Re: 20 Mb/s to 30Mb/s free upgrade
 

Beware: Virgin media will saying there will be an activation fee of £30.00 for 30 meg and they won't be any self install anymore. All 30 meg, 50 meg and 100 meg is now one off activation fee charge with renewal 12 months contract even thought if you all already had a superhub. Rip off virgin media (sod it activation fee) and they also saying it need a tech guy to re-writing 30 Meg on their end.

Doesn't make any sense at all. I had called them up 7 different peoples on loyalty customer service and they all say the same thing!

Re: 20 Mb/s to 30Mb/s free upgrade
 

The fool is the company that gives them to customers with no intention of leaving, I just find it amusing. My apologies for bringing up a sore point :)

---------- Post added at 10:25 ---------- Previous post was at 10:23 ----------

Neither does your post. Activation fee has always been there, both in the leaked and live versions of the page.

Re: 20 Mb/s to 30Mb/s free upgrade
 

No sore point at all, and your sky, bt, o2 deal is???;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Got my 20mb upgraded to 30mb for the one off fee of £30 with no extra contract. I've also managed to avoid receiving the superhub as i'm currently using the modem that supports 50mb, the lady who i spoke to was fine with that.

Re: 20 Mb/s to 30Mb/s free upgrade
 

just called the 0800 number, no problems at all, the superhub should be here on Thursday :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Re: 20 Mb/s to 30Mb/s free upgrade
 

If you have a superhub the £30 activation fee is wiped.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Certainly.

BT is standard line rental, the others are:

I assume you were looking for evidence of hypocrisy. Sadly for whatever reason I'm of the opinion you sign up for something at a set price, if the service is worth that price you pay it if it isn't they shouldn't be charging it and you go elsewhere. This is what I did with VM last year, and what I did with them again when they tried to throw £50 credit at me to not cancel an installation this year :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

No, no new contract here either. Just the upgrade and hub.

Did CS switch you on right away then?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Thanks for that, interesting press release, the emphasis on quality of performance was of particular note. Once Virgin have the upstream shaping operating properly and suitably savagely I suspect many issues with upstream capacity will immediately disappear.

Re: 20 Mb/s to 30Mb/s free upgrade
 

How broadbandking, I've been trying all morning?

Re: 20 Mb/s to 30Mb/s free upgrade
 

yeah, they did.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Nice. Happy days :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Strange some people are saying no new contract and others are having a new 12 month contract, it does say on the website it needs a 12 month contract though.

Re: 20 Mb/s to 30Mb/s free upgrade
 

part of the press release is a load of rubbish. It says its a 12m contract with the 30Mb + Line rental, i signed up for that 2 weeks ago and it says 18 months contract on the site, it still says 18 months.