Re: 20 Mb/s to 30Mb/s free upgrade
 

upgrade page is working now as well.
http://shop.virginmedia.com/existing...broadband.html

Re: 20 Mb/s to 30Mb/s free upgrade
 

Where mate - in the press release? Could that be for a new customer maybe? I was sure to make a point of asking because she knew her onions & she said that new customers will take out a minimum 12 month contract. Existing customers won't take on a new one - though I would have done anyway as I've no intention of leaving VM.

Re: 20 Mb/s to 30Mb/s free upgrade
 

from here
http://shop.virginmedia.com/existing...broadband.html

Re: 20 Mb/s to 30Mb/s free upgrade
 

thanks, 2 rings, answered, nice uk lady on phone, done and dusted.

superhub here thurs morning by UPS.

Seems a very manual process, lots of typing in background for about 5 mins.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I'm confused now as i don't think the below applies to me, although i have no intention of leaving Virgin so a new 12 month contract doesn't bother me.

The woman on the phone seemed to know her stuff though and said i'd need a new 12 month contract.

Re: 20 Mb/s to 30Mb/s free upgrade
 

So i just signed up 2 weeks ago, for the 20Mb, which came with the Superhub, my services still have not been installed, will they put me on 30Mb, or will i have to pay the £30 charge?

Re: 20 Mb/s to 30Mb/s free upgrade
 

You can have an 18 month contract with first 6 at half price or a 12 month one with no discount to start with. BT have no such option it's 18 months or nothing.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Been ring up 0800 052 7588 and downgrade me from 50 meg to 30 meg with monthy charge of just £21.50 per month for 12 months contract with a discount loyalty of £7.00 off. Quick start without activation fee and it all done now:

http://www.speedtest.bbmax.co.uk/res...680&v=11991989
https://www.cableforum.co.uk/images/...011/02/152.png

Superhub here:

Primary Downstream Service Flow
Downstream(0)
SFID 18163
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 18162
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

Re: 20 Mb/s to 30Mb/s free upgrade
 

Oh well, that's not how it was explained to me - though it's of no consequence.
My monthly bill went down as well though so who knows how things work. :D

Re: 20 Mb/s to 30Mb/s free upgrade
 

last nights trial didnt make a speck of difference to my latency :p

---------- Post added at 11:09 ---------- Previous post was at 11:07 ----------

I imagine everyone is in new contract with maybe only rentention deals been excempt, it makes no sense from VM point of view if they tie in all other deals into contracts but exclude this one.

Re: 20 Mb/s to 30Mb/s free upgrade
 

It wasn't network-wide ;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

I'm going to wait for the dust to settle on this one. I've read in the last few pages that I'll get the upgraded TOS without doing anything, or I'll have to call but won't have to pay £30, or I'll have to pay.

I realise that the amount of people who have a Super Hub on 20Mb is probably about 20 people, all on here. I'll harang VM next week I think. :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Interesting amount of fluff they've added to this tier. It's capped at 33.33Mbps down and 3.33Mbps up. This is actually more fluff than the 50Mbps has at 53.0Mbps down and 5Mbps exactly up and way more than the 100Mbps which has basically no fluff at all.

Re: 20 Mb/s to 30Mb/s free upgrade
 

why not? that announcement was stupid then as they should have specified the areas.

I hope its been trialled in heavy areas, unlike their speed upgrade trials which tend to work well in trial and then bomb out in retail use.

Incidently the other press release made me laugh.

Perfect for gaming hahahaha
and the press release you replied to is going on about 90% expected speeds

so based on that I can expect 27mbit speeds and no jitter.

my modem hasnt resynced yet, my guess is they either delaying it till delivery day or it wont go out to old modems?
also the STM seems incredibly soft, if I am reading that right, no STM for daytime uploads? and leniant for night time? VM still think there downstream has more congestion than upstream or something?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Just upgraded over the phone, spoke to a lovely scottish lady.

One off activation fee of £30, new superhub, no installation charge (self install), however it does start a new 12 month contract. She was able to take the activation charge over the phone paid by credit card, as opposed to putting it on my next bill (which would screw my short term finances up)