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-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   [Update] ALL 20>30Mb upgrade discussion (https://www.cableforum.uk/board/showthread.php?t=33673990)

Blackened 01-02-2011 12:17
Re: 20 Mb/s to 30Mb/s free upgrade
 
Can any of you clever chaps tell me why I've needed a tech install instead of a self install?
I don't mind, it's always nice to see people. ;)

whizzard 01-02-2011 12:18
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Blackened (Post 35163453)
Can any of you clever chaps tell me why I've needed a tech install instead of a self install?
I don't mind, it's always nice to see people. ;)
Probably looked at your power levels and decided it needs a tech. Same will apply of anyone taking self install and finding they have issues. They would then need a manned install but in that scenario it would be free of charge.

Blackened 01-02-2011 12:19
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Chrysalis (Post 35163449)
if I am reading that right, no STM for daytime uploads?
There isn't for 20mb either though?

---------- Post added at 11:19 ---------- Previous post was at 11:18 ----------

Quote:
Originally Posted by whizzard (Post 35163456)
Probably looked at your power levels and decided it needs a tech. Same will apply of anyone taking self install and finding they have issues. They would then need a manned install but in that scenario it would be free of charge.
Good stuff, cheers.

Chrysalis 01-02-2011 12:19
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Blackened (Post 35163457)
There isn't for 20mb either though?

---------- Post added at 11:19 ---------- Previous post was at 11:18 ----------

Good stuff, cheers.
Ok I thought there was, there should be really tho.

SnoopZ 01-02-2011 12:25
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Blackened (Post 35163453)
Can any of you clever chaps tell me why I've needed a tech install instead of a self install?
I don't mind, it's always nice to see people. ;)
I needed a tech too and all she said to me was the system was saying a tech is required because of the property even though i've been on Virgin over 10 years, and i think my power levels are fine. I could have got a tech for next Tuesday but i didn't want to take a day off work again so managed to get a Sat morning install for the 19th.

bizarre_opinion 01-02-2011 12:26
Re: 20 Mb/s to 30Mb/s free upgrade
 
quick speed test.

https://www.cableforum.co.uk/images/...011/02/151.png

qasdfdsaq 01-02-2011 12:27
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Horizon (Post 35163391)
Funny how they quote expected speeds then link a page about "speed honesty" yet the numbers they spout are wrought with hypocrisy.

They couldn't even get their own prices right, criticise Infinity for having speeds dependant on location (and then conveniently forget to mention their 3mb upload speed is actually 1mb in most locations), wildly overestimate their own expected download speeds based on data only they can see (and which disagrees with the most recent publicly available data). They claim to be honest by publishing average speeds then publish average speeds that are completely different from the data they claim it's based on! Oh and also conveniently omitted is their policy of reducing your speed by 75% if you use your full connection for more than 20 minutes at peak times.

Mhmm. Speed honesty.

[Edit] Dammit, spelling. Anyone know how to get Firefox 4b10 to spellcheck?

vanman 01-02-2011 12:29
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Chrysalis (Post 35163459)
Ok I thought there was, there should be really tho.
there is no 20mb any more its
10mb
30mb
50mb
100mb

http://shop.virginmedia.com/broadband.html

pip08456 01-02-2011 12:33
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by qasdfdsaq (Post 35163467)
Funny how they quote expected speeds then link a page about "speed honesty" yet the numbers they spout are wrought with hipocrisy.

They couldn't even get their own prices right, criticise Infinity for having speeds dependant on location (and then conveniently forget to mention their 3mb upload speed is actually 1mb in most locations), wildly overestimate their own expected download speeds based on data only they can see (and which disagrees with the most recent publicly available data). They claim to be honest by publishing average speeds then publish average speeds that are completely different from the data they claim it's based on! Oh and also conveniently omitted is their policy of reducing your speed by 75% if you use your full connection for more than 20 minutes at peak times.

Mhmm. Speed honesty.
It's what's known as "cherrypicking!" https://www.cableforum.co.uk/images/...011/02/135.jpg

burns 01-02-2011 12:34
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quick question:

Is the SuperHub a worthwhile upgrade over a standard wirless-n router? I gather it is basically a wireless-n router?

Thanks

millsman 01-02-2011 12:34
Re: 20 Mb/s to 30Mb/s free upgrade
 
My bill states that I am paying £20.75 for M Broadband so why is the new
30mb service £18.75

pip08456 01-02-2011 12:34
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by vanman (Post 35163470)
there is no 20mb any more its
10mb
30mb
50mb
100mb

http://shop.virginmedia.com/broadband.html
Surely you mean they aren't selling 20Mb any more!

Chrysalis 01-02-2011 12:35
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by qasdfdsaq (Post 35163467)
Funny how they quote expected speeds then link a page about "speed honesty" yet the numbers they spout are wrought with hipocrisy.

They couldn't even get their own prices right, criticise Infinity for having speeds dependant on location (and then conveniently forget to mention their 3mb upload speed is actually 1mb in most locations), wildly overestimate their own expected download speeds based on data only they can see (and which disagrees with the most recent publicly available data). They claim to be honest by publishing average speeds then publish average speeds that are completely different from the data they claim it's based on! Oh and also conveniently omitted is their policy of reducing your speed by 75% if you use your full connection for more than 20 minutes at peak times.

Mhmm. Speed honesty.
indeed, VM not area dependent for performance? :rofl:

pip08456 01-02-2011 12:35
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by burns (Post 35163477)
Quick question:

Is the SuperHub a worthwhile upgrade over a standard wirless-n router? I gather it is basically a wireless-n router?

Thanks
It is a modem/router combined and the modem side can handle 8 downstream channels and 4 upstream channels. The router side is c**p!

Blackened 01-02-2011 12:36
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by SnoopZ (Post 35163463)
I needed a tech too and all she said to me was the system was saying a tech is required because of the property even though i've been on Virgin over 10 years, and i think my power levels are fine. I could have got a tech for next Tuesday but i didn't want to take a day off work again so managed to get a Sat morning install for the 19th.
Mine's coming on Thurs afternoon - the missus is off that day anyway. I've self installed the last two hubs myself but I guess there must be some levels issue like Whizzard says.


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