2016/08/4.jpg

http://community.virginmedia.com/t5/...2917052#M47374

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I have had fault numbers which they closed after failing to contact me by telepathy. The senior tech that has visited said that it WAS a fault in their network, and was deployed manpower to sort it.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Fault numbers can be generated for investigation then closed, then opened, then closed..

If they know what the problem is and deployed manpower surely they would have fixed it by now?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Muddie,

Have you been following Taf's story both here and in the VM forums? VM have been useless in solving a clearly demonstrated problem - shown for months in constant BQMs and logs that Taf has provided. Taf's "telepathy" sarcasm is entirely jusified when you know the story.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I think TAF deserves better from VM and that the "class of fault" should not be the differentiator because in the customer's mind it is adversely affecting his connection.

Your note came across as "what did you expect from them". TAF needs a solution.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I am not the only subscriber suffering this problem, and I was told that many have been complaining for about the same length of time (coming up on a year).

I thought that contacting the CEO might have got it sorted, but when I received a phonecall from a VM person demanding "What do you want?" I got the feeling I was about to be stonewalled. I have never mentioned compensation, freebies or upgrades, but that person seemed to be under the impression I was.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I haven't seen the same BQM thing as you have from anyone else. Obviously I may have missed them - got any pointers, Taf?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I leave our SH1 powered all the time. We need it typically from 8am til 11pm so I don't bother to power it down. I think it just asks for problems to power cycle it unless there's an issue?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The tech who mentioned it described the others reporting the fault as "not tech savvy, but vocal when a problem arises". So no chance of them posting network logs, power levels and BQM graphs.

I do so to help them find a solution. Being a retired tech/eng I know how evil diagnosing and then fixing intermittent faults can be.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I've seen it occur on other user's BQM's, though not often. Can't remember the links as was long ago.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Will do. Several techs have mentioned black porting and noise on the return leg. Monitoring has been carried out at the local HQ, but it still has them stumped.

---------- Post added at 12:58 ---------- Previous post was at 12:52 ----------

Here's the info when all is good (at the moment)

Super Hub VMDG490

Acquired Downstream Channel (Hz) 283000000 Locked
Ranged Upstream Channel (Hz) 39400000 Success
Provisioning State OK Operational

Frequency (Hz) 283000000 267000000 275000000 291000000 299000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 43 41 42 44 45 46 47 48
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) -0.31 0.12 0.00 -0.45 -0.29 -0.42 -0.48 -0.49
RxMER (dB) 37.64 37.64 37.36 37.64 38.26 37.94 37.94 37.94
Pre RS Errors Reset Counter 0 19 4 2 0 0 0 0
Post RS Errors Reset Counter 0 0 0 0 0 0 0 0

Channel Type 2.0 N/A N/A 2.0
Channel ID 34 N/A N/A 35
Frequency (Hz) 39400000 N/A N/A 32600000
Ranging Status Success Other Other Success
Modulation 64QAM N/A N/A 64QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 44.00 N/A N/A 43.50
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

Modulation Type QPSK QPSK QPSK 64QAM 64QAM 64QAM
Differential Encoding OFF OFF OFF OFF OFF OFF
Preamble Length 56 384 384 104 128 128
Preamble Value Offset 396 6 6 1028 1028 1028
FEC Error Correction (T) 0 0 0 10 10 10
FEC Codeword Information Bytes (K) 16 34 34 150 232 232
Maximum Burst Size 0 0 0 2 0 0
Guard Time Size 8 48 48 8 8 8
Last Codeword Length Fixed Fixed Fixed Shortened Shortened Shortened
Scrambler On/Off ON ON ON ON ON ON

General Configuration
Network Access Allowed
Maximum Number of CPEs 1
Baseline Privacy Enabled
DOCSIS Mode EuroDOCSIS 3.0
Config File
Primary Downstream Service Flow
SFID 60603
Max Traffic Rate 165000000 bps
Max Traffic Burst 42600 bytes
Min Traffic Rate 0 bps
Primary Upstream Service Flow
SFID 60602
Max Traffic Rate 10500000 bps
Max Traffic Burst 16320 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 16320 bytes
Scheduling Type Best Effort

Network Log Clear.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...2017/06/11.png

Acquired Downstream Channel (Hz) 299000000 Locked
Ranged Upstream Channel (Hz) 39400000 Success
Provisioning State OK Operational

Frequency (Hz) 299000000 267000000 275000000 283000000 291000000 307000000 315000000

323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 45 41 42 43 44 46 47 48
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000

6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) -0.76 -0.38 -0.51 -0.77 -0.92 -0.88 -0.86 -0.88
RxMER (dB) 38.26 37.94 37.94 37.64 37.94 37.36 38.61 36.84
Pre RS Errors Reset Counter 964 877 979 953 936 920 983 985
Post RS Errors Reset Counter 964 873 979 953 936 920 983 985

Channel Type 2.0 N/A N/A 2.0
Channel ID 35 N/A N/A 33
Frequency (Hz) 32600000 N/A N/A 46200000
Ranging Status Success N/A N/A Success
Modulation 16QAM N/A N/A 64QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 43.75 N/A N/A 45.25
T1 Timeouts 3 3 3 3
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

Modulation Type QPSK QPSK QPSK 32QAM 32QAM 32QAM
Differential Encoding OFF OFF OFF OFF OFF OFF
Preamble Length 56 384 384 96 112 112
Preamble Value Offset 396 6 6 1028 1028 1028
FEC Error Correction (T) 0 0 0 8 8 8
FEC Codeword Information Bytes (K) 16 34 34 150 236 236
Maximum Burst Size 0 0 0 2 0 0
Guard Time Size 8 48 48 8 8 8
Last Codeword Length Fixed Fixed Fixed Shortened Shortened Shortened
Scrambler On/Off ON ON ON ON ON ON

General Configuration
Network Access Allowed
Maximum Number of CPEs 1
Baseline Privacy Enabled
DOCSIS Mode EuroDOCSIS 3.0
Config File
Primary Downstream Service Flow
SFID 7173
Max Traffic Rate 165000000 bps
Max Traffic Burst 42600 bytes
Min Traffic Rate 0 bps
Primary Upstream Service Flow
SFID 7172
Max Traffic Rate 10500000 bps
Max Traffic Burst 16320 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 16320 bytes
Scheduling Type Best Effort

01/09/2016 09:13:22 GMT 01/09/2016 09:13:22 GMT Error (4) 68000407 TOD established
01/09/2016 09:13:12 GMT 01/09/2016 09:13:12 GMT Notice (6) 84000510 Downstream Locked Successfully
01/09/2016 09:12:56 GMT 01/09/2016 09:12:56 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 09:12:34 GMT 01/09/2016 09:12:34 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 09:11:34 GMT 01/09/2016 09:11:34 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 09:10:34 GMT 01/09/2016 09:10:34 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 09:09:34 GMT 01/09/2016 09:09:34 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 09:07:34 GMT 01/09/2016 09:07:34 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 09:06:34 GMT 01/09/2016 09:06:34 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 09:05:34 GMT 01/09/2016 09:05:34 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 09:04:51 GMT 01/09/2016 09:04:51 GMT Error (4) 67070100 DBC-ACK not received
01/09/2016 09:04:49 GMT 01/09/2016 09:04:49 GMT Warning (5) 85010200 TCS Partial Service
01/09/2016 09:04:33 GMT 01/09/2016 09:04:33 GMT Error (4) 68010302 DHCP WAN IP - 86.xxxx
01/09/2016 09:04:04 GMT 01/09/2016 09:04:04 GMT Error (4) 68000407 TOD established
01/09/2016 09:03:55 GMT 01/09/2016 09:03:55 GMT Notice (6) 84000510 Downstream Locked Successfully
01/09/2016 09:03:17 GMT 01/09/2016 09:03:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 09:02:17 GMT 01/09/2016 09:02:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 09:01:17 GMT 01/09/2016 09:01:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 09:00:17 GMT 01/09/2016 09:00:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:59:17 GMT 01/09/2016 08:59:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:58:17 GMT 01/09/2016 08:58:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:57:17 GMT 01/09/2016 08:57:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:56:17 GMT 01/09/2016 08:56:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:55:33 GMT 01/09/2016 08:55:33 GMT Error (4) 67070100 DBC-ACK not received
01/09/2016 08:55:31 GMT 01/09/2016 08:55:31 GMT Warning (5) 85010200 TCS Partial Service
01/09/2016 08:55:16 GMT 01/09/2016 08:55:16 GMT Error (4) 68010302 DHCP WAN IP - 86.xxxxx
01/09/2016 08:54:47 GMT 01/09/2016 08:54:47 GMT Error (4) 68000407 TOD established
01/09/2016 08:54:36 GMT 01/09/2016 08:54:36 GMT Notice (6) 84000510 Downstream Locked Successfully
01/09/2016 08:54:22 GMT 01/09/2016 08:54:22 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:54:00 GMT 01/09/2016 08:54:00 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:53:00 GMT 01/09/2016 08:53:00 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:52:00 GMT 01/09/2016 08:52:00 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:51:00 GMT 01/09/2016 08:51:00 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:50:00 GMT 01/09/2016 08:50:00 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:49:00 GMT 01/09/2016 08:49:00 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:47:00 GMT 01/09/2016 08:47:00 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance

Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:46:16 GMT 01/09/2016 08:46:16 GMT Error (4) 67070100 DBC-ACK not received
01/09/2016 08:46:14 GMT 01/09/2016 08:46:14 GMT Warning (5) 85010200 TCS Partial Service
01/09/2016 08:46:01 GMT 01/09/2016 08:46:01 GMT Error (4) 68010302 DHCP WAN IP - 86.xxxxxx
01/09/2016 08:45:30 GMT 01/09/2016 08:45:30 GMT Error (4) 68000407 TOD established
01/09/2016 08:45:20 GMT 01/09/2016 08:45:20 GMT Notice (6) 84000510 Downstream Locked Successfully
01/09/2016 08:45:05 GMT 01/09/2016 08:45:05 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance

Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:44:42 GMT 01/09/2016 08:44:42 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance

Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:43:42 GMT 01/09/2016 08:43:42 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance

Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:42:42 GMT 01/09/2016 08:42:42 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance

Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:41:42 GMT 01/09/2016 08:41:42 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance

Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:40:42 GMT 01/09/2016 08:40:42 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance

Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:39:42 GMT 01/09/2016 08:39:42 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance

Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:38:42 GMT 01/09/2016 08:38:42 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance

Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:37:42 GMT 01/09/2016 08:37:42 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance

Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:36:59 GMT 01/09/2016 08:36:59 GMT Error (4) 67070100 DBC-ACK not received
01/09/2016 08:36:57 GMT 01/09/2016 08:36:57 GMT Warning (5) 85010200 TCS Partial Service
01/09/2016 08:36:42 GMT 01/09/2016 08:36:42 GMT Error (4) 68010302 DHCP WAN IP - 86.xxxxxxx
01/09/2016 08:36:12 GMT 01/09/2016 08:36:12 GMT Error (4) 68000407 TOD established
01/09/2016 08:36:02 GMT 01/09/2016 08:36:02 GMT Notice (6) 84000510 Downstream Locked Successfully

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I had to power down for electrical work at home. And it happened again!

http://www.thinkbroadband.com/ping/s...01-09-2016.png

01/09/2016 13:57:55 GMT 01/09/2016 13:57:55 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:56:55 GMT 01/09/2016 13:56:55 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:55:55 GMT 01/09/2016 13:55:55 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:32:33 GMT 01/09/2016 13:32:33 GMT Error (4) 67070100 DBC-ACK not received
01/09/2016 13:32:31 GMT 01/09/2016 13:32:31 GMT Warning (5) 85010200 TCS Partial Service
01/09/2016 13:32:17 GMT 01/09/2016 13:32:17 GMT Error (4) 68010302 DHCP WAN IP - 86.xxxxx
01/09/2016 13:31:46 GMT 01/09/2016 13:31:46 GMT Error (4) 68000407 TOD established
01/09/2016 13:31:36 GMT 01/09/2016 13:31:36 GMT Notice (6) 84000510 Downstream Locked Successfully
01/09/2016 13:31:21 GMT 01/09/2016 13:31:21 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:30:59 GMT 01/09/2016 13:30:59 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:29:59 GMT 01/09/2016 13:29:59 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:28:59 GMT 01/09/2016 13:28:59 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:27:59 GMT 01/09/2016 13:27:59 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:26:59 GMT 01/09/2016 13:26:59 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:25:59 GMT 01/09/2016 13:25:59 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:24:59 GMT 01/09/2016 13:24:59 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:23:59 GMT 01/09/2016 13:23:59 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:23:16 GMT 01/09/2016 13:23:16 GMT Error (4) 67070100 DBC-ACK not received
01/09/2016 13:23:14 GMT 01/09/2016 13:23:14 GMT Warning (5) 85010200 TCS Partial Service
01/09/2016 13:22:59 GMT 01/09/2016 13:22:59 GMT Error (4) 68010302 DHCP WAN IP - 86.10.6.249
01/09/2016 13:22:29 GMT 01/09/2016 13:22:29 GMT Error (4) 68000407 TOD established
01/09/2016 13:22:18 GMT 01/09/2016 13:22:18 GMT Notice (6) 84000510 Downstream Locked Successfully
01/09/2016 13:22:03 GMT 01/09/2016 13:22:03 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

---------- Post added at 15:00 ---------- Previous post was at 14:54 ----------

Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 35 N/A N/A 33
Frequency (Hz) 32600000 N/A N/A 46200000
Ranging Status Timeout T4 N/A N/A Timeout T4
Modulation 64QAM N/A N/A 64QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 43.75 N/A N/A 45.25
T1 Timeouts 5 5 5 5
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 1 0 0 8

Frequency (Hz) 299000000 267000000 275000000 283000000 291000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 45 41 42 43 44 46 47 48
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) -0.83 -0.48 -0.57 -0.90 -1.00 -0.99 -1.02 -1.01
RxMER (dB) 37.94 37.94 37.94 37.36 38.26 37.09 37.09 37.64
Pre RS Errors Reset Counter 979 988 923 953 946 977 975 953
Post RS Errors Reset Counter 975 970 922 951 946 977 975 953

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Taf - do any of your neighbours get this?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Immediate neighbour and one a few doors up. Plus the same situation "in the local area and further".

"Not tied to one street cabinet" I was told at one point.

"Further up the network".

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I've posted in the VM forum.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Looks like a routing problem is hitting uddingston

------------------------------------------------------------------------
-

1 <1 ms <1 ms <1 ms router.asus.com [10.14.6.2]
2 12 ms 13 ms 17 ms 10.81.4.1
3 13 ms 23 ms 13 ms uddi-core-2a-xe-804-0.network.virginmedia.net [62.253.2.97]
4 * * * Request timed out.
5 * * * Request timed out.
6 236 ms 224 ms 215 ms leed-icdn-1-ae9-0.network.virginmedia.net [62.254.85.54]
7 224 ms 227 ms 236 ms 25.232-252-62.static.virginmediabusiness.co.uk [62.252.232.25]

Trace complete.


1 <1 ms <1 ms <1 ms router.asus.com [10.14.6.2]
2 15 ms 9 ms 11 ms 10.81.4.1
3 11 ms 22 ms 15 ms uddi-core-2a-xe-805-0.network.virginmedia.net [62.253.2.101]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 227 ms 232 ms 269 ms nrth-bb-1c-ae1-0.network.virginmedia.net [62.254.42.222]
8 240 ms 238 ms 245 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
9 226 ms 223 ms 241 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
10 * * * Request timed out.
11 * * * Request timed out.
12 230 ms 217 ms 242 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
13 257 ms 243 ms 226 ms 132.185.255.148
14 237 ms 239 ms 255 ms bbc-vip146.telhc.bbc.co.uk [212.58.244.27]

Trace complete.

https://www.cableforum.co.uk/images/...2016/09/14.png

http://beta.speedtest.net/result/5608204226

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Much better in Warrington than six months ago.
http://www.thinkbroadband.com/ping/s...07-09-2016.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

What the heck is going on this afternoon?

https://www.cableforum.co.uk/images/...2016/09/11.jpg

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Your issues have been going on for ages.. :( Have you had any credit on your account or anything like that ? Hope it gets fixed soon.

---------- Post added at 21:58 ---------- Previous post was at 21:51 ----------

Starting to look a bit congested again in the peak.

http://www.thinkbroadband.com/ping/s...20-09-2016.png


The red spike was me resetting the router and modem.

http://www.thinkbroadband.com/ping/s...21-09-2016.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Nothing at all, in fact VM HQ ignore me, fault handling respond by telepathy, and VM forum bods only reply if I "report" my own post to the moderator.

I've just reported my post today asking if I should wear a silly hat for this, the ANNIVERSARY of the thread and my fault.

:(:(:(:(:(:(:(:(:(:(:(:(:(

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thought about leaving VM if you can get fibre via other sources?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I did have a look around but could find nothing comparable for the price. All I want is a solid service whenever I want/need to use it.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

VM forum has responded..

Home visit in 2 days.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Getting quite a bit of packet loss.

http://www.thinkbroadband.com/ping/s...26-09-2016.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Guess one of the downstream channels is borked. Reporting zero RxMER.

DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 251000000 235000000 243000000 259000000 267000000 275000000 283000000 291000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 59 57 58 60 61 62 63 64
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 4.38 4.46 4.55 3.99 3.71 3.33 3.23 3.39
RxMER (dB) 35.42 35.08 35.25 35.25 35.42 35.25 34.93 0.00
Pre RS Errors Reset Counter 53296 76577 61397 25305 27528 28652 30429 944
Post RS Errors Reset Counter 8552 5433 2995 4156 24577 25213 25371 232

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Reboot should fix it.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thanks, that's sorted it :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The home visit triggered a request to rate their service....

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Had to turn off for a short while earlier. On startup, seem to have gotten a graph similar to what Taf is experiencing. Network log is showing T4 timeouts.

https://www.cableforum.co.uk/images/...2016/10/24.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Does your network log look a bit like this?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Network Log
First Time Last Time Priority Error Number Description
03/10/2016 12:45:11 GMT 03/10/2016 12:45:11 GMT Error (4) 68000407 TOD established
03/10/2016 12:45:02 GMT 03/10/2016 12:45:02 GMT Notice (6) 84000510 Downstream Locked Successfully
03/10/2016 12:44:54 GMT 03/10/2016 12:44:54 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:44:31 GMT 03/10/2016 12:44:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:43:31 GMT 03/10/2016 12:43:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:42:31 GMT 03/10/2016 12:42:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:41:31 GMT 03/10/2016 12:41:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:40:31 GMT 03/10/2016 12:40:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:39:31 GMT 03/10/2016 12:39:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:38:31 GMT 03/10/2016 12:38:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:37:31 GMT 03/10/2016 12:37:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:36:49 GMT 03/10/2016 12:36:49 GMT Error (4) 67070100 DBC-ACK not received
03/10/2016 12:36:47 GMT 03/10/2016 12:36:47 GMT Warning (5) 85010200 TCS Partial Service
03/10/2016 12:36:01 GMT 03/10/2016 12:36:01 GMT Error (4) 68000407 TOD established
03/10/2016 12:35:50 GMT 03/10/2016 12:35:50 GMT Notice (6) 84000510 Downstream Locked Successfully
03/10/2016 12:35:41 GMT 03/10/2016 12:35:41 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:35:17 GMT 03/10/2016 12:35:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:34:17 GMT 03/10/2016 12:34:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:33:17 GMT 03/10/2016 12:33:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:32:17 GMT 03/10/2016 12:32:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

Looks near enough the same

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Could you add this log and graph to my thread http://community.virginmedia.com/t5/...2917052#M47374 adding your location?

The fault open for it is F004784782

Maybe this can push them to find a fix faster than 1 year+ :dunce:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yep, will do.

Edit: Done.