Re: *All* ntl 10meg Discussion (part 2)
 

In my case i am paying for the upgrade from 1mb to 10mb connection - i am sure everybody else will too so i dont see the problem

yeh some people had 3mb connections a month ago to be 1st in the queue - and they ARE 1st in the queue for the automatic upgrade so what ? they paid for 3mb and got 3mb - i now pay for 10mb and get 'upto' 10mb


You get what you pay for -- simple really ;)

Re: *All* ntl 10meg Discussion (part 2)
 

Thats odd, so I just rang the Broadband Tech support line about this, as I have the NTL home 120 modem. and they said it was a firmware problem which they have sorted out now, In fact the NTL home 120 silver SOCM unit can actually handle up to 38Mb connection!!! now. :Yikes:

Re: *All* ntl 10meg Discussion (part 2)
 

Interesting because I'm still getting only 5 - 6Mbit :mad: So I don't know whats going on.

Re: *All* ntl 10meg Discussion (part 2)
 

I just got off the phone [a very nice young lady as well] and she said they cant even provision 10 meg for anyone, it just cant be done, its not on the system.
Her paperwork said , not even to new customers, and it will be December, or just after.
There seems to be a lot of variation if you read this thread, it seems impossible to make any sense of it.
~There goes that deja-vu feeling, again~

Re: *All* ntl 10meg Discussion (part 2)
 

So that means I'm NOT getting what I'm paying for. If it now costs £37.99 for the top service then thats what I should be getting. But I'm not because of this ludicrous staggered rollout. I pay £37.99 per month for the fastest connection so if 10Mb is available and I can't have it yet, then maybe I should only be paying £19.99 per month for my 3mb service.

Re: *All* ntl 10meg Discussion (part 2)
 

Just phoned CS this morning and still refusing to give me the upgrade... Arhhh what else can I do /

Re: *All* ntl 10meg Discussion (part 2)
 

I got the upgrade last night after about 10 calls to CS and i am only getting 4-5 meg down and i have the NTL Home 100 Modem. So i am wondering if they may need to change mine out ?

Re: *All* ntl 10meg Discussion (part 2)
 

NO - you agree'd to pay 37.99 for the 3mb service which WAS NTL's top tier.

as you are on the top tier you will be first in the queue for the FREE upgrade to 10mb when everything is automatically upgraded.

Everybody is getting irate and angry at NTL for giving us the possibility of having the fastest internet connection any UK supplier offers to the masses; and their arguments are based on rumours that NTL didnt even start themselves.

Next time a bloke in a pub tells you something dont listen - then you wont be bitterly dissapointed when it does not arrive when 'he' said it would.

Did you call customer services and ask them if you can get the upgrade?

Re: *All* ntl 10meg Discussion (part 2)
 

I'm on the phone to TS as we speak asking them if its firmware related or modem not able to support. I will update shortly.

Re: *All* ntl 10meg Discussion (part 2)
 

I just called, asking to go from 3 meg to 10meg, and was told it was not available for existing customers until December, the lottery continues !
She was very polite, and I was very polite, but it didn't get me any where :(

I wish they would get their heads together and give a consistent answer.

Re: *All* ntl 10meg Discussion (part 2)
 

Oh so you 'only' got a 100% increase? My heart bleeds for you. Really it does :rolleyes:

Re: *All* ntl 10meg Discussion (part 2)
 

I was just on the phone to five scottish people and an english lady.

They all told me the upgrades would be available in December or 2006. :dozey:

Re: *All* ntl 10meg Discussion (part 2)
 

You would say all that though because you are on 10mb :mad:

So am I for that matter but i stilll would like to the see the 3mb users get their auto upgrades and it should of been first.. :Yikes:

Re: *All* ntl 10meg Discussion (part 2)
 

Eh? I'm only trying to figure out why I'm getting less then the advertized speed mate. Keep comments like that to yourself please. :rolleyes:

Re: *All* ntl 10meg Discussion (part 2)
 

I rang bb tech this morining over a problem with my bb
i enquired about upgrades on my 3meg stb,
he said cos i have a stb you wont get upgrades till december
cos my samsung smt-2100 stb is only 8meg,
i asked if i will get sacm,he replied what ever available at the time
they will contact you when they upgrade
oh well stb have to wait