Re: TiVo
 

Around the end of March can realistically be a few days before or a few days after the actual last day of the month.

VM never actually stated that you would get an email on the last day of March.

More than likely the emails will be sent in batches over a period of time possibly a few days to a week. As there will be a lot to send out.

Re: TiVo
 

Plenty of hope. VM have a lot more influence and money than a few Premiere users.

Re: TiVo
 

Am I missing something here I thought the first few days of April would be classed as early April. The end of March in April mmmmmmm :rolleyes:

Another VM favourite word AROUND.

Re: TiVo
 

DF did say they were going out today though, so we'll see.

---------- Post added at 11:56 ---------- Previous post was at 11:53 ----------

They said around.

Re: TiVo
 

Why not say early April then , would make more sense.

Re: TiVo
 

I guess they didn't (haven't) have the date set, god knows.

Re: TiVo
 

The more I read postings regarding TiVo bugs the more I realise just how good the SA V+ is. It was way ahead of it's time.:gpoint::gpoint:

The only attraction the TiVo has for me is the larger hard drive.:scratch:

---------- Post added at 12:18 ---------- Previous post was at 12:16 ----------

They may be going by the clock on the TiVo!:bump:

Re: TiVo
 

Thanks :)

Re: TiVo
 

Thanks for registering to be in the running to get one of 1000 TiVo boxes, to enjoy on us for a year.

As much as we’d have loved you to win one, sadly you weren’t successful in securing a free TiVo box in our prize draw.

If you’d like to upgrade to our supercharged TV service, just sit tight. We're launching in April so we’ll be in touch in the COMING WEEKS with an exclusive offer.
no mention of the end of march here.

Re: TiVo
 

Fair point.

Let's define 'around' then. How many days into April would you give VM to send out the first email of these batches, for it to be considered 'around the end of March'?

---------- Post added at 12:37 ---------- Previous post was at 12:30 ----------

I may be wrong here, but that was a reply to both pre-regs and non pre reg current customers (both were entered into the draw). So it had to be more general with the date. Pre regs get tivo first.

Re: TiVo
 

Too Tivolicious for you babe.

Re: TiVo
 

Because there was a miniscule chance they would make the end of March, which PR wise sounded way better?

Re: TiVo
 

I just phoned VM to ask about the Tivo and the said to expect a further email on 4th April :rolleyes:

Re: TiVo
 

But they didn't LOL :D

And there track record isn't the best what's the Phrase COMING SOON :D

Re: TiVo
 

We're only at 1 O'Clock, there's plenty of time for an email yet. :)

Re: TiVo
 

Hi everybody been reading this post for while and got my copy of electric the virgin mag yesterday and it says that it will be available from the 4th april and to call 0800 052 0781 to order one for xl customers and the lower end box will be coming soon.

Re: TiVo
 

:welcome:

Yep your right but didn't see that number, what page is that on?

Re: TiVo
 

So that is the date for everybody. Those that have pre-registered are meant to be able to order first ahead of anybody contacting that number of the 4th. I feel a VM c*ckup coming on!

Re: TiVo
 

So, if any XL customer can order from the 4th, Pre-regs should be contacted earlier as we were told we would be one of the first to get it. If we have to wait until until the 4th, we will just be one of the general XL cue.

---------- Post added at 13:18 ---------- Previous post was at 13:17 ----------

You beat me to it! :)

Re: TiVo
 

Yellow box, bottom left on page 12. Also others dotted around.

Re: TiVo
 

As l said a shambolic chaos from the 1st of December to now and still going on now and probably for much longer, we were supposed to have prioroty as existing customers and yet its seems we won,t have prioroty over new customers'
One word shocking.

Re: TiVo
 

Yes...

Pre-registration early access promise: BROKEN
Existing customer early access promise: BROKEN

0 out of 2 is quite good for VM to be honest!

Re: TiVo
 

Ah yep see that, was looking on the main article. Cheers.

Re: TiVo
 

Well DF did promise us a nice surprise!:banghead:

Re: TiVo
 

We don't know that for sure yet. There is still time for an email with ordering instructions to arrive before the 4th April. It appears that we will be ordering with all XL customers, but VM may have a way of srill getting TIVO to Pre Regs first, that we aren't aware of.

Re: TiVo
 

If it does go on general release on the 4th I would imagine that pre reg customers would be given install dates ahead of new orders.

Re: TiVo
 

Will you guys leave poor old DF alone - he's supposed to be enjoying a few days off, not answering all these questions on the forum.

Go on DF go and enjoy yourself
:beer:








By the way
WHERE'S MY E-MAIL


:LOL::LOL:

Re: TiVo
 

Here is the launch party looks so errr glam... ;)

http://www.heatworld.com/Star-Style/...a-tivo-launch/

Re: TiVo
 

I hope that is the case; it's a question of how it would work in practice. If any XL customer can ring up on the 4th April, presumably, the CS rep will look at avaolable install dates and book it? Unless they leave X number of install dates free for pre regs, but as they don't know how many pre regs will want a tivo, that would be hard to estimate and would lead to a very inefficient way of booking installs.

Surely, the promised email before the 4th to pre regs to order online is the best way?

The other possible thing is that the 4th, published in the magazine is not the correct date as it has been suggested that tivo as slipped back a little?

Re: TiVo
 

It's patently obvious that this box, despite extensive beta testing, is not Market ready.:omg:

Re: TiVo
 

That's what I was trying to work out, not sure how they will work that one out.
DF mentioned it slipping by a few days, that mag would have gone to print at least a couple of weeks ago so could very well be wrong.

Re: TiVo
 

Spot on :tu:

Re: TiVo
 

Agreed, that magazine is created in advance so events have changed after the content is frozen.

It could possibly be that pre-registered get an email with a link to the new web ordering page but that page is not publically announced for another week say, so we have 7 days to order in advance.

So the message here if that happens is to NOT publish the link on this BB so anybody can use it. That link is mine, all mine, ha ha ha!!! (yes I am going mad waiting since the 1st December!) :shocked::mad::D

Re: TiVo
 

1 > Pre regs' will be installed before General release customers

2 > Pre regs' are getting a special deal that other customer will not be getting

https://www.cableforum.co.uk/images/...2011/09/11.gif

---------- Post added at 14:31 ---------- Previous post was at 14:29 ----------

You know some idiot will :(

Re: TiVo
 

My guess is they will be personalised links, no use to anyone else.
:D :angel:

Re: TiVo
 

Thanks mate :)

---------- Post added at 14:34 ---------- Previous post was at 14:32 ----------


Yeah, I think they will be too :)

Re: TiVo
 

That shouldb't be a problem as they should have a list of account numbers that pre-registered, so they should be able to prevent anyone ordering via that web link who isn't on the pre reg list.

Re: TiVo
 

I bet you someone does post a "link" after they've ordered :D

It will be useless though unless you are on the account list :)

Re: TiVo
 

So you can see everybody trying it the same as when they sent out the 1000 remotes:erm:

Re: TiVo
 

Just had an email...

One problem though, my name isn't Dean!

Re: TiVo
 

Just had my email. Theyve got the name wrong, my name isnt Dean lol


Hello Dean,

Now here’s something you don’t see everyday. You’ve got the chance to be one of the first to order our amazing 1TB TiVo® box before everyone else because you’re a Virgin Media customer and you pre-registered your interest in our TiVo service.

During the week beginning 11th April, we’ll be opening an exclusive pre-sale event just for you, so you can order Virgin Media TV powered by TiVo. We’ll email you the details on the day and you can be one of the first to get your hands on our latest kit before it goes on general sale.

Here’s the deal:
# 1TB TiVo box
# £149.95 one-off activation fee exclusively for existing customers (everyone else pays £199.95)
# £3 additional monthly fee with TV XL

Our exclusive pre-sale event for the 1TB box is only available to you. Think of it as a little ‘thank you’ from us for being a Virgin Media customer and for being one of the very first to register your interest in our TiVo service.

We’ll email you again during the week of 11th April to tell you more. If you’d like to take another look at what our TiVo service can do, head over to our Discover TiVo site for all the details.

Keep your eyes peeled on your inbox

The Virgin Media team

General: £40 installation fee applies. TiVo box remains property of Virgin Media. New 12-month minimum term contract applies. 1TB TiVo box: you must take, or upgrade to, TV XL to be eligible. If you cease to be an XL TV customer, we reserve the right to charge you the then applicable monthly TiVo charge (currently £8 for TV L or M+). TiVo is not available on TV M. Information about your TiVo use: By having the TiVo service and/or by using it you are providing your consent for us to use your viewing information to personalise your experience of the TiVo service (in addition to the other purposes set out in our privacy policy). We may share with third parties information about your use of the TiVo service in an aggregated form which will not personally identify you. This aggregated data may be used by those third parties for their marketing purposes (e.g. to improve their targeting of advertising based on user preferences).

Re: TiVo
 

Just received my email: but they got my name wrong - i'm not Dean!
Not very impressed with the deal - looks like we're going to have to pay the £40 installation fee when others haven't?

Re: TiVo
 

My e-mail arrived @15:13 today to offer me the chance to be one of the first, opening date is the 11th April



Bit pointless since I had mine installed three weeks ago ;)

Bit slow in typing I see........

Re: TiVo
 

What!!

I just got an e-mail about it : -

Here’s the deal:

1TB TiVo box
£149.95 one-off activation fee exclusively for existing customers (everyone else pays £199.95)
£3 additional monthly fee with TV XL

Our exclusive pre-sale event for the 1TB box is only available to you. Think of it as a little ‘thank you’ from us for being a Virgin Media customer and for being one of the very first to register your interest in our TiVo service.

What a Joke! A thank you would be free TIVO or a minimal Charge.. oh and just to make it worse :

£40 installation fee applies. TiVo box remains property of

What Joke.. no way I am signing up already spent £40 + £150 getting V+!

Re: TiVo
 

E-Mail Just received

By the way my name's not Dean!!!

Hello Dean,

Now here’s something you don’t see everyday. You’ve got the chance to be one of the first to order our amazing 1TB TiVo® box before everyone else because you’re a Virgin Media customer and you pre-registered your interest in our TiVo service.

During the week beginning 11th April, we’ll be opening an exclusive pre-sale event just for you, so you can order Virgin Media TV powered by TiVo. We’ll email you the details on the day and you can be one of the first to get your hands on our latest kit before it goes on general sale.

Here’s the deal:

1TB TiVo box
£149.95 one-off activation fee exclusively for existing customers (everyone else pays £199.95)
£3 additional monthly fee with TV XL

Our exclusive pre-sale event for the 1TB box is only available to you. Think of it as a little ‘thank you’ from us for being a Virgin Media customer and for being one of the very first to register your interest in our TiVo service.

We’ll email you again during the week of 11th April to tell you more. If you’d like to take another look at what our TiVo service can do, head over to our Discover TiVo site for all the details.

Keep your eyes peeled on your inbox

The Virgin Media team

Re: TiVo
 

wow I guess we all got the e-mail and straight here...

Re: TiVo
 

Got mine too, only problem is i'm not Dean either.

Re: TiVo
 

My name is not dean either - Doh !!!!

so they want £150 for the box, and £40 to deliver it, and turn it on, then £3 a month to keep it turned on. Mkay

Re: TiVo
 

Yeh... Lame

£50 off... I was expected £149 plus free install.

Not happy!

Re: TiVo
 

Interesting how it says you can basically have Tivo on M+ or L but with an £8 charge instead of £3.

Re: TiVo
 

I have just recieved exactly the same e-mail in my in-box and my names not dean either.! must be a generic email.:)

Re: TiVo
 

[sarcasm] I feel special that they know my name

And that people have already had free installation, yet I would have to pay [/sarcasm]

At £190 I can't afford it anyway, so never mind

Re: TiVo
 

Why free?

Re: TiVo
 

My name's not Dean either! Nor is my Dad's. I am not going to do it, it's too expensive especially if they are going to require the £40 install which they've stuck in the small print (albeit in bold) and we've been messed around far too much.

Great product, awful roll out.

Re: TiVo
 

Totally agree
A thank you would be No Installation Charge.

Come On VM where's the loyalty

Re: TiVo
 

If that is the deal, they can poke it, at least a free install would be good. Charging way to much for this, can't see the take up being very high.

Re: TiVo
 

Do you know someone called Dean though? :D

Re: TiVo
 

Expected no install charge especially as we have been waiting 4 months since registering. Will still buy but dissapointed the install was a no charge like has been for Tivo1 owner installs.

Re: TiVo
 

I must admit, I am a bit surprised by installation charge. Oh well...

Re: TiVo
 

Because I was already ripped off paying over the odds for your V+ box.. I am not going to be lame enough to say "I'm going to sky" but I am very unhappy at this "Special Offer". Its not special and I am not being rewarded as a long term customer of VM. The Offer is priced wrong and most people are being squeezed with Tax, Food Prices so if you expect most people to take this "Offer" I think your in for a big shock.

Re: TiVo
 

Well i hope they will sort out a deal for me already paying £70 per month and i'm only on L TV with sky sports BB ect if they can't / won't give me a deal they can keep there box.

Re: TiVo
 

I bet new customers will get the box for £199 but they'll have a special "free installation" period of a few months, so only end up paying £10 more than us "existing" and "preregistered" customers.

£40 for an install? Unbelievable!

Re: TiVo
 

Wheres the very special offer that digital fanatic said we where going to get.?

Re: TiVo
 

Yep, I think it is the install that is stopping me. Also still £3 extra even those on VIP50 now. Would have been happy to pay £149 but not an install as well. If this is what VM call a very special offer, they need their head shaking.

Re: TiVo
 

Haven't you got your email yet?

Re: TiVo
 

£50 off is fine, but I think the install would also be nice to be free, because Virgin long term customers do not get anything for their loyalty.

Plus the installers are still learning from these early installs?

All of Virgin Media's marketing and deals are aimed at new customers only.

Would be great if there was a loyalty scheme that is scaled to your length of time as a Virgin Media customer. With a discount or say a free movie rental.

This would keep the churn down and make Virgin Media customers feel appreciated and loved.

Sorry went a bit of course there.....

Re: TiVo
 

It's not really a "special" offer is it? i mean £189.95 for the box and install it should of been free install in my opinion.

Re: TiVo
 

If you dont want it then dont take it. It really is as simple as that.

I'm amazed that 50 pages on, people are still moaning about the price of a luxury TV service... do you think they are going to dish them out for free? Virgin ran a promotion with a set amount of boxes and that promotion has ended so everyone pays either the existing or new customer price, its really as simple as that.

This has to be the most frustrating thread I have ever witnessed on the Internet... ever!

Re: TiVo
 

I got the email as well, name not Dean either, only problem my TiVo was installed on the 23rd Feb!:confused:

Re: TiVo
 

Not complaining just have not a e-mail to me or Dean.

Must at the back of the batches...

Re: TiVo
 

Its a discussion forum - people want to discuss the pricing. If they don't agree with it, they are going to say.

Re: TiVo
 

I'd of thought it would have been free installation, but it's not up to me. :shrug:

Other customers are going to have to pay £199 + £40 = £239.

Re: TiVo
 

Just had a email for dean (popular guy) also,Got to laugh had mine since 12th march.Reading it thou tad surprised they have not offered free installation as a sweetner,With the lack of new channels to back it thought they would have done that.Had a lot of my mates round to have a look at mine,All impressed but its the lack of new channels rather than the cost thats holding them back

Re: TiVo
 

the engineer cannot do much setting up as they could with v+hd. because of the suggestion and other stuff.

Re: TiVo
 

I got the e-mail as well and my name is not Dean either? Had TIVO installed a while ago?

My only concern is that there is someone out there called Dean who has not received the e-mail and is getting irate:erm:

Re: TiVo
 

Thats right, this is a discussion forum... 50 pages later we arent discussing it anymore, we are dragging a tired story over hot coals with the same arguments and complaints. I have read the same comments from the same users again and again... whats the purpose in this thread exactly. Theres no discussion going on?

:rolleyes:

Re: TiVo
 

Think they have made a mistake there matey,No new channels and a £40 installation.Be interesting to see how many pre reg actually take up this offer ?
Cant see many takers at £239 somehow,when the enemy are offering free hd box and over 50hd channels a month at £10 (Which is now what vm are charging £3 p/m tivo and £7 for HDmovies and sports = £10) Only bonus now is espn and with only a quarter of prem football dont think thats a deal breaker

Re: TiVo
 

So it looks like they shot this lot out at 3pm. Mine says just the same as yours. I have to be honest and say this is what I was expecting. I had already made up my mind that if it was expensive I wasn't going to play their game. So I don't feel bad about it.
The key for me was when they started giving it away. No way was I going to sub to that. It's upset so many including me. It's not all sour grapes because the more I read about it the less I wanted it. I use a projector and the PQ on the SA V+ gives me all I want for now. I just feel so sorry for those that were so looking forward to getting one.OK they can have one but the deal offered is very poor in my estimation.Still we don't have to wonder any more. There will be plenty of boxes available.

Re: TiVo
 

From what I am seeing on Blogs and Twitter, I would say "VM OWN GOAL". Everybody fine with £149 but the install has really annoyed people. We all know new customers will get a free install offer, so £10 saved for being a customer already and pre-registering.

Re: TiVo
 

EXACTLY!!

DF gets a lot of praise on here, for drip feeding us "inside info", and all the replys are always "it's nothing personal etc etc"!

Bull, this is personal and directed to DF, you SAID the pre regs would get a good deal.

THIS IS NOT A GOOD DEAL!

You lied!

FACT!

Scandalous pricing from VM and they should hang their heads in shame, how they have treated their LOYAL and commited tech savy customers!

P**S POOR, we should have expected it, as it's usually the norm with VM and yet we all gave VM a chance this time, and waited for 4 MONTHS, then we get bumped with almost £200 for a box thats not even ours, and an increase in monthly sub! ABYSMAL!!!!

£100 FREE install, now that would have been a "SPECIAL OFFER", not the garbage they have just offered!

V+ will be adequate till they sort that dick turpin pricing out!

Re: TiVo
 

Fair enough, I think that charging £40 for install is a mis-step for Virgin and will put alot of people off.

If you think how long these boxes will be in peoples homes for and the free PR that they will provide £40 is a little steep.

Re: TiVo
 

Does anyone think there will be another deal for the VIP customers?

That where in touch with Diane at the end of last year?

Re: TiVo
 

The thing that annoys me is that the people who have got tivo already and have paid for it have not had to pay the installation charge and have paid just 149.

Why should they have the privelege of tivo early and no install fee?

Re: TiVo
 

But this is a Sky+HD Killer :D

Re: TiVo
 

As laughable as the email going out to everyone ALL addressed to Dean, and even people who already HAVE tivo getting the same email, this is just another example of how out of touch VM are with their customer pricing!!!

Re: TiVo
 

And who do they offer this price to? Every existing customer? How would you class a customer as loyal? Would a loyal customer be a phone customer of 20 years who has just taken XL TV and Tivo getting the same deal? Would you say thats as fair as myself being a customer for 20 years with all services at the highest rate... all of a sudden I dont feel so special.

What makes you special as a customer? Because you havent gone to Sky? I have been a cable customer for years and would never expect a freebie for a new product launch. How about you go over to Sky and wait for their next box to launch and see if you get a freebie.

And directing your anger at someone on a forum is pretty tragic, why don't you put your energy into writing to Virgin media directly with your concerns. As a forum regular you will be aware how good our CEO office is, im sure they could answer any question you have.

Re: TiVo
 

I am changing my name to Dean by deed poll so I should be the first to get a Tivo under this deal.

Re: TiVo
 

Yes i agree passingbat although personally i am not going for TiVo until all Red Button functions are working,if people are perhaps prepared to wait a few months until the initial rush has subsided i would think there will be plenty more offers on TiVo but not at the moment (as its new) if people can be patient which is the difficult bit.

Re: TiVo
 

I'm sorry, I have to pull you on this. I have said that VM have said they are giving Pre reg's a special deal. I did not know what it was and I was lead to believe it would be a generous offer.

I'm offended by your post.

Re: TiVo
 

Because they were lucky enough to win a competition to get the box at that price... the same way so many people got totally free boxes and also staff got discounted installs, why aren't you complaining about them?

Re: TiVo
 

Think your being a bit harsh on df he doesnt control the prices,He only works there:dozey: If you read is last post he agrees should have been free installation
Dont listen to em DF and enjoy the rest of your holiday,Dont do a big red on us ;)

Re: TiVo
 

Just maybe it could be because they were used as beta testers, only a thought though.

Re: TiVo
 

:2up:

Re: TiVo
 

And so you should be

Re: TiVo
 

And I am not surprised you are offended. Outrageous post. The guy is just giving us what he has got. He doesn't make the deals.

Re: TiVo
 

WTF... I didnt get a free TiVO with the Raffle and now I dint get an email today :(

DF why havent I got the email everyone else has got :(

Re: TiVo
 

Not just me, I see

I sent them a reply:

Re: TiVo
 

I think Dean got the email that was meant for you.:D:D:D

Re: TiVo
 

Why get so upset? It is only a cable TV box. If things that bad complain to Virgin Media or go to another provider.

I don't agree with install fee, but life is too short.

Re: TiVo
 

The thing is, the people that are called Dean will feel special