Re: *All* ntl 10meg Discussion (part 2)
 

I agree that the 3mb people *should* be able to request their upgrade too - as it would seem that anybody who is willing to pay for the upgrade can have it ( location dependant )

The product has been live for maybe 24 hours though - a rollout of this kind surely has some small problems - this small problem is just the fact that ntl;s system seems to struggle with upgrade from top tier to top tier - understandable really.

Everyone throwing their toys out of the pram when for all they know NTL may even be working on the problem as we speak; dunno .. i just think its harsh for people to complain in such early days.

As for me being on the 10mb yeah i am - i paid for the upgrade becouse i wanted it soon as possible - but if i was unable to recieve the upgrade i woul dhave sat here happily waiting for a week or so.

Re: *All* ntl 10meg Discussion (part 2)
 

Ok, update

Technical Support are not aware of the issue with the Ambit modem not being able to support the full 10Mbit connection. They are also not aware of a firmware upgrade is needed.

The nice lady I spoke to has advised she will highlight the issue as it is defo a modem problem (she couldn't tell me if it is firmware related) and for me to wait for my replacment modem.

Re: *All* ntl 10meg Discussion (part 2)
 

you don't see this trouble with Telewests upgrades

Re: *All* ntl 10meg Discussion (part 2)
 

upto 10mb :D

Re: *All* ntl 10meg Discussion (part 2)
 

Just done the same but spoke to a man. He upgraded me and told me to reboot my modem. I did this and I am getting download speeds of around 600kb/s. I'm sure these speeds will increase over time

Re: *All* ntl 10meg Discussion (part 2)
 

Yes, I was told that by CS.

10Mb is available if I pay for it, but I can't get the free upgrade. :rolleyes:

Re: *All* ntl 10meg Discussion (part 2)
 

No Handyman this is modem related as i'm getting a MAX speed of 600K like alot of other people. it's either the modems firmware or that the ambit's can't handle 10Mbit.

Fair enough it is upto but my freind who lives like 10 minutes away from me is getting full whack speed on his new blue little modem he got the other week. :p

Re: *All* ntl 10meg Discussion (part 2)
 

if anybody in scotland or the glasgow area and is now upgraded to 10mb, please reply so ii can get on this blower right away :P

Re: *All* ntl Meg Discussion (part 2)
 

following on from http://www.cableforum.co.uk/board/sh...&postcount=751

A quick phone call to TS resulted in
Samsung STB's can handle 10Meg
It's "new customers only"
Me: So if I was new STB customer I could have TV phone and 1/2/10Meg
TS Rep: Yes thats correct.

So back to CS Option 2.

Nice young lady somewhere in t'North from her accent.
I explain the whole saga so far and summarise what TS have just told me, usual answer "Sometime in December, it's not out yet". I state "It's out, in the wild and I'm seeing in public domain information stating that fact", I get asked to hold whilst she consults with her manager, no music (relief), "Yes sir my manager will get it sorted for you once he finds the code, he'll ring you back within 30 mins just before it's actioned" 21 minutes to go

So it seems like those of us who have been told 'NO' just have to retry CS and hope you get someone who knows 'It's loose' and what can support 10Meg.

OT slightly but related.
The cancellation letter is still sitting here and waiting, I don't want to use it as cable seems to be the way forward but as we all know a communications company that doesn't communicate to it's staff especially in this instance isn't going to be viable for long. Lets hope when the TW merger happens that someone with some nouse joins NTL and sorts the current shambles out.

Re: *All* ntl 10meg Discussion (part 2)
 

That's enough from both of you :nono: :bsmack:

Unless, of course, you want to fall out with another person whose naughty Ambit 120 refuses to go above 5M :afire: :sniper:

Re: *All* ntl 10meg Discussion (part 2)
 

Thing is Paul both of those comments bring NOTHING to the discussion so for you people please keep these to yourself.

Now as I can tell this problem I have a feeling will not get resolved anytime soon unless they release a new firmware for our ambit modems. I can't see this being a short process so I suggest anyone getting 5 - 6Mbit tops phone up CS and ask to have your modem replaced. I have to wait 3 weeks for this as they have no engineers untill that time :rolleyes:

Re: *All* ntl 10meg Discussion (part 2)
 

My little blue 250 doenst give me 10mb either though - i get lows of 4mb and highs of about 8.5mb

Re: *All* ntl 10meg Discussion (part 2)
 

a bit off the subject but related to this forum.... I've switched off email notification but I'm still get an email on ever say 5th post?

help??!?!

Re: *All* ntl 10meg Discussion (part 2)
 

Interesting... Have you checked the diagnostics page? What duplex is it running at? What kind of network card are you running this through?

As I said I have a mate about 10 Minutes down the road from me with the little blue modem and he is getting full speed 1.2Mb/sec downloads without a problem.

Re: *All* ntl 10meg Discussion (part 2)
 

I am using a belikin 54g wireless router with a wifi lappy.

diags page on the modem i dont have access to right now as i am at work - i am not going to hassle about it tbh as i am happy with the speeds as it is.


Will take a spy at it sooner or later - last thing i need is to say on here that my speed is a constant 10mb else all hell will break loose. ;)